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CB Security Products and Services Brink's Global Services Misleading
Brink's Global Services

Brink's Global Services review: Misleading

J
Author of the review
12:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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I have had an issue with Brinks Home for a few months now. They were great in the beginning when I signed up. However, the problem really began when I discovered there was no signal going to central for six months. It took 2 more months after to rectify the situation. After they attempted to charge me $600.00 for a new panel I told them I was not longer interested in doing business with them. I was sent to their Texas home office and they promised me a new panel but said it is now custom for the general public to install the new panel. I didn't have much to complain about that except, WHAT? No big deal, it was an easy thing to do. Then I started having problem with them again. I was told because they bought out another company they would not be able to send a technician out to fix the new panel but they would have someone zoom me. WHAT? I demanded a technician as i had enough of their lies. They said it was written in my contract. I respectfully informed them I did not sign a contract. They refuse to help me and now I am electing to get my lawyer involved. Not once did I authorize them to service my account when the other company sold out to them. Not once did they alert me when my system was down communicating with central. Brinks Home is a scam and have no regard for their customers. Imagine all the folks in distress because of break in, thinking they would be safe. My suggestion is to report to the Consumer Affairs. This scam has got to stop.

Desired outcome: Refund, cancelation and people to connect with me to start a class action suite.

Brink's Global Services response
Sep 18, 2023 9:29 am EDT
Brink's Global Services customer support contacts
Phone numbers

+44 208 831 5900

+1 (804) 289-9600

Address

Unit 3, Radius Park Faggs Road, Feltham, TX, TW140NG, GB

Website

www.brinks.com

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View all Brink's Global Services contacts
Joe, thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. - Andrea
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  1. Brink's Global Services Contacts

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  3. Brink's Global Services emails
  4. Brink's Global Services address
    Unit 3, Radius Park Faggs Road, Feltham, Texas, TW140NG, United Kingdom
  5. Brink's Global Services social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Brink's Global Services Category
Brink's Global Services is ranked 3 among 64 companies in the Security Products and Services category
#01 Transportation Security Administration [TSA] Transportation Security Administration [TSA] #02 Action Fraud Action Fraud #03 Brink's Global Services Brink's Global Services #04 Safe Life Defense Safe Life Defense #05 Chubb Fire & Security Canada Corporation Chubb Fire & Security Canada Corporation

Most discussed complaints

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