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Burger King
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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

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C
10:10 am EDT

Burger King whopper

Bought 2 whoppers. Tastes like nothing. Lettuce have a brownish colour and tomoto very over ripe..even the onion is old and soggy. Had to take of everything. Left us with only the bun and patty...which tasted like nothing. Me and my husband were very disapointed. We dont have n Burger king in Malmesbury so we drove all the way to Paarl for we like burger king food. Anyway. This was the first bad food we ever got from burger king. There is not much going on at this burger king... maybe thats why you get old ingredients on your burgers. Everyting else was fine. The fries and cheesy bites were 100%.

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S
10:07 am EDT
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Burger King breakfast

So, Today I walked in to Burger King, ready to order a sausage egg and cheese french toast breakfast sandwich. So I ordered a sausage egg and cheese french toast sandwich and 5 minutes later, one of the workers calls me back up and says we ran out of bread, to make the sandwich. I'm not mad about the fact that you didn't have french toast for the sandwich, I'm mad because you keep advertising the sandwich on the menu, and don't bother to take it off the menu or just put a little note on the menu board, that tells me that you are out of french toast.
It's mistakes like this that piss me off and cause me to not come to Burger King for breakfast.

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N
11:37 pm EDT
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hi so about 11pm today I went to this location to order 2 impossible whopper burger combos. I was starting my order and was told to give the employee a moment after about 5 mins she told me to go ahead with my order. I asked her if I she could cook the impossible whopper some other way so that it had the least chance of getting cross contamination with...

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B
9:53 pm EDT
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I don't watch Fox News at home. They have it on ALL DAY at the Burger King and it's loud. Music is playing at the SAME TIME! I don't typically care, but it's LOUD and today I watched a young family with kids sitting near the TV while the Fox anchors argued loudly about the mass shooting in Dayton. Can we have a break from the politics? Aren't there other...

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M
9:15 pm EDT
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On 7/29/19 8:00am I was short changed $14.79 at Burger King drive thru window 1618 Morse Rd Columbus Ohio when the BK employee attending the window told me that I would have to waite for my change while she would have to verify the $20 dollar bill I gave her as not being counterfit. There was a lineup at the window so when they gave me my food I didn't...

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A
4:41 pm EDT

Burger King everything

I ordered through my mobile app and drove up to the drive thru and told me to park near the doors to bring my food out and meanwhile no customers were there beside us. It took them at least 20 mins to bring our food out and all of our food was cold and they did not give us our Hershey pie or two of our drinks or our chicken nuggets also my kids burgers only had cheese no ketchup or pickles and when my husband went in to tell them they had my husband put the ketchup and pickles on himself and the man gave him an attitude and my husbands whopper did not have any ketchup on it either and all the food was super cold my husband had to go in about 3 times and for the drinks we were supposed to have 2 medium and 2 small they gave us 1 medium 1 small so he went to tell them and gave hims another 2 smalls instead of 1 medium 1 small. The guy was unpleasant and rude.

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B
4:13 pm EDT

Burger King shorted on order and on money back

Afternoon! I just went through my local Burger King (Collinsville, IL) and placed an order. They ended up shorting me 2 mozzarella sticks and $4 in change and what we thought was 2 10pc nuggets as well. I go in and they ask if I was shorted the mozzarella sticks, I say yes and some change. The manager on duty says I have to wait for her to pull and count the drawer. Absolutely fine. She comes back after I've been waiting for 20 mins with what was over in the drawer, still not right but I said it's close enough. I then asked about my 2 10pc nuggets. They took my receipt when I came in and didn't give it back. Said that I was rang up for 1 order not 3 and I'd have to pay for the other 2 orders. Now having me wait for over 20 mins to have them count the drawer for shorting me money they tell me I can't have 2 10pc order of nuggets. Honestly that amount of time, they should have replaced our whole order (which was only $12 and some change) but instead denied us the nuggets we tried to order in the first place and sent us home with extremely cold food. The manager on duty was completely rude and should be replaced by another as she doesnt know how to deal with situations like this. We go to you establishment ALOT, just 3 times this week already but after this. We won't be returning.

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M
2:18 pm EDT

Burger King food and service

Cashier scraped off veggy and threw my burger in the bag I had to tell her to remake it and I sat down and watched them remake my burger they were cooking the burger patties in the deep fryer! This is the burger king at the Ta truck stop in Hillsboro texas this is not only unexceptable but nowhere near normal standards for burger king i understand it is owned by ta but its still suppose to be burger king standards this place needs to be checked out immediately!

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N
1:17 pm EDT

Burger King a couple items

1st I want to say I know they are trying to cheat their system by always asking you to wait while they get your drinks before you proceed to the next window. They do this every time even if no cars in front of me. A few times now they have also messed up the order on 2 different occasions they gave me extra Mayo on my chicken sandwich when I asked for NO mayo. One of those times I didn't check it till I was already back at work so I suffered through it. The 2nd time I had to pull ahead & wait for them to cook another Chicken as that was their last one. So today I think I will keep it simple & order nuggets. But again my bad didn't check it till I got home, but I did not have the nuggets but instead got chicken fries.. if they paid as much attention to the orders as they did in trying to cheat their timers on orders maybe they'd do a better job at pleasing their customers...

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Y
12:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King service, cleanliness, product delivery, client service

Went with family (4 people). The place was extremely dirty. One member of our family didn't even order because of the disgusting surroundings. Waited 8 minutes for 2 burgers. Had to remind them twice that we also ordered fries and chicken nuggets. Waited another 4 minutes for a milkshake and then 12 minutes after we placed the order, they told us the milkshake machine was not even turned on. The employee acted like it was not a big deal-no apology for keeping us waiting for 12 minutes. The restroom and the entire restaurant was gross. There was trash all over the floor and the floor was so sticky. Clearly wasn't washed anytime recently. There were also trash and wrappers on several empty tables. Worst fAst food experience in my 54 years ever!

