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Burger King
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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

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S
12:40 pm EDT
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Burger King new taco product

I bought 3 of these tacos last night, which were barely edible! Besides being so greasy, which I somewhat expected, there was nothing in the taco shell except a little meat, little lettuce, and a little bit of picante-type sauce thrown on the middle of it. No cheese, no tomotoe, at all!

I realize it was only $1, as a promotion, but there was so little of anything on it, that the shells very well touched each other, pretty much along the length of the taco.

How would this example of your new product entice anyone to buy more?

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Update by Sharon P Martin
Jul 18, 2019 5:48 pm EDT

Ugh..."waiting" should be "wasting, such as I'm not wasting any more of my time!

Update by Sharon P Martin
Jul 18, 2019 5:45 pm EDT

Still no luck, or messages, in trying to post just one photo. No more waiting my time.

Update by Sharon P Martin
Jul 18, 2019 5:43 pm EDT

Photos (4) did not come thru. No error, or other, message!

Trying to just post one photo...

Update by Sharon P Martin
Jul 18, 2019 5:40 pm EDT

I thought the Roeland Park Burger King restaurant's version of their new tacos was probably a fluke?...but not really!

I decided to try their restaurant close to my home...on Rainbow Blvd, at about 40th, Kansas City, KS. I was again very disappointed!

The slight improvements consisted of a smidgen of cheese and perhaps slightly more meat? I took photos this time and will try to upload. I just can't see how the restaurant staff would really expect anyone to buy the
this new "taco" product ever again? I won't!

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S
10:36 am EDT
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This is not the first time we have been treated badly by this specific person (calling himself the manager). We went on the drive through Sunday 07/14 around 10 PM - First of all we stayed 10 minutes with no one even saying to hold on, finally we were saying :"hello, hello" and my husband honked the horn because it sounded dead- Someone came very loudly...

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J
1:44 am EDT
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Whereas, upon placing a digital order via Burger King's, iPod app, I was perplexed and astonished at the lack of customer service, digital interface between stores and corporate input. Henceforth, it is unwaivering that both the stores and corporate entity are substandard and an abomination. Whereas, I ordered three items to be prepaid and picked up via a...

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S
10:50 pm EDT

Burger King taco/service

Went to this burger king tonight and the teens that were working were so unprofessional (one ran out the back door like they were playing/chasing him. From the order taker and money taker to the person who handed out our order hardly could acknowledge us. If this were all I get teen attitude BUT ordered your new taco and it had no more than a spoonful of meat, 3little pieces of wilted lettuce and no cheese at all. It was awful! Never going back at night with teens who couldn't care less!

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J
9:57 pm EDT
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Burger King tacos, whoppers, and mozzarella sticks

We just ate at the Birger King I. Lincolnway in Cheyenne, Wyoming. After waiting 20+ minutes for our meal for 4, the food was horrific. My mozzarella sticks were obviously VERY old, cold, and possibly rotten. Our whoppers were cold. Very cold, and the tacos...all I can say is they were inedible. I've attached photos, but I wanted to share with you how bad this place has deteriorated over last year. I also want to add that your staff were bickering and arguing. This is the second time we've had a poor experience lately. I'm sad because we can only afford to eat out every few months, and it's a huge disappointment to get cold and disgusting food.

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J
7:21 pm EDT
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My wife and children went to this BK to have dinner. My son's crispy chicken sandwich and my daughters chicken fries were overcooked, badly. My wife brought me home a Whopper meal with cheese and a 10 piece nugget. The whopper had no cheese and the chicken nuggets were uncooked in the middle, you can tell they were not shaken while cooking. I found one...

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B
10:33 am EDT

Burger King food and service

me and my family I a burger king family up to last night we went the food was horeandous and when we complained no one in management would even acknowledge our issue until something is resolved me and my family will not be spending our hard earned money if you as a company wont, stand behind your product you tell me what you can do to make it right we had a huge order it was like, 48, dollars worth

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Update by Brad Crummie
Jul 17, 2019 10:36 am EDT

please try to make this right or we will no longer be customers of burger king

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T
8:56 am EDT
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Just purchased this sandwich from the Burger King in Cramerton right in front of food lion. I took a bite of the sandwich and it has mold in it. Called to the store to inform them and was told they make the sandwiches everyday as if it can't be true. Going to take it back up there but something must be done. I have photos and a receipt. I need to have this problem resolved. Someone or myself could end up very sick.

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P
2:31 pm EDT
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Burger King tea (unsweetened) & taco

Your tea is totally tasteless and your NEW Taco is poorly done. The shell is nasty, the taco is too spicey (should be more bland with option to spice with flavor packet). The burger in the $4 Meal Deal was disappointing as well. I will go to Rally's from now on for the 4 for $3 Meal Dea. Tired of being disappointed every time I go to Burger King.

