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BooksRun Complaints 80

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1:18 pm EDT
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BooksRun Books never received

Hello,

My order # and supporting documentation are attached. I ordered five books on 08/21/2021. Three of the five books I ordered on 08/21/2021 did not arrive but the tracking number says it was delivered. The three books are:

Isbn10: [protected]
Isbn13: [protected]
Condition: Used - Like New
Quantity: 1
Title: Civil PE Practice Exam: Water Resources Depth Version A
$14.94Isbn10: [protected]
Isbn13: [protected]
Condition: Used - Good
Quantity: 1
Title: Civil PE Practice Exam: Water Resources Depth Version B
$19.35Isbn10: [protected]
Isbn13: [protected]
Condition: Used - Very Good
Quantity: 1
Title: PPI PE Civil Companion for the Sixteenth Edition - A Supportive Resource Guide for the NCEES PE Civil Exam
$7.16

The USPS tracking # is 9449037902643856494925 which says they were delivered on May 24, 2021, to an address in Philadelphia (which I believe is where booksrun is based). So not only is the delivery address associated with the tracking number incorrect, it is also impossible that the books were delivered on May 24, 2021, since I ordered on August 21, 2021. I desperately need my books to study for my upcoming exam, I have sent an e mail and a message to booksrun in hopes of resolving this issue. I did not hear back yet.

Desired outcome: I want to know: 1) the status of the order 2) the correct tracking number with a correct estimate on delivery 3) a reliable means of communication with the company so that I know this is actually being handled correctly

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BooksRun Book buyback

I sold back a Physics book for what I was told would be $31.10. When credited only $24.88, I immediately contacted BooksRun and asked for the original amount or the book back. They told me that the book wasn't in the condition indicated, which was completely false. What they didn't know was that I took pics of the book before I sent it in. When I provided the evidence that the book was in good condition, they completely stopped responding and have not provided the $6.22 difference. Why fight over such a small amount, you might ask? Because companies need to be held accountable for their unethical business practices. You don't get to keep my book and my money.

Desired outcome: Return of $6.22 difference

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BooksRun E-Book version of Modified Mastering Geography with Pearson

Paid for a ebook with courseware that I cannot access. The ebook gives you a redeemable code that CANNOT be used if professor chooses not use the book, because you will not have the course/program ID to register with Pearson to be able to access the material paid for. After a week plus, Booksrun has still failed to provide me a refund or an alternative way to access the material I paid for! Currently very disappointed and will NOT be using BooksRun again!

Desired outcome: Still no access to product or refund!

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Booksrun refunded half of my charge. This was satisfactory because I believe part of the blame is to be placed on the college for not maintaining a timely listing of the current required text books. Kudos to Angelina at Booksrun for staying in continued communication with me until we came to a satisfactory solution. You can close out this complaint out. Thank you, ChrisZ

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3:22 pm EST
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BooksRun Book buy back

I sent a textbook that I bought for college from my university library. It is certainly in good condition and legitimate now BooksRun is making me pay nearly 9 dollars to receive a return of my book which they quoted as being worth over 40 dollars. This is a fraud. I'm out of work due to this pandemic and this company is ripping me off when I'm selling everything I own to survive. Heartbreaking.

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They lie about keeping their quotes valid. I sent them a book quoted for $40 and $8 and they claimed there was water damage, adjusting the value to $20 and $3, reducing the return by half. Either way they jip you and make money off of. The one book was sent with two other books and was brand new, those weren't adjusted, so there's no way one could have had...

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8:01 pm EST
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BooksRun Counterfeit books

I just write this complaint in regards of packages #2056274, #2069946, #2040430, and #2067890.
I have never received a notification that I wasnt going to paid for these. Can you all please either return them of partially pay me? Not only I wasted money on buying the books but it seems unfair that I dont get nothing in return. All other sites that i have sold books too I have no issues with them.

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12:33 am EST
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BooksRun Counterfeit books

I just want my packages I have sent for buyback be returned to me. I dont know how to identify counterfeit books but they punish me for it by disabling my acccount and not paying for the legitimate books. Any other site I have sold ihave zero issues. Here? A bunch of problems. They just don't want to pay. I lost 5 - 6 packages this way which is around $400. I am beyond angry with the company and they use the pretext of their policies. I have tried to talk to them to return the books to me but to no avail. Can they just please be lenient? If they continue this way, I wont be suprised they will lose business someday.

