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1.5 5 Reviews 406 Complaints
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Chaturbate Complaints 406

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F
1:37 pm EST

Chaturbate Archive

you constantly leave scenes out from models or don't complete some important areas your set to view by cutting scenes short. Like today in goldcarol1n3baby only good scene or area of whole day was with her an heartland which you left out completely.. Who does your archives needs to be revalidated as of rof exxcample todays date February 16, 2022 missed a completely good area of todays show

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12:51 pm EST

Chaturbate Chaturbate

When they ask for id's they are far too picky. My state INTENTIONALLY puts their logo hologram above your name so you can't change it.

These folks are too dense to understand that distorts the image EVEN THOUGH A SEPARATE PICTURE OF YOUR ID IS AS CLEAR AS THE AIR.

My suggestion go elsewhere.

I submitted multiple photos of my id. My plain id picture is clear as day. The photo on both the id and the id with me match... Go figure.

I wish I could tell my customers to [censored] off and still have them come back.

Desired outcome: Stop being [censored].

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6:32 am EST

Chaturbate Ban inquiry

After working on chaturbate's site for over 3 year's they decide to ban me for smoking on stream in a password private show i understand the ban, but it has been over 6 month's i should be able to go live and get my account unbanned so i can make money & thats more money in your pockets i have seen way worse on there my ban is just silly.

Desired outcome: would like to be able to go live & make money on chaturbate again, unbann my account

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7:05 pm EST
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Chaturbate Nogitsune Sy

This person, who also goes by Zhavia, is scamming people out of money. Do not send her any money. Venmo name is @nogitsune1

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5:15 pm EST

Chaturbate Grey Users Making Claims Users With Tokens Recording of Shows

Recently I sent Chaturbate Support an email about a situation occurring often in new male model rooms. Grey usernames show up and accuse users with tokens of recording the room and selling the video and the user needs to be kicked out. The new model knows no better and starts kicking the accused users out leaving the grey drama starters in the room. This could happen to any of us tippers and I refuse to buy tokens until these grey users are IP Banned and off Chaturbate.

Chaturbate responded after 3 days they would take the appropriate action against the account, but didn't ask for other screen shots I had of this behavior taking place. It is obvious they don't take this seriously and don't understand how often it actually happens. I responded I wasn't happy with the report because I don't know how they will stop this issue and didn't care to see other grey users screen shots doing this.

Last night in new model Student289's room it started all over again with grey user spain_chic69 getting a user and her/himself kicked out. A minute later a new grey user hawt_shirley attempted to do the very same thing but was thankfully kicked out before getting another user kicked out, then a minute later do_not_record_appp tried the same thing. Probably all the same person from the looks of it.

Chaturbate obviously doesn't take this seriously or intend on doing anything to protect those of us who buy tokens from such activity.

Desired outcome: Chaturbate please start IP Banning these accounts and all accounts associated with them as it seems to be the same person in this instance. Get them off the camsite so I feel comfortable buying tokens again.

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5:20 pm EST
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Chaturbate Private sessions not being recorded even with host consint

I (BigDanny5268) have had three privates with performer Angel_Chai and none of them have recorded. She has here system set to record and will verify that she has been allowing the recording of our privates. January 21, 22, 23rd. each at least 35min long. Angel_Chai and I have gone to pvt which are in my collections many time.

For some reason none of the sessions have recorded even though I paid and she approved for them to be recorded. I submitted a different ticket 4 days ago and have not gotten a reply as of yet. I have spent thousands with Chaturbate and I have may saved private sessions. I paid for these to be saved and none have been. Angel_Chai said she will even verify she gave permission to do so. I would like to find the saved videos or be refunded since the service was not delivered.

I have been a CB customer for many years and spent way to much money here.. I hope this ongoing issue can be resolved quickly so I can continue to be a loyal long term customer.

Desired outcome: I would like to have the saved pvt vidoe or a refund until the recording function is fixed.

