Burger King
Reviews and Complaints

First of all I do not blame the workers at the altamont avenue at all... They were overloaded with customers... Either cause of the awesome coupons that recentlhy went out... Plus it was supper time... The people in the cars had a fifteen to twenty minute wait... Not to mention there were about a dozen people at the counter waiting for service... Believe me... The workers were working their buts off... The employee #449093... Scott... Whether he was the manager or not... He did his very very best to accomate everyone... By helping the service people with the window order and by doing the order taking at the counter... I am not writing to complaint abount the horrible horrible horrible... Wait for cold food... Or the horrible amount of time it took to get service and eventually your order... I am writing to complain how you people abuse your help... You could emplyee more help especiallhy when you know there are coupons just released... I mean the service people where working up a sweat to meet the demands of their job... I am here to commend scott #449093 and the rest of the staff... And to sound off on your policy of running a business... I will never go there again... My time if worth a lot to me.. To hang around a rediculous amount of time is not acceptable... And every one waiting with me said the same thing... Mcdonalds is in walking distance from burger king... Believe me... Some of them went there... I also just read about a dozen complaints about the same problem... When will you folks clean up your act...

I visited store #13874 today @ 12:29pm. Order #72.I ordered a whopper jr. w bacon and cheese small friend and chicken fries.

When i got home to eat my meal the bread was old and hard. the onions were so very very thick it was pungent, the processed cheese was not even melted, the chicken fries were cold and old. I have been going to this store for about 5 years and this is the first time the meal was terrible and disgusting.

I am very disappointed at the quality of the food and cant believe that any store manager would allow this to be served to any paying customer.
I am requesting either a refund of my hard earning $ paid for a dissatisfying meal or coupons for my next visit.

My husband just had surgery and wanted a whopper. We drove the drive thru..I ordered a bacon cheeseburger and he a whopper. I bit into mine and there was just bread. I opened mine and the meat patty was small..I said well I suppose they are cutting portions for more profit again. My husband opened his and said look at this...picture provided. He was a Whopper. Really sad.

Hi, bought this meal from Dairy flat Burger King New Zealand on 02/11/17.
I am totally appalled at the meal and the service was just as bad.
The other burger purchased has the skinniest pieces of 'bacon' I have ever seen.
The drinks machine wasn't working so I was given a tiny can of coke?
Not impressed at all with the whole ordeal.
How do you guys charge so much for such a crappy meal.
I would like a full refund at best please.

Regards
Daniel Bartlett
[protected]

11/03/17

With all due respect, I went to the Burger King establishment on 3700 Curtiss parkway Miami, FL and your manager Yusleidy was really disrespectful. Her attitude was just disgusting and I keep coming back and she has not changed her attitude. She makes me uncomfortable actually and all I do is order food from the Burger King. This burger King is close to my job and I do not want to stop going there, because a person just doe not know how to be professional. Besides that matter as well you can see her acting disrespectful and rude towards her staff. I am a Burger King fanatic and I hope you take this serious and take action. If you can move her to another burger king, or just reprimand her on her actions. Thank you for reading.

Worst Burger King on this planet. Every time we go here they either tell us that they're out of something or it takes 20 minutes to get a couple of burgers they're extremely rude and slow. Even when there's nobody there and nobody in the drive thru it takes forever to get our food and it's always cold. I definitely think you should close this place down. We are going to inform people all over social media not to go here. It's that bad. The location is 175 West Layton Avenue Milwaukee Wisconsin 53207

My boyfriend and I dined in at the Burger King on highland @ lsu. I hear an employee ask a customer she must know for a lighter. She then proceeded to walk off her register and start smoking a cigarette. She COMES INSIDE with the lit cigarette. There's kids in the building. She was standing in the doorway blowing smoke out. This all went down at about 12:40 pm. It was the most down right disrespectful thing I've ever seen a burger King employee do.

