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CheapOair review: Booking flight

H
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10:26 am EDT
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To whom it may concern,

I need to file a complaint regarding my booking [protected]. We started coming back as our plan from AMD TO ATL on July 6thand the flight delay was there starting AMD airport. When we got to JFK airport on July 8th we had over 9 hours of hold and we tried to check in way earlier than our flight time to avoid any issue and we came across name issue for VIMAL M DARJI and we had to call and be on phone for hour to fix. Then finally the agent helped printing the boarding passes for all and we went to security check thinking everything was just fine. We were at terminal over 4 hours, and no one mentioned anything about any issue, and we had pass printed by delta already. Then 20 minuets before flight time the delta representative calls us on booth and stating something is wrong in our booking and tickets. I told them that we have this boarding pass printed and security check done so what is wrong with it. I said you call cheapoairand ask any issue you have. The lady then stated don’t worry you are good to go so we went in the flight and after seating someone else comes and stated that something is not right with your booking so we would have get off from flight. We were escorted after we got you seats and we were ready to leave JFK. This kind of mistakes are not acceptable and needs to be justify. Nothing will make this better or justify but at list apology and refunding the booking has to happen. We felt so embarrass while leaving the flight as everyone was looking at us like we did some crime or we are about harm them. I never felt this kind of way and total embarrassment happened. No sorry or any word will make this better. My booking should be reimburse in full without any question for this kind of hassle. Our total journey coming back home was 48 hours and we got so sick after words and was not able to function for many days. This issue needs to be escalated and used as learning lesson for future trips so no other customers go through this kind of mess and embarrassment. I can be reached at [protected]@gmail.com or [protected]. Email is the best way of contact and I would this to resolve asap.

Claimed loss: may baggage were lost, we missed work. needing full refund of booking.

Desired outcome: needing full refund of my booking

Confidential Information Hidden: This section contains confidential information visible to verified CheapOair representatives only. If you are affiliated with CheapOair, please claim your business to access these details.

CheapOair response
Jul 29, 2024 7:37 am EDT
CheapOair customer support contacts
Phone numbers

+1 (800) 566-2345

+1 (888) 525-7569

Address

c/o Fareportal Inc., 135 West 50th Street, Suite 500, New York, NY, 10020, US

Website

www.cheapoair.com

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  1. CheapOair Contacts

  2. CheapOair phone numbers
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    Customer Service Manager
    More phone numbers
  3. CheapOair emails
  4. CheapOair address
    c/o Fareportal Inc., 135 West 50th Street, Suite 500, New York, New York, 10020, United States
  5. CheapOair social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
CheapOair Category
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