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5:03 pm EST
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Chaturbate Banned account

Chaturbate banned my account for no reason.
I have written to them three times to ask why my account was banned but they did not reply
Do not use Chaturbate. It is a SCAM

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srxy vag
US
Dec 17, 2023 10:42 pm EST
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Yes and no it's not I have been banned for no reason before also I got an email back after 5 days agreeing I understand the warning to my ban I replied still have not response back

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2:37 pm EST
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Chaturbate Mia_tssx chat on chaturbate

Hi,
I wish to make a complaint about mia_tssx on chaturbate. In contrast of other Chaturbates-ts I feel scammed with this lady mia_tssx... promising a cumshow but after a while it is only for to get more tokens of you! I ask Chaturbate to make an investigation about this TS, I am sure I am not the only one who is scammed! I am blocked now with a password by her.
Kind regards, Marc

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Paloma_Boombastica
angeles city, PH
Apr 10, 2022 8:09 pm EDT
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it us worth to trust livejasmin and streamate,they are long time trusted adult website with professional and responsive customer support,unlike in chaturbate support they just work and response if they want to banned you and get no reply for what reason.Simple because they just want to ban u

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A
7:35 pm EST

Chaturbate Broadcaster banned me from room after sending 450 tokens

Brandon_pain banned me from his room after tipping him 450 tokens for a bondage show. After I tipped him he said something in Spanish about how I'm an idiot for believing him before he blocked me.

Desired outcome: I want my 450 tokens back and him banned

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12:07 am EST
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Chaturbate Cheated out of tokens in pw show

On January 10th, 2022 contacted model "Trisha Wild Cummer" from the Philippines and we agreed on pw show for 300 T since her rate in private was too elevated. As soon as we were in pw Miss Trisha proposed to bring in another colleague for an additional 200 T - at first I was reluctant and insisted to see the "lady" but finally agreed to forward the additional 200 T. As soon as tokens were forwarded I was kicked out of her room. The following evening on January 11 looked again for Trisha, connected with her and she played innocent, couldn't explain what had happened. She agreed to make it up and offered to bring in her colleague which I declined so she doesn't need to share the 500 T. As soon as back in pw she asked for another 500T upon which I reminded her of our agreement - in the end since I liked her paid another 150 T. Again as the additional 150 T were delivered she kicked me out of her room.
I am a good customer of your site and spend well in excess of $ 1.200 every month but will have to look for another site if models like her are tolerated (my username is Fredau23). Would like to hear from you to rebuild my confidence in Chaturbate under [protected]@outlook.com

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12:59 pm EST
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Chaturbate Permanently banned

This was all a mistake I believe.. how do we resolve this issue, I've been ban for some type of under age act and I had no parts in.. I've been on Chaturbate for years and never no issue like this, never been band before.. It's been 2 years now and want too know if I can have my account back ? [protected]@gmail.com ..I would really like to be a member and tip again!

Desired outcome: Lift ban

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6:00 pm EST

Chaturbate Unethical behaviour

In April of 2020 I went to the Chaturbate website. My region was under lockdown and I lived alone. I'll freely admit I was quite lonely. This was the first time I came into contact with 'chris_alanx'. He was very attentive and completely disarmed any apprehension I may have felt. His account showed 3 different social media sites with which to contact him. Of course this came at a cost. This would be my first complaint against Chaturbate: To avoid your employees behaving badly, you shouldn't allow them to advertise their personal social media sites nor allow this in conversations on your website. I paid for access to his Whatsapp account. Almost immediately he told me his story. He is a Venezuelan living in Colombia. After the lockdown began he resorted to working as a cam model for a studio. He told me how they took some of his earnings. We continued to communicate and I supported him on Chaturbate. He told me he was beginning to have feelings for me. August of 2020 was the first time he asked me for money. He planned to move out of the studio to his own apartment and needed to purchase a computer to continue his work for Chaturbate. I sent him money for the computer. By the end of August he again asked for money: first and last month's rent, appliances, etc. When he moved into the new apartment he also changed his account on Chaturbate. His new username was chris_alann. We continued like this for the rest of 2020. Feelings blossomed, promises were made and the money continued to be sent to him. In January of 2021 he told me that he no longer had feelings for me. Obviously, this was very difficult to hear. I slowly accepted this. I stopped sending money but continued to chat with him on Whatsapp and supported him on Chaturbate. This continued until August of 2021. We had an argument and I deleted Whatsapp. We reconnected in September and he told me to join Instagram. I did and started posting things. In October I received a reaction to one of my posts. The username seemed familiar. I'd seen someone with a similar username in the Chaturbate room of chris_alanx/chris_alann. I slowly began chatting with the person who had reacted to my post and that I recognized from Chaturbate. We started chatting about chris_alanx/chris_alann. Turns out he went through exactly what I had. He'd sent money for the exact things I had. We're still not sure if the model has done this with others. I recently contacted Chaturbate in regards to this. They told me because the transactions didn't take place on their website they will take no responsibility. I would hope at the very least that the actions of their employee would cause some sort of action by Chaturbate. But so far, nothing, I have contacted the Policia Nacional in Colombia and also filed a complaint with the FBI. I still hope Chaturbate will to the right and proper thing and disallow this model from continuing his fraudulent scheme. As I said earlier at the very least they shouldn't allow their employees to advertise any websites outside of Chaturbate. I also plan to lodge a complaint with the California Business Bureau. I'm still hoping Chaturbate will take some action against chris_alanx/chris_alann.

