Camel
Reviews and Complaints

I called over 2 months ago that my mobile coupons were not working. I was told that I would be sent coupons. A month later nothing. I then called back and was told that your systems were down and I would be called back. I never got a call. I received my normal 2 paper coupons a couple days. I still have not received anything from 2 months ago and still no call back. Now all of a sudden I can't even access mobile coupons. I get an alert to turn on my location...well it's on! This is how you treat your customers. That's pretty sad.

I purchase your guys brand cigarettes all the timebut this time I purchased some and the filter was so hard to smoke out of. It was so tight to the point i was unable to inhale any smoke. It was very frustrating .I also ended up just tossing them in trash b/c I tryed smoking and this time one popped while I tryed to inhale the cigarette.it scared me.Cigarettes are more expensive than ever right now and it hurts that I had to toss them
[protected]@gmail.com

The new set promotional packs that you have put out recently are of a horrible quality! I ended up with 4 packs of them as the gas stations only had the stupid sucky promotion packs. Personally I found them to be [censor] quality compared to the normally packaged 99's.
Please never make these again!
2EA8SE0 is the number on the bottom of the pack.

What a joke! Started receiving the mobile coupons approximately 4months ago, loved the idea an how handy it was, UNTIL 6wks. ago! B 4 I leave home I ck. 2 c if I have any coupons n my email. So I know b 4 I get 2 the convenient store they are there an will use them. But approx
6wks ago I would pull up the email am go thru the process of showing my status of having them or not.I could get 2 the step of downloading the USP code an a grey bar would appear saying NOT AVAILABLE PLEASE TRY AGAIN LATER. I've been trying several times a day for at least 6wks. I've shown an spoken to several friends (that get mobile coupons from Camel and Newport) as well as several different store owners. No it's not my phone. An others are getting the same notice I am . I have finally contacted Camel customer service to let them know the situation. Customer service took info an was told they would post this problem. I'm. Tired of receiving E-mails I cannot use an told the representative. I no longer desired e-mails that were SPAM. If I couldn't use them STOP SENDING THEM! She seemed very nice but, totally disconnected from this notice and offered NO SOLUTION..This seems to be a marketing gig..and NO I DON'T WANT PAPER COUPONS. that take 6 to 8wks 2 arrive. Camel FIX ur Problem or I'LL find a mobile coupon cigarette that works!

I am a regular camel crush smoker and the recent carton I bought last week was probably the most upsetting carton of cigarettes and money I've wasted yet on cigarettes especially my favorite ones.. every single pack has missing (balls to pop) and we're really stale tasting I tried returning the carton to the India guy who sold them to me at the liquor store by my house and he made such a big scene and I'm sure he even called the cops on me..he was so angry and wouldn't listen to me at all.. worst experience I've ever had with any kind of cigarettes

Its been 3 weeks now that I have not had a mobile coupon available. I usually get $2.50 off on Monday and Thursday. It states I have no offers available and I have not used any coupons. I've tried on both browsers and still no offers. I have called Camel 4 times now to figure it the issue and it still has not been resolved. The representatives can not tell me the problem. I asked for her to mail me coupons today for the inconvenience but she stated that I have non available. I am about ready to switch to another brand. This has been so aggravating! My husband has been experiencing the same issue. We have lost $15 dollars not in coupons! Not a happy customer; (

To whom it may concern.
I bought a packet of camel double and most of the cigarettes don't have the switch.this is not the first time that I have experienced this.the cigarette has the most awful taste.really unhappy because I don't smoke anything else. This is really a waste because I have to throw almost half the pack away everytime. Normally a packet last me two days but now I can't even get through a packet by lunch time. What is going to be done by this?

I just opened a new packet Wednesday 7 February 2018 and popped the ball which popped but when I took my first few drags - no purple taste at all - just a taste of a normal cigarette

I immediately killed that one after taking 4 puffs and lit my second one - same experience.

I am not impressed at all - how is the quality checks being done whilst production takes place. I feel like trashing this whole packet but it costs money (so basically I have wasted a R34)

I bought a box of camel activate purple at a petrol station in randburg, South Africa. When smoking them, there were about five or six cigarettes within the box that had no bubble to pop for the flavor. This has not been the first time. There was also another time when I bought the purple and blue activate and in some of them there was either only blue or purple or none at all.

