Burger King
Reviews and Complaints

Hello, I'm writing because I have tried to visit my nearest Burger King several times during the business hours listed on the website for that store (https://locations.bk.com/co/denver/9690-east-alameda-ave.html), however, the store has been closed during each attempt. It is the closing time that seems to be incorrect. An update and any assistance would be very much appreciated.

Thank you,

Paul

Wed Nov 8, 2017 this makes about the 3rd or 4th time in 2 months that I have gotten breakfast at BK 163 Madison St Worcester, MA and been unable to eat it. When I order the jr breakfast burrito I always order it with no sauce. This morning the girl questioned me and asked if I wanted packets of sauce and I told I wanted absolutely no sauce. I get to work take a bite and guess what there is sauce on my burrito. I check my 2nd burrito and the same thing. So now I'm sitting at work with nothing to eat once again. I am very upset. I checked the expediter ticket on the bag and it doesn't say anything about no sauce so this time it is the fault of the girl that took my order. I have noticed once or twice that it was on the ticket so the blame goes to the person in the kitchen. I just needed to say something this is getting ridiculous and I make have to start going to McDonalds for breakfast instead.

It is for the store in Pueblo CO 1860 Vinewood 81005 store number 1433 the drive thru overnight female worker is extremely rude and unprofessional. Everytime I go she doesnt smile she gives attitude and doesnt greet or even say your welcome when I say thank you. She looks miserable to be there. Today when I went I asked her if she put ketchup and ranch in the bag and she yelled really rude "I put them in the bag when he asked!" Then slammed the window on me and walked away. Burger king should really watch their overnight crew. This the worst experience ive ever had with this burger king. That lady shouldnt work in customer service. She is a heavy set white lady with brown hair probably in her mid 30s and shes always on drive thru for overnights.

I was in your restaurant # 16385 on 11/7/17. Your manager Lisa was using language that should never used in a public business much less by a manager. She was very rude and disrespectful to her crew. She acted like she had no clue what to do. It was the worst experience. I suggest she be removed immediately and retrained, if you want to keep it open

Ordered take out, paid, waited extra long time to get my order. Finally get food then leave. At home found out I only received part of my order. Call back to let store know this and Manager tells me that I must call back after 8 pm because they are "just slammed, " now no one answers at the store. Don't ever go to the south university Burger King in Fargo, ND.

I had gone to Burger King on 11/7/2017 at approximately 7:30 pm. This was the location on Social Street in Woonsocket, RI, 02895. I had enough time to eat one burger and a big black female came to my table and told me that I had to leave because I could only have 30 minutes to consume my meal?! I was forced to throw out the rest of my food I had purchased. Needless to say I was very dissatisfied. I left, I had to pick up a friend from class a few buildings away. My friend had asked me to get some Burger King. She wanted to go in so unwillingly I went in with her. There was one older lady, maybe about 50 years old. She was taking all the orders, cleaning different areas of the restaurant, basically it seemed that she was the only one working! The manager had blonde hair, I would say she was in her 30's. My friend had gotten a small plastic cup and put some of the soda that I had purchased and filled into the small plastic cup. The same big black female started yelling from behind the counter to my friend that she needed to dump the soda out. I purchased this soda and see no reason why I could not give her some of my soda. She was told she couldn't have any of my soda! She could only have water in the small plastic cup? This employee was just leaning on the counter chatting with a friend who was leaning on the counter without shoes on! HER name was Shante. The managers name was Marissa. This manager NEVER said anything to the employee. She was just standing there. The older lady wore glasses but I didn't catch her name. She was very pleasant. As we were eating we were being watched and timed? Shante was watching and timing us and yelling at us from behind the counter! She kept arguing with my friend because I gave my friend some of my soda I had purchased? WHAT A MISERABLE, PARTIAL MEAL FOR ME! I work at a casual, from scratch kitchen, and I have never been to any food establishment and been treated the way we were treated with the manager Marissa standing right there. If that happened in my establishment those employees would have been terminated on the spot. I was respectful and polite and was still getting an attitude from Shante while the manager, Marissa stood right there and NEVER said a word. So explain to me how an employee can argue with a customer while the customer is sitting down eating while her friends are standing at the counter one with no shoes on her feet, (disgusting), the board of Health would love to hear that. You actually pay Shante to do nothing but harass customers, while manager stands by and does nothing

I have been going to you place for a along while and the BK at Austin and 30 in schererville In. 46375 has a problem telling time. Today at 9:30 it took almost ten minutes to be waited on and then they we're out of biscuits again. This is not the first time this has happened but 9:30 ! You don't stop servings till 10:30. I asked if they would be ready soon and they said it takes twenty minutes to prepare . So I said it's only twenty minutes till ten you serve till 10:30. Now if it was ten after and not twenty till I can see that but twenty. This is not away to run a BK! So I drove five miles to the next one on highway 30 at 999 Joliet Street schererville In. Where they had plenty and are very good! Please don't stop making them. Thank you