Desired outcome: For Chaturbate to disallow their employee - chris_alanx/chris_alann - access to their website

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9:03 am EST

Chaturbate Lilicarter_1

Iam in an immense amount of mental pain. And she will tell you that iam serious, even though her managers in Colombia " Monitor their Snapchat and WhatsApp " accounts. Lilicarter_1 made a Snapchat account for me and her, more than likely to keep me around because I paid for lifetime. She would when I thought we were a couple, dis. Notifications and answer at her discretion when money was needed

Desired outcome: Fire her

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7:43 pm EST

Chaturbate Chaturbate shadowbans more than it bans

Why? To maintain their image of being a nice multibillion dollar racket. Models they think lowly of are paid by the company themselves to make shows which are then sold on several Chaturbate subsidiaries, upon which the company makes their money back tenfold. Of these models, the one's which aren't paying into Chaturbate (by spending their tokens for bogus 'promotion' or towards other models) are shadowbanned in gradual stages. Each stage of the shadowban is marked by an 'anonymous user' which never leaves your room... when three 'anonymous' users remain constant you've been hidden from most grey users as well. It's highly common for models to claim they had lots of regulars then, all of a sudden, they all disappeared — it's sad to think that Chaturbate takes no accountability for determining their failure through gradual algorithmic throttling. Chaturbate has no respect for people. They could care less that these models, models Chaturbate has no use for, prepare for their sessions (in so many ways) and believe they're being platformed. Sadly, they can only see themselves. To conceal the shadowbans, they send non-interactive bots to the models' rooms. Coupled with hiding unwanted them, feeling ignored deepens their sense of failure. Chaturbate hopes this will prompt them to leave. I feel this is highly unethical and extremely obvious. Reality doesn't work this way. Real people traffic, then bot traffic... regulars, then no regulars... spenders, then no spenders. Like I said, by the time a model sees three anonymous users constantly in their room they've been almost totally erased from the site. Now and then the site may have monitors talk to the models and figure out where they're at... even confirm their suspicions about the site. No loss. Sure as LeftTube and Fascistbook control outcomes through hierarchal favoritism — a favoritism which only rewards those who serve the brand — Chaturbate marks models as successes and failures the moment they join the site. What transpires is automated exploitation. Nothing more, nothing less. The unwanted models are used then spat out. None of these corporations care what anyone thinks of them. They know [we] know they censor undesirable emails, undesirable people and shadowban undesirable content... and hope we stop using their services. They would like us to make room for the kinds of people they like... the kind of people who do the right things (things people will like). Chaturbate, like all other for-profit antisocial media, has no use for things people won't like. They've done extensive research and programming. They know what sells... exploiting and crushing what doesn't.

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6strnggod
US
Jan 03, 2023 4:37 pm EST

I have been a mod for a few models and the way I understand it is models are promoted for a short period of time. These models are put towards the front with a green tag saying new and show up when you search under featured. After that, they are listed as per the number of followers, average number in the room and the amount of tokens they receive. I don't know how often they are featured but I have talked to a few models that refulse to do private shows during that time frame because they know there is a chance they will lose viewers.

