Casey's’s earns a 1.2-star rating from 360 reviews, showing that the majority of convenience store shoppers are dissatisfied with purchases.
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refuse to service me
I went into the casey's general store to buy some merchandise. Walked up to the counter to pay and the employee named stephanie said she wasn't going to service me and walked out of the store to smoke a cigarette and started using her phone. I then waited about five minutes for service. Finally I walked over to the pizza part of the store and asked if she...
Read full review of Casey's and 1 commentx employee
I am retired from whirlpool after working for 35 years. Want something to do a few days a week. I have also had two knees replacement. Well to make a long story short I could not do it. Well the ###, manger decide to bad mouth me in front of my husband and another employee . I think this is wrong and he owns me and my husband a agonize[sorry that spell wrong but know what I mean] I leave this in your hands .
The kitchen is beyond dirty I gpt food there alot I will no more
The complaint has been investigated and resolved to the customer’s satisfaction.
food quality
There pizza has hardly anything on it, the last three time we have ordered it was awful, no meat (we order meat l0vers) this time I ask the girl if she had sandwiches, she said they have pork fritter sandwiches, I ask what she would order, pizza or fritter sandwich, she said she would never order pizza from there. Because of that I ordered pork fritter sandwiches, we got bread with fritter, no sauce, no ltettus, or any thing. I won't try again but just thinking someone should know.
The complaint has been investigated and resolved to the customer’s satisfaction.
Why in the world would you delete the Bacon Cheeseburger pizza, that is the BEST one that you had to sell. I am asking that it be brought back to be sold again.
Last night we ordered the (All meat) pizza, there was not much meat on it, and it cannot hold a candle to the Bacon Cheeseburger . I was not very happy with it, as we like the cheeseburger one.
I think you will lose sales with that pizza unavailable, so I suggest that you rethink that decision, if you need to take one away, try one of the other ones.
high gas prices,
Gas prices are running $3.47, 15 minutes down road it is $3.15, in terre haute $3.05, covington $3.15. When you ask why so high the answer is they must run same price as marathon station, that when they were built they had to sign a contract with marathon that they would run same price. This is stupid. Marathon catches people from state road 63, casey's only get business from people in town. Marathon has a monopoly on gas prices, a win win situation for them. Over course people in town have to pay and suffer for the bid wigs. I will buy my gas either at pilot, danville il, or covington. Alot of people in town feel the same. Again the people in cayuga looses. Sad day!
manager
Manager is speed freak, she talks so fast and comes off rude. She barks off orders to staff and sits in office all day. Her kitchen staff hates when she is there cause she is wishy washy, and hangs out in the office w/door open to watch them. She gets bent out of shape at the least little thing. I'm not gonna eat there anymore cause I feel sorry for the people that work there and don't like it when I run into her, cause she is so fake and you can't understand her anyway.
The complaint has been investigated and resolved to the customer’s satisfaction.
Cashier was hitting the machine because he couldn't get it to work, after the purchase he rudely talked bad to the other customer that he works four jobs and pays taxes for other peoples food all because the nice woman used a link card. I am very upset at his behavior, I hope this matter will be dealt with. Thank you.
I am still trying to figure out the complaint from the ONE LONG SENTENCE... "Cashier was hitting the machine because he couldn't get it to work, after the purchase he rudely talked bad to the other customer that he works four jobs and pays taxes for other peoples food all because the nice woman used a link card. "
Are you saying that he was talking to another customer. At this point you decided to listen in and make it your business.
For one i am not on welfare i work a full time job 50+ hours and for two no he does not know this woman i know this because she is my mother in law so yes it is my business thank you very much.
unhappy employee
I have been working for casey's for almost six months now. Coming into the job I knew that the manager was new and only started two months before me, but when I was not trained and told to read the handbook and then a week later told that the handbook was wrong, after that it was like my manager went after me she has called me #ed, incompetent (sorry but that's her wording.) everyday I work is like a day in hell she is always yelling at me and putting me down I watch her steal food and treat customers poorly and no matter who I tell I can't get any help I don't know what else to do or where to go. I called the area supervisor and he just called and tattled on me to my manager. People come and go the longest staying employee is me I have seen many people come and go every week there is someone hired and someone fired or someone quit. I would think that from all the calls and complaints and people that are constantly hurt by this horrible manager that someone would notice these problems. But no matter what happens its like nothing ever helps it just gets worse. If anyone has any idea me and my co-workers would be very appreciated. No one should have to work in a job where they are use to crying every night after they leave work or feel as distressed as I have felt for the past six months.