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Update by Katie Halo
Nov 04, 2020 6:05 pm EST

I think Booksrun should reevaluate their policies because they can't keep my packages. I want to know what they do to them. I swear they lost my trust and a loyal customer of 4 years. I am just an honest college student who tries to earn some money and this is how this company treats me. I have paid good money over the sent packages, knowing that I qas going to get a check in the mail. They FAILED to notify me over which books they couldnt accept. The least they could do was pay me over the good books and I wouldnt be here complaining. They FAILED to do that. I am starting to believe that any book is a counterfeit book so that they wont have to pay.

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10:58 am EDT
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BooksRun Never received a check!

I contacted you on 10/24 and was told to wait until 10/9. I still have not received my Check that was sent out 9/11/20 from order # 2010187. I was told to contact you if it was not received my 10/9/20, but Tom The Robot on Live Chat will not answer my questions on the BooksRun website. Why according to the tracking was:
1. sent before 9/11
2. sent to PA when I live in NJ?

Also, you have on file that my check was sent 9/11/20.

Tracking Number: 9449037902643856972959

Your item was delivered at 4:59 pm on September 8, 2020 in PHILADELPHIA, PA 19134.

Status

Delivered
September 8, 2020 at 4:59 pm
Delivered
PHILADELPHIA, PA 19134
Get Updates
Delivered

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Update by Beth40907
Dec 02, 2020 9:39 am EST

WHAT"S THE HOLD UP? Still waiting for a replacement check. See Below: Laсrecia 10:32
Hello. How may I help you?
Visitor 10:32
I still have not received my Check that was sent out 9/11/20 from order # 2010187. I was told to contact you if it was not received my 10/9/20
You have been transferred to: Tom.

Tom 10:36
Tom the Robot is glad to help you while other agents are not currently available! Would you like to ask about your existing order?
Visitor 10:36
I still have not received my Check that was sent out 9/11/20 from order # 2010187. I was told to contact you if it was not received my 10/9/20
Hello?
why was my check delivered to Phila. PA when I live in NJ?
Tracking Number: 9449037902643856972959 Your item was delivered at 4:59 pm on September 8, 2020 in PHILADELPHIA, PA 19134. Status Delivered September 8, 2020 at 4:59 pm Delivered PHILADELPHIA, PA 19134 Get Updates
Visitor 10:41
Also, you have on file that my check was sent 9/11/20
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Update by Beth40907
Oct 10, 2020 11:00 am EDT

Sorry not 10/24 I contacted BooksRun on 9/24

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BooksRun Selling textbooks

Mailed two brand new textbooks, should have received $74.07 for both books, which in itself is a ripoff! They received my books and evidently they were damaged in shipping. They never notified me that the books arrived damaged. They sent them to usps dead mail. One book was a brand new $200 coding book! Now I have to figure out how to retrieve my books from the post office! This company needs to be held accountable!

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BooksRun selling books

The BookRun does not email updates, so you must go into your order online using the app or webpage. I sold them $42.00 worth of books. They contacted me once about processing my books and told me my order would be completed shortly. After issuing a second customer service email to BookRun they ignored my email and canceled my order. There was still no contact from BookRun about these changes. They have not issued my order back to me or told me why they decided to cancel my order. I fell their lack of communication means they will keep the books I sold them and not pay me. This action is them stealing from me, and I will be forced to file a legal police complaint if they do no resolve the issue in a timely manner. Please, look into this issue and help me find the resolution.

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BooksRun order number 1559892

Received check for 43.73 on 11/04/2019 that was cut on 10/18/2019 when I went to Capital One, N.A. to cash the check the bank informed me that their account said it was not set for positive pay. I called the customer service number and was told they would research with their bank why it was saying that and would get back with me in 2 to 3 business days. I advised them if I do not have my check reissued and overnighted to me tomorrow or have not heard of it being turned to positive pay then I will be researching to press fraud charges as they knowingly sent a check out for products that they knew would not be cashed.

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Update by Crystal Rogers
Nov 05, 2019 11:39 am EST

I resolved this on my own.

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BooksRun buy back of 2 books

Order #1465178 was quoted $33.77 refund and I was sent .74 cents! One of the books was brand new. How do I received my books back or my money.

Booksrun has shorted me before however I was not notified of the change or offered a return of my books.

This has required a fair amount of time and no resolution. I have contacted them in the past and was never answered.

Please help.

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BooksRun buyback

On May 25, 2019, I sent two books to books run for buyback. I was quoted $68.88 for the books and was notified that was the amount I was going to be paid. My books were in good condition. I still have not received the check, and it was to be sent by July 8. On the website, however, it says 'Paid'. My order number is 1397897. I am frustrated with this situation, as it has taken a long time and each time I try to contact Books Run through their chat, they don't respond once I tell them I have not been paid.

