Canada Post
Reviews and Complaints

I mailed out my Christmas cards on December 10, 2021. I put 25 stamped cards in envelopes in a mail box on Secrest St and South Main St in Penticton, BC. None of my cards arrived at their destination. I am wondering what happened to them, were they ever picked up from the mailbox that is still there, sitting upright.

The mailbox in questions is still upright and does not appear to be broken into.

I contacted CRA regarding my Jan 2022 GST/HST refund cheque that hasnt arrived to 3550 Hwy 33, Westbridge, BC V0H 1Yo. After contacting the CRA they stated that my cheque was put in the mail on Jan 5 2022. They also checked to see if the cheque had been cashed. It hasnt been cashed. It is now Feb 5 2022. CRA are sending me an application so that I can initiate an investigation and apply again to receive a replacement cheque. It was mailed a week ago. I havent received that either.

I went to the post office on Monday, January 24 and purchased an express post envelope with tracking and paid extra to get a signature. The envelope is showing as having been delivered on Friday January 28 but no signature is provided. The Mortgage Servicing Centre I sent this to says it was not received. This is a payout for my mortgage due early next week. I sent it off in plenty of time to avoid penalties and Canada Post has failed. Without a signature at the destination there is no proof of delivery.

Paid for Xpress post three day delivery with tracking, Lethbridge AB to Victoria BC Tracking number [protected]. Parcel finally processed by Lethbridge Centre January 24th. Parcel arrived in Calgary the next day was stuck there for more than a week. Feb. 3rd - the parcel is still in transit with no idea when it might arrive in Victoria BC. I guess from now on I should send my parcel by surface, or use DHL instead. Then I would know where my parcel is and when it will arrive. This is not the first time this has happened. I pay for Express Post only to find it takes upwards of 7 days. This is now 13 days with no anticipated delivery date.

They say they are open till 7:00pm and due to my work hours I'm unable to get there until 6:55 for the last week and nobody is there.

OPEN TILL 7:00 MEANS WHEN A CUSTOMER ARRIVES AT 6:55 SOMEONE SHOULD BE THERE. THIS IS UNACCEPTABLE AND IF THAT WOMEN DOESNT LIKE HER JOB SHE SHOULD QUIT. VERY RUDE.

I could not believe it when I read that a postal worker was sent home because he wore a higher quality of mask than is normal. The decision to send him home, because he was wearing a better quality of mask, due to covid, and that he had purchased that mask at his own expense- I just cannot understand such thuggish behaviour on the part of management. The worker was apparently wanting to protect his family from covid, and yet still fulfill his duties as a postal worker.

Why is it that I get told on the day of my delivery that they don't have a proper address. Then I call 20 min later and verify my address and then today DEC262022 my order says it was delivered but was not then we I contact support they tell me I have to wait long because THEY cant verify the orders address. Then to tell me after I make a ticket that I have to wait 3 business days and IF I don't get my package I have to contact the sender... Why do I have to attempt to get refund or something do to a CANADA POST ISSUE!

I tracked my order from beginning to end and my full address and buzzer are on the order. But CANADA POST CANT VERIFY THAT? why would your company even take the package then? tell the sender to contact the client to fix it. not make the person go through all of this. and then have a quote about how Canadians trust you with our mail. Because if this is how things work in this company then your liars.

Here is all my info

Name: Quintin Stull

Address: 175 Hunter St W, Unit 1111, L8P1R4, Hamilton, Ontario

Phone numer: [protected]

Email: [protected]@outlook.com

TRacking Number : LD109626347US
Ticket Number: [protected]

TRACKING LINK
https://shop.app/share/5ff6b155034897e0

My Address is 2427 Dallas Rd Vernon BC. My Packages worth a lot is being dropped at my neighbors house at 2410 Dallas Rd. Their address is clearly visible and so is mine. The package date was January 24, 2022. The tracking numbers is [protected]. This package was sent Canada post from Alberta.

I am Dale Wurtz at 340 West Chestermere Dr. Chestermere, Alberta
t1x 1b2 and have not received a letter from the usa re a cheque and mailed a letter at our post box to Saskatchewan both of which have gone missing. I know there are many moving parts to the mail service but two problems for us in the past month make me question the service of our mail person. These are the only two item that we mailed or receiving in a month and both have gone missing. Why?
my email address is dale.[protected]@gmail.com.

