Canada Post
Reviews and Complaints

Dear sir,
Can you tell me why i m getting late to receive my document.. my document number is RN396374416CA.. Already it has been 10 working days..Plz let me know the actual reason..because the document is very important to me.

Canada post lost my parcel arrived from France, and doesn't allow me to file a complaint, because it us international. The trscking clearly stats the oarcel was in trandit from Ricjmond BC for over a week...which only tajes a day to arrive, do this is obviously lost. The tracking is the following LG025736357FR, and I paid over $80 with shiping

I understand there are delays but over 7 days delay is unscceptable and means my parcel is lost, stucked on a boat, delivery van or simply stolen! Canada post cut all comunication with customers by any means...and washes it hands with it incompetence. Also no tickets are allowed to be filed on international parcel who are lost by them, in Canada.
This is unacceptable and should never be allowed, and they should trace the parcel or refunded to me .

I have lost ovet 2 hundreds in parcels lost by canada post and refused to do anything because I could not contact the sender, or tgey pocket the money snd never vontacted...and despite the fact I paid for that they wash their hands and stole my money. Other time I got something on kijiji and was lost in the mail, canada post refunded the sender and thry never contacted me, so I lost the parcel snd the money while sender gain it both. Shouldn't be allowed! in 99.9% reciever is the one who pays for it, not the sender...so you incourage, and allow thefts.

Regulation should be in place that if sender can't be contacted the reciever should get the refund, or something to keep us safe!

You are a joke Canada post and better give me the parcel or a full value refund!

Eugrnia M.

In powassan and deep river ontario canada post does not list all the street addresses. They just assign a po box so that no other company that uses their database can find you.
This in unacceptable our house at 29 james street deep river was built in 1946 and our previous house on bridge st powassan was built in 1910. Time enough, I would think, for canada post to add it to the system.

Canada Post delivered my package to someone else and tell me they have to wait 3 days to figure it out and if they do not I am out my $500. What a joke. I call you within 1 hour of it saying delivered and am told you have no way to contact your drivers. That is literally a requirement at any other delivery job in the country. What makes you so special? You could have sent a notification to your driver informing them they delivered a package to the wrong address and then they could go fix it as it is likely still in their head where they delivered it.

Instead, I get told to wait and check the useless website. Oh did I mention my package needed to be signed for? Well I got a signature receipt and sure enough, no signature.

I think your driver stole my package and this would be the second time this has happened with you!

You can not re-order a product that is no longer made and was unavailable anywhere else period.

I have lost all faith in you and will NEVER have anything shipped from you again. Tired of your lame excuses and lack of response.

Wait 3 days for you to find out, what? That I will then be out of town for a month and unable to get my package should you miraculously find it? Great!

I ordered this when I did and picked the shipping that I did to SPECIFICALLY avoid this.

You have lost a customer for life and I will be freely sharing this story with friends and family who do business with you.

I ordered a new phone from Virgin mobile would sent Canada post tracking number, [protected]

this did not work on your site, recieved a call from TForce in Chelsea Quebec asking where my address was.
Said they would deliver next day.
I was home and my video cameras record all movement.
No one delivered anything except Canada Post a letter in my mail box.
Complained to Virgin mobile and told to call TForce as they handled delivery.
Called and was told in was wrong and they delivered it, tried to explain video and myself being home. told to complain to Bell, guess they own virgin.
These folks need some help and possible work assignment changes as they ruin Canada Post reputation.
Richard Acres 1003 Grant rd Renfrew On K7V3Z9 [protected] could not send full video of time claimed delivered, check one hour on each side and no one came up our laneway or delivered anything.

To whom it may concern,

I don't know what is happening with Canada Post but this is the 3rd time in the past year I have made a complaint. I'm still waiting for someone to get in touch with me for the last one.
I had a parcel delivery today that was delivered to the wrong apartment. We have delivery parcel boxes in our entrance and wondered why it wasn't delivered there. We have alot of riff raff in our building and it just so happens that I know the person who brought it to me. Why is this happening. The last time it was left in the entrance where anyone could have stolen it. Again thank goodness someone came and told me it was there. Today's package was something that couldn't be replaced if it was taken. Please tell these carriers to do their job properly because it seems as though no one cares anymore. Canada Post is going downhill!

I have waited weeks for items I have ordered, even cards, I have been given credits on items I've not received, and credits on other items I've ordered.
What is going on?
I just want my mail consistantly!

