Canada Post’s earns a 1.2-star rating from 1109 reviews, showing that the majority of postal service users are dissatisfied with delivery services.
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Stay away
I shipped a small parcel to Calgary from Kelowna BC using Canada post express. I was promised it would get there in two days time, it did. Express post also means I would get my money order in an additional two days. That's a total of four days there and back. Four days after I should of received my money order, I called Canada Post. They told me they didn't know where my money was and that I should launch an investigation as to where my money is. I got a phone call three days after that, saying that they need the information that I had given them three days prior (they obviously lost it). Two days after that I received a phone call telling me that I need to phone Canada post, I phoned them and asked them where my money order was. The lady told me it was in the canceled mail pile in Sydney, Nova Scotia. I asked her why this happened and she said she had no idea...(typical Canada post representative response) I told her the reason why I sent it express was because I needed the money quickly, and it has been over a week since I should have received my money now have to wait an additional week for them to process it again and send it across the country to kelowna, leaving me in a very bad position as far as money goes.
Her response to me was, well it says here that they will reimburse you the shipping...Ha! 10 dollars! I need a hell of a lot more then that to compensate for the money that was lost.
Canada Post does not care, about me, my situation or anyone else for that matter.
Good luck to anyone looking for any kind of compensation or explanation, because Canada post just "doesn't know".
The complaint has been investigated and resolved to the customer’s satisfaction.
Fuel surcharge
Sending a small package (book) to overseas from Canada via Canada Post is now becoming a huge nightmare. Their postal rate is world's highest and the service is the worst. A package I sent recently to England weighed under 1kg, they charged me $7.35 fuel surcharge on the top of a hefty fee for postage. A book mailed to me from Vancouver on May 8th was only delivered to me on June 8- a whole month to move a 16 oz book from a state bordering mine. A birthday card mailed from Halifax, Nova Scotia on May 28th arrived in Edmonton Alberta only on 12th June- after 15 days.
Canada Post is too eager to raise the price on stamps and postage, but their efficiency in regards to delivery has gone to the gutter.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you live in Canada, why are you calling provinces "states?"
Unreliable service
I frequently mail identical oversized letters across canada. Almost always, the sask-destined letters are returned with insufficient postage when all the out of province destinations are processed okay. I know the letters meet the size, and weight restrictions for the specified postage, and yet canada post returns them with different additional requirements each time. Incompetent bozos.
Non-letter size envelopes
Canada Post will deliver to you an oversize envel0pe but they make me drive 45 minutes one way to be able to deliver it. Also we still have old green group boxes which once the whole box was missing. We can't get parcels living 45 minutes from town and we have to drive 45 minutes to Kelowna to pick up a parcel. Canada Post said they can't install new mailboxes because there are only 40 homes in my 145 lot subdivision built so far in the past 40 years and that however long it takes for our subdivision to be built is how long it will take to get new mailboxes so we don't have to drive 45 minutes to mail large envelopes and receive parcels. Canada Post said screw me!
UPDATE
Canada Post finally brought us a red mailbox that will fit a large size envelope but we still can't received parcels. We pay for full service but only get half a service for complaining.
To increase their profit margin and saying screw to service, Canada post will do anything to inconvenience others. Mail deliveries were stopped in rural areas a few years ago. That's what happen when an ineffective government with puppets as head of the country and heads of crown corporations rule this country. By not delivering essential to customers, these people can have a bigger bonus.
No po - returned to sender
Ordered a package from the US on Marc 12/09. It was shipped by USPS-Int until it reached Canada - where it was then handled by Canada-Post.
The package arrived in town here, but was "returned to sender" immediately only on account of having no pob number included in the address.
In a town of just over 5400, you'd think that "they" could've at least had the "consideration and courtesy" to look up the street number and name in their databases, instead of just putting it back on the truck and returning it back to the sender in California. They probably would have located the pob number for it if they were decent enough to check. They didn't even attempt to make delivery.
Their "NO PO - RETURN TO SENDER" policy is a very irritating, inconsiderate, thoughtless and just plain LAZY way of managing parcels for delivery to Northern BC recipients.
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The complaint has been investigated and resolved to the customer’s satisfaction.
unfortunately it is not their jobs to double check the senders addresses, that is their responsibility to make sure it is correct
If you go to the same Postal outlet all the time, my guess is they don't like you. It seems like too small a town for that to really happen. I've worked alot of retail/service jobs- and the nasty customers get nasty treatment- maybe not to your face-but you'll get it! So cheer up, take the PO girls a coffee tomorrow and I bet this won't happen ever again.
Parcel tracking
So, you might think as I have thought that having a tracking number for a parcel would help you. Check out the screen shot attached. This parcel has now been to Richmond B.C. eight times. It is suppose to be going to London, Ontario. What does Canada Post say? I have a 50 / 50 chance of ever getting the parcel back. I can just watch forever the parcel going...
Returned package to sender
I was expecting a package to be sent to me via Canada Post Regular Parcel with a tracking number from Ontario to Calgary, AB and the expected arrival date was January 26. A few days after the 26th, I decided to check the progress with the package as it has obviously not arrived. On the website, the indication was that 'the package has been returned to the sender because the receipent was not located at the address'. Sure, I wasn't home on the 26th but I didn't even get a stupid notification/pick-up card from CP and I was supposed to if no one is home at the time. I immediately contacted CP expressing my frustration and requesting a send-back or a refund but they told me that they could not re-route the package back to Calgary and in order to request a refund, you have to call a damn 1-800 number. February 7th right now and still no sign of a Canada Post delivery truck at my door. Never again, Canada Post.
The complaint has been investigated and resolved to the customer’s satisfaction.
