Burger King’s earns a 1.2-star rating from 4612 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Service at the drive through.
The two times I've been to the new Burger King in Dayton, Oh. at the I-75 South and Stewart St. location. Nobody comes to help you for 10-15 minutes or not at all while using the drive-through. I have limited time and go during my 30 min. lunch break and don't have time to be waiting that long, when it's not even that busy. Both times it has been that bad...
Read full review of Burger KingI did not receive all of the food I ordered.
I ordered the family bundle, make it large. Three of the hamburgers I ordered were not in the sack. I called Burger King and the girl told me that she would send me some vouchers in the mail, I never received them. I called again a week later and asked to speak to the store manager. I was then told that the store manager would call me back but she never...
Read full review of Burger KingUber delivery
Your [censored] [censored] team forgot my whopper and since I ordered they uber they can't do [censored] about it. I don't order burger king orteb since it's always cold, but to tell me I have to come get it is crap. Your minimum wage crew sucks and the should all be fired. And you should not be using uber. I hate bk. This is the last time I order food from any of your restaurants.. If you can call them that
Read full review of Burger KingDidn’t get product and refused to give me a refund
Didn't give me a refund and didn't give me my order. Police case number: 2103-0669. I placed an order using the ap and went through the drive thru and their equipment didn't work and I did not receive my order and Burger King has my money. I didn't get the food I ordered or my money back.
Read full review of Burger Kingdrive through
I was in the drive through at bk for 35 minutes. i have a 30 minute lunch. when I got to the window the cashier would not accept my coupon which is the only reason I was going to bk. it was not expired but she said she already cashed me out. i did not get a receipt in my bag or given to me with my "change". this was a very upseting visit to bk and I don't think I will be going back
Food poisoning
After a year of not going anywhere because of Covid, my husband and I decided to take a week long trip to Florida.
We stopped at a Burger King in Valdosta to pick up a quick meal as we were eager to get to our destination.
We have been sick for more than a week because of food poisoning with sickness and diarrhia from two beyond burgers. We are still not fully recovered.
The details of the transaction is below.
03/01/21
BURGER KING #[protected] VALDOSTAGA 4849 DEBIT CARD PURCHASE
POS -$18.53
Drive through
Burger King # 14800
584 Hwy 61
Villa Rica, Ga. 30180
03/10/2021, Order # 557, time 7:13 pm.
I bought 2 for $5.00, Whoppers I asked that they be cut in half.
I proceeded to the window to pick up my food and I was told by a man
to pull up and he would bring it out to me. I waited, and waited about 12 minutes and about 9 cars behind me had already received there orders and left.
So I was over this waiting game so I pulled up to the window and told the girl that I had already paid for my food and I waited a very long time but no one came out to bring it to me. I told her I wanted a refund.
The very man that told me to pull up and wait told me that I would have to come inside for a refund, I said I did not have to come inside for you to take my money. I was so angry and hungry. I told them to keep my $5.35 that I was contacting corporate. I am disable and it is not easy for me .
I just wanted to let you know that you have incompetent people there who can't cut 2 hamburgers into and give them to someone.
Desired outcome: refund / gift card
Sourdough burgers
Went to 14W Derenne Ave Savannah Ga. ordered 2 double sour dough burgers and 2 large onion rings. They weren't doubles and were awful. The bread was right out the bag. It wasn't toasted at all. We can't afford to go out often and we were totally disappointed. The meat was good we love the flame broiled taste. The next time we can go out- McDonalds here we come!
Desired outcome: Improve quality!!
Asked for whopper jr no cheese
On March 9, 2021 my husband d went to the drive thru at the BK in Matawan/Aberdeen, Route 35. The order was whopper Jr without cheese. I have food sensitivities and usually BK is the only fast food I tolerate, so I trusted them. But the product received was old, cold and with a piece of cheese in it. Old tomato, old pickles, no lettuce. Burger was saggy...
Employee
I visited the BK on 110 Lorain Road in Cleveland Ohio. The employee who is an African American female was not pleasant at all to me, I spend to much money at that place feeding my children as well as the people at my group home on a monthly basis. If it wasn't for people buying food there she would not have a job. I don't know what's the problem of young...
Read full review of Burger King and 1 commentRotten service
The Burger King at 108 North Larkin Avenue, Joliet, Illinois 60435 has the worst Sunday managers ever... I went thru the drive thru at 11 am to order 2 whoppers and a fry, I got chicken nuggets instead. But I was already on the highway when I realized it. I called 7 times before the actually answered without hanging up. And was very rude. They said they...
