Carnival Cruise Lines
Reviews and Complaints

Hello, my name is Deidra Lynn Jones and on Monday, August 26, 2019 my sister Olivia Jones was denied access to the Liberty Cruise ship because she did not have her birth certificate.
Olivia's birth certificate was in her luggage that had been checked in through Carnival's luggage system over 3 hours earlier. We arrived to check the bags in at 11:30am and then we went to return the rental car. Once we realized that Olivia did not have her birth certificate, we immediately notified Carnival officials that the birth certificate was in the luggage. Pam, an official with Carnival Port Canaveral, said they would do everything to assist my sister with finding her luggage so that she could present her birth certificate; however, Pam and Carnival Luggage staff did not assist us at all. They did not even let Olivia know that she was not able to board the ship until the ship left. Pam also provide me with a contact named Louise. I e-mailed Louise several times before 3:00pm and she never reached out to me at all to assist my sister with getting on the ship.
I am writing because I would like to get compensated a total of $5, 500 for the loss we suffered as a result of being denied access to the ship and away from home during Hurricane Dorian. I am also missing items from my bags. The $5, 000 will cover the cost for being denied access and having to find hotel accommodates, food, clothing and transportation in a city that we were are not familiar with, and not to mention there was a Hurricane forming in the Atlantic. Our safety was put at risk and the $5, 000 also includes pain and suffering that we had to endure. I suffer from panic attacks and this situation caused me to suffer multiple panic attacks.
I can provide receipts for the hotel, food and transportation. If possible, I would like to resolve this issue so that I can move forward. I can be reached at [protected] or by e-mail at [protected]@gmail.com.
Thank you and I look forward to hearing from you soon.

-Deidra

My name is Jeff. My family and I took a 8 day cruise on August 19th from New York to Eastern Caribbean on Carnival Sunrise. We had a Grand sweet, room 7295. They are claiming a $200 million dollar renovation, all they did was add rooms and make the common areas smaller! Our bathroom had dirty water from someone else's bathroom leaking all over our floor. It took 6 DAYS for them to correct the problem! We had to keep towels on the floor just so we could walk into the bathroom and not step in someone else's crap, and urine! On day 7 our toilet wouldn't flush and they had to come to our room again! The pool is small and overcrowded. The food is ok. The dining room is half booths, feels like a diner! It was ridiculous sliding into a booth on formal night in a suit and dress! People were smoking marijuana all over the ship, we complained about it, nothing done about it. We couldn't sit on our balcony because the marijuana smell was so bad it was making my 12yr old daughter sick. There were people smoking in the kids water areas right in front of lifeguards and nobody said anything. When we complained to security, they just walked away. Carnival offered us $500 for compensation for our room problems! I laughed at them, our room was $6500. Worst company ever, don't waste your money with them!

My family booked 30 cabins on the carnival miracle. 9 out of the 15 cabins were dirty when we arrived 1 cabin had blood on the sheets 2nd cabin had brown stains on the sheets, 3rd cabin had hot pink panties in the bed. 4th cabin had work equipment in the room 5th cabin smelled like an outhouse requested cleaning twice waited hours. The other 4 bathrooms we cleaned ourselves with Clorox Wipes...all bathrooms we pissy. We all made various complaints with guest services and was treated rudely each time. I asked to speak to a supervisor 3 times and was lied to repeatedly by Olga at guest services. I watched her tell a customer who had a broken door that she could not service her and she should sleep in a room with the door missing. Olga was the rudest person I'd ever met on a cruise line...apparently I wasn't the only one...she was a liar dismissive and constantly rude. My group should have received about 750 dollars worth of cruise cash it never happened. Guest services in the miracle was ridiculous and the staff should not be doing customer service...it was not in line with carnival standards...I had all 30 of my guest remove gratuities and pay other staff that helped us during our trip which began 8.18.19. Every other person I spoke to had similar complaints. It was one of the worst experience on a cruise ship. My family and friends were disappointed and so was I. We are planning our annual cruises in the future with another cruise line. If the miracle is the standard now then look forward to losing plenty of revenue. Making the customer feel like [censored] for having valid concerns should not be the standard. Most of us traveled to leave the housework behind...the managers were also a mess and approached us as if we were lying. Customer service on this ship was truly unbelievable. I felt trapped during what should have been a wonderful vacation. Ist time I ever removed my gratuities and felt bitter after a cruise.