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BooksRun they cancelled my paypal payment

My order number #1392434 I received a link to claim my money on PayPal but when I clicked the link it said the transaction no longer exist. The order total was for $63.44. I want my money! They need to resend a link so I can receive the money as it was canceled before I could even use the link says PayPal! I emailed and have yet to hear anything back!

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BooksRun sent book

I submitted my order over the past week of 06/02/19 to BooksRun.com. The website said my order had been delivered and so did USPS. I have been waiting for my payment since. Now when I sign into my account, it says that no such order exists. I cant provide an order number when I attempt to contact them because it appears the order does not exist. I know my book has arrived to their facility due to the tracking number. I knew where to send my book because BooksRun.com provided me with a slip to send off my package. I need to be paid for my book that was sent and the order number needs to be found

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I emailed them and they explained the mistake

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BooksRun not getting payment

My order 1333062 was sent ($187 total) over a month ago and I never received my payment! Extremely upset and they even deducted the price for it not being shipped on time when it was sent the next day I made the order! I want answers now. No phone number to even contact anyone. I have sent a message to their contact email multiple times and no one has responded!

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BooksRun selling my books and not receiving correct total

This is to booksrun manager; I've emailed about it but was given a threat of having three days to confirm I want the money they offered after recalculating the total or It would be automatic and the books would no longer be allowed to be returned...due to the books being "sent out in the 6th day, one day later then given"
I was given five days to send the books. I opened the Order 12/24/18.
December 25 is a holiday, Christmas, nothing is open on this day. Holidays are never included when counting shipment time. I brought the books to the post office Saturday the 29th at 1 PM. If they didn't do anything until the 30th that's not on me. Also, it's within the 5 days without Christmas (again, nothing is open on this day) 26.27.28.29.30
To take $64 off the amount offered because you added a holiday, when mail doesn't go out and stores are closed, into the 5 day time period is underhanded and you know it. For you to also not have a phone number for customers to contact you regarding issues is also unprofessional. I want the total of the books back or you will send them back for free of charge.
I need to speak to management ASAP

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BooksRun claiming books were incomplete set

I sent a set of two items - a brand new statistics book (although it was out of its shrink wrap) and the accompanying cardboard envelope that included a license number for online access. each item had it's own ISBN number.

I received an email stating that one of them was an incomplete set and they were only offering me $6.07! I had 48 hours to accept or not accept their offer. If I did not accept their offer I needed to go online and fill out some form. I tried to go online to their site multiple times and it would not accept any of my attempts at log in and would not recognize my email. I searched for the form with no luck so I immediately emailed them (since there is no phone number access) that I did not accept their offer and wanted the books returned. I also stated that they were wrong it was a set. Over a week went by with no response and I received a second email stating that they were going to process payment. I again sent an email restating the above. The next day I received a Paypal deposit in the amount of $6.07 WTF. I then received an email from their so called customer service department stating that she was going to look into it. I told her to take the $6.07 back and I wanted my books back. I received in the mail a carboard envelope that was NOT the one I sent them and not my book! They are thieves!

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Update by RLSchmidt
Jan 19, 2019 10:43 am EST

Let me add they sent me 1 cardboard envelope and not both books and the envelope was not the one I sent them!

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BooksRun buyback scam

There is no water damage on the book, but the book was sent in perfect condition. I have photos to prove it as such before it was sent. You can see below the photo they attached, which is not indicative of water damage at all, let alone that it was on my book. The company is scamming people for their books, stay away! The internet is filled with similar reviews, so I wish I had done more homework on the company before submitting a book to them. The issue occurred on 12/21/2018, so it is current.

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BooksRun payment

Hello, To Whom This Compliant Concerns,

BooksRun bought back two books from me for $37.51. When I went to cash the check it was not cashable/ validated/ nor accepted from three different check cashing stores. I was informed it may be due to lack of information on the check itself for instance, the check did not have my address nor the banks address and phone information on the check which would suggest it authenticity. Yes, I am having second thoughts about doing business with you all again because one, your company does not provide a customer service hotline, so that I may explain my situation person to person. Last, but not least thank you for hearing me out and please do resolve this matter soon. Again thank and have a blessed day.

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About BooksRun

Screenshot BooksRun
BooksRun is a leading online platform that provides students with an easy and affordable way to buy, sell, and rent textbooks. The platform has been designed to simplify the process of acquiring textbooks for students, eliminating the need to spend hours searching for the right books at the right price.

