Burger King’s earns a 1.2-star rating from 4612 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Service, hospitality, quality
I pulled up to the drive through and was greeted my a female with an impatient female supervisor on the intercomm. I ordered a cheeseburger kids meal with onion rings and a Dr. Pepper and a Impossible Whooper Meal with a sweet tea. As I was ordering the female continued to rush me replying with a nasty attitude when I had questions about the availability of...
Read full review of Burger KingLack of service from store manager
I was at the Burger King on Thonotosassa Rd. in Plant City this morning at approximately 0525. Manager of the store was rude taking my order at the intercom to which I didn't think much, but then again at the window. She was frowning, short with me and when I asked for another creamer and sugar at the window, she had more attitude with me. As if that wasn't...
Read full review of Burger KingService and food terrible
On 3/27/21 I went to my local Burger King #23201 in Bushnell, Fl @ 1pm. The lines were backed up but I was willing to wait because I understood lunchtime rush. However, after making my order and finally getting to the window, the card reader was having issues. The drive thru attendant's name was Randy and another employee came to assist him. She was quite...
Read full review of Burger KingAbusive worker
My name is Kurt yeager. I live in California. My sister's name is Cheryl yeager. She works at a franchise in Missouri she recently reached out to me because she was didn't know how to go about fixing this problem of a co-worker. She says this coworker is abusing her and the general manager is afraid of the guy also and didn't know what to do she loves her job likes working there yet this guys leaving bruises on her. I don't know which franchise she works at but her name is in this message. She lives in Missouri Works in Missouri. Please address this so I don't have to come out there and address it myself.
Desired outcome: Fire the worker contact the police
Using coupons
3/26/2021 We just left Burger King in Moss Bluff, Louisiana, where we were told that we could only use one coupon per car per management. Needless to say, we were unable to get all the meals we needed. We were buying for 3 people, my sister, her husband and myself. We are all senior citizens trying to get a meal.
Seems the younger people lack the ability to have better PR with the customer.
Breakfast time
If the time that breakfast ends is 10:30 at 10:07 an employee should not be telling customers that they only have certain items for breakfast due to it being 10am. The restaurant should cook whatever the customer orders as long as it is not the tine that breakfast ends. This restaurant always has some type of issue with their customer service. More trading needs to be done at this location
Read full review of Burger KingPoor service and rude employees
At about 11:25am this morning March 25, 2021. I visited the Burger King on the corner of Crismon rd and Southern ave in Mesa Arizona.
A van was in lane one and I pulled into lane two. Just as I stopped the van pulled forward. A guy over the speaker said "just a second". So I waited for about a minute. A car pulled into lane one gave the order and pulled forward. I waited another minute and than honked the horn and moved the vehicle forward and back to get someones attention. The guy came back on and I asked him if it was your policy NOT to take the next customer in line? He said in a snotty voice "I told you I would back in a few minutes". (not true) I asked for a manager and a lady got on the speaker and would not address the problem, Gave my order and asked her again why I was not taken care of as next in line? Her response was you need to go someplace else as I cancelled your order and no we do not explain. She was very disturbed that I was asking for an answer.,
So I left and went to Wendy's .
Is this the Burger Kings New Cancel Policy for older white customers?
I will No longer will go to Burger King as this type of rude behavior is not to be tolerated by me or any one else.
Desired outcome: Teach your employees curtisy and how to say were sorry for any inconvince.
gift cards not working but have a balance.
I received 3 gift cards in December . The cards total $55.00. The cards have balances but will not scan. I called the number on the back of the cards [protected]). This was back on February 18. I gave the rep the numbers on the back of the cards. She stated the cards have balances and I could still use them at the BK. I explained that I try several times and had no luck. She said she could mail out new ones. I did not receive any phone calls or the cards in the mail.. I called again on 3-24. I still have not received any news or a call back. The rep said that they are still working on the problem. Please help.
Dolores Neubauer [protected].
Desired outcome: i need new that work.
Product and service
I placed an order via app. Whopper, no tomato or lettuce. Extra mayo, ketchup, onion and pickle. Cheese burger no mustard and onion and mayo no mustard. And 2 side salads with ranch. My order came 45 minutes later. I received 1 burger! Made incorrectly! And nothing else. I stopped the delivery woman (form DoorDash) and she told me the manager argued with...
Read full review of Burger KingManagers
I went to the Burger King in Beckley West Virginia. I waited 15 minutes in the drive thru just for them to make my order wrong. I went in to get the order replaced and let them know that I am now late for work, I'm a min of fast food so I know the complaint protocol. I was not treated right by management, they rushed me out the door she said here's your...
Read full review of Burger KingOrder
I made an order through DoorDash, order was missing Double Sourdough King Meal Medium was only served with 1 beef patty instead of 2, the sourdough bread was not toasted, did not receive the fries or drink with this meal. Total cost of meal $11.90 Order 3 Bacon double cheese burger meal medium, only received a half order of fries in each container and the...