I have 3 parcels that were never delivered . The earliest dating back to April 24, 2020. Tracking is unbearable as it never changes. One parcel seems to be confused and keeps entering the U.S. into Canada over and over. This is per their tracking. Representatives say they have no more information then what I see on the tracking site. Seems that thousands of packages are howled up in Mississauga for the past 2 months. Pandemic or not, Fed Ex, UPS and other delivery services manages to get thier work done. As a taxpayer and payer of the parcels I deserve better service. Please visit the web site I have provided. There are 3, 000 complaints against Canada Post all saying the same thing. Are these parcels being stolen by the employees or are they being put in a dumpster. If they cannot handle the load then stop taking people's money and put a stop to your service. I am ready to notify the RCMP because something is wrong here. I have notified my MP and the Mayor of Mississauga as well as their union. It is time to stop "working from home" and get out into their workplaces and see what is going on. The site is:https://ca.trustpilot.com/review/www.canadapost.ca

A package - tracking No. [protected], containing a gift was shipped on May 31 from Mississauga to my address in Toronto. Today is June 17 and the only tracking information on the website dates to June 2. Since then the package is "in transit" with no delivery estimate. I 1st filed a complaint with Canada Post 5 days ago and got no response. I tried again 2 days ago and the message was that "we already have you complaint regarding this item and another one cannot be accepted" but still no response. Furthermore, I called Canada Post customer relations line and was promised a response 'Definitely" by today. Still nothing. The service is appalling and COVID excuse does not hold water.. As a Crown corporation it is a perfect reflection of our government's style.

I have an Amazon Prime subscription, which I use a lot, and it has been terrific during the pandemic as it avoids contact with others.

On April 28, 2020, I ordered some books on Amazon, and I was initially advised the item was expected by May 7, 2020, but the item would be late. Unfortunately, Amazon had arranged for the delivery through Canada Post expedited. Canada Post apparently attempted service at 7:30 am before my office was open, then returned the item to the Burlington depot, where the tracking information still today indicates the item had not moved since May 13, 2020. No pick up slip was left on the door, but I understand that pickups are not to occur on account of COVID19. Anyway, three times thereafter I followed up with Canada Post, and, in response to my last attempt -- ticket #[protected], submitted May 19, 2020 -- Canada Post advised me this morning that the item is still not delivered (stating the obvious) along with instructions to follow up with the sender (Amazon) to sort out the issue, as Canada Post will not do anything further. So much for customer satisfaction, after wasting about 3 hours waiting to speak with someone at Canada Post, then being provided a bunch of false assurances and new deadlines.

Fortunately, through Amazon live chat, the customer service rep agreed to replace the items ordered (about $200 worth) at no extra charge, and with the "fastest carrier possible" who would specifically NOT be Canada Post, as Canada Post apparently drops the ball fairly reliably. The downside is that the birthday for which the books were purchased has already passed, which is unfortunate, but in my view, better late than never.

I have never had any issues whatsoever shopping online, so long as Canada Post is not the carrier, and my experience with Canada Post has consistently been horrendous. I would strongly discourage anyone -- Amazon included -- from ever using Canada Post, as they are an infamously crappy service that cost taxpayers a lot of wasted tax dollars. As a receiver, I cannot even file a complaint with Canada Post, as the complaint must come from the seller, in this case Amazon. I imagine Amazon will recoup from Canada Post — at further inconvenience of course — but, quite apart from every customer whose package arrives late if at all, it is tax payers who ultimately suffer when items are lost or stolen (which is a violation of the Canadian Criminal Code). What are we getting for our tax dollars? Canada Post is a sham.

I look forward to when this failing public service implodes and is ultimately privatized. The latest disappointing experience is one of many similar letdowns in the past. I am making it my mission to advise any vendor relying on Canada Post as a carrier option going forward.

Recently (March 3, 2020) I received a letter in my mailbox for my neighbour in unit 5 at this address. I also had a piece of my mail stuck in my patio door obviously it was sent to a neighbours address in error and the neighbour took it to my address. Also, I am missing my cash back coupon in a letter sent from Costco at the end of January 2020. We have been away for most of February.
These mail mixups need to be looked into as there are too many happening.

Regards,

Ken Taylor

Dear Sirs

I posted on 16th December 2019, at the Shoppers Drugmart on 55 Bloor Street West a parcel containing 7 oil paintings which formed my semesters work at OCAD University while on exchange from Glasgow School of Art.

The parcel met with Canada Posts requirements for International Parcel - Surface delivery and I was charged £ 158 dollars for the service. I was told it could take up to 8 weeks.

At excatly the same time we posted two parcels of books, both of which arrived early February. But no paintings. No tracking number was offered. However, the references on one of the book parcels were as follows:-

Transactrion No 2499192
CC192677226CA

I also have the customs data barcode which was attached to the parcel with its contents noted. I can send this if useful

A nominal value of $700 was attached to the works in total but as these were my own paintings, this was subjective.

