Cell C
Reviews and Complaints

prepaid number. I have paid in full and still have it on my credit record. Is there someone that can actually assist in the legal department. The number I am referring to is [protected]
I have emailed all departments as well as spoke to several departments. NOTHING gets done and no one reply on my emails! This is ridiculous and very annoying! I want this matter sorted out or I will phone Carte Blanche to inspect the matters... maybe this will help

two contracts can be upgraded
and now after we do aplication we been told its been declined and know one can tel us why
and they say they wil come back to us .after more then a month still no response
contact no [protected]
[protected]
l.a bessenger
need contact number of manegement so we can resolf this problem or is one client not importent enough for such a big company
kind regards
Vasco Bessenger (husband)
L A Bessenger contract holder

I cancelled my DATA Contract on 30 June via email and made a telephonic request on 1 July.
On 9 July I escalated my request due to no response and was advised by an agent telephonically that the contract had been cancelled.
Despite the above I have been subsequently debited and my request to have a manage contact me or an explanation has been futile.
I phoned again today and still i have not had the pleasure of my request or complaint being resolved therefore I will be reporting this matter to all regulating bodies and public platforms.
The level of customer care services and competency is a disgrace and unacceptable frustration.
Chantel

Cell C is the most frustrating and irritating company to deal with. This is my 3rd query regarding the same thing. I previously advised that that I paid my account in July via their collections agent Nimble Group. Now 2 months ago, but still my profile is not updated.

They instead now put my account as written off due to none payment instead of paid up. I paid the outstanding amount as advised by their collections agent so why is it listed as written off and not paid up or closed?
I am sending all this information to the Credit ombud, as well as ICASA and the National Consumer Commission, I am tired of sending mails up and down and not getting joy from Cell C.

My account is not in arrears, this is proven through my bank account deductions including Cell C statement showing I'm up to date. This is also confirmed telephonically through their customer care service when I called on several occasions.
In March 2019 an incident took place where I withdrew an overcharged instalment amount which was deducted from my account with no explanation. The following day after withdrawing I went to the Cell C outlet to enquire why this took place, they explained that I did not put a cap on the account which unfortunately I was unaware of at the time. I realized their reasoning why I went over my budget, I understood, rectified the issue and immediately and settled the outstanding amount.
Last month August during a credit application, my bank informed me to clear an arrears issue at ITC with Cell C, I went the Cell C outlet to address the issue, only to receive an email 2 days later from Cell C informing me that they don't provide paid up letters for active accounts.
I responding via email informing them it's not what I have requested, they ignored my request to clear my name at ITC. I followed up with telephonic calls to customer care only to receive promises that they will address the issue.
Today 14 September I was notified by ITC via email that an additional missed payment for this month has been reported by Cell C. I called the customer care only to receive an apology informing me once again that the mistake will be rectified soonest. I requested a reference no and was promised to get one to-date none.
This is a totally unacceptable service as I am being turned away from other credit providers which is now affecting my business and personal life.

On 17 June 2021 I received an email confirming that my contract will end 16 August 2021 and that I would need to cancel the contract or it will automatically continue on a month to month basis. On 18 June 2021 I phoned the customer care number and the person that I dealt with said that he is not able to cancel the contract now, but that I should email the cancellation request on 16 July 2021 which I did, Ref: [protected] after not receiving any feedback followed up with another email 24 July 2021, Ref:[protected]. On 26 August my account was debited after I phoned in and emailed twice as per their instructions. Then I received a message on 10 September 2021 from VVM that my account has been handed over for collection, without being notified in advance by Cell C in any way.
I have made it clear that I want this contract cancelled after it has ended. Cell C did not provide any feedback and then continued to hand my account over for collections. Great customer service!. I want this contract to be cancelled and I do not believe that I owe Cell C any outstanding moneys that they claim are due to them. I would like Cell C to also correct the error they made by handing and reverse the activation of my profile on CPB Credit Bureau.

Good Afternoon
I cannot afford my Cell-C contract and requested that the contract be cancelled and I will pay the arrears amount until fully paid up.
My contract cancellation month is Sept. I cannot let the monthly amount accumulate on the arrears amount.

If the contract cannot be cancelled, then freeze the account so no additional fees are added which I cannot pay.

