Blizzard Entertainment
Reviews and Complaints

I'm an American currently living in China. I play wow on both the Chinese server and the American server. In the past I have been able to purchase expansions from the Chinese server and have the files be recognized by the American account.

However, with Dragonflight my purchase of the expansion on the Chinese server is not being recognized on the American bnet account. I have sent a ticket to the company to address this problem and have been told this will take initially 24 hours, but then has turned into over 25 days to get a reply. This means that not only do I have to wait to get this problem handled but the paid game time I have is wasting away because I can't do anything until this gets fixed.

I have screen shots of my purchase, and other information to support my purchase.

Aside from the obvious wokeness of the dragonkin stolen from DnD lore almost verbatim, the uncommon class that is misunderstood and disenfranchised etc etc. The new talent tree is great, love it!

Unfortunately, it's like death knights all over again that ruin the regular player's experience. ZERO work and handed a level 58, flood the dungeons with insta que squish tanks and clumsy puppy dps that make it absolutely miserable for everyone else.

Perhaps a "Dungeon of trials" a quest chain a player has to follow before queing. Item level matters not if you don't know a flash heal from a blood boil ground mechanic.

That's what made Azeroth a different game. It was challenging. Why should I have to play a game frozen in time, and retail is pop culture woke pandering easy mode? Bring back tongue in cheek wow, we miss you.

So, i got my World of Warcraft (WoW) suspended for using a third-party program, the problem is that said program that blizzard detected had nothing to do with WoW and didn't automate anything in WoW.

I was using a program ("CoreKeeperAutoFish_0-0-4.exe") to automate fishing in the game "Core Keeper" (A single player game) running on "STEAM" platform.

At the same time i was logged in on World of Warcraft, just idling in Deepholm waiting for the rare spawn Aeonaxx, to get the mount Phosphorescent Stone Drake, completely still, and at the end of the day i got my account suspended for using third party programs.

I opened several tickets asking to review the logs of the game to check that i never did anything in this game that I've played for 14 years to get me suspended, but just by searching a little online, i can see hundreds of people complaining about false positives for third party programs, even macro keyboards are detected and penalties ensued without ever using any macro to automate WoW...i also asked for the refund the expansion, which was granted (Automated) and the refund of my 6 month subscription which was not.

All my appeals were denied, and i only got an answer, an automated one, after 2 weeks, saying the decision is final (answer at the bottom), just a generic answer for a 14 year client shows a level of laziness and disrespect towards the costumer that i can't even comprehend how it is possible for a company this big.

I also checked their terms in "Blizzard® End User License Agreement" and "Blizzard's In-Game Code of Conduct", to check if it was i that was in the wrong for using a "bot" for another game while also having WoW open, but that is not the case, as it is only an ofense if said "bot" grants an unfair advantage in WoW, which i didn't, because it did absolutely nothing in WoW.

"Blizzard® End User License Agreement"

"vi. Your use of the Platform to interact with Blizzard and other players is governed by Blizzard’s Code(s) of Conduct (the “Codes of Conduct”) and in-game policies (the “In-game Policies”). The Codes of Conduct and In-Game Policies are not meant to be exhaustive. The Codes of Conduct and In-Game Policies are incorporated into this Agreement by this reference, and are available on Blizzard’s Customer Support database, located here. Please note that violation of any of Blizzard’s Codes of Conduct (including with regard to Your use of Blizzard’s Websites and Forums) may result in penalties against your Battle.net Account, including suspension and/or termination of Game licenses."

"Blizzard's In-Game Code of Conduct"

"Cheating

You are responsible for how you and your account are represented in the game world. Cheating in any fashion will result in immediate action. Using third-party programs to automate any facet of the game, exploiting bugs, or engaging in any activity that grants an unfair advantage is considered cheating.

Exploiting other players is an equally serious offense. Scamming, account sharing, win-trading, and anything else that may degrade the gaming experience for other players will receive harsh penalties."

I've missed all of the pre-expansion because of this and if i don't get this sorted I'll miss the start of the expansion and 5 months after as the suspension is only lifted in may.

If i didn't have my friends playing I'd just drop this and go play other games, but with this action on the part of blizzard i probably won't be playing anymore if it isn't reverted, it's sad what a company used to be and what it is now.