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Update by Yhyhktkt
Aug 10, 2019 12:42 pm EDT

See anove

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H
11:55 am EDT

Burger King food quality/customer service

I recently went to the Fairhaven Burger King location on 8/9/19 at approximately 7pm. My husband ordered a large combo meal fish sandwich plain with a coke and fries. I ordered a medium whopper jr with cheese meal diet coke and onion rings. We also ordered a 4pc nugget, ranch sauce. The cost was $17.53. We get to the window and there are 2 girls laughing and joking around. We get the wrong change back and then we are handed two drinks. The girl at the window did not know which one was coke or diet because "she did not make it". Then we get handed a bag and she walks away - I look briefly in the bag and see 2 sandwiches and 2 fries. We have to knock on the window to get her attention and I say we are missing onion ring, nuggets and ranch saunce and how about ketchup/salt/pepper. She comes back and gives us a bag with nuggets/fries/sauce/onion rings. I said well her screw up to give us another fry. Now we have 3 fries vs 1 but whatever we go home. We get home and open our food and we have 2 whopper jrs no cheese old and disgusting and no fish. We live about 10 minutes from location so I was not going to go back and when I called to speak with a manager, I was told he "stepped out". I left a message and no call back. Come on, now. Fast food is not cheap and the experience was weak at best. Step it up Fairhaven!

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M
10:43 am EDT
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I ordered only three French toast sticks. Had to wait over 8 minutes. The problem I see them pulling out my French sticks and put them off the side. She is taking her time having to get some new oil for the dryer and once done screw the cap on put it away. She then takes my three toast sticks that were sitting on the side of the fryer in a bag and now...

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Y
8:58 am EDT

Burger King digital signage

The Burger King I went to this morning for breakfast was advertising mix and match sourdough bread ham egg n cheese and the don't have that because it was discontinued. They also said that the "New, " French toast breakfast sandwiches were discontinued but the digital advertisement said new. I don't frequent Burger King very often but I think that the advertising should be exact to what is being offered. I am kind of disappointed and not that I will stop from coming but this experience sucked and kind of makes me think of getting breakfast at BK even less because the last few times, what is being advertised they don't have anymore

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S
11:31 pm EDT
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We went to the BK at 2525 Airport Frwy in Irving, TX twice to get some tacos. Our first visit was Friday night on 8/2/19 around 10pm while driving up to the drive-thru an employee wearing the drive-thru headset walked outside and met a couple of guys walking up from the parking lot. They shook hands and then the employee walked back in the store. Seemed...

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G
9:31 pm EDT

Burger King false claim about advertised $4.99 special

Burger King at 11 Crowfoot Terrace NW, Calgary, AB T3G 4J8

I was scammed at this place yesterday. I am a 75 year old senior at this restaurant with my grandchildren. We tried to order the $4.99 special that Burger King is advertising and the person in charge said it ended yesterday and so we paid full price. I see today the the $4.99 deal is still being advertised.

If you care about honesty in business, take you need to deal with this outlet. I am particularly upset because I think the management viewed this an opportunity to take advantage of a senior.

I am requesting vouchers for 3 Whooper deals as a result. Thank you for your help.

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L
6:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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We arrived at Burger King around 555 and ordered our food. We didnt receive our food until 628. There was only 2 cars I'm front of us at the time. They never stated what the delay was nor apologized for being late. The drinks we ordered were not prepared correctly. One drink was lite ice and one was no ice. Instead the one with lite ice was full of ice and...

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A
5:45 pm EDT
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My sister and I arrived at 9:24 pm Wednesday night to order 4 tacos total. As we were walking up to the door, an employee was just about to lock us out, even though the lobby is open until 10 pm. When we walked in, he and the manager were laughing about it and then proceeded to lock the doors, refusing entry to 2 other potential customers that tried to...

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T
3:02 pm EDT
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Hello, today I am writing you as a Postmate driver. As a postmate, Burger King should have the order ready by the time I get there. The app even notifies me telling me that "order is ready". When I got here they had not even started preparing the order. Not only this but they had everyone in line waiting for 10+ minutes just to order. TERRIBLE SERVICE. I am...

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C
2:26 pm EDT

Burger King incomplete order

I have never complained before but I went to the burger king on 6319 US 19 in New Port Richey and placed an order which when getting home was missing 2 original chicken sandwiches needless to say very upset and swore would never go to that burger king again. So a week later placed order #84 now at 3444 US 19 in holiday and was missing the double cheeseburger in that order. I own several businesses and it does not seem that hard to get a fast food order correct. Have never had a McDonald's or Wendy's order messed up. Your tacos are very good but the service is horrible.

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S
2:25 pm EDT

Burger King drive thru

On Wednesday August 7th my husband and brother in law arrived at the restuarant at 10:05pm. They were told the inside was closed and to use the drive thru. Unfortunately they explained to the staff that the delivery truck they were driving would not fit. While it is understandable that they were closed inside and could not serve, it's what the manager recommended that is cause for concern. Mr. Daveson told them walk through the drive thru. Now having worked in the industry I know this is un called for and very unsafe. Please contact me so any further discuss this incident at [protected].
Thank you
Shaz

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About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
    Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 81 81 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number
    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    27%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
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    Australia
    +64 800 425 464
    +64 800 425 464
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    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
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    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
    Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number
    South Korea
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  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all Burger King contacts

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