Casey's
Reviews and Complaints

I've ask for a schedule and haven't got one i ask for time to be with my wife for her surgery and didn't get. My store still sinks all they do is mask it we have given are available and it was ignored can't get are oven fix evan after putting in a work order they say are new people are train at other stores and they an't look i don't complain much and I do go above my duty but ther has to be something done the store stinks and we have lost a lot of are customers and I havnt had an evaluation for 2 years and I would like a raise

I was recently in the store shopping and witnessed a lot of standing around playing on phones with fellow Co workers behind the counter. I have witnessed so many situations of favoritism between the Manager and the her best buddies and family. I have been disregarded with fountain machine not working, coffee machines not working and told to just deal with it. There is no reason for personal display of affection between Manager and Co worker which is not acceptable behavior. Something really needs to be done with the Manager of store #4330 before it goes south in a hurry and gets shut down.

I placed a order on Thursday May 2nd around 10:00 pm for a large specialty pizza and a large 28 piece order of peanut butter crispy bites and was delivered at around 11:00 pm and what I received wasn't the large items I ordered I immediately contacted casey's and sent a screenshot of my order and was told that an (amazing) team member would get ahold of me shortly and I still haven't heard or received and thing back in response to my complaint I just wanted what I ordered and paid for and would like this issue to not be ignored and be resolved and to be refunded I'm a loyal customer and I would like something done in a timely manner i'm a loyal paying customer and I don't deserve this kind of treatment please respond back with concerns to my issue I addressed I posted a screenshot of my order receipt what I was charged

We ordered pizzas online and only had gotten one correct pizza delivered to us and I called them and they said I had to bring proof of the missed up pizzas and I did that and they refuse to give me a refund and to replace the pizzas we had paid for and the managers were very unprofessional and rude and they kept saying that I couldn't be on the permiss if I was going to be mad about getting screwed out of my money or food

I am a former employee. the reason I left is Kelli Bendixen refuse to follow my restriction of pregnancy and she does not help in the rushes of business. When we got busy. she puts employees down. if the job is not done her way, she gets upset also gets mad if you make a mistake. she has favorites and she rubs it in. also never received my last check.

I checked the price of premium gas in my area today on the gas buddy app and the lowest price was at Mobil #520 at Grand Ave. & York Rd. In Elmhurst IL. The price was 4.39/gal & when I got to the station with in 10 minutes the price was 4:45/gal & gas Buddy still said 4.39. I updated it to the correct price of 4:45 at 6:31 and by 7:17 it was back at 4.39. I updated it at 7:19 to the correct price and now it’s back at 4:39 posted by owner. This needs to stop. I have screenshots of the changes with time stamp. At 7:45 owner changed back to 4:39.

Your manager at the roachdale indiana location. Is very un helpful and very disrespect towards people's beliefs of culture and religion.

As a person who does not eat pork ! I find it very offensive all you sale is pork made food, in the a.m besides has browns , and when I ask for a egg biscuit . I'm told I have to pay for yhe sausage, and if I want the sausage replaced I must than pay for the egg! As well

That's 1 buicuit 2 eggs and a sausage. My family does not eat pork! This is so annoying and inconsiderate for those who live in town. Being a town of less than 1,000 people and this our only place for food and convenient shopping

I worked for Casey’s this past year for just about three no months. However , afterwards I’ve been harassed several times by the manager. One Tim I pulled in front of the store with my husband and she runs out being the only employee working at the time and hollers at my husband and then y made sarcastic remarks to me as she walk across the parking lot. I’ve not done nothing g to this woman. She first refused to give me a termination letter, which I did send in a complaint about. However, today I’m eating in a local restaurant minding my own business and she walks by making rude comments. I don’t understand the lady’s problem. I’ve not done anything to her and she continues to belittle me and talk down to me I. Public. I’ve really had enough. Please address this issue. Patsy Carr is a embarrassment to her or your company. Please address before something else happens. Thank you!

I was in this store today and the other day, and they manager store team lead is awful. She don’t have respect for customer nor her employees. The other day I was in there and she was so rude to the employee for asking a question. The management is always outside, they were outside for an hour and half straight one day. Also a employee cut her finger and cut it pretty deep, where she could probably use a couple stitches and nobody would help her get it cleaned up, or nothing, won’t let her go get it checked out, REALLY? She is working in the kitchen today with this bandage on her hand and don’t have gloves on cause there is none. Something needs done at this store this is the worse at I have ever saw Casey’s. Store manager don’t know what she is doing obviously. I been going into these stores on a daily basis after today I will not step a foot into this store at least.

Hi I was in Casey’s on 123rd plaza on Sunday at 6:20 pm and he got rude with my husband when he had asked to jump on front cashier he had copped an attitude saying he was doing trash as a line was forming to be checked out he’s unprofessional and rudely disrespectful to managers and Ben will not fire him and Ben was also rude to my husband yelling at him on a phone

Dear Sir/Madam,

I hope this letter finds you well.

I am writing to express my deep concern and disappointment regarding a distressing incident that occurred at your Casey's General Store located in Corning, Iowa.

As a loyal customer of your brand, I regret to inform you that I have been the victim of an incident of discrimination against a customer with disabilities at your establishment, which I find utterly unacceptable.

Recently, I had the opportunity to visit your Corning store to make my usual purchases. I was struggling with autism and schizoaffective disorder in trying to conduct a transaction as a customer. It was evident that I required some additional assistance and support while shopping.

To my dismay, instead of providing the understanding and inclusivity that one would expect from a reputable business, certain staff members, namely one Christi Jorgensen, at your Corning location exhibited discriminatory behavior towards this customer based on my disability. They were rude, dismissive, and refused to offer the necessary assistance or accommodation, which left the customer feeling humiliated and marginalized.

This incident not only tarnished my experience as a customer, but also cast a shadow on Casey's General Store as a whole. Discrimination of any kind goes against the principles of equality and inclusivity that should be upheld in every establishment, and it is particularly troubling to see it occurring at a well-known and respected brand like Casey's.

I urge you to take immediate action to address this issue and ensure that all employees at the Corning location are educated about the importance of treating every customer with respect and dignity, regardless of their disabilities. This may include implementing sensitivity training and adopting inclusive policies that foster a welcoming environment for all patrons, regardless of their abilities.

Furthermore, I kindly request that I, a customer who was struggling with disability at your store, be reached out to and offered a sincere apology. It is crucial to demonstrate a commitment to making amends and preventing similar incidents from occurring in the future.

As an organization with a vast customer base and significant influence, Casey's General Store has the opportunity to set a positive example for other businesses in promoting inclusivity and standing against discrimination. I

I hope that you will take this matter seriously and work towards rectifying the situation promptly.

Please acknowledge receipt of this letter and inform me of the actions taken to address the issue. If no satisfactory resolution is reached, I may be compelled to take this matter further and report the incident to the appropriate authorities and advocacy organizations. Thank you for your attention to this matter. I believe that, by taking the right steps, Casey's General Store can become a role model for inclusivity in the retail industry.

Sincerely,

Dustin Hartley