Appeals answer:

"Hi there Pedro I'm Specialist GM Voutyri, and I'll be handling your help request today with the utmost of care, and I'd like to thank you for your patience and understanding so far

I've been reading your ticket about the suspension of your WoW account. I can understand you're upset by this and feel that it's incorrect

However after reviewing the action I can see that it was correct and we won't overturn the suspension. Also as your account is not in good standing it is not possible to refund you your subscription purchase, due to the length of the suspension we have cancelled the renewal so you will not be charged again for the subscription

This is our final word on this matter, and we will not discuss it further as we consider the matter closed

Take care"

I had played my tank placements in overwatch two I have played overwatch since 2019 and I have gotten ranked in bronze 3 I did a very good job as a tank helped my damage get kills and took most of my damage for my team I am doing well with tank but low and behold I get bronze 3 why? Why did I get bronze 3? I did my job as a tank and got bronze 3 fix it please

It all started over 2 months ago when I noticed I had issues claiming my Twitch (Prime Gaming) free game license.

It wasn't showing up in the launcher after claiming it on Prime Gaming. I double checked the account links and it showed my Twitch account avatar as the linked account under my Battle.net account.

I submitted a ticket, attached screenshots that shows the game was claimed. But I was more worried about the World of Warcraft helm cosmetics. I wanted confirmation that theese had been claimed correctly as both Prime Gaming, and Battle.net showed I had linked the correct accounts.

I recieved an answer from GM Klingoura who referred me to Prime Gaming support. I contacted them and they said everything was linked correctly. I made sure to take screenshots of this and attach it to my reply for Blizzard.

I received a follow up answer from GM Ittoldore who then confirmed "I can see on our side these are in your wardrobe, you have these helms on this account.

Sometimes logging out for a while and back in will trigger this to appear, however currently there is a known issue our developers are working on where these helms are not always appearing - in short, when it is fixed you'll have the helm appear on your account.

We currently have no way to trigger these from Customer Support, but you are eligible and will receive them when the bug is fixed."

Just to be 100% safe I made replied back asking them to confirm the cosmetics were on my Battle.net tag.

I then received an answer from GM Arcaxenosi who said they couldn't locate an account with that battle.net tag.. Odd since that's the one I was logged in on and contacting them from.

So I went ahead and gave them all information I had, all e-mails I use so they could search on them.

I received an answer from GM Llirdray who then said they couldn't find any accounts with those details. Even though I was messaging from my Battle.net tag, that even used one of the e-mail addresses..

I chased it up more, as I was very confused at this point. They had already confirmed I had the cosmetics, but are now saying they can't locate my account.

I then recieved a reply from GM Specialist Frelnaars who said they could only find one Battle.net account with my details, but they said the Battle.net tag I was contacting from didn't exist.. Which was odd as how could I contact them from it?

At this point I was very fed up, I've spent a lot of money to get into World of Warcraft, I am a collector and would like to have all the cosmetics I could possibly have claimed available on my account. Loosing out on these three helms may seem trivial but it is a big point for me even investing in the game.

I chased it up again, and recieved the reply from GM Tirayalnys that they could find my account but that it was under a different #number, so it seems that was changed, whatever not the issue. They then confirmed I had redeemed the rewards but they weren't awarded.

At this point after the poor customer support handling, and loosing out on the three cosmetics and the e-sports title, I just wanted to claim a refund.

I have not used any of the game licenses I've purchased, not logged in or played the games, nor have I used any of the cosmetics purchased either. They are all on the account, unclaimed.

This was however denied, I tried opening a separate ticket but all my refund requests have been denied, saying I am not eligble for refunds even though I can issue one manually for the Dragonflight game license. Which shouldn't be possible if you go by what the Game Masters are saying.

I did receive a last reply from GM Vannthur with the excuse that they had just phrased things to cause a misunderstanding. That GM Tirayalnys never confirmed I had the cosmetics in the first place...

That wasn't even the GM who confirmed I had them, that person used the handle Ittoldore, so way to go customer support.

At this point I just want the refunds for all cosmetics and game licenses purchased under my battle.net account, as It seems it's not possible for me to get the cosmetics or title I fairly claimed. Even though it says everything is linked correctly on both Prime Gaming, YouTube and under my Battle.net account.

