Camel
Reviews and Complaints

I have smoked for a long time, (17 years we know how my life will end) saying this I know the repercussions of smoking and am fully prepared to deal with that. with saying that the new camel blue taste horrible. my local store has multiple people saying this @ kwik start @ address: 100 w gilbert dr, evansdale, ia 50707, has had multiple complaints about how bad they taste. whatever you did to the formula taste horrible. you can say that the box has just changed but im sure you know that long time smokers will know the difference and they do. please please please change it back or give the option to pick which ones we want. personally I have called and logged a complaint and now this complaint, if I am damaging myself let me do it in the way I choose!

Hi there! I have been smoking camel cigarettes for many years and the last pack I got last night had a few "empty" cigarettes. The point of the cigarettes did not have tabacco in. I checked the bottom of the box and there was no spillage. This is quite disappointing as we pay a lot of money for our favorite cigis and we expect the quality that we have always had.

Thank you for your time.

I got a pack of Camel Crush. At first I thought maybe you were changing the cigs bc they look different. However, I tasted it an was like... "Oh no, I hope they aren't changing. These have a stronger menthol taste an not the mint burst. I got another pack but at a different store an they look like the ones I'm use too. I'll upload a photo of what I'm talking about. What's going on? You can see the color is different. One is a dark green line an it's norm light green. Along with the lines around the camel for the crush. The other ones don't have that.

Hey guys! Love your brand! Been smoking it for 15 years! My problem is that my box keep getting crushed in my pocket and breaking my smokes to the point I will have 5 or 6 smokes left that are completely ruined. I never cared these past years, but it's costing me more money than i have! Any way, just thought you should know! Please don't think I'm mean. Just make a stronger box!

+Also I know that the solution is to keep my pack out of my pocket. But that's just something most of us smokers do. + Hope you'll understand.

Thanks,
mason

I am a loyal camel snus frost consumer since 2008. Recently the last few tins i have purchased have been way below "par"...upon putting a pouch in my mouth, within 5-10 minutes one end of the pouch opens up and all the enclosed tobacco goes all over my mouth. This is not just one or two pouches in a tin, but every one of them (!) I typically enjoy the pouch for around 2 hours before disposing of it. I intentionally buy camel snus pouches because i do not like loose dip.the fact that the pouches break immediately completely defeats the purpose of buying your pouches! Thia has occurred for at least the last 5 tins that i have bought. I thought it might be a fluke, however 5 out of 5 is no accident...i even purchase them at different stores, to no avail. Is this a conscience change that your company has made or am i just THAT unlucky...the tins are not cheap and am very hesistant to purchase anymore of your product...the code on the latest tin is: DO102MD8. Please respond to me @ [protected]@gmail.com or [protected]@yahoo.com and let me know what is going on, i will wait on your response before i waste my money on anothe tin of camel snus frost (small ones)...until then i am going to try other brands...hope to hear from you soon and hope that this problem is just a fluke...thank you, nat spencer

Hello,
I been buying camel snus for almost a year and every now and again one or more of the pouches is slightly tore open or not sealed fully, which isn't usually a big deal, but yesterday on 28 May 2018 I bought a tin of camel snus frost (small pouches) and all but 3 or 4 of the pouches were not sealed. Some of the pouches had the tobacco spilled out of it. I was vary disappointed. I had to throw a couple of them out because there was barely anything in them. Can I get a refund or replacement, please. Thank you.

I am very disappointed that I have to write a complaint to you guys. I have only bought camel products for the past 4 years, this is the first time I've been extremely let down by the product. I bought a pack of camel crush menthol silver today, on 5/27. I have now smoked 4 cigarettes out of this pack, when I went to crush them the ball was already crushed, and they do not taste as menthol as normal. I am not sure if this is something that happens but I have never experienced this, and I buy 2 packs everyday. I am very upset as I do not have money to go and get a new pack to replace these right now, and I feel as if I wasted my money. Is there anything that can be done?