I went through the drive through at the Gateway Drive location in Grand Forks, North Dakota on 11/2/2017 at about 5:15 PM. I was the 4th car in line and it took me at least 10 minutes to get to the window to pay. When I paid, they informed me that they were switching to some fresh hamburger and would I kindly pull around to the front door. After I had waited about 5 more minutes a gentleman came out with someone else's order who was not even there. In the mean time I see the people who were behind me all leaving with their food orders. After 10 more minutes the same person came out with my order and said they must have lost my order or gave it to the wrong person.. and he had put a order of fries in my bag to make up for it. I gave him back the fries and told him I did not want any fries, just the two double cheese burgers I ordered. My bag had no receipt with it or any napkins. Your store really really is bad .. awful..

On 11-02-2017, on or about 0945pm, I ordered two veggie burgers from the Burger King at location: 2990 Powers Boulevard, Colorado Springs, CO 80922.

The quality of food preparation was completely unacceptable. One burger had little to no mayo and no lettuce, so I assumed they veggie burger did not come with lettuce. However, the second burger apparently had a small sliver of lettuce and no mayo at all. This was my first time ordering a veggie burger, and I must say I do not plan on ever ordering a burger from this location as it does not seem like they take pride in the level of service or food quality.

On 11/1/17 I entered the Burger King on Cortez Blvd in Brooksville FL by the Beacon Theater at 9.50pm to order food after watching a movie.
A very nice employee waited politely while I looked at the menu and once I ordered that was when he informed me that I will have to take my food to go cause the lobby will be closing in 1 minute at 10pm, then proceeded to sell me on a shake (which I ended up getting! He was very good to me)
No later than that suddenly the girl at the drive thru turned to the poor boy and preceded to say..."You should have had the lobby closed and locked by now! Get it done!" The boy tried to explain he was helping me when she said..."she shouldn't have been let it! So go lock the door!"
I thought 'Really? She just did not say this while in front of me...'
So I said "I came in before 10pm thank you and this poor boy is helping me. Customers do come first."
The girl then looked to me and started to argue with me! "He should have had you out and the door locked by 10pm."
I just sighed..."Really? He is doing his job ...where is your manager? Why are you arguing with me? A customer?!"
The girl pointed to another girl and said with sarcastic defiance. "Right there!"
That was when the Manager came up poor woman had no clue what was going on and proceeded to watch me and that girl continue to scream at each other on who is right and why was she yelling at the poor boy and arguing with me? (just arguing in circles)
I finally got a good look at the manager when she walked up and I asked her. "Are you a shift manager or the Store manager?" That was when I had seen her name tag that said 'Rhonda' on it.
Rhonda said. "Shift manager."
I then proceeded to tell her what had happened and she listened to me but it was clear she had no idea what to do about the whole situation. She or the girl never even apologized to me at all for their behavior! Really? Really! Is this how you train your employee's?
The only thing that I want is an apology and proof of a write up (pdf file) with that girl retrained on customer service and team work.

I had went to one of your locations I'm Grossbeck highway in Michigan and received poor service forgot three of my items after I left the place I went to go eat my food to find out that the chicken Parm sandwich that I had ordered was not at all what I ordered it was a beef patty with marinara sauce mozzarella soggy bread very disgusting I was very upset I literally spent $30 on garbage.

On October 24th at around 3 Pm I ordered 2 cheeseburger's from the drive through at a new Burger King in Kansas city Kansas on Parallel store number 23661. I asked for extra pickles on the burgers and that was it. There was no one else in the drive through and only 2 cars in the parking lot. I paid at the first window and immediately when pulling up to the second window was told to pull around so they can make my burgers fresh (are they not always fresh?) I sat in my car waiting for 10 minutes - not exaggerating - before I finally went in. There were 4 employees standing around talking and one of them annoyed asked me what I needed, and upon telling them I was waiting for my food for some time, said oh I didn't know you were waiting, I said that he was the one to tell me to pull around! They then casually tossed me the bag and that was it. no apologies or anything. Also they did not add pickles to the burgers. For a brand new burger king in the area, they will not last long with this level of service! I would like acknowledgement that this is being corrected

On three (3) separate occasions I have visited the Burger King drive-thru window. Each time it is around 9:00 p.m. The last visit was as recently as October 30, 2017. On October 30 I was told "sorry we are out of product". The other two visits essentially had the same result. The employee declares they don't have anything or the machine is broken. This Burger King is located at 780 E Hwy 50. Groveland, FL. and advertises that they are open until midnight. How could you possibly be out of product at approximately 9:00 p.m. each time?

