Burger King
Reviews and Complaints

Pembelian burger secara drivethrough di Burger King rest area km 38, Bogor 1671. Burger yang dibeli adalah TC Steakhouse BBQ ML Large setelah dibuka bungkusan burger tidak sesuai gambar brosur hanya burger ayam crispy di beri selada saja tanpa keju, tomat & mayonaise. Tidak sesuai yg ditawarkan di gambar menu. Kecewa jadi hilang nafsu makan like see garbage food.

On Tuesday May 7th at approximately 8:50 pm I had a unfortunate encounter with a manager at my local store (burger king store #5739. Im taking this time to report this because its a ongoing thing at this location. Im a regular customer and came in this evening and ordered my usual meal, However last 2 times ive came my order was poorly put together and also cold. This time I asked to speak to the manager to just mention the issue and see if I could maybe get my cheese comped out of good faith... Emily the manager was called from the back came up with an obvious attitude that she had to get up out her chair in the office and asked me if I called, I let her know calling about the order doesnt always workout because the phone will be busy and ppl simply dont answer. She told me in a round about way she doesnt care at all and nothing needs to be done. Just rude and short and walked away... this isnt the first tome with her and I do not like doing this type of thing but its Rediculous, Im a Regular customer and feel as if my business should be appreciated. Its not the fact she didnt give me the free cheese, Its the principal. At no point in time did she even try to apologize it was deal with it and back to her office to her phone. I don't want anything free, but at the same time I or my family will no longer go there in the evening, Mcdonals is directly across the street. Sad I had to take 20mins out of my night to even write this. Hopefully someone can let her and her workers Know Politeness and Courtesy is FREE and goes along way.

Thank you,

Shaun Damore
1041 East 24th St
Erie, PA 16503

[protected]@gmail.com

I went to the Burger King in Hartselle, Alabama and ordered a whopper at the drive-thru. When I got back home and opened the package, the whopper was dressed only in tons of mayonnaise, lettuce, pickles and onion. There were tomatoes and no ketchup. Since the whopper is what I would consider a "standard" product for Burger King, I can't imagine how or why this would have happened. Also, because it is a "standard" product, a customer who simply orders a Whopper would expect that it would have all of the condiments on it unless the customer specifically asked that some be left off. I did not ask for any condiment to be excluded. Since this is the only Burger King in my small hometown, I visit there frequently. However, now I will either have to continue going and literally open up my order and check it before I leave the window or not go to Burger King at all. I paid for a product that I did not receive. I couldn't eat it as prepared and I threw it away.

I ordered a sandwich at the stevensville, michigan location at 4:45pm on 5/6/19 and upon recieving my order, I opened the wrapper to see "[censored] you tatiana" written in black grease pen on the inside of my sandwich wrapper. When I handed it to the manager, he took it and walked in back and said nothing. No apology, nothing.

I will not be returning to this, or any other burger king location unless this is addressed. I find it offensive and frankly I question the quality of the food that comes from a location where this behavior occurs.

Hello, folks,

On Saturday night, May 4, 2019, we encountered an unfortunate series of experiences at the Burger King restaurant located at 3747 Rosecrans Street, San Diego CA 92110.
1. Above the drive-in menu were two signs telling us to enjoy a frozen strawberry lemonade. That sounded very good. But when we attempted to order that in addition to the two Whopper Juniors, the person at the other end of the speaker sullenly told us that they didn't have any Strawberry Lemonade. We ordered regular lemonade instead.
2. The price computation on the screen showed two Whopper Juniors and the Lemonade for a little over $5.00. But when we got up to the window, the clerk told us that the amount was around $7.50. I asked about the disparity and was informed that there were other cars in line, so I must have read the screen wrong.
3. The lemonade received was primarily sugar water with very little lemon flavoring.
4. The Whopper Junior sandwiches had lots of mayonnaise which masked any flavor of the meat.
5. The attitude of the clerk was not the best. He offered no realistic explanation and displayed a sullen demeanor.
By contrast, I went to a Jack-in-the-box today, got exactly what I ordered from a smiling clerk, and was totally satisfied.
This speaks of very poor management at that Burger King, and we won't be going back to it. Since that restaurant is a block away from a psychiatric facility, it makes us wonder if that's the source of your employees.
Please investigate.
Bill Berry
[protected]@earthlink.net

On May 3rd 2019 my children and I went to Burger King in saint Paul on Grand and I had the worst service and your bird or the product was crappy and I spent a good amount of money like 30 bucks to get nothing I really wanted or ordered I had to wait over 45 minutes to get to four piece chicken nuggets and chicken fries I didn't get the right kids menus that I ordered the food was disgusting there was a homeless man sleeping in your bathroom and the officer came in and asked my 11-year daughter to go in and check if there's a child in there and I was very disrespectful