Read full review of Burger KingBig Fish Sandwich
On March 5th, 2021, I went to Burger King on 3625 S Dort Hwy in Flint MI. I was really looking forward to a Big Fish Sandwich. I ordered 2 Big Fish Sandwiches with a Sesame Seed bun and 2 small order of fries. When I got home, I seen that they gave me a Whopper Bun, no problem until I looked at the fish. It was about 1/8 th inch thick with one of the corners cut off, and it looked like a postal stamp setting in the middle of the Whopper Bun.
My survey code is [protected]-011720
Needles to say, I was disappointed because I've always loved your Big Fish Sandwich, and couldn't believe the lack of quality.
Desired outcome: Resolution, I don't want a free sandwich, I just want you to bring back the old fish sandwich
Unable to order for over 6 hours
Am going to try again. I ordered a bacon cheeseburger at 4:00 said their menu board was down went back five hours later still couldnt order why didnt they just turn off the lights instead of making me wait to tell me I couldnt order? I eat there every day and am not used to this type of service. I can always go to hardees. Please use some common sense. A bacon cheesburger is only 1.00 how hard is that to figure out
Incomplete order
Date of incident 3/2/2021
I placed an order for delivery & when my order came part was missing. I had ordered Onion Rings which I paid for but did not receive. I am retired & on a fixed income. Every penny counts with me. Seldom do I splurge but when I do, I expect good service. Which you don't find much anymore. Looking forward to this being taken care of.
Desired outcome: refund
I was robbed of my money for food I never received
I took my mother out to your Burger King at 5293 at 2500 S. IH 35 in Round Rock Texas on March 1st 2021 at 1:57 pm and I have never had poorer service in my life I had to drive throw your drive throw 3 times and was asked to then pull my vehicle to the front and you would again try and get my order correct and you would bring it out to me and 45 minute...
Read full review of Burger KingEmployee safety and health concerns
To whom it may concern,
I'm a frequent long time burger king customer at multiple locations. As i've been watching and listening to some of your great employees trying to work hard, for example "scrubbing floors w/masks on 'and trying to breathe in the process. I understand the current 19 health concerns"?, but, work could be done by applying 'some common sense and logic' w/out wearing masks so they can inhale and exhale correctly and not jeopardize there own health in the process by wearing masks while performing certain tasks. I respectfully challenge you to investigate some of the health risks caused by obstructive breathing from prolonged use of masks! If 'the cov19 precautions (masks) create health risks for health employees, well'whats accomplished!? Thank you" concerned patron.
Product/service
The Burger King in Eloy off the freeway 10 is absolutely terrible!!! There food taste like crap, asked for cheese on my fish sandwich and whopper and They charged me for only the one sandwich. Did not get cheese for either one. I said no pickles on my fish sandwich but there was pickles. I will never go back to that Burger King ever! It is number 5371...
Pricing and clarity
Tried to buy a sandwich only if the new sourdough king - shown on sign as a single being part of a mix and match 2 for $5- Opted for the double, which had no price listed. Then told that it would be over $9- for that sandwich??! Went inside and was met with a flat ‘ya whatever that's what the price is I don't price them'. From the manager. This is why...
Read full review of Burger KingHelp
No survey code on the receipt :-(
Read full review of Burger KingFood.
I ordered four sandwiches and on both of my chicken sandwiches, My bread was completely burnt! Black, chaired and hard, could not bite through it. There is no way the server could miss this. Nor can say this is to any standard! Would they eat a black slice of bread from any location, fast food or restaurant! Someone should train the staff on quality of food being sold.
Burger King Reviews 0
If you represent Burger King, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Burger King
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
-
Burger King Contacts
-
Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 81 81 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 7 7 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number27%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have unsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
-
Burger King emailsmedia@rbi.com100%Confidence score: 100%Supportprivacy@rbi.com100%Confidence score: 100%
-
Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
-
Burger King social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 23, 2024 - View all Burger King contacts
Most discussed Burger King complaints
orderered vegetrarina burger at manchester airport, but served with chicker burgerRecent comments about Burger King company
Food
Taco John's
154 reviews
Subway®
1 review
BURGER KING® App
7 reviews
Boston Market
206 reviews
Five Guys Burgers & Fries
18 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
i was at burger king #21654 at 4010 atlanta hwy Montomery, ala.36109on monday march 15 at 01:56 pm in drive threw. from the time i paid till the time i received my food was 10 mins .wile myself and another customer where waiting they gave another person there whole order and was processing the one behind them before they brought my food out i didn't order nothing but a whopper meal nothing special. the receipt they gave me didn't print the total amount (thank goodness it was cash) i am 62 and have ate at burger king most of my life but if this is the service to be expected i will spend my money elsewhere.The survey you offer can not be completed due to the receipt not printing anything on the right side .Very disappointed in burger king for allowing this type of service.