Desirable resolution #1: Stay open and serve customers until closing time (midnight).

Desirable resolution #2: Change closing time hours to reflect what they actually are.

Desirable resolution #3: Hire a new manager that cares about customer service.

I had a full order of six meals. I specifically asked for my whoppers to be without onions only to my surprise that each of my three whoppers had onions. I also paid extra for bacon on one yet again to my surprise there was no bacon. One burger was suppose to have no cheese yet came with cheese. Worse part was they made me pull up and wait. What was the point of being pulled out of drive thru to wait in the parking lot just to have the majority of my order wrong. I wasn't given napkins nor straws. This has been by far the worst fast food experience I have had. My poor daughter didn't even want her burger because even after I took of the onions it smelled horrid not to mention my sister couldn't eat her burger because she's Lactosentolrrant. I want this situation settled because I am incredibly upset. This was not the lunch get together I had expected. Terrible!

I had just walked in around 1:30, because the drive thru line was backed up. No big deal, it's a lunch rush I understand. I walked in and there were some people standing in line. This Burger King must have been extremely backed up because there were piles of receipts just sitting on the counter, no organization and some customers were getting ancy. The manager eventually comes up and asks who's next, one customer who had been waiting for 20 minutes says he has not gotten his order. Manager says what did you have? Customer tells him the order and manager turns around to get it ready for him. Meanwhile the customer turns to the gentleman standing next to him and says "you would think they'd have better staffing" To which the manager replies "I don't know why you're complaining it's a lunch rush deal with it" the customer says "excuse you?" Manger continues "You obviously see we have a long line, you're not the only F***** customer" I have a long line of family who have been in restraunts for MANY YEARS. If I were to ever talk to a customer like that, AND use Profanity, I would be fired no questions asked. If anyone is able to respond to this message I would gladly discuss the experience in depth.

My family and I wanted to dine at Burger King #9869 on 1100 5th St - Miami Beach - FL - 33139 last night.
We checked on their website and got the information that the restaurant was opened 24 hours a day (I have the screen shot).
Upon arrival at 9:52 PM we found the doors closed and could not have our planned dinner on Halloween, very unpleasant!
I believe my family is due for a Gift Coupon

Isaac Foux - [protected]
[protected]@hotmail.com

I go through the drive thru window and order a 5 piece french toast she ask me was it a 3piece I had to tell her 3different times it was a5 piece I don't know if she was on drugs or she just didn't care but I was charged for a5 but got a 3 it was nine dollars and she didn't give me a receipt do to say I'm upset. I really think the lady was high on drugs you need better people or you gonna lose business. I also think for my inconvenience I should get some coupons

I always forget why I don't like to patronize the burger king in Littlerock Ca. Until I drive through. Then my memories are refreshed.
They always cut corners with food such as not throwing out old food under the heat lamps because they're trying to save money.
In this instance, my onion rings were not fresh. If I had to guess, they were fried at least 35 minutes earlier.
Furthermore, they always stop the drive through at the first window and conduct all transactions there. One must assume it is to avoid the timer at the last window.

I love your whoppers and if I go the drive thru at night the whoppers are always cold! I live in washington, pa the store is on jefferson avenue 15301.
Please find out why they are always cold! At night at drive thru and when you get a cold hamburger it sucks. It's my favorite hamburger. I have gone there a couple years an get cold burger's. I want a hot one please!

Thank you

The food was good it took 30 min to get a whopper and 10pc chicken nuggets, there are about 12 people waiting for food because the cooks are too slow. Everyone here us getting aggitated. I spoke with other people and they will be doing the same as i am. The employees are taking their time and being as slow as possible. Andrew is doing great it's Chris that is slow and seem usless. This burger king store number is 05780. I am not expecting to come back to this location again anytime soon.