Menu
For Business Write a review File a complaint
Burger King Customer Service Phone, Email, Contacts

Burger King
Reviews and Complaints

www.bk.com

Learn how the rating is calculated

1.2 22 Reviews 4590 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Burger King Complaints 4590

ComplaintsBoard
C
5:50 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wednesday August 14th 2019, my son and I visited the Burger King for lunch at 11:07 am. issues: 1. gentleman at counter slow and uninformed as how to take an order (unfamiliar with monitor and buttons) 2. A total of only 4 employees working, one on drive thru, one on counter, and two cooking. Would not normally be an issue, but it was coming on to the lunch...

Read full review of Burger King
ComplaintsBoard
B
11:19 am EDT

Burger King food

Poor service, staff of Burger King are not responded dproperly. I waited for food for 30 minutes after the order. They said order will be delivered within 15 minutes and food not delivered on time. I approached counter staff but he not responded .Food order no not displayed in display system. Burger King ajmer location panchasheel nagar. Date 15.08.2019 time 7.19 pm order no 148

Read full review of Burger King
Hide full review
ComplaintsBoard
B
12:40 am EDT

Burger King the burgers were not “flame broiled”.

We were hunting for the McDonalds in Venice when we came upon a Burger King.
The clerk said we HAD TO order through the automated screen. I made a mistake and ordered a XXL burger when I wanted a meal. I told them I wanted fries and a drink. They then charged me for separate items and NOT the "meal". When I asked to have them change it to a meal, they said that they couldn't. Then I asked them to void the burger and give me a MEAL. They said they couldn't. I had to over pay for the items.
I'm attaching pictures of the place. It was a pig sty.

Read full review of Burger King
View 0 more photos
Update by brumatsu
Aug 15, 2019 12:45 am EDT

You need to pull their franchise.

Hide full review
ComplaintsBoard
K
5:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My son is an employee of this particular Burger King and they will not schedule him to work. The manager never has the schedule done in advance and he never knows until the day before if he is on the schedule or not. They have a now Hiring Sign out but how can you hire people when you don't schedule those you already have. This is very frustrating for a...

Read full review of Burger King
ComplaintsBoard
C
11:55 am EDT

Burger King rodeo king burger meal

On August 13th around 9:30pm to 10pm stoped to get a rodeo king burger meal large and mozzarella cheese sticks. Was not offered a recipe get home fries taste like they were from lunch stale sticks were not cooked all that good burger was half warm really slow service hands food out the drive threw window and dose not ask if I needed anything else also burger had a smell to it. Called corporate and they didn't even care all that much about my complaint place is going down the drain stay away from one in laramie Wyoming

Read full review of Burger King
Hide full review
ComplaintsBoard
L
11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King Slowest, inefficient vendor on the Turnpike

I only mention this in hopes that the service can improve in the future. We travel from New York to Pittsburgh several times a year, and the Lawn plaza is situated in the area we have to take a break. Typically we are traveling on busy weekends, but today is Wednesday & I stopped for lunch at 11 am. I high hopes that I would get a quick & hot lunch. That wasn't the case. The Burger King in this location is consistently the slowest, inefficient vendor on the Turnpike. The staff is pleasant, but needs much more training on how to get the food out in a timely fashion. I'm in the food service industry, so I rarely complain, but this site needs help. When the food finally arrives it is often lukewarm to cold, today was no different. Thanks for listening.

Read full review of Burger King
Hide full review
ComplaintsBoard
N
9:04 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Every manager has been different. And they all always forget something or give me the wrong order. Wether it's a damn sauce or my drink tasting stale they are the worst burger King! I'm so livid I miss my lunch at work so I can't go back they all need better training or shut down this horrible restaurant for good. I'm sick of it being the only close to me...

Read full review of Burger King
ComplaintsBoard
B
8:00 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I first drove up to the drive through and had to repeat my order multiple times. During this period of ordering, the women on the speaker kept talking to other people as I was trying to give my order then repeating it when she kept asking over and over again what I want. I get to the window and they immediately ask me to pull forward after taking my order...

View 0 more photos
Read full review of Burger King
ComplaintsBoard
J
5:00 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Drive thru, terrible service. Waited in the parking lot for them to bring my order to me. I realize we probably waited because of the fish sandwich. I was almost at the point of going in to get the food, but defeats the purpose of using the drive thru. I took the food home to find 3 onion rings in a value onion ring. Even worse a screw!!! With breading on...

View 0 more photos
Read full review of Burger King
ComplaintsBoard
J
3:54 pm EDT

Burger King didn't accept coupon

My husband and I went to Burger King in Shelton, WA and we had an ad we got in the mail that said a triple whopper was $3.00 and it didn't say only at certain locations. We didn't know it was for ordering online through the app as that is what the staff person said. But then we said OK we will order online and the staff member said they don't participate with that. We are so disappointed and will not go to Burger King again if we get that kind of service.
Not happy,
Ed & Joanne Faberzak

Read full review of Burger King
Hide full review
ComplaintsBoard
J
9:20 pm EDT

Burger King french fries and tacos!!!