My 1st cruise ever. Alot of bad than good. I spent alot of money. Took alot to save up to attend my 30th class reuion. The ship was going slower than normal leaving out of Cozumel. Not right only $50 refunded back when it should be more. I'm very upset and yes I need at least half of my money back because overall my experience was bad and I could of spent my money else wear. The captain woke me up with the sad news and when i return back home today and to see people leave and get on the ship I just got off of NOT GOOD AT ALL, ship should been out of service due to it going slow and not making it to the 2nd destination. The staff was rude, servers rude, floors wet I lost my balance due to this, I played a machine in the casino machine broke down I complained to the manager. Overall not good. Only good was the guy that cleaned my room & my server Joel for my dinner in Scalet. I need somebody to call me & I need a refund. I have all the names I talked with at guest services, casino etc. I need somebody to call me asap. If no reply me and my lawyer will go to the next step.

Eleanor M. Williams
[protected]@yahoo.com [protected]

Booking# 6ZZ7l7 Ship breeze.. I was not able to go to on my cruise because of hurricane Harvey they told me my deposit I paid would go toward a future cruise now they telling me i had provide documentation when that not what i was told and when i called last week the girl told me she seen where i have a credit and she would send it over to who process the claims. They trying say im a lie when I never received any information they so called they send via email and through mail.

Reason for me choosing carnival horizon was for the sky bike. I have done several other carnival cruise ships that have pretty much the same thing. So this was something different and for it to be closed during my birthday is very disappointing. I should be given some type of incentive for this inconvenience. I also called over the phone and spoke with such a rude woman name schwana walker (Swa) from escalations dept. If that is a representative for your company i would never consider cruising with carnival ever again.

I have been cruising with my family every year for the last three years with some extended family that know book reservations for the company. We have always enjoyed ourselves, I'm a vet and my husband is currently still serving. We believe in respect being shown on both sides of any situations. Aug 17-24 we started our cruise aboard the Vista. We are traveling with a several extended family members our travel agents and all of my children along with my oldest boyfriend.
One evening my daughter and her boyfriend decided to visit the club on board. My 19 year old, 110lb daughter comes screaming down the hall that she was jumped by 5 women, not little girls but women. Her boyfriend came to her defense and security is trying to put him in handcuffs. So he feels he did nothing wrong and is refusing to cooperate AT FIRST. During the time that he was refusing he elbowed a security guard. Three of the security guards got him handcuffed and started kicking him over and over. I had to physically get on top of him for them to completely stop. Of course I'm yelling and the boyfriend is saying some not so nice words. During this process he receives a busted up nose and bruises across his back and chest. They kept trying to get me to leave. Finally head of security arrives and swears his men did no such thing. So I'm blind the bruises that young man has don't exist, the infirmary did not treat him as a concussion patient. As a nurse I decided I would tend to my daughter and her boyfriend rest of cruise. Only to wake up in the morning to find out they are disembarking my daughters boyfriend and he will no longer be able to do another cruise. Fine so be it but let's be fate right, what happens to the women that beat up my daughter all at once. NOTHING, we keep saying we want to press charges and nothing. The cruise is almost over and we still haven't received the information requested. When we contacted JAG and the military police for guidance they informed us to get all parties information before the ship docks. The head of security just keeps saying this wouldn't have happened if your daughter wouldn't have said what she said. THAT is what has my blood boiling, as head of security you are blaming the victim for asking females who were giving her dirty looks in the club and started to follow her... so she states why are you [censored]es following me. That gives them the right to all attack my daughter. My daughter is scared to leave her room unless she knows we are all going to be with her and all the security guard has to say is you can press charges but what did your daughter say. Words do not give anyone the right to jump someone.
As for the boyfriend we have been asking about body camera video because were the incident happened there were no cameras and I'm definitely helping this young man and family press charges against security and the way Carnival treated him afterwards. No one ever took my statement before hand before taking information to the Captain from my understanding. This young man was enjoying his self before everything and if we would have had some form of cooperation from security without the nasty attitude towards us maybe I wouldn't even be writing a complaint.
We just want the names of the females that attacked my daughter and to see the video of that so we can send that to our lawyer and the name of the officers involved in kicking my daughters boyfriend while handcuffed and laying on the ground, I was also told to request to see the body camera video also. That young man deserves an apology for being treated like dirt from every member of security except the individual that took my daughters statement.
This is all information I should have received right after everything when I asked for it.