Read full review of Burger KingOvercharged twice for food never ordered
We tried to order online two times, but the round circle kept spinning, so we backed out and tried to order again without any luck. so we called to let you know what happened and you assured us that we had not been charged. So we placed a new order and picked up the food. This happened on [protected]. On march 15th I went to my online banking and noticed we were charged 3 times. Two for the cancelled orders and once for the order we did receive. Please refund us the $89.76 for the food charges we never ordered or received. This is a 2nd request for refund.
Greg Kochiss
The Toy Shop, Inc.
1185 S. Cherokee St.
Denver, Co 80223
[protected]
Please see attached from bank statement.
Desired outcome: REFUND
Survey code not available
I've been trying to participate in the surveys referenced on the back of the receipts, but the survey code is never at the bottom of my receipts and that includes the ones taped to the bags. I would greatly appreciate it if this issue could be resolved so that I can participate in the surveys to be eligible for free items with my purchases.
Original chicken sandwich/jalapeño cheddar bites
On 3/21/21 around 6:57pm I purchased 2 original chicken sandwiches with fries and Jalapeño cheddar bites. My Total was 8.00. The fries did not look fresh at all. About an hour and 45 minutes later I began to experience a horrible stomach egg accompanied by nausea. My stepson began to feel the same symptoms. I would like to receive full compensation of my...
Violent assault by a burger king employee and possible collusion with him by crew members
For the span of roughly one year from todays day I have been using this location. I enter and pay my money and hope to receive value for value. Tonight's visit unfortunately was typical of a large number of my visits there (I say 'unfortunately' because I am usually 'challenged' not in terms of 'ability to pay' but terms of impishly 'getting around' my...
Read full review of Burger KingFood orders
Tonight 3/19 at about 5:45, I sent my husband for a fish sandwich and a large crispy chicken salad, he also ordered two small fries after the fact. When he got home and opened everything up there wasn't any chicken in the salad and the fish sandwich looked like someone had just thrown it together. Very disappointed! The fries were like a dollar menu order that they charged 6:46 for the two orders. Tried calling but couldn't get through, and my husband was so upset that he refused to go back, which is probably just as well because he was really upset. The Burger king that he went to is on Cedar Street in Pawtucket, Rhode Island 02860. My Name is Linda Arno and my E mail is [protected]@aol.com. Thank You
Unethical behavior
This happened on March 18, 2021. The manager of the Auburn Ca Burger King on bell Rd threatened to call the police on me today. I called her out for being a terrible human being and an even worse manager. She continued to yell and scream and threaten me and refused to give me my food or a refund. The worst Burger King experience ever. I came over to the...
Read full review of Burger King and 2 commentsFood
This morning I ordered two bacon egg and cheese biscuits and was told there was only one left and was asked if that was ok, I said how one bacon egg and cheese biscuit and one bacon egg and cheese croissant with an order of hash browns. After about 20 mins later I received a bag. When I opened the bag I didn't have the hash browns so I told the lady and she...
Spoiled Mayo packets
To whom it may concern.
On March 13, 2021 @ 3: 05 my husband picked up dinner @ your Alamogordo store. I applied the 2 mayo packets on my food we had gotten with our meals took a bit and found the mayo was spoiled. I called Burger King spoke with the manger, the manger then informed yes your right looking @ mayo packets and they are expired. I asked could he comp us 1 meal with our name for the next time we come in ? His reply was " you can bring the food back and we'll cook you another meal ". It's in the trash and it is a inconvenience to drive back. I informed him my husband and I eat once a week there and there had been issues with wrong order or lack of order and they had worked with this system. Answer was still no. When I asked for his name again, he said I told you already asked for his 1st and last name again he hung up on me. Tried calling no answer. Called your Corp # told would get back with me instead got a survey.
Desired outcome: Someone to address this issue
Poor service, wrong product
Tia branch manager at Burger King in medicine hat Alberta Canada is unprofessional, unfriendly, provides wrong information about the product she sells. The burger size in the picture is smaller than then Burger King whopper size and do not have the same toppings. According to Tia they are the same size and consist of the same toppings. This is false business practices and misleading product information.
Burger King Reviews 0
If you represent Burger King, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Burger King
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
-
Burger King Contacts
-
Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 81 81 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 7 7 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number27%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have unsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
-
Burger King emailsmedia@rbi.com100%Confidence score: 100%Supportprivacy@rbi.com100%Confidence score: 100%
-
Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
-
Burger King social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 23, 2024 - View all Burger King contacts
Most discussed Burger King complaints
orderered vegetrarina burger at manchester airport, but served with chicker burgerRecent comments about Burger King company
Food
Taco John's
154 reviews
Subway®
1 review
BURGER KING® App
7 reviews
Boston Market
206 reviews
Five Guys Burgers & Fries
18 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!