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Burger King
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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

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H
11:14 pm EDT

Burger King didn't get my onion rings

This has happen twice to me the first time I got 2 meals 1 for me & the other for my husband we both wanted onion rings well we got our food & my husband looked in the bag & said we're good so I pull off as we're going down the road I started eating my onion rings I ate maybe 3 & the rest were fries so my husband checked his & they were the same way. So then tonight my husband went back to get me something to eat & instead of getting my onion rings they gave my fries again 😡😡

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H
7:26 pm EDT
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Burger King food and all overall service

It took about 30 minutes for us to receive 3 ten piece nuggets and only one window worked. The food was cold and tasted old and the service was terrible. The workers were not very kind and didn't give back correct change. We also asked for ranch and received no condiments. With a line so long, and such a wait we weren't going to go through again to get this fixed. On top of this, with the honking impatient people also waiting on their cold food, it felt extremely rude to check the food before pulling off as I knew most people were in a rush. I don't believe I'll be attending this particular Burger King again due to the poor service and food. I feel as if it's almost impossible to mess up chicken nuggets but certainly, it was done. And with as long as the wait was I feel that they should've been hot. I would not even give this area 1 star.

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M
6:16 pm EDT
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Burger King the food and drinks

Went to Burger King at 640pm on Friday September 14 2018 order 13 store 4801 crescent blvd drive thru food was cold and soda was water so upset I'm here three times a week.. decided to to just go since I was in a hurry and get all the way home to cold food and soda that was no good didn't wanna return so just had to rewarm upset I love Burger King .. but come on please

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T
4:19 pm EDT
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Burger King food

Hi I've ordered a big order from your lawrance and markham's area and did not recive half my order I went back with the receipt as I was missing one kids nugget meal and 2 original chicken sandwich meals and 2 whopper with cheese meal my order came to 147.68 they took my receipt and said they where in the bag I would not waste my gas to back as I was hosting a kids birthday party

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Y
9:43 am EDT

Burger King food and beverages

Today I ordered a BK Croissant with bacon.
I asked for a larger size and I got rejected then I ask if I could get a pop instead of coffee they also denied my request.
When getting my order once seated I've noticed that I was given a Jr Croissant instead of the regular sized one that I am accustom in receiving
PLEASE ADVISE
And also no refills

Also their is no free Whopper once completing survey on back of receipt

I never felt so ripped off like this before

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T
11:09 pm EDT
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Burger King service

I've had to take my food back on several occasions.Either it's totally wrong or cold.Today a pregnant employee was rude and snatched something from me and eyeballed me. Somebody need to be a secret shopper in the drive thru because I think the girl name was Teresa .I just know she's a black pregnant girl with dreads.If she don't want to work then stay home.

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K
9:30 am EDT

Burger King quality of food, rude service

170 abbott rd
Buffalo, ny 14220
United states
_
- restaurant opens at 10am, I arrive roughly around 10:10 no one responds on speaker, i've waited patiently for about 10 minutes before proceeding to the window and manager and or workers with the headset on have windows locked and are not responding. They have a very corrupt way of management, and the employees aren't very "polite" as they should be. This location is known for rude, slow, dirty all over the reviews and if you visit you will understand for yourself. This is unacceptable and is a very bad for people to view it this way.

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B
5:24 pm EDT

Burger King employee relations

I started working at Burger King about six months ago, and in that time I endured much disrespect by managers. I came in at my scheduled time and I was supposed to get off at ten. On the schedule though the store manager scribbled out my time and put in midnight (which I can not do because my living situation). I wasn't able to stay and when I went on break the boss said don't come back. There were many times I stayed late but this on time they fire me though I worked other stores for them. I've seen the store manager yell at costomers. Macy Eason treats her employees like dirt. The store is in Longview tx 75602 Eastman Rd.they also work kids who are in highschool more hours then legally allowed.

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G
2:00 pm EDT

Burger King asked to substitute mustard for mayonnaise and ketchup

Today i ordered the 2 for $6 special and asked for two whoppers... My preference is mustard. I forgot to ask when i initially placed my order and noticed once i sat down. When I went up to the counter to correct my order, i was informed that they could not fix my burger. It seemed to be a manager, couldn't tell. He also said he could not throw away a bun, that it would be a loss of profit. After all that, they still went ahead and remade my whopper... I thought the motto was "Have it your way" but this person made it difficult for no real reason. Later learned his name is Jose.

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P
1:28 pm EDT

Burger King drive through

I went to store #2771 today with someone. Went to the drive through and requested two separate orders. I was told by the person at the drive through was that she wasn't allowed to do that. It is the only Burger King that will not accommodate this request. As a result I will no longer purchase anything from this store neither will the person I was with. This happened at approximately 12:01 pm on Wednesday September 12, 2018. Maybe the employees need to be trained better so they know how to accomplish this little feat in the future.
Sincerely, Irma DeHerrera ([protected]@gmail.com)

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M
12:29 pm EDT

Burger King service

I like Burger King but I can't get food there because it takes so long.
If there are more than 2 cars ahead of me I am late back to work.
I have 30 min. for lunch it takes 7 minutes each way to get there and back.
Two cars in front of me today, You would think I could get food in 15 but I was late again today and
THE FOOD WAS COLD.
I wish we had a decent Burger King.