I open a fresh pack of camel whites to find that 3 of the cigarettes inside have damaged/faulty filters after I have lit them, I only smoke around 10 a day so this happened over 2 days. I thought that it might only be the one pack so didn't think to write a complaint. Then I open a new pack today and find another damaged/faulty filter. Very uncomfortable and not what I'm paying for. Photos attached of the last one I had.

I buy a carton of camel 99s a week and this last carton had some packs in it that were patched together. I don't know how you guys do things there but this is [censor]! Looks to me as if they made camel 99s out of camel butless. Here are pictures to show what I'm talking about.☹️☹️☹️☹️ I would like a quick response to this matter cause if not after this carton I'm switching BACK to Marlboro, I don't want to it cost me more money but I can't stand for patch work cigarettes.

I recently purchased a carton of Camel Menthols. I'm not exaggerating when I say that EVERY cigarette (200 cigarettes) in the carton was missing the crush ball. Not to mention they were stale. I don't know what really can be done but I'm not happy considering they are my go to cigarettes and I get them because I prefer the crush ball. Ice smoked camel menthols (not camel crush) since they began the crush balls in the regular menthols. Please get back to me with a way to resolve this. I took them to where I bought them and they said they couldn't do anything and to contact the company.
Thank you.

Dear, Camel
More and more pregnant women are having miscarriages . Its because on your ads that are all around the world, you don't put don't smoke if pregnant. . Women that do smoke and have a baby, there babies usually are born with Asthma. In this letter I will tell you what to do to fix it and more facts about this serious matter .
"15, 000 children are born with Asthma each year in America". Asthma is a diseases where your lungs are always full of mucus so it is harder to breath . Imagine if your kids had that not being able to play in sports for to long. Needing an inhaler to breath every time they go outside . THAT IS A RIGHT YOU'RE TAKING FROM 15, 000 EVERY YEAR .
Scoring to stop smoking 480, 000 people die each year from smoking. 70, 000 of them are from just from breathing in other people smoke. That is an average of 1, 300 deaths from smoking. 151, 600 die each day if big smoking companies all together cause 1, 300 death only 150, 000 deaths are not your fault . Evidence shows that 1-5 deaths are caused by smoking .
"A single cigarette contains over 4, 800 chemicals and we only know about 69 of theme" . Over 30 percent of smokers are diagnosed with cancer. Weed is less harmful to people than a single cigarette . Something classified as a drug is less harmful your body.
Prove facts show that almost all companies target people with depression . Imagine if your child had some sort depression. Would you want people to be targeting her. You are harming people that have depression and this is how you are doing it. " Hey if you smoke you are cool. STOP that you are killing other people by the stuff you make . You might as well make bullets . And sell them .
Regards a boy who is consorted about his niece

I bought a pack of camel activate mint, as I prefer the menthol cigarettes over non menthol ones, I opened the box really looking forward to my smoke and when I try to push the little menthol ball there isn't one, so I select another one out of the box and the same problem. 12 out of the pack of 20 do not have menthol balls, and I specially buy camel activate for the menthol aspect.

My girlfriend and I both have separate accounts on different Android devices and the mobile coupons do not work...They worked for her like 3 times but mine have never been able to load. Once you click "claim" it goes to the latest as page but just says please try again later...it never even pulls the coupon up...It's a shame because I have switched brands now

I buy a carton of camel crush menthols just about every 7-9 days; the last two cartons we have gotten have been awful. The foil in the packs seem much thinner than others, the tiny bead on the inside never crushes properly and the cigarettes taste old and stale. Every single pack has been this way and the guy at the store said he could not do any refunds or any help whatsoever. This is outrageous. We purchase our cigarettes at the gas station on hwy 20 across from another gas station, a fellow named Sonny owns the place.

I'm constantly receiving spam from Camel. I'm in Australia and the Camel website doesn't allow me to log in from outside the US. Even when I use methods to fool the website, my "account" doesn't seem to exist and the email address the spam is sent to is not listed in their database.

The REALLY weird thing is I'm not a smoker, nor have I ever been.

This is clearly a stretch by Reynolds to expand their marketing reach but it's also illegal under Australian law and I would suspect also under US law.

I'm just concerned about the quality of your brand lately. It's not the first time I found it like this, but this time I thought that I just bring this under your attention because at the end of the day I am paying for the product. The filter of the cigarette was completely damaged with an extra piece of paper around it. I took several photos as I took the extra piece of paper off. This is not very good service.