Blizzard what the actual fuk... When makin new char we are no long male or female but are body 1 an body 2... Seriously... We are born two genders male or female, sexualy prefference is different same as body issues with gender but bein called body 1 or body two instead of male or female is kisssin down to wokeness... So fukin dissapointed.. Im female ive got a vagina... A cervix... A womb overiars an ive given birth to kids... Im not fukin body 1 or body 2... Your takin the fukin piss

i purchased the game only to have the servers run horribly, so bad in fact i get teleported all across the map. after trying to get a refund they say the "product was already consumed" acting like the game is a piece of pizza or something. yeah i tried your horrible game for it to then not work at all. give me a god damn refund. got scammed out of 100$

I have been receiving constant "leave penalties" due to server disconnection despite my solid game connection and having great internet. I find it ridiculous I'm being penalized for faulty servers now that gaining XP is now the primary way to unlock new features. This has happened every day, it was 3 matches, then 5, and now I have to play 11 matches to remove the penalty. I would like these penalties to be revoked for I never voluntarily left matches and do not deserve this. It's hard to remain a player when the game itself constantly kicks its players off servers and then puts them at fault for it.

I preordered COD MW2 so natural expected when it was released on October 28th 2022 to be able to install it and play it on the Battle.net app...

The game installed but I was met with the message "This game cannot be played yet" when hovering over the play button. Upon uninstalling and attempting to reinstall I was met with the message "This game cannot be installed yet", no matter what I do I'm met with one of those messages. I have sent 11 messages to Blizzard / Battle.net to which none have been replied to and I cant even see if the messages have gone through to be read by someone. I have also reached out on all their social media accounts to try and speak to someone, to no avail. Having spent a lot of money on this game I feel the least they could do is offer up some advice and if it cant be fixed refund the amount I spent as I do not believe somebody should pay for a service they are not receiving.

I despise complaining, but when it just seems like they're ignoring the problem it gets a little frustrating and I'm not sure what to do about it now. I'm guessing its money down the drain, but I'm not going down without a fight.

Many thanks.

As someone who dont have the ability to sit in from of my laptop 24/7 to play and its over 4 hours and still no servers up and all customers should get something back I pay 14..99 to play and I expect a large company to keep its promise! So what about all of the players who make your game so popular and basically pay someones yearly salary. Fix it or at least up date and say sorry whole day of no game play but were still charging you smh and enough with the patch times being changed an hour after you stated to 6 now its almost 9 an still no realms online. Man what the heck?!?!?!

I was switching from a Xbox party chat to a discord call. I was removed from the match in less than thirty seconds because of inactivity. Said "inactivity" features are fair for players that fully disconnect from the game mentally to do other tasks; handicapping their teammate's experience in-game. Increasing the timer to forty-five seconds instead of thirty would be ideal... but I'm not a developer, god, or the president, so screw it. lol. Just wanted to vent. Nice dupe game by the way.

Hello Sir/Ma'am, I have been hacked recently on most of my accounts and the hacker got into my Battle.net account, 2 days ago i was trying to play Modern Warfare (2019), But i got logged out of my battle net account, after some time i

changed my password. Once i did it said "Ur account has been banned", Im afraid that the hacker did some suspicious stuff on my account that caused me to get banned, The last day i've been waiting for an response on the customer support on Battle net but havent recieved a single message

Currently im using an alt on battle net (Alt name = OliveTank ) to follow my ticket, my Original battle net name is PhoneplaysNL (if not Mistaking), Now it has been changed to ([protected]@COOL.FR.NF)

I've sent 2 images.

1 saying im banned and 2 the time how long im waiting for.

Every time I launch the game it makes me log in over and over and over agin, everything I try to do to fix the problem it never works. What the heck Blizzard? I love Overwatch, I've loved it since day 1, why aren't you letting me play one of my favorite games? My internet is just fine and nothing is wrong but clearly it's on my end because my friends are able to play it. Please try to fix the darn problem.

I have provided proof of residence to change my region so that I can play the game and get passed the sms required page. I have not been able to play the game for 4 days now and when I was able to play none of Loot Crates, skins or anything from Overwatch were there. I have been waiting to play for 4 days and still no solution even though the ticket I put on on Battle.net said that they resolved the issue.

making it so only post paid phone numbers are allowed to play any of your games it outright wrong. many people can't afford to buy a post paid phone contract and many would find paying for one straight up [censored]ic and a waste of money. forcing your players to buy a phone in the first place to play your games is wrong to begin with, but making it so only the most expensive phone plans are valid in order to play any of your games probably pushed thousands or millions of people away from playing any of your games.