The complaint has been investigated and resolved to the customer’s satisfaction.
employee intimidation
Until [protected] I had been employed full time at Casey's General Store in Marion, Indiana. I started as a part-time employee, was moved to full-time within 2 weeks due to work performance and offered 2nd Assistant Manager within 1 month. The Manager there, a Mr. John Grice, who had only been with the company a month longer than I had, started my first day...
Read full review of Casey'sno breaks
Well my hours are somtimes from 2:30am to 1pm or noon to close or they just end up being 11 to 13 hours shifts and it gets me I didnt ask for that shift but they gave it to me. Then there are no breaks at all during that shift. they say its in the policy and they dont have to. i really dont think they know how to make there shifts out, when giving it or the...
Read full review of Casey's and 4 commentsgender discrimination
I worked in marion in. I was hired when the store opened. I started as a pizza maker and then to cashier. I applied numerous times for a management position and finally I was told I would get an assistant position. The area manager told my boss to show me every thing but the books until he could get to the store to talk to me and make it official. My boss was offered a transfer to anothere store in the mean time. So I also applied for the store manager position.
Well needless to say I did not get even an interview for eithere position. The area manager hired a man for the store manager spot and anothere man that had only been with the company 3 months to transfer to the marion store. I found out he was only part time in the kitchen.in the mean time I had been busting my tail for months to prove my self. I later found out that 99% of his mgr team are men! I found out the area manager is openly gay and male get the picture? I consulted a lawyer and it would cost a fortune to sue. I wrote the eeoc and am waiting on them. Nothing will probably come of it because conveniently after I filed my complaint he hired a woman for second assistant. There are othere complaints against him but all have circumstantial evidence. I was told when I hired that employees get hired from with in. What do they define from within? All I know the entire district that the marion store is in has the worst upper management I have ever seen, that is from the area manager on up. The district manager has blinders on and obviously does not care about the hourly employees. As long there are bodies in each store she does not give a #!
The complaint has been investigated and resolved to the customer’s satisfaction.
cashier was rude and unprofessional
Walked in door both cashiers made a rude commit about me, started laughing at me. I was offended rolled my eyes at pat and she came back with a smart remark, that if I keep rolling my eyes there gonna go back into my head. I don't appreciate being treated in this manner, she needs to realize that the customers are guest in the store and don't need to be treated like this.
special offer
I had 12-14 pizza box tabs for a free pizza. It only calls for 10. Anyway when I went to get my pizza, the special came with an order of bread sticks. The lady didn't know I had the tabs for a free pizza and said sorry you can have the bread sticks but you have to pay for them. I couldn't hardly believe that, come on, an order of bread sticks? So I told her no thanks.
The complaint has been investigated and resolved to the customer’s satisfaction.
pizza crust not done very little cheese and meat sauce. looked like reun over by a truck
rude employees
My wife and I went to get gas at caseys in knoxville, iowa at 2:30 pm on may 22nd.. Store # 2 I sent her in to pay.. And put the nozzle in our truck.. I then pushed pay inside.. And the attendant came on the speaker and said I had to prepay inside.. So I waited for her to pay.. There were other customers in the store waiting in line.. So I waited.. The...
Read full review of Casey's and 1 commentunhappy employee
I have worked for casey's... And I was not on the schedule I was termanted. Because I was a no call no show... Now I was not on the schedule too work. I go in and ready for work and the employess said that the manager was going too get rid of me... This store has a bad employee releations with there employees... The schedules... Should be set.. And nothing...