With BooksRun, students can easily search for the textbooks they need by title, author, or ISBN. The platform offers a vast selection of textbooks, including new, used, and rental options, ensuring that students can find the books they need at a price that fits their budget.

One of the standout features of BooksRun is its buyback program, which allows students to sell their textbooks back to the platform for cash. This program is a great way for students to recoup some of the money they spent on textbooks, making it easier to afford the books they need for future semesters.

BooksRun also offers a textbook rental program, which is an excellent option for students who only need a textbook for a short period. The rental program is affordable and convenient, allowing students to save money while still having access to the textbooks they need.

Overall, BooksRun is an excellent resource for students who are looking for an easy and affordable way to acquire textbooks. The platform is user-friendly, offers a vast selection of textbooks, and provides students with multiple options for buying, selling, and renting textbooks.
Frequently asked questions (FAQ) about BooksRun customer service
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Is BooksRun a legitimate online bookstore?

Yes, BooksRun is a legitimate online bookstore that offers a wide selection of new and used textbooks at competitive prices.

Is BooksRun a scam?

No, BooksRun is not a scam. The company is a legitimate online bookseller that has been in operation since 2014.

Can I trust BooksRun?

Yes, you can trust BooksRun. The company has a good reputation and has received positive reviews from customers.

How does BooksRun work?

BooksRun allows users to search for and purchase new and used textbooks online. The company also offers a textbook buyback program for users to sell their used textbooks.

Does BooksRun have good customer service?

Yes, BooksRun has good customer service. The company provides customer support through a toll-free phone number and an online contact form.

Are there any hidden fees when purchasing from BooksRun?

No, there are no hidden fees when purchasing from BooksRun. The company is upfront about the costs associated with its book sales.

How can I be sure that my BooksRun purchase is legitimate?

BooksRun guarantees the authenticity of all books sold on its site. The company also provides a refund policy for defective or incorrect items.

Are there any complaints about BooksRun?

Like any company, BooksRun has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is BooksRun affiliated with any other companies?

BooksRun is owned and operated by an independent company and is not affiliated with any other companies.

How do I know if BooksRun is the right online bookstore for me?

You can determine if BooksRun is the right online bookstore for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other online booksellers.

Does BooksRun offer competitive prices on textbooks?

Yes, BooksRun offers competitive prices on textbooks by sourcing its inventory from multiple suppliers.

How does BooksRun handle shipping?

BooksRun offers free shipping on most orders over a certain amount. The company also offers expedited shipping options for an additional cost.

Does BooksRun offer international shipping?

Yes, BooksRun offers international shipping to many countries. Customers should review the company's international shipping policies carefully before placing an order.

Can I return a book purchased from BooksRun?

BooksRun has a return policy that allows customers to return items within a certain timeframe for a refund or exchange.

Does BooksRun offer rental textbooks?

No, BooksRun does not offer rental textbooks. The company specializes in the sale of new and used textbooks.

Does BooksRun offer ebooks or digital textbooks?

Yes, BooksRun offers a selection of ebooks and digital textbooks for purchase.

How does BooksRun handle textbook buybacks?

BooksRun offers a textbook buyback program that allows users to sell their used textbooks for cash. The company provides free shipping labels and pays for the shipping costs.

Can I track my BooksRun order?

Yes, BooksRun provides order tracking information for customers to track their shipments.

Does BooksRun offer any discounts or promotions?

BooksRun offers occasional discounts and promotions to its customers. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers.

How do I contact BooksRun's customer support team?

BooksRun provides customer support through a toll-free phone number and an online contact form.

Overview of BooksRun complaint handling

BooksRun reviews first appeared on Complaints Board on Dec 12, 2010. The latest review Textbook buyback was posted on Jun 18, 2024. The latest complaint Textbook buyback was resolved on Jun 18, 2024. BooksRun has an average consumer rating of 4 stars from 90 reviews. BooksRun has resolved 60 complaints.
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  1. BooksRun Contacts

  2. BooksRun phone numbers
    +1 (347) 779-2511
    +1 (347) 779-2511
    Click up if you have successfully reached BooksRun by calling +1 (347) 779-2511 phone number 0 0 users reported that they have successfully reached BooksRun by calling +1 (347) 779-2511 phone number Click down if you have unsuccessfully reached BooksRun by calling +1 (347) 779-2511 phone number 0 0 users reported that they have UNsuccessfully reached BooksRun by calling +1 (347) 779-2511 phone number
  3. BooksRun emails
  4. BooksRun address
    81 Christopher St., Staten Island, New York, 10303, United States
  5. BooksRun social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 05, 2024

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