The driver who delivers to 3179 Jacklin Rd is beyond rude. He is new and has only delivered to our business (government office) the last three days. His scanner does not beep so when we ask if we can see proof of items scanned, he quickly flashes the scanner, turns and walks out. he does not allow us to clearly see that the items have been scanned. Because our mail has sensitive information in it, we are required to ensure it's safe delivery. I have never experienced someone so rude in their communications. He does not talk, will not look at you, and acts like you are in his way of doing work. He acts hostile and beyond rude. I informed him that we need to see the items scanned and he just says "here" and flashes the scanner quickly from 10ft away. Then walks away without acknowledgement. We ask that he be taken off this route as we don't have trust with our government documents

I returned a package through Canada Post on December 31st, 2021 to Amazon.ca, Inc. Address: PPC Commercial Return, 5940 Ferguson Road, Richmond, V0Y 2A2. This postal code, when I look it up is invalid by the way. Today is January 20th, 2022. The tracking number says "Delayed Delivery". The Ferguson Road address is literally 15 mins away from where I mailed the package and here we are 20 days later. I have until the end of the month for Amazon to refund the contents of the package (shoes).

Just awful practices...tracking says delivered...and not even there on that day ...have to complain and then the next day after the said made delivery it has arrived...what a joke of a sevice...canada post is a ridiculous company to deal with..and also similar with a notice left...the notice was not left at the time the update was made on the tracking...and the notice was UNNECESSARY...no signature was requested...so i ended up getting a electronic notification a notice was left when everyone was home?no notice was left for 3.5hours later until the postperson walked up with the notice...no package...what bs...just lazy..lazy people!I ended up at the post office with the unnecessary claim ticket for my package that came NO SIGNATURE REQUIRED!...so i basically did canada posts job to get my mail that was supposed to be dropped at my house!

Hi there,

I am complaining because I just got a charge of $50.00 for a custom charge which I for one was not informed about and second had already paid $50.00 for shipping. My order is only clothing there was no reason for this. I do not understand why I would be charged for these clothing items, I would like for you to explain why to me.

Picked up package on January 12 2022
inventory number is CJ 473 308 558US

I am writing on behalf of my wife (who has also sent a complaint but via social media)

I was on the phone during an encounter between my wife and our regular delivery woman (who has never been cordial, but we don't have many opportunities to deal with her)

I just from my experience with her that I have said hello on many occasions, thanked her for deliveries, wished her Merry Christmas, Happy Easter etc. and she either stares blankly and says nothing - or grunts and says "yeah"

She's not kind or gracious by any stretch.

Today, she showed up to deliver a package to my wife from the US which has a customs payment due. I was on video chat with her from Canadian Tire and was privy to the whole exchange.

She rang the door and wife answered, then opening the screen door. My said she reached around the door assuming the postal lady was giving her the package (I could not see from where the phone was sitting, but could hear clearly)

She said the delivery lady pulled back away from her quickly and then she snapped at my wife "You owe $40 and I need a VISA or some form of payment before you can have this"

My wife said, "Ummmm, ok then. One sec. Can you come in please? I don't want my cats to get out"

"No, I can't. COVID"

My wife said, "Ok, one second and came to grab her VISA from her phone case and looked at me shaking her head"

She opened the door once again to pass the delivery woman her card and again, she stepped back. "I need you to read it to me"

"Ok, but can you come a little closer? I'm not going to yell out my credit card number on the front step"

She again said no.

My wife said, "OK. Well here..." and began to give her the number, to which the delivery woman snapped, "NOT YET, I'm trying to type in your name?!"

My wife said, "But you didn't ask me my name" (pointing out she wasn't verifying her identity to begin with)

She didn't verbally acknowledge my wife at that point and I heard my wife say, "Can you please just step inside for a minute? I'm freezing out here and I can't keep the door open" to which the delivery woman responded, yelling, "Oh, YOU'RE cold?! I've been walking in this all morning!"

My wife said, "Well I'm sorry about that, but you chose your job. I'm not dressed to be standing outside"

At that point the delivery woman said, "You're being quite rude" and my wife responded in kind saying, "Actually, I think it's you who is being very rude right now" at which point the delivery woman turned around and walked off the step (according to my wife) and I could hear her yell back "I'm going to file a complaint with my supervisor" and my wife said she would be calling a supervisor as well and there was no excuse to talk to her that way!"