May 4, 2019 around 2:30 a.m around closing time I went to Burger King on 8 street to order some food I got to the drive thru and began to order my food according to the cashier in the window they where out of hamburgers so I went and ordered chicken sandwiches and fries and asked for it to be fresh got to the window there was poor customer service the cashier was on her phone talking to the cooks and was ignoring every bit of what I had to say my order was totally wrong and messed up and had ripe tomatoes I nicely asked could it be fixed and they did the opposite never will I ever visit Burger King on 8 street again

I went through my local Burger King drive thru at 9:30 at night on May 3, 2019 and ordered a 9 piece of Chicken Fries got home to eat them and they were dried up and old and very inedible. Couldn't go back because my daughter was sleep. Tried calling call the store and got no answer, them attempted to do the survey the site said they had enough feedback for now. Now I wasted my money and there is no one to correct the issue. It's very horrible that the store 470 on dreher lane Little Rock Arkansas would even sell a product from your company looking like this. And I'm highly dissatisfied because I had nothing to eat because of this poor service!
Yulanda Speed
[protected]

Today is May 5, 2019 @ 9:24pm store#23924

Tonight I ordered the spicy chicken nuggets when I got home they were hard as a rock!
I'm always having problems at this location and I'm tired of calling so I decided to go up there this time and show them the product. And don't get me wrong they always make it right by giving me fresh product every time I have to go up there, the point is I'm wasting my gas and time and I don't even get to sit down and eat with my family because there's always a problem with the food. I stopped going to this location because of this and I thought I'll just give them another chance... big mistake!
The manager on duty told me" If your always having problems then you should check your food before you leave or request as soon as you walk in that it be made fresh!" Seriously, I shouldn't have to check my food to see if it's fresh before I leave... it should be done correctly the first time. He proceeded to tell me "it's not like we're back here eating the food, so it's hard for us to tell if it's hard or not!" So I told him I'm sure you guys have timers that let you know when it's time to throw away the food when it's been sitting too long, his response to that was "our timers don't always work! Like I said next time you can come tell them right away you just want all your food made fresh and then you don't have to worry about it!" I could not believe I was being treated this way I am a manager myself and that is poor customer service to its finest.
I provided with the time and date of the incident so this issue can be addressed properly. It breaks my heart to say this because the Whopper is my favorite burger... however I don't see myself going back to this location anytime soon. I'm a very busy person and I don't have time for this nonsense... Thank you for your time.
Samantha Yates
[protected]
[protected]@yahoo.com
12247 Clear Lake Drive
New Port Richey, FL 34654

I went to the burger king on summit ave in greensboro nc store165. I waited 40 minutes to get to the window. The store was not bussy at all. Thats just not good business at all total disregard for the customer waiting and burning gas. If the employees at this location dont want to do the job thair thay should look elsewhere for employment. Burger king should seriously look into this before they lose valuable customers by just plain lazy employees and bad customer service.

I am an American citizen living in Mexico and you should be informed that the Aguascalientes Burguer king franchise is completely unsupervised (there are 2 in Aguascalientes, the one up north is fine, the one located at the south side is the subject of this complaint). They took 24 minutes to have my order ready when I was the only customer there - now I know why- the ice machine was not working so we had to drink HOT soda and even after I reported the malfunction they continued to sell drinks without warning the customers. People in Mexico don't fill out complaints at all, they just stop going. I hope you take care of this matter. Who ever owns this franchise has no idea of how a business should be handled.

On April 27th 2019, At approximately, 11 PM while heading home from an event, I stopped by the Burger King drive thru located at 16504 E Admiral Pl, Tulsa, OK 74116. All the lights were on, the drive thru was open and the screen was lit.
I went to the drive thru and waited to be served. After 1 minute and no response I drove to the window for service. As I pulled up I could see two people thru the window and when they say me they dropped down behind the counter and we're hiding from me. I was shocked. I checked the business hours posted on the window and it clearly said "Open til 12:00 Midnight.

I sat there for another 30 minutes when I knew I was not going to be helped I just pulled off. Drove a mile down the road and was pleasantly served by a local Mc Donald's that was happy to take my money. I'm not sure why this Burger King didn't want to serve me. I have been a life long Burger King customer and even worked at one as a teenager. The food has always been one of my favorites and this is my first disappointing experience. This experience has left a bad taste in my mouth and I'm not sure when I will choose to eat there again. I can guarantee I will never eat at that location again...ever. I don't want anything from you, I just wanted you to be aware how disheartening the was.

i did try and call the actual location but the manager David, was "busy" and was suppose to call me back. he never did.