We chose this cruise because we heard great things about Carnival and their ships. It started off great because we got on the shift fast and got our room before everyone since we had a suite. After getting to the room we went to get a soda because we had the soda package. IT was very crowded and took nearly 15 minutes to get a soda. We were not use to having to go to the bar for sodas, since we cruises with Royal Caribbean and they had machines that allowed you to get it at anytime. We asked guest services if we can cancel it since it seemed as if it would take a long time to get each one. They said they would check and call our room wither that night or the following day, but we never got anymore information on it. The second day we got brunch at their main dining hall and while eating my eggs, I thought I was biting down on a shell, but it ended up being a chipped piece of plate even though my plate was not chipped. We gave it to the host and asked them if we could just have a private table for dinner because of the piece of porcelain. They said yes, when we got to dinner we got put at a shared table. We did not even have to sit at a shared table the night before, so I was not understanding why we had to then. We just went ahead and ordered so we could make it to the show. The next night I asked for the same request since it was not filled. They put us at a dirty table this time. When I told my server about it, he proceeded to try to give me the used water from the table before. Then when I asked if they could just wipe it off and get fresh water, they made us move tables completely and put us in a crowded table in the center. Service was slow every night until our final night. We waited at least ten minutes if we wanted another soda or something to compliment our meal. The lady who cleaned our rooms was one of the nicest people on the ship, her name is Chacha. She got whatever we needed and was very kind. The trivia Fun Squad person, Sharron was also very kind. I went ti guest services after all this to get an overcharge for the spa fixed and told them about all this and they did not seem to be surprised. They said they would let the restaurant manager know. After eating one night we heard someone call V2, which was our room number so we turned around and it was the manager. So, we finally got to talk to him on the last night. He laughed when we told him about our experiences and mentioned they were short staffed. This was the most irritating part of it all. We had the most issues in this part of our experience and he did not seem to care. I would not recommend going on this ship. The good did not out way the bad here. Nearly everyone we spoke to had something going on that was frustrating. I put that the cabin was average in my review because it was a nice suite, however about us was the gym and you could here thing clinking around and that made it hard to sleep. We also called customer service after the cruise and all they offered was a $50 on board credit for my next cruise. When I told them I was not satisfied with that since my room alone was two thousand, they said there was nothing else they could do.

I booked a cruise on the breeze for my birthday and unfortunately I had to cancel. They told me have I a free cruise but pay 200 to keep my room and of course port charges. But when I canceled there was no refunding the 200. They were going to give me an on board credit upon getting on the boat. It just seems like bad business to continue the charge when you have to cancel for unforeseen reason.

Hello,

I am not complaining, we had a trip planned for our 10 year anniversary. On the way to the airport my husband received a call from his mother that his grandmother had fallen, he is very close to her. With not knowing how she would handle it, he choose to say home to be by her side. So I proceeded to attend the cruise by myself. I had a great time, however I spent it alone. I was just wondering if we could maybe get some form of credit so we could plan another trip together. We want to go on the Horizon ship on our next vacation. Please let me know if you can help us out, I would really appreciate it so much. Hope to be on a ship soon, next summer we will have money to go again, any help would be great. I can be contacted via email [protected]@swirecc.com M-F 9-6pm, [protected].

VIFP #[protected]
My family and I went on a cruise out of New Orleans on Carnival Glory, we boarded the ship just fine. We went to our rooms and noticed that it was very hot, we then went to customer service desk and requested a fan, the lady at the desk gave us a hard time and said we could only get a fan if there was a medical issue. Finally, we let her know that my wife did take medication that affected her and that we needed the fan to keep her cool. She finally said they would bring a fan to our room.