Please

Good day. My name is Christopher Peters. I have been a loyal customer of Cellc for years. I recently did an upgrade for a device about a month- month and a half back ( it could be more). I received all the messages from the consultant and even an agreement that I had to electronically sign. I got a Mecer laptop 2 years ago when I upgraded and this time I called Cell C Direct for my upgrade. I can't remember who I spoke to but it was a male person. I already had the device name and everything in place before I started the call. It was the Samsung Galaxy A52 128Gb on Pinnacle 1GB topup for R379 per month for 24 months. The person on the other end of the line explained to me that there was no stock at that moment but that he will be adding the upgrade anyway to my sim details. He assured me that it will only be a few weeks wait and then I will receive my device, but that my account will already be charged because of the changes to the sim card, I agreed and we proceeded with the contract. Well today I spoke to countless people at Cellc Direct but no one knew what I was talking about. My pgrade date has changed to 2023 but I haven't received my device or any update on what is going on. Every time they sent my call to another department and no one was able to help me or fix my account because it was registered that an upgrade had been done... Now I'm paying an amount for a device with the contract sim but only have use of the sim card. I asked them to check the "recorded calls" or even just find out with whom I was speaking. My phone broke so the messages he sent me were lost, And that's why I can't tell them the exact date I made the upgrade. The same person called me somewhere in August to tell me they haven't received their stock yet and I said that's fine again he assured me it will be only a week or so and he will stay in touch with me, now i can't get any answers or help in this awkward situation, I have never had a problem with Cellc, in-store or Cellc Direct so I was hoping someone can please help me with this matter

Dear Sir/Mam I settled my cell account 28 august 2021 .I requested an paid up letter to this moment I did not receive it.I phoned several times the helpline and they just makes empty promises I need that letter and this morning I phoned again and they told me they put in another request they do not know what is the hold up my name is exzervia hoogbaard and I'd nr [protected] please assist me it is taking to long what am I supposed to do now. Thank you

Went into cell c Centurion looking for Hauwei Y7P it was out of stock consultant told me about the Nova y60 ... because there was no info on the box about camera I asked her and she told me it's 48mp and that was very wrong...I payed R3999 thinking am getting same level of phone as the Y7pro but cell c worker gv me wrong info. Please help me exchange this phone

Since my cell contract ended in March this year, I tried several times to cancel it. Every time when I call they tell me that my contract is fully paid and have successfully been cancelled. But my records shows that am owing cell c, when I call to confirm, they tell me that my account is settled and closed.
On Monday the 6/09/21 I got a call from VVM that said cell c handed me over for collections, by the way according to the very cell c my account is settled and closed.
They told me to email [protected]@cellc.co.za for a paid up letter, no one responding to my mails there.

My Cell C services are suspended, this is absolutely unacceptable and I am extremely upset!

Activate with immediate effect! Unable to utilize my lines and this is seriously impacting negatively with regards to my work

Phoned Cell C on the 2nd, 6th and 7th of September to enquire about the messages I received (Kindly note that your Cell C account of R1295.94 is in arrears. To avoid service interruptions, please call 084135 urgently to arrange payment)

According to my knowledge and statement, My Cell C account should not be in arrears, Cell C failed to debit the correct amount on the 06th of August now due to that my Cell C account is in arrears!

I was advised by a Cell C representative on the 6th of September to wait until the morning of the 7th of September I waited and still no payment debited by Cell C. I cannot make a payment arrangement when I have a debit order in place and there is sufficient funds in the account, I did an EFT payment around 8:45am on the 7th of September since Cellc failed to debit my account on the 6th of September 2021 (My selected debit order date) and Cell C failed to send communication to advise that there is technical issues with debit orders!

Proof of payment was sent to the relevant email addresses provided by Cell C

I was assured by Cell C representatives that my services will not be disconnected since payment was done and a payment allocation case was escalated for me Ref no. **********!

I have requested that Cell C give my 'number for life' back to me after I have paid them in FULL with additional R1990 for conversion to talk time and data on a pay as you go simcard.
Cell C has issued my number to another person subsequent to my payments and even though I paid almost R2000 additional, they never contacted me to resolve the issue. My payment was made on 06 08 2020 and I have sent them a follow up email not long there after. I have had no call from Legal or Cell C since then till 07 08 2021. This is more than a year! On this above mentioned call that took place on the 07 08 2021, a security check was done and they refused to update me on the progress as I am not the owner of the number, and this is my exact issue, the number belongs to me!

I have a case number since June 2021 with a promise of feedback within 7-14 days. Needless to say, its been months!

