BooksRun’s earns a 3.7-star rating from 90 reviews, showing that the majority of customers are satisfied with textbook transactions.
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Replied
Books never received
Hello,
My order # and supporting documentation are attached. I ordered five books on 08/21/2021. Three of the five books I ordered on 08/21/2021 did not arrive but the tracking number says it was delivered. The three books are:
Isbn10: [protected]
Isbn13: [protected]
Condition: Used - Like New
Quantity: 1
Title: Civil PE Practice Exam: Water Resources Depth Version A
$14.94Isbn10: [protected]
Isbn13: [protected]
Condition: Used - Good
Quantity: 1
Title: Civil PE Practice Exam: Water Resources Depth Version B
$19.35Isbn10: [protected]
Isbn13: [protected]
Condition: Used - Very Good
Quantity: 1
Title: PPI PE Civil Companion for the Sixteenth Edition - A Supportive Resource Guide for the NCEES PE Civil Exam
$7.16
The USPS tracking # is 9449037902643856494925 which says they were delivered on May 24, 2021, to an address in Philadelphia (which I believe is where booksrun is based). So not only is the delivery address associated with the tracking number incorrect, it is also impossible that the books were delivered on May 24, 2021, since I ordered on August 21, 2021. I desperately need my books to study for my upcoming exam, I have sent an e mail and a message to booksrun in hopes of resolving this issue. I did not hear back yet.
Desired outcome: I want to know: 1) the status of the order 2) the correct tracking number with a correct estimate on delivery 3) a reliable means of communication with the company so that I know this is actually being handled correctly
The complaint has been investigated and resolved to the customer's satisfaction.
It looks like the package received a duplicate USPS tracking number. USPS reuses tracking numbers and extracts old tracking data from their archive. Sometimes, when tracking numbers coincide, the correct package's location information may be pulled from USPS with a delay.
The customer notified us that they obtained the false tracking information stating that it was delivered to the wrong address as it is reflected on the USPS official website. Therefore, the customer was provided with an alternative service where they can track their package (https://track.easypost.com/djE6dHJrX2FmMzMwOWY5NWY5OTQ5MTRiYmQ3OTAwMzBmZGU3YWJk).
Later, the tracking information stated on the USPS official website was adjusted, thus, the current information on the delivery procedure for the order is the following: it was delivered to the customer's address within the estimated time of arrival mentioned above.
A full refund can be issued from our side in case the customer will return the item to us following the return instructions provided by our representative.
All terms and conditions are strictly followed by us and accepted by each of our customers when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights.
We cannot naturally prevent our valued customers from expressing their subjective opinion on different platforms concerning the experience of doing business with us. Quite the opposite, customers should provide the just impression of collaborating with our venue so that potential users could have an objective outlook on our services. Nonetheless, such feedback should be relatively fair since we always do strive to provide high-quality service and earn a reputable image among our customers and other companies.
Respectfully,
BooksRun Team
Replied
Book buyback
I sold back a Physics book for what I was told would be $31.10. When credited only $24.88, I immediately contacted BooksRun and asked for the original amount or the book back. They told me that the book wasn't in the condition indicated, which was completely false. What they didn't know was that I took pics of the book before I sent it in. When I provided the evidence that the book was in good condition, they completely stopped responding and have not provided the $6.22 difference. Why fight over such a small amount, you might ask? Because companies need to be held accountable for their unethical business practices. You don't get to keep my book and my money.
Desired outcome: Return of $6.22 difference
The complaint has been investigated and resolved to the customer's satisfaction.
It appears that the customer quoted 1 item in “Used-Very Good” condition on our venue to be sold at $31.10 (Conceptual Physics, ISBN13: 9780321909107). Upon processing it appeared that the book was received in “Used – Acceptable” condition which implies that the agreement was initially breached from the customer’s side.
According to our Terms & Conditions, that the customer agreed to cooperate within, once the order was placed, the item shall be received by the processing personnel for further inspection in the condition in which it was quoted so that the payment could be issued in the amount initially offered, otherwise, the quotes may be adjusted.
Since Conceptual Physics (ISBN13: 9780321909107) was received in “Used-Acceptable” condition, the corresponding quote was applied. The payment in the adjusted amount of $24.88 due to the above-mentioned reasons was successfully issued via PayPal on 08/13/2021 to the email address provided by the customer within order details.