Read full review of Casey's and 11 commentsparking lot
I went to caseys on june 26th to pick up some food for a road trip. Everything was fine inside, but when I left I backed out of thge parking spot to pick up a large machine scrw in my tire. Tried to call them for over an hour to ler them no to check the parking lot and the only thing I got was a buzy signal. If this is how they are going to take care of there parking lot I will just start going else where
management
Employees stealing, drinking in cooler, drug test should be done on assistant manager, bugs in food 6 months ago exterminator never came the manager just used raid, the assistant manager parties with some employees and treats the others badly if they don't go go the bar with her, write ups for gas drive offs but not aloud to call law enforcement if you have a drive off, assistant manager comes in drunk when off duty makes the employees uneasy
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree compaints should be heard, in store 1932 in Chillicothe, Mo there is an employee who has been late 3 times in the last two weeks and yet still has ajob, he has been wanted by the cops and it is recommended that a piss test be preformed. I feel that this is an unsafe work environment yet nothing is being donel
unsanitary kitchen workers
To whom it may concern; my husband and I have always liked casey's pizza, it's the best in town. We have been steady customers for at least 15 years. Two weeks ago, we ordered a pizza, I went in to pick it up. The young man doing the cooking was dirty looking. He had long curly hair, that he ran his fingers through and went back to makeing pizza's without washing his hands. I brought the pizza home, but I sure was not happy eating it. We have the coupon's for a free one, but l;ast night we were going to get another. I told my husband if it was the same guy, and he still looked dirty get the pizza somewhere else. We ended up at pizza hut instead. I told the manager how unhappy we were with the first pizza, she said she would fix that problem. She did not! This is a small town and word like this travels around fast, so we would like for this to be taken care of. We would like for the employers to be clean, and be wearing hair nets if their hair is long and greasy, and please wash your hands! Bev
The complaint has been investigated and resolved to the customer’s satisfaction.
Contact your city or State Public Health Service...they are usually the ones responsible for restaurant inspections etc. If, in your locale, they are not the inspectors, inquire as to what agency is responsible for restaurant inspections and call them. Many tv stations have a "For the public good" reporter or announcer who will field complaints such as this and contact the appropriate authorities.
employee
I have worked for this company for 5+years, I took the positon of 2nd assistant manager over a year ago, guaranteed workng every other saturdays doing b0oks, untill 10am, with sundays off. And working every other mondays, doing the books. Monday books are like tuesday b0oks thru saturdays. They are hell, excuse my language. Now, this corporation is trying...
Read full review of Casey's and 54 commentsharassment
After reading the report submitted by Robert B, I have decided to speak out about my horrible experience at Casey's General Store. I am a proud African American woman and will not let hateful people and businesses stand in my way of living my life. I also don't want businesses that encourage racism and discrimination to continue doing any kind of busine...
Read full review of Casey's and 40 commentscashiers fraudulent police report
May 7, 2008. My son — was accused of pumping $45.27 worth of fuel into a black Chevrolet Cavalier in which was alleged to have driven off without paying. My son was also, accused of being a passenger in this car. My son did not pump this gas, was not a passenger in this car and the driver’s identity is unbeknownst to my son. He does not drive, does not have...
Read full review of Casey's and 12 commentsCasey's Reviews 0
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Overview of Casey's complaint handling
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Casey's Contacts
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Casey's phone numbers+1 (866) 922-0767+1 (866) 922-0767Click up if you have successfully reached Casey's by calling +1 (866) 922-0767 phone number 1 1 users reported that they have successfully reached Casey's by calling +1 (866) 922-0767 phone number Click down if you have unsuccessfully reached Casey's by calling +1 (866) 922-0767 phone number 10 10 users reported that they have UNsuccessfully reached Casey's by calling +1 (866) 922-0767 phone number+1 (515) 965-6100+1 (515) 965-6100Click up if you have successfully reached Casey's by calling +1 (515) 965-6100 phone number 1 1 users reported that they have successfully reached Casey's by calling +1 (515) 965-6100 phone number Click down if you have unsuccessfully reached Casey's by calling +1 (515) 965-6100 phone number 4 4 users reported that they have UNsuccessfully reached Casey's by calling +1 (515) 965-6100 phone number
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Casey's emailsprivacypolicy@caseys.com100%Confidence score: 100%Support
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Casey's addressOne SE Convenience Boulevard, Ankeny, Wisconsin, 50021, United States
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Casey's social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
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