My complaint is that it is now nearing 11 weeks since the items were posted, with no means of tracking form what I can see.

Your information and website give little advice as to what to do in the circumstances - I was not given any advice about tracking or a tracing service at the counter. I did authorise abandonment in he case of no delivery, but I am not aware of any attempt to deliver.

I am also concerned they may be in some customs warehouse awaiting clearance, but again I have no way it seems to track this or see if any import duty is required to be paid p I would be astonished if it is, being as they are my paintings !

Please help me with some advice

Susan Torrance

I paid about $176.00 to have my mail redirected to the address I am staying at for the winter. I paid for November to April. I had been home in Alberta and renewed my license. I was advised that in two weeks I would receive my new license. After three weeks and the temporary license about to expire, I asked a friend to check my mailbox for the license. My license had been put in my mailbox and was not redirected as paid for.

I have had to pay $14.33 to have my license expedited to where I am staying so I do not get a ticket and have my vehicle towed.

I would like to be reimbursed for this inconvenience. Where do I access the form?

Susan Godfrey
101-150 Vanier Drive
Red Deer, Alberta

A quick search of issues with Canada Post brings up thousands of complaints. It is an incredibly poorly run organization with no signs they care to improve.

After being frustrated with incredibly poor service from Canada Post I finally started contacting the Businesses that use them to deliver their goods. to let them know that the use of Canada Post was hurting their business! I have already had 4 businesses change their delivery service! Here is the letter/email I send. Please feel free to use it and please send as some of the larger retailers/businesses may have to hear from a number of people before they actually understand how it's affecting their bottom line.

Attention "retailer" this is critical information regarding your online shopping experience

I believe this is very important information for your expanding online shopping business. I live in Port Moody, BC (I live 15 min from Coquitlam Center & 5-7 min from Newport Village) I now order most of my items online as I like the convenience of shopping from home. Shipping charges are the cost of convenience but What you need to know if you use Canada Post to ship my order, they will happily charge high expediated parcel fees, but what they won't tell you is that they will not actually deliver to me but instead simply drop if off at a Shoppers Drug Mart location that suits them. To make matters even worse, it's not even the closest one to where I live.

Having just ordered several items for Christmas and a few just recently, and incurring the inconvenience of going out of my way to pick up parcels, being told that no one was home when attempted delivery which is why I had to pick up was the excuse at Christmas (lie) and finally this time I finally called to complain. The response from Canada Post was that they wouldn't ever actually deliver to me because I was outside of their delivery area!

Here is why this is important to you.
I live .4 miles from the community mailbox and Canada Post Claims their policy is to not deliver further than .5 KM from the community mailbox. This policy is in place for all areas of Canada and with all new subdivisions now utilizing community mailboxes, all the money you spend shipping is not benefiting your customers at all! UPS, FedEx, DHL, Purolator and other companies actually deliver to the address on the package as one would expect, plus the shipping charges are often less than Canada Post.
So if you find that your online business is not growing as fast as you like, you may want to take a closer look at your shipping policies and follow up with your customers to see if they were happy with how it was delivered. Because if you use Canada Post to deliver your parcels, I for one will not shop online with you anymore as there is no point because I am forced to pick up in a location that is farther than actually driving to your store! I will purchase from another business that uses another shipper (so I actually get the packages delivered) and this may be the case with many of your other customers!

I did an online order from Vancouver. Jan 2 at 8:26 pm the item is processing through the Richmond Canada Post distribution center. On Jan 3 at 1:36 pm the item departed Richmond. On Jan 3, 10:18 pm the item arrived at its destination. According to tracking, the item was to be delivered by end of day Jan 6.

It is now 6:30 pm Jan 6. The item has not been delivered!

I have had this experience, late delivery by Canada Post, 15 times in 2019, at least 15 times in 2018, and unknown amount of times of later delivery in 2017!

Canada Post is a complete joke! The government of Canada should dismantle Canada post and allow the private sector to deliver our mail! It is obvious, Canada Post is not up to the challenge delivering parcels on time! They dont care either! I have used their "online chat". Script reading is their way feeble attempt in solving delivery issues! The incompetence of management, and postal workers is outrageous!

I sent a Christmas card to a friend with a gift card enclosed. When she received the card, there was no gift card inside. card was tampered with as it was resealed with a piece of tape. Merry Christmas! As this was just regular, standard letter mail, I understand there may not be a resolution for me. I have no tracking information. But just wanted to register the incident.