Later, the customer contacted us expressing their concerns regarding the payment issued. All necessary details were provided to the customer directly during the conversation via phone. Nevertheless, the customer disagreed with the data specified having chosen to use profanity in their language. According to our internal policy, customer support agents had the right to apply certain restrictions to such communication. Thus, the usage of profanity might have prevented them from receiving the assistance needed.
Nonetheless, in order to potentially reimburse the difference between the initial quote and the payment issued resolving this issue appropriately, the images of the item before shipping were requested from our side. As a result, the images were sent by the customer to the representative who was responsible for this case. It appeared that the book contained damaged corners which did not correspond to the “Used-Very Good” condition which was originally chosen by the customer. The image received from the customer is attached to the complaint.
In accordance with the existing policy, an item in "Used-Very Good" condition contains minor or no signs of wear and tear. This includes markings, tears, and other general damage from use. All pages must be included and attached to the binding, and all text must be legible. Supplementary materials must be included.
Books with signs of cover or page damage, 'dog ears', odor, slight writing, highlighting, and other markings correspond to "Used-Acceptable" condition which is why the item received was determined in this category of books during the examination.
Unfortunately, we cannot satisfy the customer's offered resolution since the initial agreement was violated on their part. All terms and conditions are strictly followed by us and accepted by each of our customers when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights. We keep our existing policy as transparent as possible and do not have any intention to hide or reduce payment for no reason which is always well-grounded and supported with definite evidence.
We cannot naturally prevent our valued customers from expressing their subjective opinion on different platforms concerning the experience of doing business with us.
Best regards,
BooksRun Team
Replied
E-Book version of Modified Mastering Geography with Pearson
Paid for a ebook with courseware that I cannot access. The ebook gives you a redeemable code that CANNOT be used if professor chooses not use the book, because you will not have the course/program ID to register with Pearson to be able to access the material paid for. After a week plus, Booksrun has still failed to provide me a refund or an alternative way to access the material I paid for! Currently very disappointed and will NOT be using BooksRun again!
Desired outcome: Still no access to product or refund!
Booksrun refunded half of my charge. This was satisfactory because I believe part of the blame is to be placed on the college for not maintaining a timely listing of the current required text books. Kudos to Angelina at Booksrun for staying in continued communication with me until we came to a satisfactory solution. You can close out this complaint out. Thank you, ChrisZ
We are happy to hear that our resolution met your requirements.
Unfortunately, we have no way of verifying whether the material in question can indeed be accessed by the customer as we do not possess such information. It is only a publisher of the item who may provide a detailed description of the contents included upon the customer's request. Per the ebook trading policy, the item is not available for a refund once the redeem code has been redeemed since it can be used only once.
Nevertheless, we were indeed eager to resolve the case in the most appropriate manner and reached out to the provider of ebooks to make an exception to the rules. We managed to reach a resolution to the case by issuing a 50% refund since we do understand that the customer was not properly informed about all the details of the course ID he needed by the college.
BooksRun always works towards improvement of customers' satisfaction rate and we make our utmost efforts to keep our policy as much customer-oriented and transparent as possible. With any issue, we are always glad to investigate the matter and try to find the most suitable resolution for both sides in order to leave a positive impression after dealing with our services.
Best regards,
BooksRun Team
Replied
Book buy back
I sent a textbook that I bought for college from my university library. It is certainly in good condition and legitimate now BooksRun is making me pay nearly 9 dollars to receive a return of my book which they quoted as being worth over 40 dollars. This is a fraud. I'm out of work due to this pandemic and this company is ripping me off when I'm selling everything I own to survive. Heartbreaking.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear that you had a negative experience with our company. Please let us explain the matter of the issue in detail.
The book you have initially quoted (The Wildlife Techniques Manual: (Volume 1: Research/ Volume 2: Management) (ISBN-13: 9781421401591)) had its quote adjusted automatically from $40.73 to $0.00 because the book received is a part of 1 of 2 Volume Set.
According to our Terms & Conditions (https://booksrun.com/page/terms-and-conditions; section "Buyback", subsection "Books we do not accept for buyback", partial sets or incomplete sets may have their quote adjusted or be not eligible for buyback at all.