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Flawprog
US
Jan 05, 2022 11:59 am EST

I can see models on front page who are not good models and do nothing...I also see models who had 15 users in their room and then suddenly they have 400. That means even if you are bad model you can still buy traffic ( fake users and /or bots) So why Chaturbate would allow that? Why would Chaturbate allow models who do nothing on cam stay on front page? I believe in shadowbans but there is something more.

ComplaintsBoard
C
11:36 am EST

Chaturbate Meghan Gomez1

She is kicking people out of her room for no obvious reason. I asked why she had a tattoo of 1940 on he arm and then she kicked and banned me. 31/12/2021 at 18:30 +2 GMT more or less. She should be banned from broadcasting. Behaviour like this is unacceptable. The rules were clear enough where they told you not to be rude to the broadcaster an I wasnt so dont understand why she banned me.

Desired outcome: Ban the broadcaster

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3:16 am EST
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Chaturbate Got banned for no reason

I got banned with no reason given, with no warning, with 1000s of tokens and efforts to at least know what I did . I really feel that given room to change I will rectify on what might have gone wrong. I have gone through the rules a number of times to at least pick out the rule I broke to no success. Kindly reconsider your decision on my account.
Username: missytrig

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4:50 am EDT

Chaturbate Chaturbate

Creepy service ran by creepy people. They once gave me a refund of tokens and then took it back for no apparent reason. I didn't do anything. I spent it after they refunded it and then they banned me and gave me a negative balance for the amount plus extra.

Desired outcome: That place should be shut down. They allow their artists to advertise shows for tokens, but the artists can just take them.

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3:57 pm EST

Chaturbate Account banned

My account was banned for accusations of being underage... I'm 28 and spent about 200 the day of. I use verifications photos to resolve but get told the images are blurry... I Even resorted to taking a photo of my license on top of my diploma - still not "good" enough. To be honest... Even once verified I'd rather have a refund than my acct. Ridiculous!

Desired outcome: Refund

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6:11 pm EST
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Chaturbate Banning of Accounts

I have been a customer of chaturbate for several years. As of about a year ago the site "support", if you can call it that has become ridiculous banning my accounts. It has happened on numerous occasions and it happens for no reason other than them telling you that they have "reason" to believe you have violated one of their rules. Just recently they completely banned my account for lynnk51 and they have banned all of the accounts (kabriggs126, kabriggs128, kabriggs129, and kabriggs130) that I have tried to set up. I have received a couple of emails from "support" that told me to acknowledge the "refraction". I acknowledged the "infraction" and informed them that it would not happen again. This happened on each occasion that I was banned. I never have heard another word from them. My latest contact with them was when they banned the account for kabriggs128 for absolutely no reason other than to tell me that all the accounts were banned. It boggles the mind that a business can be run in such a matter. There is not one phone number where you can contact their "support" function. You live and die there by email. Ridiculous. I have spent literally thousands of dollars in that website and I have recordings from performers that I paid a lot of money for. I have hundreds of friends there that I enjoy spending time with. I consider myself to be one of their better customers and it is disgusting to be treated with such disprespect. The only thing that I want from chaturbate is to reinstate my accounts and allow me to enjoy the videos that I paid a lot of money for and the friends that I have made there.

Desired outcome: Restore Banned Accounts

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maagda
Bucharest, RO
Jun 20, 2022 9:50 pm EDT
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hi. did they unban you?

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J
3:15 am EDT

Chaturbate Performer- coolpix_99

december 4 [ time 11-11:30AM]

coolpix_99

Performer " coolpix_99" went to my room, and spamed his room and stole many people from my stream.

i did kick/ban him and silenced - User coolpix_99 was silenced by joey_connors and their messages have been removed

Desired outcome: ban this Performer!

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About Chaturbate

Chaturbate is an adult website providing live webcam performances by individual webcam models and couples, typically featuring nudity and sexual activity ranging from striptease to explicit acts. The platform allows users to watch performances for free or purchase tokens for tipping and private shows. It offers a variety of categories to cater to different preferences.
How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review Account banned was posted on Sep 20, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 411 reviews. Chaturbate has resolved 52 complaints.
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  1. Chaturbate Contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
    Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 3 3 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click down if you have unsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 6 6 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
  3. Chaturbate emails
  4. Chaturbate address
    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
  5. Chaturbate social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
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