Margaret Moran BSN RN
23300 Kelly Rd. #2
Eastpointe, MI 48021

margaret.[protected]@faurecia.com

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G
1:46 pm EDT

Burger King tacos

Purchased taco just to try it and it was not good. It was not fresh like it is in the advertising. The taco I was sold was pressed together and had dry hard edge. The taco meat was not ground beef but taste and looked liked pressed meat from a tube.

Big disappointment.

Let Taco Bell sell tacos. Burger King should stick to burgers and chicken sandwiches.

Why is the frozen coke machine not working every time I go to a Burger King?

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R
3:16 am EDT

Burger King ran out of tacos

I love Burger King and have always been satisfied with the service and food. I just wanted to let you know that I was so looking forward to the new tacos after my shift and I pulled into the long drive thru line and ordered into the speaker. The worker told me they had sold out of tacos and had no more. I was so sad. I couldn't back out of the drive thru because there were cars behind me so I had to wait til the front cars passed through. Nobody's fault, but I just wanted to let you know that I was super bummed.

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S
7:17 pm EDT
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I order whopper combo and a veggie burger at the drive thur sit 15 minutes I live 20 minutes from there I drove in 5 o'clock traffic got home tea old, whopper not good but fries burned and veggie burger cooked so hard you couldn't chew it, this is my first time getting really bad service I didn't go back there because it far and the drive Thur young lady...

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C
6:11 pm EDT
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On july 15, about 5pm, me and my husband came through drive through, and ordered two $5 whopper meals, and one taco, one whopper with no lettuce, or tomato, and one heavy mayo, no pickle, or ketchup, we waited patiently in line, just to get home, and whopper is made wrong, and no taco, from the time, we waited, i just knew it was right, and i was very...

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P
3:52 pm EDT

Burger King using grub hub delivery service and it's connection to burger king

I placed an order thru grub hub delivery for items from burger king the delivery charge was so out of line contacted them to cancel the order but was unable to because they couldn't contact restaurant to do so no one answered call I was told grub hub refuses to do anything about this so I'm reaching out to burger king because I associate them with you and fill you need to become aware of the way they treat customers

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M
2:45 pm EDT
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Today for lunch I ordered an iced mocha coffee and it was undrinkable. It tasted like it had a whole bottle of hershey's syrup in it and maybe a tablespoon of coffee. Also, I thought I'd surprise a co-worker with one of their tacos because he's a big taco lover, the picture looks so good, a light fresh taco shell, full of fresh veggies and meat lining the...

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M
11:03 am EDT

Burger King customer service

Long long wait. Both male "manager"? And female who waited on my acted as if I was inconveniencing them. One word answers. I had to say hello 3 times at the drive thru. No thank yous or greetings. Told to move up and wait. Wait a very long time. Then man came out and basically threw the bag at my window. I dk how this place stays in business with people who obviously hate being there and waiting on customers.

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V
12:02 am EDT

Burger King fries, cheese sticks

I ordered 2 original chicken sandwiches, 2 order of fries, which I didn't receive, 1 order of cheese sticks, that the cheese was over cooked and was the same texture as the outside, and 2 orders of chicken nuggets and my total was $19.18 I asked before I left of all the contents in this small bag and was insured it was All in there! I didn't verify it until I got home. There was No Fries 🍟! I called and told them this and they hung up on me! Great customer service! I won't be going back! I should have just went to McDonalds! Better service and they correct any issues! Unlike this place!

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D
8:25 pm EDT
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I don't know what amount of time to serve a car at the drive thru Burger King allows but on July 13, 2019 I placed my order at 11:40 AM. There were only 3 cars in front of me. It took 17 minutes to serve the 3 vehicles in line before me. That is 5 minutes and 40 second average per car. To me that is poor service and actually no employee even apologized for being so slow.

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C
8:11 pm EDT
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My daughter went to this store today (7/14/2019) for lunch with her two girls and my brother. The woman at the register took my brother's order. He was told to swipe his card but the order wasn't fully processed and it didn't go through. The woman then began cursing, saying " what the hell" "what the [censored]?" In front of my 6 and 3 year old granddaughters. So...

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C
5:42 pm EDT

Burger King whopper

There are three locations in Dothan, Al. I have tried all three since I moved to Dothan, 5 years ago. I love the Whopper. At all three of the Dothan locations, I can't get a hot Whopper! Burger and fries range from lukewarm to cold. I have complained with no result. I moved here from Bradenton, Fl, where I never had this problem. I have stopped going to Burger King over this. What can be done?

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About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    27%
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    Canada
    +61 130 085 2326
    +61 130 085 2326
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    Australia
    +64 800 425 464
    +64 800 425 464
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    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
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    Turkey
    +86 212 422 6000
    +86 212 422 6000
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    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
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    South Korea
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  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all Burger King contacts

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