You may find the pictures made by our processing department inside of your order details and attached to this response.
Your order was placed on hold for 7 days, plus 48 hours more when the order was being reprocessed, and, during this period of time, it was possible to request the return of the item and have it sent back to you. However, since you have not requested a return of the item back to your address within the specified time frame, the order was processed accordingly, which means that the item became no longer eligible for a return under any circumstances.
As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible.
Regards,
BooksRun Support Team
Replied
This business is a scam.
They lie about keeping their quotes valid. I sent them a book quoted for $40 and $8 and they claimed there was water damage, adjusting the value to $20 and $3, reducing the return by half. Either way they jip you and make money off of. The one book was sent with two other books and was brand new, those weren't adjusted, so there's no way one could have had...
Read full review of BooksRun
Replied
Counterfeit books
I just write this complaint in regards of packages #2056274, #2069946, #2040430, and #2067890.
I have never received a notification that I wasnt going to paid for these. Can you all please either return them of partially pay me? Not only I wasted money on buying the books but it seems unfair that I dont get nothing in return. All other sites that i have sold books too I have no issues with them.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for clarifying.
Our processing department decided to apply restrictions to our cooperation due to the violation of our policy. It was found out that there were numerous duplicate accounts and accounts with linked users using which there were attempts to sell counterfeit books to BooksRun.
We can no longer accept your buyback orders due to the fact that we have received counterfeit copies in your buyback orders. Counterfeit items are illegal for purchase and sale (distribution of counterfeit copies is prohibited by the U.S. Code).
According to our policy (see Terms & Conditions), by participating in our buyback program a user guarantees and provides a warrant that any item sent to us is a legitimate copy. The items that are deemed counterfeit are either disposed of or sent for further inspection directly to the publisher, who reserves the right to dispose of the item as well in case it is proved to be inauthentic. Since the existing policy which you agreed to be bound by once placing your orders was repeatedly violated - appropriate measures were taken.
The account of the user is subject to immediate disabling in case counterfeit books are detected in a user's buyback order without any possibility to be re-activated. All items quoted become the property of BooksRun without any possibility of return and payment. If the user creates an additional account and places a buyback order to avoid the system banning, BooksRun reserves the right to confiscate the items received without any return and payment accordingly.
We hope this information gives you the understanding of our policy on unauthentic items trading. We are sorry for the inconvenience caused.
Respectfully,
BooksRun Team
Replied
Counterfeit books
I just want my packages I have sent for buyback be returned to me. I dont know how to identify counterfeit books but they punish me for it by disabling my acccount and not paying for the legitimate books. Any other site I have sold ihave zero issues. Here? A bunch of problems. They just don't want to pay. I lost 5 - 6 packages this way which is around $400. I am beyond angry with the company and they use the pretext of their policies. I have tried to talk to them to return the books to me but to no avail. Can they just please be lenient? If they continue this way, I wont be suprised they will lose business someday.
I think Booksrun should reevaluate their policies because they can't keep my packages. I want to know what they do to them. I swear they lost my trust and a loyal customer of 4 years. I am just an honest college student who tries to earn some money and this is how this company treats me. I have paid good money over the sent packages, knowing that I qas going to get a check in the mail. They FAILED to notify me over which books they couldnt accept. The least they could do was pay me over the good books and I wouldnt be here complaining. They FAILED to do that. I am starting to believe that any book is a counterfeit book so that they wont have to pay.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear that you had such negative experience doing business with us. Unfortunately, we do not have a possibility to look deep into the matter of your particular case since you have not stated the order number and did not indicate any contact information in the complaint.
All matters concerning inauthentic items distribution are taken very seriously by our company since it is prohibited by the U.S. Code and solid measures are taken if it is confirmed that multiple counterfeit copies are sent by the customer within our buyback program.
Per existing Terms & Conditions, which all our customers agree to be bound by once placing the order, the account of the user is subject to immediate disabling in case counterfeit books are detected in a user's buyback order without any possibility to be re-activated. Our processing department carefully inspects each and every item received and acts within the framework of our policy to guarantee the rights and obligations of our valued customers. The items that are deemed counterfeit are either disposed of or sent for further inspection directly to the publisher, who reserves the right to dispose of the item as well in case it is proved to be inauthentic.
