CB Security Products and Services Brink's Global Services Home security system thin door/window contact

Brink's Global Services review: Home security system thin door/window contact

Willie Tucker of San Antonio, Texas 78261, US

Nov 01, 2023 8:22 am EDT

Verified customer

Resolved

Replied

Featured review

What is written below is my response to a Brinks survey request on August 29, 2023. No one from Brinks has responded to my request.

I’m requesting a manager call and speak with me. The overall service was horrible minus the service technician that came out on August 25, 2023. This nightmare begins on June 19, 2023, this is the day I ordered the sensors. I am not satisfied having to pay a $100 service fee for the technician coming out. This could have been avoided if the correct sensors that I requested “Thin Door/Window Contact (2GIG-DW10-345)” had been shipped to me. This ordeal went on for over two months which led us to leave our home not totally secured while traveling on business trips. On three, yes, three different occasions I was sent the wrong sensors. I was informed by a Brinks customer service representative that the correct order was sent over to the shipment department each time. The problem I was told occurred in the shipping department. The shipping department keeps filling the order incorrectly. I was reimbursed postage cost for two of the returned sensors shipment. When the first set of sensors arrived my wife and I spent over three and a half hours on Saturday, July 1, 2023, on the phone with Sandra Sanchez (Brinks Technician) trying to get the sensors activated before realizing I was sent the encrypt version (eSeries) of Thin Door/Window Contact (2GIG-DW10E-345). I was also sent the Honeywell Model 5816WMWH. I already have some of these exact sensors in my home that I ordered from Brinks in previous years. I would call Brinks after receiving the sensor in previous years to get them activated. With assistance from Brinks technician, we installed and activated those sensors in no more than thirty minutes. No service technician had to come to my home. Due to negligent shown to my order I am requesting the service fee of $100 plus taxes for the technician coming out be reimbursed.

Is there anything else that you would like to share about your service experience to help us improve?

Training for the employee or employees in the shipment department who incorrectly kept filling my order.

Willie L. Tucker Sr.

27306 Spiral Canyon

San Antonio, TX 78261

Cell Phone: [protected]

Email: [protected]@gvtc.com

Brink's Global Services response

Nov 01, 2023 6:14 pm EDT

Brink's Global Services customer support contacts

Phone numbers

+44 208 831 5900

+1 (804) 289-9600

Address

Unit 3, Radius Park Faggs Road, Feltham, TX, TW140NG, GB

Website

www.brinks.com

File a complaint Write a review

View all Brink's Global Services contacts

Hearing of this recent experience with us is alarming to say the least. At Brinks Home Security, we strive to assist each customer effectively and we certainly apologize for any inconvenience this may have caused you. We would be happy to investigate this matter further and provide an amicable resolution. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. - Andrea

Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments

Add a comment

Brink's Global Services - instructions 53

Resolved

Replied

Brink's Global Services - horrible company! 39

Brink's Global Services - Faulty electrical and photocell 9

Resolved

Brink's Global Services - fees and cancellation 10

Resolved

Brink's Global Services - poor service and would not release from contract 12

Resolved

Brink's Global Services - Scammed me, never showed for installation, won’t return my money

Resolved

Replied

Brink's Global Services - Unauthorized charge and will not refund

Brink's Global Services - goes on and off all night

Resolved

Brink's Global Services - Billing and monitoring

Brink's Global Services - Service

View all Brink's Global Services reviews and complaints

Brink's Global Services Contacts

Brink's Global Services phone numbers

+44 208 831 5900
+44 208 831 5900

Click up if you have successfully reached Brink's Global Services by calling +44 208 831 5900 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +44 208 831 5900 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +44 208 831 5900 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +44 208 831 5900 phone number

100%
Confidence score

United Kingdom & Europe

+1 (804) 289-9600
+1 (804) 289-9600

Click up if you have successfully reached Brink's Global Services by calling +1 (804) 289-9600 phone number 0 0 users reported that they have successfully reached Brink's Global Services by calling +1 (804) 289-9600 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +1 (804) 289-9600 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +1 (804) 289-9600 phone number

United States

+32 32 342 151
+32 32 342 151

Click up if you have successfully reached Brink's Global Services by calling +32 32 342 151 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +32 32 342 151 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +32 32 342 151 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +32 32 342 151 phone number

100%
Confidence score

Belgium

+33 148 169 538
+33 148 169 538

Click up if you have successfully reached Brink's Global Services by calling +33 148 169 538 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +33 148 169 538 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +33 148 169 538 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +33 148 169 538 phone number

100%
Confidence score

France

+30 210 348 4000
+30 210 348 4000

Click up if you have successfully reached Brink's Global Services by calling +30 210 348 4000 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +30 210 348 4000 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +30 210 348 4000 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +30 210 348 4000 phone number