We then went to the Main Dining Room to see where our table would be at dinner, they showed us our table and it was a table for 4 people...there are 5 people in my family. We explained to them that this was not going to work, they insisted that it would be fine. Well it was not fine, we sat there and there was not enough room for our food and no room under the table for our feet, everyone was stepping on each other. The next day I went to guest services for the second time, they told me that I had to talk to the MDR staff, so I did and they would not help. I talked to 4 different people on different days and no one would help us get moved. We sat cramped every night at dinner.

In the MDR we also experienced very poor service, most nights they didn't take our order for 30 minutes and we didn't get out food for over an hour. It should not take almost 2 hours to go eat dinner. I understand there are many people to serve but on our last cruise we didn't wait and we were done in an hour or less, our waitstaff was very attentive and interacted with us a lot. This time they didn't interact with us at all. Not very fun at all.

When we went to shower the drain would not drain, we had to use the beach towels in our room to soak up water that overflowed out of the shower. I called and let them know they said someone would be right there. After 90 minutes i visited guest services again and she said that someone would come that night. Well the next time we showered the drain did not work still, I visited guest services again, and again she said someone would come. They finally did come to the room and used a plunger to try and make the shower drain, but the next time we used the shower it overflowed again.

Most nights the shower water was so hot we could not even step in to use it. I have experienced cold water but never water so hot you couldn't stand it, and there was no way to turn it down any more.

We were on deck 6 forward, the hallway from day one close to the elevators smelled like sewage. I am not sure what was going on but it smelled so bad everyday it was hard to walk down the hall without getting nauseous.

After spending over $6000 for this trip it was very disappointing that when we brought issues up on the ship that noone could really help, people said they would help but nothing happened. I would like someone to respond and at least attempt to give some sort of concession for all the problems we had.

If this was our first cruise experience it would have been our last. This trip was horrible.

My family cruise was 07/28/19 from port Everglades for 6 days. We had 43 guest in total however 6 guest did not make the trip due to airline mix up. The time we picked on the airline was after the cruise would have sailed, an error on our part, however the computer would not let us register because it recognized the problem, so my son called Carnival on Wednesday 4 days before the cruise to find what the problem was. She did not tell him the problem she just did an over ride. Upon arrival at security, I asked the young man what I needed to do so that my family could meet us at a different point on the cruise, he said he had to speak with his manager. he came back and asked us for the names and rooms numbers for the manager which I gave him. After a while he returned and said they would hold the rooms. On Monday after I realized they were not able to make the cruise, I went to guess services and request that my family who was suffering from Cancer be put in one of the rooms because it had a balcony, I was told the rooms had been resold therefore my family were not able to enjoy better rooms. I had members of my family with 3 and 4 persons in a room that I wanted to use the rooms to be more comfortable. therefore I am requesting a refund for Cabin 6395, for 3 persons, Cabin 9317 for two persons and Cabin 6459 for 1 person. The names are Xavier, Walter, Ava, Keith, Alisha and Mason McNeill. This was our family 2nd cruise with Carnival, In 2017 we had 55 persons on a cruise and we hope to continue cruising with Carnival. Your prompt attention to this matter will be greatly appreciated. Thank you.