By participating in our buyback program a user guarantees and provides a warrant that any item sent to us is a legitimate copy. If the authenticity of the item sent to our facility for a buyback program cannot be verified and/or the item in question has any signs of being a counterfeit copy, a user acknowledges that no payment is issued for such an item, which is exactly the case. A user also approves that no return of any item that is determined and/or considered to be counterfeit or fraudulent is possible.
BooksRun always works towards improvement of customers' satisfaction rate and we make our utmost efforts to keep our policy as much customer-oriented and transparent as possible.
Nevertheless, we take trading of counterfeit copies profoundly and apply strict measures towards this matter since it is prohibited by the U.S. Code.
Please accept our deepest apologies for the inconvenience caused. We do hope for your understanding regarding this matter.
Regards,
BooksRun Team
Replied
Never received a check!
I contacted you on 10/24 and was told to wait until 10/9. I still have not received my Check that was sent out 9/11/20 from order # 2010187. I was told to contact you if it was not received my 10/9/20, but Tom The Robot on Live Chat will not answer my questions on the BooksRun website. Why according to the tracking was:
1. sent before 9/11
2. sent to PA when I live in NJ?
Also, you have on file that my check was sent 9/11/20.
Tracking Number: 9449037902643856972959
Your item was delivered at 4:59 pm on September 8, 2020 in PHILADELPHIA, PA 19134.
Status
Delivered
September 8, 2020 at 4:59 pm
Delivered
PHILADELPHIA, PA 19134
Get Updates
Delivered
WHAT"S THE HOLD UP? Still waiting for a replacement check. See Below: Laсrecia 10:32
Hello. How may I help you?
Visitor 10:32
I still have not received my Check that was sent out 9/11/20 from order # 2010187. I was told to contact you if it was not received my 10/9/20
You have been transferred to: Tom.
Tom 10:36
Tom the Robot is glad to help you while other agents are not currently available! Would you like to ask about your existing order?
Visitor 10:36
I still have not received my Check that was sent out 9/11/20 from order # 2010187. I was told to contact you if it was not received my 10/9/20
Hello?
why was my check delivered to Phila. PA when I live in NJ?
Tracking Number: 9449037902643856972959 Your item was delivered at 4:59 pm on September 8, 2020 in PHILADELPHIA, PA 19134. Status Delivered September 8, 2020 at 4:59 pm Delivered PHILADELPHIA, PA 19134 Get Updates
Visitor 10:41
Also, you have on file that my check was sent 9/11/20
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Sorry not 10/24 I contacted BooksRun on 9/24
The complaint has been investigated and resolved to the customer's satisfaction.
Please be kindly informed that once you reached out to us regarding the payment reissue, we took all the necessary measures including canceling the initial check.
A new check #620876 for the same amount of funds was sent to the address you have provided on 12/10/2020. Delivery of the check usually takes up from 3 to 20 business days depending on the proximity of your address to our location and the work of the mail carrier. You should receive your check before 01/12/2021.
If you do not receive it within the specified time frame, please get back to us via email so that we could reissue the payment one more time either by check or via PayPal.
We cannot naturally prevent our valued customers from expressing their subjective opinion on different platforms concerning the experience of doing business with us. Quite the opposite, customers should provide the just impression of collaborating with our venue so that potential users could have an objective outlook on our services.
All terms and conditions are strictly followed by us and accepted by each our customer when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights. We keep our existing policy as transparent as possible and do not have any intention to hide or reduce payment for no reason which is always well-grounded and supported with the definite evidence.
Best regards,
BooksRun Team
We are sorry to hear that payment check #612100 issued for your buyback order #2010187 on 09/11/2020 has not been delivered to your destination.
By taking a closer look at our email correspondence, we may observe that you indeed contacted us regarding this issue on October 10, 2020. BooksRun representative replied with a confirmation of sending the check to your address and mentioned that if it is not received by you until 10/14/2020, you should contact us again so that we could conduct payment reissue. If our customer does not receive a payment check within the specified timeframe, we are always glad to reissue the funds either via PayPal or by another check. However, no more letters regarding this issue sent from your email address are observed at our mailbox. Note that, per existing policy, there is no fixed expiration date for payment reissue in case of loss in transit or check voidness. We are always happy to assist our customers with this issue since customer satisfaction is our first priority. It means that if you reply to the last letter of our representative, we will be glad to carry out the payment reissue.