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T
10:52 am EDT
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Burger King no rest breaks

My daughter works for the Burger King in Memphis Tennessee at the 1000 block of Union Avenue near Pauline would not give her a break because she works the drive thru her schedule is from 8 a. M. Until 4 p. M. and sometimes she has to work from 4 a. M. Until 4 p. M. With no breaks and she said that job is tiring her out that they would not give her a break to sit down to do nothing her name is ebony and she works the drive thru please contact or try to get this issue resolved about that Burger King is not giving employees breaks also when I was there one day in the lobby and the manager gave an employee a break because they was slow, she said I can't believe you actually given me a break I haven't had one in months. That's awfully, isn't that illegal

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P
Philly2019
US
Sep 12, 2018 1:08 pm EDT
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I'm pretty sure your daughter is lying to you. Companies are very good about adhering to break laws, if only for liability reasons.

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M
5:46 pm EDT

Burger King poor serving unhealthy cross contamination

On 09-11-18 at it about 5:35pm while at Burger King store #1182 located in New Orleans 2600 N.Robertson new Orleans, la70117 I observed the manager fixing my food without a hairnet or food service gloves then after asking her to use gloves I notice her employee place my burger buns on the steel counter top which is all emamples of cross contamination I would ask that someone review my complaint and then get back to me my name is Alexander Collins
My number is [protected]

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D
4:38 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today ( September 11, 2018) I was working A The 9/11 Ceremony event ( I'm A member uniform of NYPD) on worth Street and broadway in New York, NY. I was tired and my feet hurt from directing traffic. I came in your store to sit. Your employee told me I need to leave. I still sat in the restaurant. And she told me she's not going to tell me twice I need to go.

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C
11:12 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

September 11 I went through drive through this morning and i was writing the amount in my book and the worker kept telling me to pull forward and i told him to wait because i was writing in my book and he kept telling me again and again and said my timer is almost 5 minutes so to pull forward and I ignored him and after i was done i pulled forward and told...

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A
2:40 am EDT
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Burger King wooper

A wooper the tomatoes aren't fresh the lettuce looks nasty pre cook the first time I order and receive a meal ok this I know its the best but at least to try it really looks not tasty and it definitely looks lk they had it for hours and just serve it to get rid of it nothing look fresh the nuggets are dry aren't juicy anymore what kind of service is this?

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S
5:32 pm EDT

Burger King workers

I have went in several times into the Oscoda store and I have been denied service by one specific worker. And it's usually only with my boyfriend. And he's heard the things she has said. Examples being "oh they are back" and "thank you I didn't want to deal with them" now I usually wouldn't mind it being a once or twice thing. But it's been about a month now if not more and it just happened to just me last night going through drive through. By myself.

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P
8:15 am EDT

Burger King not accepting "happy guy gift card"

I purchased a "happy guy gift card" at Vons in Whittier Ca.in the amount of $125.00. The card has several vendors printed on the front "Burger King" being one of the vendors. Saturday 09/08/2018 I used the card at store 733 Whittier Ca. with no problem a very young cashier took 5 seconds to look at the card instructions "process as credit" not "gift". However Sunday didn't go well, a different cashier processed as "gift" he repeated its not being accepted! I told the BK employee it needs to be processed as "credit" look at the cards instructions, he went on to say "no I can't its a gift card" I will get in trouble. This was taking time he then turned to a mgr. and they also... not looking at the card said it needs to be processed a gift card you have no funds on the card. I had to drive back home to get cash to complete my breakfast order that I promised my grandson from this BK. I was extremely upset for all this necessary frustration spending $125.00 on card that I can't use at my local BK because of some ignorant Bk employees, inconveniencing customers. The card # [protected] valid thru 02/27 ccv code 090 can be verified of funds by contacting [protected].
For any additional info please feel free to contact me at [protected]
Phillip Castillo

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C
8:15 pm EDT
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Burger King service

Went to Oxford, ms location at 8:00 the dine in part was closed so went to drive thru asked why it was closed we was ignored first but then got really ugly attitude with me saying we only have 2 people working tonight she preceded to have an attitude with me when I was leaving and told me it was none of my business to why it was closed my phone number is [protected]

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M
3:18 pm EDT

Burger King employee

I just went to the burgerking on high St Pottstown pa 19464. I wanted to order 4 crispy chicken sandwiches. The order taker on front counter said they were all out. So I said please give me a minute to call my husband. I stepped aside and there was another employee walking around near me. I told my husband they were all out and I told him ill just go to Wendy's. How about that employee that was walking around over heard my conversation and said to me good go to Wendy's all rude. I didnt appreciate that at all. If you guys had the chicken I wanted I wouldn't have gone to Wendy's. The employee want wearing a name tag . I don't appreciate being talk to like that at all. Its happened around 345 pm 9/9/18

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About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    27%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
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    Australia
    +64 800 425 464
    +64 800 425 464
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    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
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    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
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    South Korea
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  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
  7. View all Burger King contacts

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