I had a contract with Cell c and my phone was stolen, I lodged a claim with insurance and I was advised the process take days and since I needed a phone to use I decided to upgrade while waiting for insurance to give me another phone because I could not survive without a phone. I upgraded at Cell C Illanga mall Nelspruit and 2 days later the phone froze and I asked the store to reverse the upgrade because the phone is no longer working and I have to buy another because they could not give me a replacement, the store took the phone to repairs and i was told it had a software problem according to repairs department. I called your customer service line and asked them to reverse the upgrade and the consultant initiated the upgrade reversal process and told me that the store needs to confirm receipt of the phone before the reversal can be finalised (case no. [protected]) . Repairs sent back the phone to the store after fixing the "software problem" I went to the store again and asked them to co firm that they have received the device so that this matter can be closed, they confirmed that the device is in their possession for a month now but my reversal is still not processed and today I just received a statement of account and I'm not going to pay for a phone that I don't have.

Cell-C

AGAIN, I am contacting you for my refund! Several emails and phone calls and all to no avail.

I have attached all documentation concerning my account and submitted via every email contact I can find, and still your accounts department over a month later has not allocated the payment I made, nor have you had the decency to call me back. I cancelled my contact and place my debit order on hold, informed you I was doing so, requested a statement and invoice at month end, so I could deduct the 10 days yes 10 DAYS I had zero internet at home in July. But no, my conscience got the better of me and I didn't want a mark on my credit record, so I paid the full account. Only to be double debited in August, now it's a fight to get my money back. Shame on you.

I have been trying tirelessly for any answer, provided you with all evidence and still not one person calls me back, and when I phone in, they say they cannot find the payment I made on the 4th of August so there is no refund due.

Come on! Get your act together, pay me what I am owed, so we can both NEVER HAVE TO DEAL WITH EACH OTHER EVER AGAIN! I have cancelled all contracts with you to ensure no dealings will be done in the future.

Disappointed and Disgusted Regards
Tammy

Can you please assist me last month on the 31/07/2021 cell c debited R547.98 and again debited on the 01/08/2021 an amount of R547.98, on the 02/08/2021 i reversed one amount of R547.98 then later on that day received another R547.98 from cell c which meant nothing was paid for July. i had called asked for my account to be debited which was not done.

I received a call from cell c on the 01/09/2021 at 18:12 saying that i should email my statement and i have underlined the debits and reversals and sent the bank statement on the 02/09/2021. My account was triple debited instead of being double debited i only owed July and August could cell c refund me urgently.

This is not on (R547.98 x 2 = R1095.96 that is the amount that was supposed to be debited not R547.98 x 3 = R1643.94. I believe cell c has my banking details to refund me.

What is also making me angry is i checked my September statement / invoice and they will be triple debiting again.

My cellphone No. [protected]
My cell c account no. [protected]

CellC didn't make a debit on the due date, made me go in arrears since June 2021...each month i make manual payments 5days before my due date but my installment keeps rising each month i cant remember when last i paid my actual agreed installment. So now no debits go off i pay manually then i automatically go in arrears because they can't allocate my payments nor proof of payment.
All i want is to pay my normal installment each month... And not have a bad credit score which i already have now.

Good afternoon. I'm logging this complete against cellc for opening 5 contract against my name buy the time the opening they saying it's a upgrade now I must pay R7000 because I never close any of those account. If I knew that they open another account I would close those account. Why do I have to set with 5 account. Or why they saying it an upgrade. My phone has be close for more than a month now. When I'm calling I'm telling cellc aguent to call me back around past 6 afternoon non of those where done. NOMBUYISELO MAPISA

I paid off my Cellc account beginning of July, till today the adverse listing is still showing on my name. I contacted the credit bureau and they are saying that Cellc is not responding to their emails, they want confirmation that I have paid up the account.

I desperately need the adverse listing removed from my name, it's really not fair because I have paid Cellc in full.

When I went to the shop to do an upgrade on my contract I was told I have been handed over. I then contact the call centre which they send details of the company handling my account. I was shock o learn that charged for calls and emails that I did not receive. When I query the charge I was told that I have to pay because this will affect my credit.

After paying for work that was not done I am now struggling to get paid up letter. When I call SSDA they tell me cell c always take forever to send paid up letters I should contact them directly. When contacting cell c I'm being directed to different departments, only this week I was give a reference number which really does not help I have submitted a very important application and it has taken more three weeks of following up on this matter. Not sure why cell c has outsourced this service to such incompetent service provider and it doesn't even seem like the handover process is done properly.

Why I should should be struggling to get a letter that should take 48 hours to generate
This is really unacceptable I am about to miss a great opportunity.