As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible.
Respectfully,
BooksRun Team
Replied
Selling textbooks
Mailed two brand new textbooks, should have received $74.07 for both books, which in itself is a ripoff! They received my books and evidently they were damaged in shipping. They never notified me that the books arrived damaged. They sent them to usps dead mail. One book was a brand new $200 coding book! Now I have to figure out how to retrieve my books from the post office! This company needs to be held accountable!
The complaint has been investigated and resolved to the customer's satisfaction.
We are so sorry to find out that there were some issues with buyback order #1925315 you placed for 2 items in "Used - Very Good" condition on July 14, 2020. We have investigated the case for you to assist you properly and there are details that have been figured out:
It appears that, unfortunately, we have not received this package or the items quoted in this buyback order. According to the USPS tracking number (https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9449037902643856494321) attributed to the label, "Your item could not be delivered or returned to the sender. It is being forwarded to a USPS mail recovery center where it will be processed." Taking into account the mentioned details, the only option to identify the current package's location is to contact USPS support for more details or submit a missing mail search request.
We would like kindly to remind you that we always offer an insurance for the labels provided so that the contents of the package could be compensated for in case of any issues occurred in transit. in concordance with our Buyback policy: "Each FedEx Ground and FedEx SmartPost label has up to $100 insurance value. The USPS labels do not include insurance; however, the insurance may be purchased by the customer if the buyback quote is lower than $100.The insurance covers only the buyback orders which are lost in transit and the tracking information on the mail carrier's website still indicates the shipment in progress. *USPS insurance for the packages higher than $100 is optional for the customer and is not at the expense of BooksRun."
Unfortunately, since the package has never been received by us as well as no insurance was provided by you, the payment for this order cannot be initiated. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible.
Regards,
BooksRun Team
Replied
selling books
The BookRun does not email updates, so you must go into your order online using the app or webpage. I sold them $42.00 worth of books. They contacted me once about processing my books and told me my order would be completed shortly. After issuing a second customer service email to BookRun they ignored my email and canceled my order. There was still no contact from BookRun about these changes. They have not issued my order back to me or told me why they decided to cancel my order. I fell their lack of communication means they will keep the books I sold them and not pay me. This action is them stealing from me, and I will be forced to file a legal police complaint if they do no resolve the issue in a timely manner. Please, look into this issue and help me find the resolution.
The complaint has been investigated and resolved to the customer's satisfaction.
Taking into account the situation with order #1614713, the order was successfully processed on January 10, 2020 since there was an adjustment of the quote on 1 item that has detached pages and thus, cannot be processed at the original quote in accordance with our BooksRun Terms and Conditions within which the customer agreed to cooperate with us. Being aware of such a policy, we still made a courtesy for him and offered a free-of-charge return for the item under dispute and pay for the rest 2 items successfully processed. It appears that the customer confirmed our actions and at this point the case should be closed due to the required resolution provided by us in a timely manner.
We are sorry to find out that the customer expressed his dissatisfaction for not receiving the payment as he expected. We cannot naturally prevent our valued customers from expressing their subjective opinion on different platforms concerning the experience of doing business with us. Quite the opposite, customers should provide the just impression of collaborating with our venue so that potential users could have an objective outlook on our services. Nonetheless, such reviews should be relatively fair since we always do strive to provide the high-quality service and earn a reputable image among our customers and other companies. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Respectfully BooksRun Team
Replied
order number 1559892
Received check for 43.73 on 11/04/2019 that was cut on 10/18/2019 when I went to Capital One, N.A. to cash the check the bank informed me that their account said it was not set for positive pay. I called the customer service number and was told they would research with their bank why it was saying that and would get back with me in 2 to 3 business days. I advised them if I do not have my check reissued and overnighted to me tomorrow or have not heard of it being turned to positive pay then I will be researching to press fraud charges as they knowingly sent a check out for products that they knew would not be cashed.
I resolved this on my own.
The complaint has been investigated and resolved to the customer's satisfaction.