I absolutely love this specific brand and taste but the last month or two I am very disapointed in my smokes. (and family reckons I am a chain smoker)
I buy my sigarettes in cartons and go through nearly two a week but out of the two I sit with four packets full of "duts" meaning all of them has no bubble in it to pop and I stay loyal to camel but every single packet I seem to open has the same problem... It especially annoy's me while i'm driving and I would like to smoke and there is no little ball to pop.
Please advice on the matter. (i've kept all the "duts")

I had bought 2 packs of camel crush. I'm not usually one to complain but they are too expensive not to.. both packs had an old nasty taste to them. I had someone else try them to make sure it wasn't me. But they said the same thing. I don't smoke anything other than camels and I have to buy a pack a day. There has been numerous times this has happened. And I don't want to buy another brand.

At 6:25 pm Pacific time on Saturday, May the fifth.i entered cig star tobacco store at 2060 H, on aveineda Dr Los Arboles. In thousand oaks cakifornia. I was about to use a coupon from you moble site and when I clicked claim coupon. You guys had started the update and the offer disappeared after I went back, and was not able to use it. And obviously they couldn't help me and I had to pay the full price. The coupon was for 2 dollars off a single pack.

I've been smoking these cigarettes for some time now with no problems. Whatever you changed is more of a danger than any chemicals found in these cigarettes! 5 times in the last week my cherry fell of in the car while traveling 70 mph! While scrambling to keep my car from catching fire, I found myself veering into the opposite lane! I pack my cigarettes vigorously before opening and this should not be an issue! I don't know what you changed, but get rid of it, before it causes a horrific car accident to myself or anyone consuming your product! Thank you

You have changes you cigarette not just the packaging but the whole cigarette itself. I have smoked camels for 29yrs and love them. Then you change them What the he'll. They sux they burn differently they taste differently there a lot softer and not to mention they cause me to hack up phlegm in the mornings when I never have done that before. My husband and I drove all around our city looking for the old ones.. We have decided to go to Marlboro ciggerates now! So thank you for changing the best ciggerates on the market... NOT REALLY

I've smoked camel lights/blues since 1990. Never have switched always loved my camels. But this new camel blues are a very harsh taste and very different. This is the first time I've considered switching brands because they are that different. They say it's just the packaging that is different and that is very wrong. They are horrible. Is there any explanation for this change? Many of my friends have said the same. Please respond I'm not the only one that is saying this.

everytime I take a damn coupon to the store they can never scan it they always have [censor] problems so why do ya sent these coupons when they don't work .. I go everywhere to krogers. Valeros where they suppose to take it and they dont.. I waste too much money on cigs and when I get a coupon o would like to use it buy I can't even do that smh soooooooooooo annoying

I am a loyal Camel light cig smoker, but lately the past 2-3 weeks I have been having a hard time locating my usual brand. tried many diff places I usually get them at, but they say the camel Turkish blend is the same as the lights, that your company must have changed pkging. I have tried smoking them but they just are not the same . I might change brands.

Over the past two months I've bought packs, maybe 7 total where the cigarettes have been tough to smoke. Something is wrong with the cigarettes. When I take my first puff, if doesn't pull through like the binding or something isn't working. It gives off an awful taste and after two puffs, the filter immediately turns dark dark brown. I'm not pleased at all considering I spend a lot of money on these packs and have to throw some away without being smoked is extremely annoying and aggravating.

I have bought 4 packs of camels in the past two days and have been throwing them out every time. They are not brining right and taste horrible. And I am not the only camel crush person to have this problem. Is there a bad batch out ? Bc I have been un happy with my purchases. I smoke camel crush menthol on a regular basis and never had this problem.

Mobile coupons either don't work or arent being taken. It's been over four months since I have gotten one mailed even though I still log in three tones a month to make sure the option to mail some is checked and that i've selected the option for the month and I have and do and yet months on end none. The camel crush black pack do not taste right anymore at all no matter where you buy them. so what's up 7-11 counterfeiting those now or new formula no consumer notice ? they stink