Good afternoon,

I am planning to cruise on the Carnival Conquest ship on August 17th-24th. Along with that, I am a part of a group reservation. On Sunday July 28th, I called Carnival on the behalf of my friends in regard to an open availability on the ship that I saw online. They wanted to cruise with myself and our group, but it was on the stipulation that they would be able to receive the group rates that we had. I knew the group booking department was closed on Sundays so I proceeded to call Carnival to check if they could receive the group rates. This was all prior to me booking. At this moment I spoke with one representative who assured me that I would be able to receive the group rates and if we had purchased the cruise at that time, the group department would either reimburse them through their payment method or on-board credit. I was told to call the next day (Monday). After hearing this from a Carnival representative, we continued with the booking process online. I then called again after we booked because on the first call we had, the woman told me that there was an online on-board credit deal with interior rooms. I did not see the credit after we booked so I called in to make sure there wasn't anything that was missing. I was informed that the deal was only for select cruises, but before ending the call, I asked about the group rates again and I was told the same exact thing that the prior representative told me (I would be reimbursed either through my original payment method or on-board credit). Hours had gone by and I had looked at my friend's booking and realized that it stated "two twin beds" on the booking screen. I was a bit confused by that because there were going to be 4 people in the room. I wanted to make sure there wasn't only going to be two twin beds in the room, so I called Carnival for the third time that day. I spoke with another representative and she clarified that the screen doesn't depict the actual room set up. I wanted to continue to reassure my friends that they would get the group rate so I then asked her about the group rates as well and once again, I was told the same thing that the other two representatives stated (I would be reimbursed either through my original payment method or on-board credit). After speaking to three Carnival representatives who gave me the same exact information, I felt confident that when I called the group department the next day everything would go smoothly. On Monday July 29th, I called the group department as instructed and was told that I would have had to book the cruise through them in order to get the discount and all they could do was link the dinner times. The cruise was sold out at that point so booking through them wasn't an option. Confused why three Carnival representatives consistently gave me the wrong information, I called Carnival and got transferred to the Escalation team. I spoke with a gentleman by the name of Maurice and voiced my frustration about confirming the same information with three Carnival representatives and it being the wrong information. I told him how I booked this cruise with the reassurance that I would be able to receive the group rates and get some form of reimbursement. He apologized and stated that they didn't have the authorization to do that and there was nothing he could do. I was told that we could cancel the booking, but that was not an option because flight, hotel and ground transportation arrangements had already been made. At this moment, I was even more frustrated with the false statements that were given because I did my due diligence in confirming with Carnival, only to find out that the information that I received and shared with my friends was inaccurate. I personally have been on three cruises with Carnival prior to this upcoming one and I've had a great time with no issues at all. I've also been in the customer service world and I know that if an employee, let alone three, gives false information, it needs to be addressed. At this rate given that it's their first experience, there should be some form of compensation for the inconvenience and inaccurate information on Carnival's end. I would hate to have this to be a significant part of their memory on their first cruise with Carnival. I am looking forward to talking to someone (who can actually address it) about this issue.

Thank you

Hi my name is David hernandez and have just came back from Carnival horizon July 27-Aug4 and just wanted to say what a disappointment it was that the sky ride wasn't open. I was really looking forward to that and was basically closed the entire week. It was never dealt with and never reopened. What a shame I wanted to take my cousin about that and we were talking about that ride before our trip. Oh well carnival has to resolve problems more while at sea.

I contacted Carnival Cruise this morning to see if we could upgrade our room to a balcony room! More money for carnival right. Well the customer service agent 1st told me I had to be transferred to another department to do so. Okay that was fine. She comes back on the phone and tells me she can make the update. That was fine as well. Then she tells me I can not upgrade my room because I booked under a promotion which i didn't. The difference was under a $100 to upgrade and we were willing to pay that. Then she comes back and tell me I can't upgrade because I already paid for the cruise in full and not in payments. I was not giving the option to put a deposit down and make payments when i booked our cruise so That was not a option for me. Then the agent tells me she can updated it but she will have to cancel our current booking and we would lose 75% $938 of our payment. Then she would have to rebook the cruise for the complete amount so we would be losing $938 just to upgrade to a room that was under a $100 difference. This is our 1st cruise with your company and it is for our honeymoon, but already we are not having a good experience with your company. If this is the kind of customer service we are going to recieve on the cruise as well we will make sure to never book carnival again. There is no reason we shouldn't be able to upgrade when the cruise is 3 months away.