Please accept our genuine apologies concerning the matter occurred, nonetheless, hundreds of payments are issued in our company and all of them go through successfully if proper instructions are followed. We are happy to find out that the issue has been resolved by any means since we strive to help our valued customers out in a timely manner with the appropriate resolutions since the high-quality services is the key to success. We hope that such a case will not affect our future cooperation and we will see you among our valued customers more in the future. Regards, BooksRun Team
Replied
buy back of 2 books
Order #1465178 was quoted $33.77 refund and I was sent .74 cents! One of the books was brand new. How do I received my books back or my money.
Booksrun has shorted me before however I was not notified of the change or offered a return of my books.
This has required a fair amount of time and no resolution. I have contacted them in the past and was never answered.
Please help.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time out to write a review.
By checking the details of your order #1465178, looks like we have received a complimentary copy and an instructor's edition instead of the student's editions originally quoted in the order. Unfortunately, we are unable to accept alternate editions at the buyback price of regular student editions. We are sorry for any inconvenience.
Emails with this information and an opportunity to request a return were sent to your contact email address on July 30, 2019 and August 2, 2019. A representative will also reach out to you with more information.
Replied
buyback
On May 25, 2019, I sent two books to books run for buyback. I was quoted $68.88 for the books and was notified that was the amount I was going to be paid. My books were in good condition. I still have not received the check, and it was to be sent by July 8. On the website, however, it says 'Paid'. My order number is 1397897. I am frustrated with this situation, as it has taken a long time and each time I try to contact Books Run through their chat, they don't respond once I tell them I have not been paid.
The complaint has been investigated and resolved to the customer's satisfaction.
Looks like the check for your buyback order was sent to the address you have provided on June 10, 2019. If you have not received the check, please contact our support team to request for the check to be reissued.
If you do not have a question which can be answered by our chatbot, please send us a message using our contact form on the website (https://booksrun.com/contacts), and a support representative will respond to you shortly.
Replied
they cancelled my paypal payment
My order number #1392434 I received a link to claim my money on PayPal but when I clicked the link it said the transaction no longer exist. The order total was for $63.44. I want my money! They need to resend a link so I can receive the money as it was canceled before I could even use the link says PayPal! I emailed and have yet to hear anything back!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time out to write a review.
By checking the details of our order, the payment in the amount of $63.44 was issued to the PayPal account you have provided in your profile details. The email address associated with your PayPal account is the same as your contact email address.
According to PayPal, the transaction has not been cancelled and has been successfully completed and the funds transferred to you. If you have any issues accessing your account or claiming the funds, please contact PayPal support.
Please check your inbox and spam folder since all the details and responses to your inquiries were sent to your email address.
sent book
I submitted my order over the past week of 06/02/19 to BooksRun.com. The website said my order had been delivered and so did USPS. I have been waiting for my payment since. Now when I sign into my account, it says that no such order exists. I cant provide an order number when I attempt to contact them because it appears the order does not exist. I know my book has arrived to their facility due to the tracking number. I knew where to send my book because BooksRun.com provided me with a slip to send off my package. I need to be paid for my book that was sent and the order number needs to be found
I emailed them and they explained the mistake
Replied
not getting payment
My order 1333062 was sent ($187 total) over a month ago and I never received my payment! Extremely upset and they even deducted the price for it not being shipped on time when it was sent the next day I made the order! I want answers now. No phone number to even contact anyone. I have sent a message to their contact email multiple times and no one has responded!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
We are sorry to hear that your package was lost in transit. Unfortunately, such situations do happen as 1 or 2% of packages get lost or destroyed during shipping.
As mentioned in an email to you from a customer support representative, a missing mail search is being submitted and all efforts are made to locate the contents of the package. We are sorry for any inconvenience this may have caused you.
If you have any other questions or need any additional details, please use the contact form on our website: https://booksrun.com/contacts. Our phone number is located in the FAQ section of the website.
Replied
selling my books and not receiving correct total
This is to booksrun manager; I've emailed about it but was given a threat of having three days to confirm I want the money they offered after recalculating the total or It would be automatic and the books would no longer be allowed to be returned...due to the books being "sent out in the 6th day, one day later then given"
I was given five days to send the books. I opened the Order 12/24/18.