I stopped at my local Burger King at 6:05 this morning, drove up to the drive thru, sat there about 2 minutes, no one says anything so I drive up to the window, nobody inside that I could see. Then I decide to go in, the hours are posted as opening at 6:00 am, the door is locked. I did see one car outside so I figured that someone was in there. I end up going to McDonalds because my teenage daughter had her heart set on breakfast out to eat before school but after dropping her off at school I called the location. I asked for that manager's name. She asked why, so I preceded to tell her why and she starts making excuses. "Well it's not my fault cause I didn't have any product" whatever that means. Two things, if a customer calls and ask simply for the manager's name, it is not her place to ask why unless she is the manager, and also, the door should have been unlocked if they open at 6:00 am and when I drove up to the drive thru, she should have said over the speaker whatever issue she had and apologized. She also sarcastically called me "sweetie" which I really did not like but I ended up telling her I would be calling back to speak to a manager.

Everytime I go to my neighbor Hood Burger King it is closed before closing time I love burger King but the one in my neighbor Hood is making me so mad that I have to eat McDonald's or taco Bell please do some thing to the burgerking on twin city hwy port artur Texas 77619 please do something I've been eating burgerking for years thank you Robert hand [protected]@gmail.com

I would like to take a moment to share my experience at this restaurant location (1750 N Harlem Ave. Elmwood Park, IL 60707). I was on my way home on Sunday 10/29/17 late morning returning from being out of town from work and since the restaurant is literally on my way home and thought it would be convenient to make a quick stop for breakfast/lunch. I decided to drive-up and place my order. The restaurant and the drive-thru were empty and I proceeded to place my order and it took the attendant to come to the intercom to take my order a good 5 minutes, I was tempted to drive up to the window to check if the restaurant was open, shortly I hunk the horn and the attendant came to take my order finally. I placed my 2 meal orders (1 order was regular size and the 2nd order was a Large Fries/Drink), when I reached the window to pay for my order I noticed that the attendant was about to hand me both orders regular size and before handing in my payment I mentioned to her that one of my drink size was incorrect, she got very upset and asked for her supervisor to assist in correcting the order, which they did… however, as she was preparing the correct drink she made a comment to her supervisor loud enough for me to hear that she absolutely hates and gets aggravated with customer on the drive-thru because every time the order is taken on the intercom and is not clear, that she feels that we purposely like to make her job difficult by changing the order at the window. Although I was very tempted to make a comment to her directly about her diminishing comment, I waited for my order to be completed, however, she was so upset with what I thought was a simple mistake, she refused to continue with my order and her supervisor took over agreeing with her behavior and also agreeing that she was right to feel the way she did. When the order was handed to me, I mentioned to both of them that I had heard loud and clear her feelings about my order and that there was no need to be upset as I would be contacting corporate regarding my experience. I completely understand that there may be difficult days at work sometimes and dealing with difficult customers can be challenging, but what I cannot accept is the fact that if you are going to complain about your customer, the least that she could have done would have been to make sure that either me or any other customer would have not heard her comment. I would like to think that this is not the way Burger King operates and that their personnel are trained to treat their customers better. Due to such experience, I feel that now I am forced to drive a little further from my home to the closest competitive restaurant or having to drive to a location out of my way just to avoid going through the same experience. I would also like to think that while Burger King and their representative(s) take pride in making their customers experience more satisfying that they would also take such matter serious and would really love to see such behavior corrected in order to avoid a future incident… Not only with me, but with other customers. I wish that a simple meal pick-up would not have ended this way. I appreciate in advance your cooperation in correcting this matter, and I would be more than happy to be contacted or answer any questions regarding this matter.

I haven't been to Burger King in quite awhile. I got some coupons in the mail so this morning [protected]) I decided to go to the location on Howell Ave IN Oak Creek. I was the only car in line and was still asked to pull up and wait for my order. The person who waited on me was very polite and apologetic for the wait. When I got to work and got ready to eat, I noticed the egg portion was unusually small compared to other fast food places. My bag had no salt or pepper. Also, no butter or jam for my biscuit. I was very disappointed. I also did not get a soda because the price was outrageous compared to McDonalds, which is only $1 for a large. The experience will surely not bring me back.

I have been a customer for over 10 years at the burger King on Orange Ave and sandlake. Yesterday was a day that I decided I wouldn't shop at that location anymore. The store manager is very rude and ignorant. After I place my order I pull up to the pick up window to pay and hand the gentleman 2 coupons which he was retundently refusing to accept because I didn't mention it at the speaker. The fact that he did accept them was obvious he was annoyed by me having the coupons and he insisted that he could not accept them once I get to the window. Now I know it might have made it easier for him to know about my coupons at the speaker but I have worked for fast food chains before and I knew he was lying out his teeth he choose to be in power of dening my coupons and if it wasn't because I was rushing to get to work and feed my kids before hand I wouldn't have made my purchase. This really is really upsetting because this is not the first time this man has given me a hard time . Others time where because of ketchup packet and barbecue. He didn't want to give me 2 extra barbecue because I had already two packets. The customer service at this location is not a friendly one.