My wife came back to the phone and immediately fell to tears (she does NOT enjoy confrontation whatsoever) and was VERY upset over the way the delivery woman spoke to her and that she now wasn't able to even get the item (an expensive piece of clothing which was intended as a gift for a family member, but took some time coming across the US/Canada border) as we're going to said family member's home for New Years and she was excited (albeit briefly) that she WOULD have the gift to bring with us.

Now I am not a Government employee but most of my immediate family work for either the Provincial or Federal Governments and I myself am a local business owner and employer. I can tell you that, A) The woman's combative tone was there from the onset, and B) If she worked in the private sector OR any other area of the Federal Government aside from where she does; she would be reprimanded for taking that tone with a client. Especially one who was excited to see her there with the package, didn't complain whatsoever about the extra fee AND invited her IN because it was so cold outside (-32 with the windchill, in the sunshine)

Her behaviour was absolutely inexcusable and I want to know that she has been spoken to, and I want the delivery card ASAP so we can pay and pickup the package (because she did not leave the card; she left with the item in hand)

Lets see package deemed 1st attempt when the ild folks are sitting in their house waiting for delivery and canada post says couldn't deliver. Get on the phone where it doesn't matter what I select it won't register my selection. So then go onto this chat line of yours where they want my credit card info to charge me to help me with your companies problem. Why?
Why are you charging to help me?
Your phone does not give a selection to bypass all the crap and talk to someone with a heartbeat. Why?
So moral of story ….. don't call or try to get ahold of canada post. They won't answer, want to charge you to help you, make it darn near impossible to navigate your system without an IT degree. Degrade the elderly as you know we don't know how to use this [censored] so then one has to grovel at the feet of younger people to help us. Shame on you!

Wheres my parcel? And if you can't answer just cancel the damn [censored], its past Xmas anyways.

Thanks for losing the parcel, thanks for the no help and a big thank you for degrading me.

[protected]@yahoo. ca

For the last 10 days we have had no mail delivery in Lanark, Ontario. We did not receive notification that the service would be interrupted. 2 weeks before Christmas and no mail! So unacceptable. During this covid pandemic you think that the post office could at least step up and do their part like all good businesses are trying to do. People are currently relying on Canada Post to deliver gifts, medications, government cheques etc... as we are being told to limit contacts, so we MAIL parcels, cards and Christmas gifts to avoid face to face contact with love ones and the postal service fails big time!

I have seen the videos on you tube and facebook. The unfair descriminitory behaviour of candada post employees to Artur Polowski. A much loved and respected pastor in Calgary alberta. I promise you one thing. It will be a frosty day in hell bfre I spend another time at Canada post or Shoppers drug mart. You owe it to that man to better train your staff also a public apology. I'm glad hes taking you to court I'd love to see Canada post bankrupt. Your an obsolete dinosaur

Hi. I sent a parcel (CC192676680CA) to Cuba on the 31st of October. Now it is 21st of December, but the parcel is in Montreal from the 8th of November. What is the problem? All terms for delivery are expired. I sent 3 other parcels to Cuba in December, and all are in Cuba already.
1. I want to know what is going on with the parcel CC192676680CA.
2. I want to receive a compensation for delay. I paid CAD 138.03.

Just a heads up to everyone. ANYONE can redirect your mail without your consent. All they have to do is go online fill out a form with your name and address, pay a fee, and your mail will be sent to their address of choice. This is a serious flaw in CP security. Abusive partners, identity fraudsters and stalkers are just a few of the unscrupulous people that can and will do this. And when you inquire why your mail delivery has stopped. You will get the runaround, as CP protects the fraudsters. I imagine this is pretty popular at tax time.

I purchased a guitar as a xmas gift to my 12 year old foster daughter. It never arrived. After tracking this parcel for three weeks I decided to go to the post office to have them track it. I quickly learned that my package was already picked up by another resident in our small community of Legal, AB. The clerk/manager showed me the name of the individual and her signature and guess what? it wasn't anyone who resided a my home. Apparently, the sender accidently entered the incorrect Box number. The post office clerk/manager sent the package notice to the other persons address. This lade (Brenda) arrived at the post office and signed for the package and took it home. At this point neither the clerk or the neighbor noticed that the box number did not match my address which was clearly written on the package. The clerk said Canada Post must deliver to the Box number regardless of the address. To date the RCMP and the Town Mayor are not able to assist me in getting my present returned. It seems a though this national business is in the habit of protecting the wrong people as I have no way of finding out who has my foster daughter's xmas present.
I am totally frustrated with the quality of service that Canada Post provides honest, hard-working families like mine.