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1.5 5 Reviews 406 Complaints
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Chaturbate Complaints 406

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D
9:41 am EDT
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Chaturbate Banned chaturbate

good my username is bouncetitsdeeax, my account was banned now three months and do not understand why I came over email and the same answer: we have reason to believe that you have violated our rules, I am on this site for five years, I made contributions to the site and were even times when I was on the first page, do not understand why they are banned, if I'm wrong I take, I'm sure that each model has wrong but I did so badly to be banned?

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Update by Dyaxx
May 09, 2022 9:45 am EDT

I really want work again and I no understand why I am banned permanent

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C
6:23 am EDT

Chaturbate She asked for money

She's playing with me she ask me for money and she give her phone number she wann to see me i was flying to bogota she name is luz elena barahona vega that works name is jlo she is too facke

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10:46 pm EDT
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Chaturbate They allow their models to be harassed, they discriminate, they torment and over step boundaries

This site’s staff and/or partners (Colombian studios) hacked my devices last year and this year. They stalk my personal life outside of sex work. Slow up my traffic, deletes my gainned followers to keep my fan count low, tampers with my feed and computer which is a violation of federal law. I’ve contacted BBB and the FBI as well. Shortly after banning my account December 15th 2021 from being harassed to the point of mental breakdown. They attempted to harass me even further by contacting me on fake phone numbers etc. They even verbally attacked my daughter to the point where I had to wash my computer clean to new, change my phone number and my phone. When I returned 6 months later everything was fine until I stood up to bullies 1 day on cam. That day as I performed with over 500 visitors in my chat they deleted every single follower that I’d gained. They discriminate depending on nationalities, standards of beauty whether customers love us or not. They under-pay and/or provide less traffic to their least favorites while still taking %50 of what we make. This site also allows Colombian studios to hack and tamper with models and customers private information.

Desired outcome: Justice for emotional trauma, equality and to be treated with respect, humanity and compensation of all my contributions to this site for the past 7 years. Enforce privacy.

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4:28 pm EDT

Chaturbate unauthorized charge to my bank acct credit card #[protected]

On April 28 2022 $39.99 was charged to my bank account. I did not approve or request this. I am asking for a complete refund and do not charge anything else to my credit card or bank. I am the only person who has access to this account . I am 73 yrs. old and have no interest in your smut. If there were any other previous charges credit all of them. I can be reached at [protected]. Paula Ruth

Desired outcome: I would like a full refund and a response as soon as possible.

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4:45 am EDT

Chaturbate Wrongfully banned

In April 2022 I was permanently BANNED from my account, for NO VALID REASON! I had not broadcasted in over a month prior to this banning taking place. I had only logged in to access my account and to view other models. I do have over $500 in tokens that I am not allowed to access which is now theft! I have no access whatsoever to anything of mine that is in my profile, no access to my photos and videos no access to my payout history which I need for taxes. This is wrong and not lawful and I will push this to the full extent of the law. What makes it even worse is that you are pretty much told that most likely you will not get a response from anyone due to being banned, and there's nothing really you can do about it. That is the most unprofessional thing I have EVER heard in my life! To not be given an opportunity to have a discussion with some one about the issue, to not be given an explanation as to the WHY behind the decision, and to be downright ignored and then ROBBED, IS FOUL! Worst managerial practices I've ever witnessed take place.

Desired outcome: First and foremost I want an immediate payout for the $600 I have in tokens, then i want access to my profile so that I can delete everything off it and to gain access to my past earnings for tax filing purposes.

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12:53 pm EDT

Chaturbate Scammed by a model

On 20/04/22 I agreed to pay a certain amount, specifically 150 tokens, for services by a model "freakymariaxxxx" and then she refused to give those services and requested more. I have provided screenshots of our dialogue below.

