Canada Post
Reviews and Complaints

Send a package to Winnipeg

Today I am trying to ship a package from Edmonton to Waterloo. I stood in lineup over 45 min finally I am the next in line
at post office person at #212-1 Westmount. I ask how much it would cost.
She said she cannot tell me unless I am going through with it.

I ask what are the options she said I cannot tell you unless I am completing process.
Lineup is huge and totally incompetent person working this busy time

I step out of line go home research on computer to come back to send via Express mail

When I came back the supervisor was there and Express package was right there with fixed pricing of 23 dollars. The supervisor said o she is new she is just learning.

How does that help people like myself when you come with package to send and they cannot tell you options unless you have research and found out what you need

What is wrong with Canada Post management if people that work these offices cannot provide very basic service.

I just called to ask about a delivery notice card I received & the woman I spoke with was quite unpleasant & unprofessional. I asked why the item wasn't just given to me directly since I was home all day & she explained that the person who sent it requested that it not be "hot dropped" or whatever term she used several times (she clearly assumed I knew what that meant as she never explained it- I eventually had to ask, although she sounded somewhat annoyed that I didn't already know). However, as I began to explain that I was having difficulty understanding her because… & that's when she immediately cut me off & began (somewhat angrily) yelling at me; it seemed that she was partly assuming it was a volume issue & also partly out of frustration (I actually had to pull the phone away from my head), repeating everything she had said before (I think), all the while still speaking very close to the mouthpiece, so I still was missing some of what she said (it's the same reason I didn't understand her when she answered; including her name or even the words "Canada Post"). When she was finally done, I managed to explain that I could hear her just fine, but that many of her words were muffled due to how she was speaking into the mouthpiece. She did not apologize nor did she change the muffled way she was speaking into the phone, but instead remained indignant throughout. I had to ask her for clarification to my original question a fourth time & I finally got it, however clearly annoying her further & further each time.

I believe that it's very possible that she may normally be a lovely person, perhaps she could have been having a bad day or week or month, or she may have had something happen in her personal life but was not able to take time off work to take proper care of herself. If that's the case, I firmly believe that anyone should be allowed leeway for having normal human emotions & pain regardless of that unreasonable "Never let your personal problems affect your work" rule. I ask that you please consider that in dealing with this issue.

Thank you 🙏🏼.
Nancy B.

So November 18th my husband ordered me 10 Stirling silver ring candles from Charmed Aroma for my birthday . On the 19th they were shipped out, or so I thought. They went to the Mississauga sorting Center and seemed to have disappeared. I have phoned many times. Nobody can give me an answer. A ticket was started, still nothing. I phoned once and said that I think somebody at the warehouse has sticky fingers and got hung up on. My sister-in-law works for the post office in Hamilton and when I told her about this she had no idea what was going on consider and Parcels are scanned every time they move. But not mine.
My husband orders from Mississauga and it comes in 2 days. So being told to have patience it's Christmas doesn't really work for me.

13 December 2021
Received a Christmas card from Mary Lou McCartney from Etobicoke, ON.
The back of the card was opened partially.
I would like to make sure that it's not the equipment that malfunctioned and/or that an employee was tampering with mail to see if there were any gift cards inside.

If someone is tampering with Christmas mail, then you need to find out!

Thank you...

Merry Christmas

On Wednesday December 8th around 10:45am, I went to check my mail, knowing I had parcels to pick up. There were two notices in my box. I received two parcels and went home. I checked my amazon account, and there was another parcel showing as being delivered to the post office on December 2nd. I immediately called the post office, and asked them to check the tracking number as I was just there and didn't receive my other item. The employee was abrupt and rude, and told me they didn't have the notices printed off yet. I said this parcel is showing as delivered Sunday, and she said the systems were down. I said no problem. Today Friday December 10th, I went to the post office, there was four notices in my box. After waiting 15 mins in line, only one employee working, I received three parcels and was told one was a final notice, as the parcel had been there a long time. I told the employee, I was just there the day before and there was no notice in my box, and I had called to enquire about it. I turned to walk away and she called after me " have a good day!" I'm seriously frustrated with this post office. Its always something. I have had lost packages, that basically they said too bad. Notices are not left in my box, and then I'm made to feel I did something wrong. My package has been sitting there since Dec 2nd, Dec 8th there's no notice, Its now Dec 10th, and there's two notices? How can they put a final notice in my box when there was no first notice?