I am writing to get resolution to an issue from 06/22/19. On 06/22/19, I woke up to an email cancelling my cruise because Vista propulsion issue. I do not understand "Why would Carnival (Vista) suddenly cancel a cruise for an issue they knew about since February 2019?" In the email, I was told they would process the refund and I used Gift cards for the cruise. My cruise had an individual booking number with my name but Carnival shipped the refund to a Group Leader. The Group Leader did not make my payments and Escalations assured me the refund would be mailed to me. If the Gift Cards were sent to me as they promised, we would not have any issues. If you check the booking you find numerous calls from me regarding the refund. Now there is $375.00 still outstanding for which I used a $500.00 Gift Cards: $375.00 on booking #3VVJ33 (SON) and $125.00 on my cruise (3VRS45) I'm told to contact the Group Leader. I've spoken to the Group Leader several times in which he states Carnival sent 3 different Gift Cards as follows: $2000.00, $1484.50 and $100.00. Although I've spoken to numerous Customer Care Agents, Escalation Agents and other departments, neither of them provided consistent information. It is very frustrating and very aggravating to talk to so many people and don't what to do or where to get additional information. The last person I spoke to Hilda (Escalations). On 07/26/19, Hilda called me to tell me again to talk to the Group Leader but he was on the line with me. No one took responsibility or Ownership of the issue for a One and Done resolution.
Therefore, I needed to find another cruise in that timeframe because I'd scheduled that time from work. Although Carnival provided a discount for another cruise, I had book a flight to get to the worst Ship ever (Ecstasy). We were plagued with sewage smell where we had to sleep someone else room. Then we dealt with Cold food and not so good food in the Dining Room so I ate on the Lido Deck each night. Guest Services wasn't very helpful nor did they care that we had to endure the sewage smell.
Below are the correspondences via Facebook Messaging:
JUN 20, 2019, 5:28 PM
I am a Senior Citizen on a fixed income that added Cruise cash and made my payments so it would not create a financial hardship. In July 2018, I purchased a cruise on the Carnival Vista in the amount of $1532.00. I made my last payment to them in October 2018 along with placed $300.00 for Cruise Cash. Due to excessive charges on a cruise, I decided to get a Cash Account that way I can control the charges. Apparently, Vista started having maximum speed issue since April and tried to correct it without losing money. As a business, once they found the cruise needed to be cancelled, they should have started pulling all cabins from different cruises from Galveston Port to provide to us to make it more convenient for loyal cruisers. They did not do that because they wanted more money. On 06/20/19, I received an email from Carnival stating the cruise was cancelled. They decided to provide a 100% paid cruise which is great. My cruise included, cabin, taxes, Vacation protection packages and gratuities. I feel everything on the Vista Cruise ship on 07/13/19 should be included in the Free Cruise. We paid according to their terms and conditions without cancelling. My family decided to cruise in the month of July because that is when we can all be together. Due to Carnival canceling he cruise, we have to find another cruise and pay out of pocket because will not allow us to use the free Cruise. That is Ridiculous! Every agent I spoke to this morning provided different information for the questions I asked...no consistent verbiage. The red flag for me was we needed pay again for another cruise where we have to fly out. This flight cost us $400.00 and some of us $1400.00. Therefore, the cruise they gave us isn't free. They have disrupted our work life, family life and created a financial hardship.
I'm very sorry Marie for the disappointment this has caused you and the family. Mary
JUN 25, 2019, 2:11 PM
R Recently, my cruise on 7/3/19 was cancel to propulsion issues. Carnival stated they would be issuing refunds for the cruise. We have a Group Leader and I'm told the refund is mailed to the Group Leader. I do not want my refund mailed the Group Leader especially since I pay for my cruise under my profile. Is it possible to have my refund mailed to me instead of the Group Leader?

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

Hello Marie. If you give our Guest Solutions team a call at 1.800.764.7419, they will gladly look into this. - Shaneto them and was told the refund would be sent to the Group Leader

That would be all we could suggest Marie. I am sorry and wish we could do something for you here. - Shane
The only other suggestion would be to call back and ask for a Supervisor. - Shane
9:58 AM
After the cancellation of the Vista Cruise for July 13, 2019, Carnival started the refund process. I've been trying to get the last payment of $375.00 but have been unsuccessful. I was told by escalation they would send the payment to my address. When I called to confirm the shipment of the refund, I was told they sent it to the Group Leader. Group Leader states Carnival did not send a Gift Card for $375.00. I have been going back and forth for the while now. Carnival will not provide the Gift Card number nor will they check to see if has been redeemed. However, I did get some assistance from Hilda in escalations. Carnival keeps telling me to talk to the Group Leader but I'm told he did not receive it. I've left several messages for Leah Joplin in Group to call me. I cannot believe Carnival cannot cross reference the Gift Card refund and tracking number for a resolution. At this point, I believe Carnival have no intention of refunding my payment. This is why I needed to request assistance from Florida Attorney General Office