December 25 is a holiday, Christmas, nothing is open on this day. Holidays are never included when counting shipment time. I brought the books to the post office Saturday the 29th at 1 PM. If they didn't do anything until the 30th that's not on me. Also, it's within the 5 days without Christmas (again, nothing is open on this day) 26.27.28.29.30
To take $64 off the amount offered because you added a holiday, when mail doesn't go out and stores are closed, into the 5 day time period is underhanded and you know it. For you to also not have a phone number for customers to contact you regarding issues is also unprofessional. I want the total of the books back or you will send them back for free of charge.
I need to speak to management ASAP
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
Please note that once you place a buyback order, the shipping label needs to be scanned by the mail carrier within 5 calendar days. If you are not able to ship the items within 5 days after order placement, you can recalculate the order and have the new quotes locked for 5 more days.
Textbook prices are highly volatile and may change daily, and this is why such condition is implemented on our website. If the items are not shipped on time, the price quotes may be adjusted. You may find more information here: https://booksrun.com/page/terms-and-conditions
Our contact details are located in the FAQ section of the website.
We are sorry for any inconvenience. Thank you for being our valued customer.
Replied
claiming books were incomplete set
I sent a set of two items - a brand new statistics book (although it was out of its shrink wrap) and the accompanying cardboard envelope that included a license number for online access. each item had it's own ISBN number.
I received an email stating that one of them was an incomplete set and they were only offering me $6.07! I had 48 hours to accept or not accept their offer. If I did not accept their offer I needed to go online and fill out some form. I tried to go online to their site multiple times and it would not accept any of my attempts at log in and would not recognize my email. I searched for the form with no luck so I immediately emailed them (since there is no phone number access) that I did not accept their offer and wanted the books returned. I also stated that they were wrong it was a set. Over a week went by with no response and I received a second email stating that they were going to process payment. I again sent an email restating the above. The next day I received a Paypal deposit in the amount of $6.07 WTF. I then received an email from their so called customer service department stating that she was going to look into it. I told her to take the $6.07 back and I wanted my books back. I received in the mail a carboard envelope that was NOT the one I sent them and not my book! They are thieves!
Let me add they sent me 1 cardboard envelope and not both books and the envelope was not the one I sent them!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. We would be glad to address your concerns regarding your order.
If the item you have sent us cannot be accepted at the original buyback price for some reason, you can request a return using our online form. In order to access your order, you need to log into your original account (from which you placed the order). Creating another account would not get you access for an order from the first account.
We apologize for any delays in responses due to high season. Inquiries are usually tended to within 2 business days after we receive them, and at this moment, it may take a bit longer.
In case of your order, looks like you have quoted a book and a bundle of a book and a supplementary material. However, according to the information provided by the processing department, we have only received a book and a supplementary material. The supplementary material was sent back to you since it could not be accepted at the buyback price of a bundle.
Important: please note that the item sent back may not be the same, but a different item with the same ISBN in a similar condition. You may find more information in our buyback terms of service: https://booksrun.com/page/terms-and-conditions
If you have any other questions or need any further clarification, please contact us. An email with more information has been sent to your contact address.
*Please note that we reserve the right to discontinue the communication with the customer if they choose to use profanities or threats in their messages or calls.
Replied
buyback scam
There is no water damage on the book, but the book was sent in perfect condition. I have photos to prove it as such before it was sent. You can see below the photo they attached, which is not indicative of water damage at all, let alone that it was on my book. The company is scamming people for their books, stay away! The internet is filled with similar reviews, so I wish I had done more homework on the company before submitting a book to them. The issue occurred on 12/21/2018, so it is current.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear that the photo of the damage attached was not clear. As mentioned previously, we may be able to provide you with more details regarding your order and the condition of the items if you contact us promptly (https://booksrun.com/contacts).
The packages may sometimes be damaged in transit. For this reason, we have compiled a list of recommendations for shipping: https://booksrun.com/page/how-to-pack-your-books.