Postal Code :T6R3B6 is showing it is not valid for Alberta when applying for employment online.

Regards, Randy Poole

A letter containing deceased family pictures were mailed to me (To-Winnipeg Manitoba) from my Sister ( From-Havelock Ontario on Oct 29, 2021)and it has been 5 weeks now and I have not received them. They were mailed in a regular white business envelope. There were approximately 12 small pictures which were put into a plastic bag before placing in the envelope. There was a return address on the envelope as well. It has not been delivered or returned. They were sent by regular mail because it didn't require upgrading how they sent. It was taken to the post office in Havelock and the stamps were purchased and it was mailed right in the post office.
There must be a place where undelivered mail goes.
These are the only pictures I have of my deceased family.
Jennina Wesseling
[protected]
[protected]@live.ca

I was waiting for this package for over 2 month. On Nov 16th as per online canada post tracking system it shows that package arrived, cleared customs and processed. I contacted canada post and was assured by the employees that its coming nothing to worry. A few days later there was no update i contacted them again and they said they will creat a ticket to investigate and make sure i get it. Around 20th of nov i contacted them again and they says all fine and if anything i will get notifications via email by nov 30th. Today is dec 2 i contacted them again as I haven't receive an update and Ashley from CP told me that package was returned back to the sender on nov 30 saying it was denied by customs. They had enough time to notify me which didn't happen but promising that i will get it soon. Online it stated that package was released by customs and processed so it means they gave a misleading information either online or today to me over the phone. Now my parent have to pay money to get package back home and again pay to resend it to me. This is very unprofessional and ridiculously unfair. Canada pos kept me in the dark and now just blame customs and my family has to suffer consequences of their mistaKes….

I would like to know why my parcels are not being delivered to my home address. The last 3 deliveries I have received a ticket in my mail box to pick up my parcels at post office, yet I have been at home on all 3 occasions. I do not understand why a driver can enter the apartment building to put a ticket in my mail box but is incapable of pushing my buzzer to notify me of a parcel delivery.

On Nov.17/21 (second parcel) my husband called & spoke with someone at your office, who offered no explanation of why this was happening. My husband asked to speak with a supervisor & we are still waiting for a call back (now Dec.2/21).

Prior to these incidents & all through the lockdown, parcels were being delivered to my home. The driver would ring the buzzer & we would come down to the lobby. WHY NOT NOW? WHAT HAS CHANGED?

I would appreciate a response.

Two parcels were to be delivered to my mailbox worth 300.00 and the person has put the keys in the wrong mail box. I could see one but two parcels. Now I am told I have to deal with this. These were xmas gifts I dont have any more money to replace them. Address and Postal code are correct. Why should I pay for their mistake. I believe the person who doesn't seem to know where to deliver the parcels should be held accountable. Both Parcels stated to be delivered to front door. It seems it was just to far around the corner from the mailboxes to deliver my parcels. Sorry for any mistakes I am just so upset.

I am disabled so order a lot online. Most items are via courier and are delivered to my door but Canada Post never does. They always take it to the post office. When I track the package Amazon sends a notice that they were unable to deliver. I ordered a new wheel chair and it arrived at the post office today. My partner picked it up at the post office and hurt herself putting it in the car since it was so heavy and later had to remove it and take it to the house. The only alternative would be to hire a local courier to pick it up and take it to my home at a cost of 20 to 30 $ after I had already paid for delivery. We are not in a rural area and live less than 1 mile from hwy 3 and about the same distance from the post office. The driver almost goes past my home to get to the post office.

We got this message from Amazon
"www.amazon.ca
Hi DAVE,
Unfortunately, Canada Post ran into an issue when attempting your delivery. They will try again."
Previous messages from Amazon said they attempted deliver but no one was home. I am disabled and always home.

THey are lying to Amazon as well as us. I will contact amazon and advise them that heavy packages sent by Canada Post that go to the post office will not be accepted.

I know

Today, November 27 2021 I had a lot of issues with the computerized form for international packages. Each December I send three packages to my brothers in Sweden. This year I was instructed to first fill out computerized forms and then bring the packages to the post office.

I stared but was instructed that the value of each item had to be at least $1 and not $0. I changed these to $1 but no matter how many times I reviewd the form I was still instructed to change the form and try again.