I've made every effort to resolve this issue so now I've had to involve different agencies for assistance.
I want my $375.00 release immediately or documentation for the issuance of the Gift Card, tracking number, gift card number with any other information. I've spoken to everyone I could talk regarding this issue but still do not have a resolution.

If there are any other questions, please feel free to contact me @ [protected].

Sincerely,
Lannie Arrington

My adopted daughter and I were booked for a cruise Aug 1, 2019, She went into the hospital suicidal on July 18, 2019 for the 3rd time (she wanted to stab herself to death or throw herself over a balcony). She was in 3 hospitals that one night-- The hospital discharged her Aug 26, 2019 because they cant help her and she has to go to a residential treatment center to help her with PTSD. She has to go to further treatment--she is on a waiting list.

On July 21, 2019 I called Carnival and told them that I had to cancel my trip due to the suicidal situation and I wanted a credit for both of our cruises. They told me they will refund the port taxes to my credit card and then give me a full credit for both of our cruises for a future visit once I email them documentation from the hospital. I asked if i could provide the info first but they said no, said you have to cancel first. So--I trusted them and cancelled our trip. I immediately sent them the hospital note showing she was in the hospital and a letter that her EMDR therapist specifically wrote to Carnival suggesting we dont travel due to Rita's saftey.

"Guest Administration Coordinator" Cheria Walden at ph#800-438-6744 ext 70450, icare@carnival.com replied and said she will only give us a refund for 50%, not 100%. She didnt care that my daughter needing more treatment has prevented either of us from going on our cruise. CHERIA WALDEN DIDNT CARE AT ALL. I emailed her 2 times to reconsider and she absolutely refused. I asked her to provide me contact info for the CEO or anyone above her and she never responds

For our Cruise trip we bought pictures trough the company of different events. The app tells us that the pictures are downloaded but it wasn't.
I have sent e-mail to tell them about this but haven't received any answer about this.
I would really like to receive those pictures as soon as possible because they will be deleted without us receiving them.
Our cruise date were from 13th of july to 20th on the Carnival Breeze leaving from Orlando

All of a sudden my password and email did not work online. Had to set it up again. I had 3 booked cabins on two different dates. Lost my booking number. They would not help me without a pin number. Finally found my booking numbers but they still could not find my cruise. Angry and called again. I wanted my booking to show online. The 2nd customer service agent sent me to technical support which was closed for the day. I myself was able to finally figure out how to get my booking to show up online with no help from the stupid agents who were supposed to help. There has got to be another way to help a customer find their cruise! I told them I do not remember ANY pin number that was supposed to be given to me.

Last time I cruise on Carnival.

7/25/2019 booking #8QHT53

I contacted Carnival Cruise this morning to see if we could upgrade our room to a balcony room! More money for carnival right. Well the customer service agent 1st told me I had to be transferred to another department to do so. Okay that was fine. She comes back on the phone and tells me she can make the update. That was fine as well. Then she tells me I can not upgrade my room because I booked under a promotion which i didn't. The difference was under a $100 to upgrade and we were willing to pay that. Then she comes back and tell me I can't upgrade because I already paid for the cruise in full and not in payments. I was not giving the option to put a deposit down and make payments when i booked our cruise so That was not a option for me. Then the agent tells me she can updated it but she will have to cancel our current booking and we would lose 75% $938 of our payment. Then she would have to rebook the cruise for the complete amount so we would be losing $938 just to upgrade to a room that was under a $100 difference. This is our 1st cruise with your company and it is for our honeymoon, but already we are not having a good experience with your company. If this is the kind of customer service we are going to recieve on the cruise as well we will make sure to never book carnival again. There is no reason we shouldn't be able to upgrade when the cruise is 3 months away.