Desired outcome: i demand a full refund of the 150 tokens spent for this service

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7:41 pm EDT
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Chaturbate Account banned

I have been a good customer and visited Chaturbate daily, spending hundreds of dollars every month. When I attempted to sign on April 14, 2022 in the afternoon I found out that my account has been banned. I honestly have no idea why this has happened, plus I still have 1500 tokens outstanding. I have sent numerous emails requesting clarification of the ban and what can be done to rectify the situation. I have received their standard reply indicating that I would hear from a customer service person shortly, it is over 24 hours now and no reply.

Desired outcome: I want to know why my account has been banned and what can be done to correct the situation. If there is a legitimate reason that I am guilty of then I want credit for the outstanding tokens.

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2:31 am EDT

Chaturbate A model who used to work with us and ended up owing us money from some rent money we lent her

Hello support, maybe you can help me? The following email is to file a complaint against the model: Franci Nicol Galvez Toro who previously worked with us (the studio is: rubenstudio) on the account: sweettcandy_

She currently works with the account: _tokyo01

This model left us owing more than 1500 dollars which we lent her to pay her rent, we insist that she pay but she does what is not with her, please we ask you if it is possible to suspend this model from chaturbate, we see that she is working with another studio and she is doing good in the site but she doesn't want to pay.

Thank you very much for your attention!

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4:10 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Chaturbate Chaturbate ban insanity

Now seems there banning users for no real reason and ignoring there attempt to contact

After last year's ban spree on models

Should of seen it coming to this

Never had a open camera and always attempted to follow all the known rules

Was polite and kind liked by many

Then to be ignored with no solution or reason for banning my profile and locking out my collection of very expensive private shows

Have never felt so betrayed or invested so much in a company to be lost instantly with no response or even a reason

10 years and 100000$ completely lost to a horrible company and there way of doing currently do business

Desired outcome: To have my profile reopened or at least a conversation about it and why this has happened to me

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When a profile is ban the email is also blocked A new email must be made to contact support and resolve the situation

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Talos63
Ipswich, Queensland, AU
Jul 21, 2022 5:55 am EDT

I made a new email and Support replied saying I had to contact from the 'authorised account' which they haven't responded to for weeks. I still get automated replies stating my request has been updated when I send to any message sent to Support.

I'm afraid your resolution doesn't work...

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NicoleM18
US
May 01, 2022 4:29 am EDT

I second this! It's [censored] that we don't get an opportunity to defend ourselves much less get an explanation or even a valid reason as to WHY we've been banned! Because I know I was banned for NO reason!

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Paloma_Boombastica
angeles city, PH
Apr 10, 2022 8:25 pm EDT
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yes because their mission and vision now is ban account and take your money..The reason why they dont want to reply because they are scared to expose be questioned and expose their real intention...

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V
5:33 am EDT

Chaturbate Unjustified ban of users profile

Was unexpected ban during a chat about Chaturbate new tag and transferring of followers from old to new

Desired outcome: My profile re open

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2:49 am EDT
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Chaturbate Appealing for review of account violation

, I am here to file an appeal for the RE-REVIEW of my said violation. Because I know for myself that the document I submitted is authentic and I did not commit serious violation of terms. I believe that the CS assigned to banned my account is not aware of the old version of passport in the Philippines and just relued on tye false report of other person. Ive been a verifued model for almost 2 years with the account Paloma_Boombastica and the cs verified the submitted document which is authentic and true, and out of the blue get banned for tye reason that the documents did not comply to the tos of the platform after it uploaded in my account for 2 years? Mistakenly recognize my passport or just because of other model false report is not fair on my side because I work hard for it and my conscience is clear. I am a good person and I dont deserve to to be treated unequally. I still keep fighting my right because I am confident that tue documents submitted are all valid and authentic. I hope you lend me some ear and grant this request. I work hard to this platform. I am willing ti supply necessary proof of authenticity of my documents and submit a notarize from the attorney to prove its authentic. And I hope that u dont rely on the false report of other model instead conduct further review and investigation. I really know that someone reported me falsely to ruin me and make my life miserable. Please I ask you to Re-Review this case and I can supply necessary documents to support my claim. I deserve fair justice. Thank you very much

Miss_Paloma_Boombastica — [protected] and [protected]

Paloma_Boombastica — [protected] and [protected]

Desired outcome: I want the truth comes out that they have mistakenly banned my account without further inverstigation.I want my 2 accounts be restored and work again.