Call the local post office outler and see if your parcel is there... It's simple. Don't call customer service.
Same thing happened to me.. something I was waiting for was marked return to sender, I contacted them right away and even though the package was still nearby, could not be retrieved. Now it has to go all the way back and will need to ship it again at MY expense.. thanks Canada Post.. I will never give my business to Canada Post again.
Not to mention, out of the other packages sent, only the one with a Fragile sticker was seriously dented. Can't wait to see the condition of this package once it finally arrives.
I paid for an EBay item on Mar 12/09. It was sent up by USPS International to Canada (which has been totally fine everytime).
Then it got to Canada, where Canada Post took over handling it.
Great!
I received an email notification the night before, that said that my package had arrived, and was being held at the "local post office" for me to go and pick up. I went to go pick up the item, only to find that it had been "returned to sender".
THE REASON ?
Only because it had no PO Box number on the ship to label.
I mean "really" - I reside in Fort Nelson BC with a population of just over 5400 which is a small town. So, I assumed "naturally" that the agents here would've at least took a little extra time and "care" to punch in the street address in their computers to look-up the PO. No go!
So now my item, that I have waited patiently for since the 12th, is being returned to the sender in California.
Canada Post is just LAZY and CORRUPT, and the agents that work here should've at least held the item until I could have identified the package, instead of simply shipping it back to the sender.
Some services in this country - REALLY SUCK!
They use contract courier companies that really don't care about delivering
I am tired of canada post’s use/misuse of local courier companies to deliver parcels doing their work for them and doing it poorly. This is about the 6th time this happens this year. This time I ordered a product within canada (Ontario) by expedited parcel and to be received today at the latest (7 days). I spoke to a customer service rep at canada post...
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About Canada Post
Canada Post offers a range of services, including letter mail delivery, parcel delivery, and direct marketing mail services. The organization operates a vast network of post offices and retail locations across Canada, providing convenient access to its services for customers.
In addition to traditional postal services, Canada Post has also expanded into e-commerce and logistics services. It offers parcel pickup and delivery services for online retailers, as well as custom packaging and fulfillment services.
Canada Post is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including the use of alternative fuels in its delivery vehicles, the installation of solar panels on its buildings, and the reduction of paper waste.
Overall, Canada Post plays a vital role in providing postal and e-commerce services to Canadians, and has been a trusted institution in the country for over 150 years.
Overview of Canada Post complaint handling
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Canada Post Contacts
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Canada Post phone numbers+1 (866) 607-6301+1 (866) 607-6301Click up if you have successfully reached Canada Post by calling +1 (866) 607-6301 phone number 1 1 users reported that they have successfully reached Canada Post by calling +1 (866) 607-6301 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (866) 607-6301 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (866) 607-6301 phone numberClick up if you have successfully reached Canada Post by calling phone number 0 0 users reported that they have successfully reached Canada Post by calling phone number Click down if you have unsuccessfully reached Canada Post by calling phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling phone number+1 (416) 979-3033+1 (416) 979-3033Click up if you have successfully reached Canada Post by calling +1 (416) 979-3033 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (416) 979-3033 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (416) 979-3033 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (416) 979-3033 phone numberInternational+1 (877) 632-6347+1 (877) 632-6347Click up if you have successfully reached Canada Post by calling +1 (877) 632-6347 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (877) 632-6347 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (877) 632-6347 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (877) 632-6347 phone numberCanada Post Online Shopping+1 (800) 563-0444+1 (800) 563-0444Click up if you have successfully reached Canada Post by calling +1 (800) 563-0444 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (800) 563-0444 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (800) 563-0444 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (800) 563-0444 phone numberMoney Order Verification+1 (800) 565-4362+1 (800) 565-4362Click up if you have successfully reached Canada Post by calling +1 (800) 565-4362 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (800) 565-4362 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (800) 565-4362 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (800) 565-4362 phone numberPhilatelic Inquiries+1 (900) 565-2633+1 (900) 565-2633Click up if you have successfully reached Canada Post by calling +1 (900) 565-2633 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (900) 565-2633 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (900) 565-2633 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (900) 565-2633 phone numberPostal Code Information+1 (877) 376-1212+1 (877) 376-1212Click up if you have successfully reached Canada Post by calling +1 (877) 376-1212 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (877) 376-1212 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (877) 376-1212 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (877) 376-1212 phone numberTechnical Support Desk+1 (800) 267-2797+1 (800) 267-2797Click up if you have successfully reached Canada Post by calling +1 (800) 267-2797 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (800) 267-2797 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (800) 267-2797 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (800) 267-2797 phone numberTTY+1 (877) 262-5762+1 (877) 262-5762Click up if you have successfully reached Canada Post by calling +1 (877) 262-5762 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (877) 262-5762 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (877) 262-5762 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (877) 262-5762 phone numberSolutions For Small Business+1 (877) 683-5895+1 (877) 683-5895Click up if you have successfully reached Canada Post by calling +1 (877) 683-5895 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (877) 683-5895 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (877) 683-5895 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (877) 683-5895 phone numberVolume-Based Commercial Customers+1 (800) 267-7651+1 (800) 267-7651Click up if you have successfully reached Canada Post by calling +1 (800) 267-7651 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (800) 267-7651 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (800) 267-7651 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (800) 267-7651 phone numberCommercial Billing & Payment Support
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Canada Post emailssellonline@canadapost.ca100%Confidence score: 100%Supportandre.payant@canadapost.ca99%Confidence score: 99%dave.penner@canadapost.ca97%Confidence score: 97%
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Canada Post address2701 Riverside Drive, Suite 1200, Ottawa, Ontario, K1A0B1, Canada
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Canada Post social media
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