Burger King used to make hamburgers with gloves in all world. but now it's probably less costly to make hamburgers they are making hamburgers without gloves in Turkey. Hygiene is completely ignored. Thousands of workers are working in Burger King, and we're all using toilets, I know it's not nice to blame anyone, but I see the Burger King employee who goes without washing his hand with my own eye in malls toilets. After I see him When you don't see gloves when they make burgers, you can't eat it. Of course not everyone is the same but you can not control thousands of workers abroad I worked in the BK, I know the need to hand wash inside, but it is not a situation that can be managed. Mandatory use of gloves abroad urgently need to be implemented in Turkey. We can not eat any more from BK in Turkey, Please support us.

Greetings,
Dear Burger king management,
I'm a regular customer of burger king atrium mall branch every weekend my kids like to eat Burger king Whopper but today when I used Mcb bank Card labour day 30% discount on this deal when open parsal in home their is third class topping and without cheese and other quantities of flour which used to make a perfect burger is absent very disappointed regarding this type of Froude and counter services kindly improve your service and please also see this burger picS on your advertising Boucher totally different taste material Hope next time never visit and ordered your Burger. Please see your quality of burger very upset and disappointed today regarding your service .
Thanks,
Regards,
Ravi Shankar
Senior Business Manager.

I have been to the Burger King at 41st and Memorial in Tulsa Oklahoma several times, and repeatedly see the manager, name was given to me as "Robie" lollygagging around. Today (05-01-19) while the only other employee was trying to deal with a drive thru speaker break down, and a long line of cars behind me that don't have their orders taken yet, and wondering what the hell. Get to the window, and there is "Robie" wondering around, doing absolutely nothing to help with getting customers taken care of.

Then gets offended when asked why he is not helping. His manager skills are overly rated, and would not be accepted in my book.

Tonight I went to my local burger king (located on 27th ave west in Duluth, MN) and ordred 6 rodeo cheeseburgers as a part of a bigger order. The person that took my order, Trevor has a tendency to misshear when I order. (The same person has made mistakes on my order the last 3 times I've been through the drive thru) when I got my recipt I checked it because this has been a reoccurring issue. He did not put cheese on my burgers today. When he handed me my food I asked if they had cheese and showed him my recipt that they weren't rung up with cheese. He said they didn't have cheese. I got a little annoyed and said well can you fix it? The manager Eric then came to the window. He said it will be another $1.20 to add cheese. I said no problem and handed him my card. A bit Annoyed still I told him "that kid has [censored]ed up my order the last 3 times I've been here" I should not have sworn, I completely understand this. But I didn't yell at scream nor did I direct it right at any person in particular. Just stated it matter of factly in a slightly annoyed tone. I just expressed my feelings about this employee whose continuously made mistakes. The manager Eric then blew the situation all out of proportion. He began to wave his finger in my face like a mother disciplining her child. He raised his voice not screaming, but got louder than necessary. And told me I can knock my swearing off right now or I can leave. I said I apologize but don't wave your finger in my face. He scoffed at me and shut the window. He opened it a moment later. Handed me my card and a refund recipt and told me to leave. And sarcastically told me to have a good night. I accepted this and left but it's been bothering me all night. How does a manager at an establishment get off providing such poor customer service? I would have understood if I was screaming or cussing him out. But I used one curse word and immidiatley stopped and was still treated poorly. I simply just wanted cheese on my burgers as I initially had asked for. I have honestly never felt so disrespected at a food establishment before. Especially by a member of upper management. Overall this was a 0 star experience. I work in customer service. I've been called every name in the book and screamed at about things that were 100% out of my control and I can promise you I have never spoken to someone so disrespectfully. In customer service were paid to be courteous and wrong rights for the customer. He did nothing of the sort. I'm not looking for compensation but I think this employee needs to be followed up with in reguards to customer service. If need be you can follow up by email or phone. [protected]@outlook.com or [protected] thank you.

I went to burger king to grab a quick munch, on arsenal strewn in Watertown NY and she brought my personal info into the drive through window and proceeded to get loud and rude with me while holding my food in her hand and she started yelling at me for not wanting to share personal information. Proceeded to try and get loud with me and disrespect me in front of people as I just want I enjoy my meal. She litterally held my food in her hand as she is getting very rude so as she said "AND YOU KNOW WHAT?!" I snatched my food from her hands and drove away. Not only was my mean ruined but my whole day. No one should have to put up with that at a drive through window. Nor should anyone be giving out that kind of service.

I had lunch today at a Burger King at the corner or Alameda and Compton in Compton, CA. There were napkins on the floor that had been there for some time as they were shredded and some were wet. The counter was dirty, there were no napkins in the dispenser, and there were empty and half filled ketchup mini-containers in that area. There was ketchup spilled in the area as well. I was there for about a half hour and I saw no attempt at cleaning. The condition of the place did not promote confidence that my meal was unimpaired with vermin or other potentially harmful things.
The date was 4/29/19 at 1 p m. I have photos if you are interested in seeing them.