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CB Cruises and Charters Carnival Cruise Lines You changed my ship and entire room and guest relations
Carnival Cruise Lines

Carnival Cruise Lines review: You changed my ship and entire room and guest relations

T
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1:34 pm EDT
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I went on the Carnival Venezia August 10th - 14th to Bermuda. I paid over $3,000 for a suite. When I originally made these arrangements I booked them on the Carnival Magic, You changed the ship on me. I booked a suite for the 7th floor middle of the boat dock side on the Magic. When I got to the ship I realized that you put me on the 14th flr in the front of the ship on the opposite side. I need to understand when you change a ship how come I wasn't put in the same area. I went down to guest relation they told me that they were full and didn't have anything available. She did tell me if I didn't like it I could leave the ship and go home. That phrase was uncalled for. Is this how you train your staff? I paid allot of money and got nothing I really asked for. I didn't get the ship I wanted. I didn't get the floor I wanted. I didn't get the side of the boat I wanted, I didn't get the middle of the ship I wanted and I DID'NT get the customer service from your guest relations that ANYONE deserves.

Desired outcome: you need to rectify this situation. I paid allot of money and got NOTHING that I originally asked for. This not good customer service.

Aug 23, 2023 2:32 pm EDT
Carnival Cruise Lines customer support contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

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Thank you for posting your concern.

I'm sorry to learn that the location assigned to you did not meet with your satisfaction. However, when we did the ship's transfer, we advised guest will be assigned to a comparable stateroom to which you had.

We would like to apologize for the behavior displayed by the staff. Please know that all employees of Carnival Cruise Line must maintain a professional status when assisting guest, I'm sorry this was not evident.

Sincerely,

Guest Care Executive, Office of the President

Carnival Cruise Line

3655 NW 87 AVE

Miami, FL 33178
Aug 23, 2023 2:41 pm EDT
Carnival Cruise Lines customer support contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

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Thank you for posting your concerns.

I'm sorry to hear that the location assigned to you did not meet with your satisfaction. We did advise previously that you will be assigned a comparable stateroom, as location is not always possible when these changes occur.

Please know that all employees of Carnival Cruise Line must maintain a level of professionalism in order to remain part of the Carnival team when assisting our guest. I'm sorry to hear this was not evident.

Please accept our sincere apologies for the disappointment you experience.

Sincerely,

Guest Care Executive, Office of the President

Carnival Cruise Line

3655 NW 87 AVE

Miami, FL 33178
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