We stopped yesterday at this location to visit family in Charlotte & again today on our way home tonight. Yesterday our service was good and our food was good. Unfortunately, today was not at all. We stopped and had almost the same order, but included a free whopper from completing the survey on the back of our receipt from yesterday. They did not give us the free whopper even though they took our receipt/coupon code, they gave us 2 spicy chicken nuggets instead of the regular as ordered (which we were unable to give our toddlers, so they didn't get they're meal), and all of the food was cold . We were already back on the highway & on a time crunch, so we were unable to drive all the way back for them to make it right. What can be done to make this right? Thank you so much for your help.
Jennifer Johnson

Anna Caliendo, manager of 103rd Street of Jacksonville FL branch, is threatening to harm a co-worker. She also has a friend threatening to harm same coworker, and as she has a strong history of violence and drugs, I fear forthis co-workers life. Your company makes it VERY hard to contact you, you should fix that. I have screenshots of her stating this on her Facebook, and I would really love for somebody to look into this dangerous matter!

I have been trying for at least 2 weeks to download their app, without success. After putting in my name, user name, password twice and email twice I get an error about an "unhandled exception". I have written them several times and called customer service once and told them my problem to which I was assured she would pass along the info and someone would promptly get back with me by phone or email. That was nearly a week ago and I'm still waiting

This morning I order through the drive-through. I notice I had a heavy accent Hispanic lady taking my order. When I was placing my order, I felt she always cut me off. She needs to learn to wait for the complete order to be done. Than read back my order to me with any questions. This was not the first time I had her either. I come here often. But what really bothered me, I had a young black male employee as a cashier. I can see all around him, his other employees were talking in Spanish only amongst themselves. Which I think that's VERY UNPROFESSIONAL! I asked him if that heavy accent lady was his manager, which was. Especially being a manager this shouldn't be happening.
I'm Hispanic myself and know any other language aren't to be spoken at anytime around other employees that don't speak the same language.
I hope this can be brought up to her attention.

Burger King (Highland, Calif. ) off Boulder Ave

Thank you for your time

This will be my second complaint about this location. I went through the drive thru and the lady came on the speaker and said welcome to burger king how can i take your order my husband said yes just one second while i look over the menu she then says what my husband says yes maam im looking over the menu she says oh. So my husband looks at the menu a s say ma'am what sandwiches can you mix and match she said what he repeats him self she said i cant hear you what are you saying, and my husband says ok im going to pull up to the window soon as we pull up i catch her rolling her eyes then she tinkers around on thr screen rolls her eyes again then opens rhe window and says now what did you say and all this this time from the speaker to the widow she has the worst attitude like she doesnt want to be there and everything is an inconvenience. I told my husband this is very un professional then she walks off and leaves the cook to see about us. I complained to the manager and he just stood there like a deer in head lights then said well is there something you want me to do for you. I feel like if your the manager you should already know what to do. This burger king needs to be shut down and needs new managers and new employees and some serious training. I will NEVER GO BACK to this location and id really like to talk to the district manager because this is unacceptable and a very bad look for the great burger king. The store number is 1728 in Abilene Tx on North 1st.

I'm really disappointed in your franchise right now I love burger king but what one your employees did was just disrespectful. Your employees were rude, disrespectful. And my burger had hair on it! The building was dirty. The staff was not nice at all! I wasted $20! For nothing! Everyone was mean. The food was awful! My food was nasty. My fries were burnt. My burger had hair. My buns were soggy! I'm so disappointed!

Ordered a Whopper and medium order fries the Whopper was burnt on the bottom and the fries were very small order with onion rings and tater tots mixed in. Very surprised that your company has this low quality of service. Are the people I know have complained about some of the Burger Kings not giving good service but I was really shocked I mean who burned the bottom of a bun and serves it to a customer?

We went to Burger King near our house at nine fifteen tonight. We had both just gotten off working eleven hour shifts and were exhausted and wanted something quick and easy for dinner. We go to this location fairly frequently because it's normally very good, and it's the only place close to home for us. Tonight, however, we pulled up to the drive thru and were immediately told before we ordered that they were out of whopper meat, chicken nuggets, AND fries . Now, I can understand occasional product shortages, but it seems pretty unreasonable to be out of so many basic and critical ITEMS, especially that early on a Saturday night when so many people are looking for fast food. We ended up having to drive pretty much all the way back to where we just got off work and getting dinner at the In and Out that just opened. This, however, meant that by the time we finally got home, our food was cold, which is why we wanted to go to something close to home. It was especially irritating because our normal order is two whopper meals and two orders of nuggets- exactly what you were out of. There weren't really many other options other than kid's meals, which definitely didn't interest us. I just wanted to say what a disappointment this was for a normally really decent location.