I did refill the whole form and it was accepted. I tried to print the scan provided by emailing it to my computer to print it. Only the blank form was printed. I then started to fill ouit the form for the second package. in doing so the first scan was lost and I could not find itagain.

I realized thet the only way was to fill out the computer form one at a time at the post office. I started to do that, When I got to the "review" button I tried to use that to check my input. In doing so the filled out form disappeared. I stated to refill the form and I now found that the template had changed. The first time the whole address of me (the sender) was filled out in one spot. This time the name, address, city and postalcode was to be filled out in different spots. It also wanted to know my province but did not accept my BC choice.

At this point I kindly informe the very helpful post office lady that I was giving up and intended to send by Fedex. She helped me and filled out the forms as a hybrid betweed the old way and her computer.

The three packages cost about $145 in postage and I very much doubt they will ever reach my brothers. I will also send the letter included in the packages as emails but I can not send the gifts via email. In summary your system is the most user unfriendly system I heve ever experienced and the frustration level using it 11 on the 10 point scale.

Do you ever do a customer trial before finalizing your forms?

I have ordered packages that are delivered through Canada Post and require a signature. The postal agent failed to knock on my door to alert me of their present and left notes regarding the package delivery on my door. The Canada Post agent has stopped even going to my address to deliver the pack and is now putting the notices in my community mail box. This is not acceptable. You are being paid to deliver the package to my residency. So stop trying to take short cuts and deliver the packages as per the service agreement.

Notices of delivery are [protected]
[protected]

This complaint is from residents of a Seniors Residence at 1250 Maritime Way, Kanata. There has been no pick-up of mail from our Seniors residence since November 19/20 nor delivery of mail to this address on the 22 or 23 November. Why? This is not acceptable! Is the failure due to the delivery person, who seems to have his/her delivery schedule OR to some larger problem within Canada Post? There are approximately 110 residents here as well as the management of the Riverstone/Timberwalk Seniors Residence.

my address is 360 chestnut and there is a mailbox designated in the post office in this community under the name Laghai who is my landlord .i was expecting some funds that were supposed to have been sent general del.the lady working checked for it but she refused to go and just check the mailbox to see if this letter was delivered to the housebox instead of the general delivery portion of a very small office so it wasnt an issue of great distance off of her stool she was sitting upon.She stated that she would not be able to just hand me the said package unless i was the person who had a key or i showed id .My landlorde was getting gasw for the vehicle at the time not knowing i was being denied a service customarily available to the general public namely the duties of whats supposed to be expected by an employee of this governmental agency representing Canada post especially during the flooding and road conditions making others lives more difficult i believe because im of indigenous peoples aqnd realize if i had been fully white in skin color i would have not gotten treated by this lady in such degrading manner.I told her i would report this incident and hope it is not taken lightly in this year of counterfeit reconciliation and i will further report this to departments further concerning this incident until heads roll one way or another so we are expecting this to be the outcome in order to avoid further costs towards damages already done in this regards.

sincerely Ronald L Thom & Associates

The nanaimo post office is not delivering my mail. I'am the original tenant here and never moved. I never said I moved. The post office sent my guitar strings I ordered back to michigan as "undeliverable"

Matt | sbm

Fri, oct 15

Hello james,

I see in your order history that jaci here emailed you that your shipment, that shipped out on 8/24, returned to us. Looks like an address issue, because your parent order shipped to the same address.

"i'm very sorry to say that your back order was returned to us as undeliverable. A canada post sticker says"incomplete address" but it looks like we've shipped to you at this address before. This is the address that was with your order-

James magus
101 - 335 terminal ave
Nanaimo, british columbia v9s 4j6
Canada

Matt
Strings by mail

service number: [protected] Tracking number: [protected]
I'm so desperate who can help me ?!it's Wednesday now and tell me something wrong with the address. Monday shows delivery tomorrow and Tuesday shows today now it shows tomorrow. If there is anything wrong with my address, could you just give me notifications rather than letting me wait?I have to move out to Vancouver this Friday! Please let me go and pick up my parcel myself please!

Date of incident: everyday!
Description:
The mail delivery lady won't close the gate after she delivers the mail. She always leaves it open. The worse, when it's windy the gate is getting blown and bangs on the side of our garage! We don't want to go after her or Canada Post for any damages it may cause. We also have dog that we let out in the front once in a while and has the tendency to run away. I have attached a couple of videos of the incidents. Your immediate action is greatly appreciated.