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Update by Paloma_Boombastica
Apr 10, 2022 8:02 pm EDT

The Chaturbate Support team are very unprofessional and cant even accept their mistake.They will banned your account without futlrther reason and warning.Even you are a member who purchase tons tokens and a model who earned tons of tokens.They will banned you if they want to ban you..And never engage with you anymore and take all your purchased tokens and earned tokens..SCAM! I recommend to spend your money to livejasmin or streamate...a long time trusted adult webcam site with very professional support...dont trust CB support they are idiot!?

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8:15 am EDT

Chaturbate Stollen token

I just tip 300 tokens to a user by the name of : sifiacat_112

She promise me to perform my request and ask for 300tokens.

After she receive 300 tokens she banned me straight away.

Please refund my token and banned her from the site.

My user name is Jameshorney69

My email add is [protected]@gmail.com

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5:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Banned when I haven't been online to be banned

been on cb for years, usually support helps out for most things only a few times i have i just given up but this one has me furious. logged in 3-12-22 to my otheraccount2021 find out my account has been banned with the message 'We have reason to believe that you may have violated our terms of service.' contacted support saying that i haven't been online to be banned and please advise to which i got the response that it is a permanent ban and may not get an answer back due to permanent ban. 'termination without warning'? this isn't right and i don't even broadcast. or how about that i wasn't even logged in for weeks? how am i not able to get an explanation to this? how about the fact that they might be actually wrong? never mind the tokens i still had in my account, this just isn't right.

Desired outcome: to have my account reinstated as it was - with the tokens i had

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Vic Kamenec
US
Mar 28, 2022 2:03 pm EDT

Just found myself in similar situation

What hell is wrong with this company currently

First they go a ban spree on models

Now there targeting users really wtf?

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Author of the review
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otheraccount2021
ny, US
Mar 29, 2022 6:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

yeah, it has been frustrating but luckily, support did actually write back to me and i do have my account back. but that was after at least 4 bot responses. for me, i guess i'm not a regular user as i had a studio account set up. that is where the trouble came from but you are correct about it being a ban spree and it did kinda target me and not the account where there was an issue (which was shut down and wasn't broadcasting either) but if they do continue to target the users, that won't work out in the end for them for sure. there has been a definite change in how the site is handled.

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Paloma_Boombastica
angeles city, PH
Apr 10, 2022 8:05 pm EDT
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Streamate and livejasmin are trustworthy...CB support will ban you for no reason specially if you have more tokens or purchased more tokens.

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Author of the review
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otheraccount2021
ny, US
Apr 10, 2022 9:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

yes, and definitely livejasmin is more trustworthy, was a member there way before CB... but the lure for most members i believe is cost of tokens and i know most models prefer the percentage they get from CB. as a member, i think you're right about having tokens when getting banned.

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Paloma_Boombastica
angeles city, PH
Apr 10, 2022 9:38 pm EDT
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yes it cost tokens but u get what u pay,professional models,nice rooms,views,responsive admin support etc. the most important is your money is safe...

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Author of the review
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otheraccount2021
ny, US
Apr 10, 2022 9:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

yes, you are right - especially the responsive admin. and i never had an issue with money with them. i think as the site went more upscale, there are UI details that i personally don't like for finding and previewing models. for me, it's nice to see professional shots for previews but i always preferred to see cam previews instead of hovering over every model.

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K
11:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate I had money earned on this site that they have now stolen

I had my account banned without notice for “violating the TOS” that I have made sure to follow, this company then stole over $100 that I had earned in this time. What a scam of an awful site.Taking advantage of people doing their advertising to bring viewers to this site just to ban the streamer and steal their customers/money. Y’all should be ashamed.