I know you updated stuff so PREEXISTING accounts and players can use their old phone numbers, but that only treats some of the symptoms. the fact of the matter is that people who may have not played overwatch before still needs to get a post paid phone contract in order to play the game. why even put that irrelevant requirement there in the first place? why couldn't you use any valid phone number? why is a prepaid phone number any different from a post paid phone number to you? the only reason you updated things so that preexisting players can use any phone number is so you avoid the worst of the consequences, otherwise you would have kept the whole thing and never changed anything. people who have never played the game wouldn't throw as much of a tantrum as players who have spent years on it suddenly losing everything. so you appease ONLY the loud crowd, but still try to screw over everyone else. at that point, why not just lift the post paid requirement for everybody?

I will let you in on something. I refuse to get a post paid phone contract. not necessarily because it is expensive, but because they can charge me whatever they want. not to mention that I am stuck with that provider with no way out if I want to. I don't want to be trapped with a provider. what if I want nothing to do with them because of an issue? what if someone was been stealing my internet data and my bill reflects that with an obscene price, what if they charge me an obscene price because of a disagreement? I refuse to trap myself in situations when possible.

I have no clue how you thought that the post paid requirement was a great idea. I honestly have no clue how you are that blind.

all this requirement is doing is gatekeeping people from playing your game. at this point, you would have been better off making your game $60 dollars outright instead of pulling battle passes, pushed pay to get all the main characters that you should have had from the get go, and forcing your playerbase to adheed to unreasonable requirements of getting post paid phone service.

not to mention, what if someone doesn't want to give you their phone number? in what way is this phone number going to be used by the player? you don't even need my phone number. all you are using it for is "confirmation?" there are other ways enhance security curt down on cheating without forcing people to buy a phone or forcing people to give you our phone number when you would only abuse it, or force people to get an expensive post paid phone plan in order to play you stupid games.

I am sorry but this requirement is just wrong. You are punishing people who have purchased a game they can not play just because I do not fork out 200$ dollars a month for a phone plan. This will not stop hackers from getting into the game. I appreciate that you want to do that for people who want to enjoy the game but punishing others is not the right way to do this. There are many steps you all have taken in the wrong direction with Overwatch 2. I now have purchased a game I can no longer play. All the money I spent on Overwatch is no wasted. It saddens me to say I will no longer support this company or buy anything from you all unless this issue is resolved. I do not think that will mean much to you all but, it is still some money you will lose.

I spent money on many Overwatch skins and a game I now can not even play. Your policy is punishing me for not being able to afford an Iphone or Samsung along with the overly priced Sprint, T-Mobile, etc mobile bill with it. I can not afford the $300-500/ month they charge for the whole family. I do not have a tracphone. I pay a Cricket monthly bill not for minutes here and there. I have been on this family plan with no issues for years now. So, why am I being punished for that? Are you going to refund the money I am out? I don't think so. This will be the last time I support anything Blizzard until you make this right. I truly hope you reconsider and lift this policy. There are many of us that can not support you when you don't support us.

I waited for 45 minutes to join Overwatch 2 servers and when I went to open my battle pass, the game kicked me before I even got to join a que. From what I could see in the short time I had in the game, it appeared I did not receive my 2 legendary skins for Cassidy and Soldier 76. I paid $40 for the Watchpoint pack, and I would like what I paid for.

After Returning to the game from a 4-year break I find a lot of cards from my collection missing. I can't find them either in standard, wild, nor classic but I can craft them. I'm talking about cards which I had 2-4 copies of (2 normal and 2 golden ones) and they're just gone even though I've played them hundreds of times before. All cards I've owned, none of them were loaned to me because this feature came after I had left the game.

Apparently a lot of people had cards just disappear and Blizzard can't address this issue if it is more than a couple weeks old. Happened to some players post update and to some returning after just 1-2 years. Well, I've been gone for 4 years because Blizzard had made the gaming experience so bad for me back then that I had no fun anymore and now when I'm willing to give this company a second chance they just screw me over hoping I won't realize it. Unacceptable!

So this is my second time that I get a warning about gameplay sabotage! I'm not the one to throw at all unless MY TEAM! is throwing themselves. I have been sending reports to you guys about them throwing. Healers not healing or Rein players hold their shield up and not swinging and letting the other team kill him!

Dva players fly into the other team to get killed! And so on! Out of 5 people on my team YOU EXPECT ME TO TRY ALONE?! NO THANK YOU! So this is [censored]ed up because I don't try when the other 5 players are throwing?! I can get almost 60+ kills as junk or reaper and still [censored]ing lose bc my team is throwing! So i'm [censored]ing done trying to be THE ONLY ONE WHO IS TRYING THANK YOU VERY [censored]ING MUCH! and please forgive me for my language I am highly pissed off because I'm getting a warning over nothing!