I went to Burger King today on my lunch much break and only had a couple dollars so I decided to try your tacos. Omg! Awful! I couldn't even eat them. Tasted like the taco shell had been a week old so hard on outer portion I couldn't bite it and the filling was soggy and gross like they had been sitting under heat lamp for hours! Definitely not as advertised, no taste at all and inedible I also got an order of fries, see attached photo, seriously not worth my 2.39 for a couple fries. See photo! I did use the drive thru so was unaware until I got back to work!And they tasted old and cold. The only thing I managed to enjoy was my coke! I did not get a receipt at drive thru! I was there around 3:10pm on 8/12/19. The girl at the window was very nice and polite but your food was terrible! Very very disgusted.
Jayne Wright CpHT

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
V
7:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lately, the few times I have gone to a fast food place, like McDonald's, Wendy's, Culvers etc, I have noticed that they have treated me overly nice with a smile and very courteous when asking me what I needed and how could they help me. I remember thinking that fast food managers were stepping it up and were really training their staff to make sure the...

Read full review of Burger King
ComplaintsBoard
W
6:00 pm EDT

Burger King impossible burger

This is negative advertising for beef. I will not be dining at Burger King as long as the 0% Beef is part of your advertising. Beef made Burger King, King. Go ahead and throw beef growers under the bus. I will eat where they advertise 100% BEEF. Your competition along with most places that serve hamburgers make them with 100% Beef. I have always loved Burger King especially the all beef Whopper. I will miss you munching on a Big Mac or a Hardee's Burger. You are making a big mistake.

Read full review of Burger King and 1 comment
Hide full review
1 comment
Add a comment
T
T
TellMeAboutIt82
US
Aug 12, 2019 6:49 pm EDT

Wow. You know they still have beef burgers, right? The impossible burger is in addition to regular burgers, it's not replacing them.

ComplaintsBoard
J
4:53 pm EDT

Burger King inappropriate maintenance time

Drove through at lunch 12:05 P.M. on Monday August 12th 2019. Many patrons in line. Of course we all have windows down to order and pickup our food. At the same time the septic system was being pumped. The system is located directly along the drive through area. Covers wide open and that special smell wofting through the air as customers are preparing to eat some food. Disgusting. Management should find a more appropriate time for this sort of maintence.
Thank You for your time.
Respectfully Yours,
Julie Avila

Read full review of Burger King
Hide full review
ComplaintsBoard
C
1:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King very bad manners

Stood at the counter for over 5 minutes waiting to place my order, the cashier lady walked by several times and did not ever ask if i was waited on or if she could take my order, but as soon as someone she know was standing behind me she tried to take his order, and he was behind me what a racist employees y'all have, yes i was the only white guy in line at that time, and i will talk to someone about this matter that way it will hopefully not happen again to anyone

Read full review of Burger King
Hide full review
ComplaintsBoard
T
10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King the service and the food

Hinckley Minnesota Burger King I recently stopped there at 5:30 in the afternoon there were six customers total the two in front of us had to wait like 15 minutes before they walked out the door my brother and I waited another seven minutes I ordered two Whoppers one Whopper was with bacon and cheese the other Whopper was just without pickle what we got 20 minutes later was one Whopper that was done right the other Whopper was served with no meat on it then when I brought it up there and complain they said they would have another one wait another 15 minutes never did get my Whopper they never put it down and I never even bothered with me again after that so I complain to the manager the manager seemed a little interested in what was going on and just said while give you a refund and let it go at that not for a few people that were in that store you would think you would get faster better service instead of standing around waiting for 15 minutes to get waited on and then end up with crappy service garbage food and they got to do something about their quality to because my brother and it up getting diarrhea the next morning and was sick all day long

Read full review of Burger King
Hide full review
ComplaintsBoard
U
1:45 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I enter the store and I notice that the woman is cleaning up, she is mopping and well i went as far to the side as possible to avoid dirtying the rest of the place, so she already mopped the front of the counter on the customer's side so she goes over to take my order, she keeps sighing, she then takes my order so rudely, she charged my food and then told...

Read full review of Burger King
ComplaintsBoard
C
7:34 pm EDT

Burger King service customer relations cleanliness

Horrible service at the coventry ri location. Cashjer I think her name was Kelsy was more interested in talking to her friend than taking our order. We stood at the register for 5 minutes before she eventually decided to come back from her conversation. She was not polite or curteous in any manner, asked what we wanted and told us the total then made her way back to her friend. I then asked for some mustard but they didnt have any packets and wouldnt even give me any in a cup. The entire dining room was filthy every table and the floor had food and trash. Entire staff was rude to each other including the manager. This restaurant used to have such friendly employees and management so im not sure where it took a turn but it is completely unacceptable.

Read full review of Burger King
Hide full review
ComplaintsBoard
B
2:26 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For the third time yesterday, this Burger King messed up my order in drive through. What makes it worse is they keep their phone off the hook so you can't call and complain. Try it [protected]. I ordered a Whopper with cheese meal cut in half and a taco. I got the taco, but received a sandwich with two beef patties, mayo, pickles, and onions. There were...

Read full review of Burger King
ComplaintsBoard
I
1:56 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a double Whopper this morning at the drive thru! I drove up to the pickup window to pay & get my food! When I was done paying, the young lady at the drive thru window asked me to back my car up a little, away from the window! I asked her why she wanted me to back up completely away from the window! I thought she was asking me to park at first...

View 0 more photos
Read full review of Burger King

Burger King Reviews 0

Looks like Burger King has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Burger King, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
53 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
    Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 81 81 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number
    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
    Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 7 7 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number
    27%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
    Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number
    Australia
    +64 800 425 464
    +64 800 425 464
    Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number
    New Zealand
    +43 122 602 260
    +43 122 602 260
    Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have unsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number
    Austria
    +90 850 222 5464
    +90 850 222 5464
    Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number
    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
    Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number
    South Korea
    More phone numbers
  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all Burger King contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.