You can find more information about which books are accepted for buyback in the condition guide: https://booksrun.com/page/buyback-condition-guide
Replied
payment
Hello, To Whom This Compliant Concerns,
BooksRun bought back two books from me for $37.51. When I went to cash the check it was not cashable/ validated/ nor accepted from three different check cashing stores. I was informed it may be due to lack of information on the check itself for instance, the check did not have my address nor the banks address and phone information on the check which would suggest it authenticity. Yes, I am having second thoughts about doing business with you all again because one, your company does not provide a customer service hotline, so that I may explain my situation person to person. Last, but not least thank you for hearing me out and please do resolve this matter soon. Again thank and have a blessed day.
The complaint has been investigated and resolved to the customer's satisfaction.
Our phone number is available in the FAQ section of the website.
Thousands of checks are issued from our account every day and payments are successfully initiated to the customers. The check you have received might have been damaged in transit. If you are unable to deposit the check you have received due to some reason, please contact us directly so we could resend the check or provide a PayPal payment instead.
BooksRun Reviews 0
About BooksRun
With BooksRun, students can easily search for the textbooks they need by title, author, or ISBN. The platform offers a vast selection of textbooks, including new, used, and rental options, ensuring that students can find the books they need at a price that fits their budget.
One of the standout features of BooksRun is its buyback program, which allows students to sell their textbooks back to the platform for cash. This program is a great way for students to recoup some of the money they spent on textbooks, making it easier to afford the books they need for future semesters.
BooksRun also offers a textbook rental program, which is an excellent option for students who only need a textbook for a short period. The rental program is affordable and convenient, allowing students to save money while still having access to the textbooks they need.
Overall, BooksRun is an excellent resource for students who are looking for an easy and affordable way to acquire textbooks. The platform is user-friendly, offers a vast selection of textbooks, and provides students with multiple options for buying, selling, and renting textbooks.
Yes, BooksRun is a legitimate online bookstore that offers a wide selection of new and used textbooks at competitive prices.
No, BooksRun is not a scam. The company is a legitimate online bookseller that has been in operation since 2014.
Yes, you can trust BooksRun. The company has a good reputation and has received positive reviews from customers.
BooksRun allows users to search for and purchase new and used textbooks online. The company also offers a textbook buyback program for users to sell their used textbooks.
Yes, BooksRun has good customer service. The company provides customer support through a toll-free phone number and an online contact form.
No, there are no hidden fees when purchasing from BooksRun. The company is upfront about the costs associated with its book sales.
BooksRun guarantees the authenticity of all books sold on its site. The company also provides a refund policy for defective or incorrect items.
Like any company, BooksRun has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
BooksRun is owned and operated by an independent company and is not affiliated with any other companies.
You can determine if BooksRun is the right online bookstore for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other online booksellers.
Yes, BooksRun offers competitive prices on textbooks by sourcing its inventory from multiple suppliers.
BooksRun offers free shipping on most orders over a certain amount. The company also offers expedited shipping options for an additional cost.
Yes, BooksRun offers international shipping to many countries. Customers should review the company's international shipping policies carefully before placing an order.
BooksRun has a return policy that allows customers to return items within a certain timeframe for a refund or exchange.
No, BooksRun does not offer rental textbooks. The company specializes in the sale of new and used textbooks.
Yes, BooksRun offers a selection of ebooks and digital textbooks for purchase.
BooksRun offers a textbook buyback program that allows users to sell their used textbooks for cash. The company provides free shipping labels and pays for the shipping costs.
Yes, BooksRun provides order tracking information for customers to track their shipments.
BooksRun offers occasional discounts and promotions to its customers. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers.
BooksRun provides customer support through a toll-free phone number and an online contact form.
Overview of BooksRun complaint handling
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BooksRun Contacts
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BooksRun phone numbers+1 (347) 779-2511+1 (347) 779-2511Click up if you have successfully reached BooksRun by calling +1 (347) 779-2511 phone number 0 0 users reported that they have successfully reached BooksRun by calling +1 (347) 779-2511 phone number Click down if you have unsuccessfully reached BooksRun by calling +1 (347) 779-2511 phone number 0 0 users reported that they have UNsuccessfully reached BooksRun by calling +1 (347) 779-2511 phone number
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BooksRun emailsinfo@booksrun.com100%Confidence score: 100%Supportmedia@booksrun.com99%Confidence score: 99%Communicationpress@booksrun.com98%Confidence score: 98%Communication
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BooksRun address81 Christopher St., Staten Island, New York, 10303, United States
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 05, 2024
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