100%
Confidence score

Greece

+39 575 984 434
+39 575 984 434

Click up if you have successfully reached Brink's Global Services by calling +39 575 984 434 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +39 575 984 434 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +39 575 984 434 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +39 575 984 434 phone number

100%
Confidence score

Italy

+352 425 151 267
+352 425 151 267

Click up if you have successfully reached Brink's Global Services by calling +352 425 151 267 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +352 425 151 267 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +352 425 151 267 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +352 425 151 267 phone number

100%
Confidence score

Luxembourg

+31 102 421 414
+31 102 421 414

Click up if you have successfully reached Brink's Global Services by calling +31 102 421 414 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +31 102 421 414 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +31 102 421 414 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +31 102 421 414 phone number

100%
Confidence score

Netherlands

+48 228 535 344
+48 228 535 344

Click up if you have successfully reached Brink's Global Services by calling +48 228 535 344 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +48 228 535 344 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +48 228 535 344 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +48 228 535 344 phone number

100%
Confidence score

Poland

+7 495 775 6252
+7 495 775 6252

Click up if you have successfully reached Brink's Global Services by calling +7 495 775 6252 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +7 495 775 6252 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +7 495 775 6252 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +7 495 775 6252 phone number

100%
Confidence score

Russia, CIS & Baltiс Countries

+90 212 250 6700
+90 212 250 6700

Click up if you have successfully reached Brink's Global Services by calling +90 212 250 6700 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +90 212 250 6700 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +90 212 250 6700 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +90 212 250 6700 phone number

100%
Confidence score

Turkey

+61 283 968 888
+61 283 968 888

Click up if you have successfully reached Brink's Global Services by calling +61 283 968 888 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +61 283 968 888 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +61 283 968 888 phone number 1 1 users reported that they have UNsuccessfully reached Brink's Global Services by calling +61 283 968 888 phone number

Australia & New Zealand

+852 28 779 717
+852 28 779 717

Click up if you have successfully reached Brink's Global Services by calling +852 28 779 717 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +852 28 779 717 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +852 28 779 717 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +852 28 779 717 phone number

100%
Confidence score

Hong Kong & Philippines

+91 224 931 9000
+91 224 931 9000

Click up if you have successfully reached Brink's Global Services by calling +91 224 931 9000 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +91 224 931 9000 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +91 224 931 9000 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +91 224 931 9000 phone number

100%
Confidence score

India

+65 65 917 799
+65 65 917 799

Click up if you have successfully reached Brink's Global Services by calling +65 65 917 799 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +65 65 917 799 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +65 65 917 799 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +65 65 917 799 phone number

100%
Confidence score

Singapore & Malaysia

+27 113 922 006
+27 113 922 006

Click up if you have successfully reached Brink's Global Services by calling +27 113 922 006 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +27 113 922 006 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +27 113 922 006 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +27 113 922 006 phone number

100%
Confidence score

South Africa

+66 26 300 661
+66 26 300 661

Click up if you have successfully reached Brink's Global Services by calling +66 26 300 661 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +66 26 300 661 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +66 26 300 661 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +66 26 300 661 phone number

100%
Confidence score

Thailand

+84 838 444 681
+84 838 444 681

Click up if you have successfully reached Brink's Global Services by calling +84 838 444 681 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +84 838 444 681 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +84 838 444 681 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +84 838 444 681 phone number

100%
Confidence score

Vietnam

+971 42 996 936
+971 42 996 936

Click up if you have successfully reached Brink's Global Services by calling +971 42 996 936 phone number 2 2 users reported that they have successfully reached Brink's Global Services by calling +971 42 996 936 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +971 42 996 936 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +971 42 996 936 phone number

100%
Confidence score

UAE

+54 114 016 4400
+54 114 016 4400

Click up if you have successfully reached Brink's Global Services by calling +54 114 016 4400 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +54 114 016 4400 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +54 114 016 4400 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +54 114 016 4400 phone number

100%
Confidence score

Argentina

+55 112 133 0300
+55 112 133 0300

Click up if you have successfully reached Brink's Global Services by calling +55 112 133 0300 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +55 112 133 0300 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +55 112 133 0300 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +55 112 133 0300 phone number

100%
Confidence score

Brazil

+52 555 627 3480
+52 555 627 3480

Click up if you have successfully reached Brink's Global Services by calling +52 555 627 3480 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +52 555 627 3480 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +52 555 627 3480 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +52 555 627 3480 phone number

100%
Confidence score

Mexico

More phone numbers

Brink's Global Services emails

us.salesinfo@brinksinc.com

100%
Confidence score: 100%

Support

Brink's Global Services address

Unit 3, Radius Park Faggs Road, Feltham, Texas, TW140NG, United Kingdom

Brink's Global Services social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 05, 2024