Desired outcome: I’d like my money that I earned, I worked for this money and stealing from people is so not okay

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2:30 am EST
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Chaturbate Review case

Mistakenly banned account without reviewing documents submitted and just banned without proper investigation (just listen to fake report of member of model) Kinly review Paloma_Boombastica and Miss_Paloma_Boombastica.I really feel bad because i did not violate the rule on chaturbate and feel bad because they mistakenly banned account which is my livelihood just because they like it.I hope i get justice for this.

I also see some banned model in cb in ambercutie page being unbanned by punker barbie the representative of cb. and she was just being selective who she helps and skip others,i dontknow if she doent really like asian.Well i hope im wrong

Desired outcome: UNBANNDE BOTH ACCOUNTS

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8:12 pm EST
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Chaturbate Lift ban

Hello my username in cb was Paloma_Boombastica and I got banned last june 3,2021 accusing me that I submitted fake passport which is not true, I know that my enemy a model here too desperate to ruin me and makde a fake report to support. I submitted the passport which is the old version at that time and soon to be renewed. Without verifying the authenticity they banned my account right away and didnt not engage with me anymore. I got new renewed passport and made new account which is Miss_Paloma_Boombastica and upload new version of passport issues by DFA after a year they banned it again because they traced my old account or someone reported it again. Even I tried to prove them wrong and the decision was a big mistake the cs support remain deaf and curtailed my right to be heard. I contactrd punker barbie in ambercutie website and post thread about it but she seems skipping my post and resolved other banned model in chaturbate and lifted their banned. So I notice that I feel descriminated because im asian and I feel I have no rights to complain. Been working in cb for years and I think they dont care if they terminate u in the platform without reason. I also noticed descrimination and racism

Desired outcome: lift banned

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1:03 pm EST

Chaturbate prestigekikay98 - Tip Scam

2nd of March 2022

We agreed for me to tip 150 for a password show and she told me the password in our chat after i tipped. The password was wrong and she stayed in the password show for about an hour. Clearly she knew I was not there but still locked me away. Thus i lost 150 tokens for nothing. She then banned me from her room

The user is called "prestigekikay98"

Desired outcome: I want a full refund of my 150 tokens spend

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12:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.

Chaturbate Sashacreamy

02/25/2022

I tipped for pm and her page was acting up I was telling her about it and trying to tell her that I read her bio and the info was just repeating and I wasn't able to type to her, she appeared to be confused but instead of resolving the issue she just asks me if "I'm okay?" balls up her face and bans me. Imagine your site was full of models doing this accepting money/token and not understanding something and just banning people when they get bored or confused, would you come back to that site.

Desired outcome: I would like my tokens refunded for the PM conversation.

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4:50 am EST

Chaturbate Response time is way too long when sending out emails

I sent an email 5 days ago to get my account verified and still no response. I read somewhere that usually the latest that they would respond was within a 48hr window, but obviously that's not the case since it's been 5 days. Maybe I'm being impatient or they might be bombarded with a backlog of emails but 5 days is way too long to be waiting.

Desired outcome: I would like a response as soon as possible. That would be nice lol

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12:25 am EST

Chaturbate Scammed/theft

@ approx. 05:00am on 20/02/22 I was scammed out of 200 tokens by broadcaster 'your_fantastic_ts'

I was charged 200 tokens for a password show and then I was banned from the room for no reason.

Please help. Please check my profile activity and it will prove it. It was arranged via private messaging tab in chat room.

My profile name is 'spirafrazz'.

Thank you.

Desired outcome: Please refund and ban the scamming broadcaster to stop them doing it to others. If possible, investigate and take all tokens gained through fraud away from them.

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About Chaturbate

Chaturbate is an adult website providing live webcam performances by individual webcam models and couples, typically featuring nudity and sexual activity ranging from striptease to explicit acts. The platform allows users to watch performances for free or purchase tokens for tipping and private shows. It offers a variety of categories to cater to different preferences.
How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review Account banned was posted on Sep 20, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 411 reviews. Chaturbate has resolved 52 complaints.
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  1. Chaturbate Contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
    Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 3 3 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click down if you have unsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 6 6 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
  3. Chaturbate emails
  4. Chaturbate address
    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
  5. Chaturbate social media
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    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
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