Checkers & Rally's
Reviews and Complaints

I visited the Rally's on Natural Bridge in Saint Louis, Missouri on March 19. Upon ordering, I was told they're currently out of beef and couldn't provide the Big Buford I so badly craved. The worker was very kind and apologetic, but it's a little ridiculous to me that they're out of meat completely. This shows poor management. Again, the staff was very nice and apologetic. I just found myself at the jack-in-the-box across the street instead.

On the night of March 8th at 10:07 p.m. I went to your Rally's drive-thru on 4401 Cane Run Road Louisville Kentucky 40212 ordered to Rally's burgers with cheese no lettuce and no mayonnaise he gave me the burgers with mayonnaise on it with no lettuce didn't realize that it had mayonnaise on it till I bit into it but I was a half a mile away from the store didn't want to turn around so I took the burgers home and through them away and if he would have repeated the order back to me he would have got it right I can't stand mayonnaise and my chicken box was cold, the hostess name was David

I waited a hour to get my food and when I got it home to my surprise was the worse food I have ever seen in my life. I know there are coupons out and they get busy at night but the food we had was not even eatable we had to throw it in the garbage money just gone down the drain and yes I have pictures of it cause I said what manager would sell this to anyone like it was. Now I don't want anymore of it I do home health care and the clients wanted to try rally's well once they seen it all of it went to trash they were upset and I was also cause I would of went somewhere else other than rally's on north gettysburg ave dayton ohio. There were three big buford sandwiches terrible when we unwrapped it.

We had to wait for service 10 minutes no one in front of us.. Order double hamburgers go singles, they never spoke to us when opening the window stemming it open and closed. After eating a really bad meal we went to get a ice cream a guy with no gloves on taken the trash out saw my husband at the window they just went on with what they were doing which was nothing.. My husband started knocking on the window the guy taking the trash out came to the window and asked what do you want? He explained we got doubles and was charged for them but got singles. We felt should have got our ice cream free he charged us anyway now mind you its the guy taken trash out no gloves and serving us ice cream with dirty hands. They went in the trash. Date 3/5/17 #c3194 wu160 host cindy phone# [protected]
We would love to see them all gone and a refund for our time and food we did not get to eat. Horrible place

I came in to store 4077 3/7/17 @ 11:40 am. I ordered 2 fish sandwiches that were fried beyond recognition, honey bbq wings that had no sauce on 3 of them, fries were cold as were the apple pies.

I spent $19.32 on food that was awful. I always heard good things about Rally's but now that I've tried it I can't say I'll return.

I don't go back to the store because I've seen what happens when you complain.

I thought you may want to know so you don't lose more business.

Me and my husband drove really far to get some rallys because the one we had by our house got tooken down I was looking forward to this for month I order my food with a shake and because I wanted to wait till I got home to eat I didnt notice the bread buns were hard or that she had given me the wrong shake honestly im so mad right now its not even funny

So my husband went through your drive thru because we saw your commercial for the 4 for $3 and it looked amazing. Well my husband didn't check the bag before he left to make sure your employees did their job by putting everything in there and the fries we ordered were left out. So I called to see what I could do to get more and you when your so called manager answered all he said was "manager" no name nothing. So I told him what happened and he said "do you have your reicpt (which I did). And when I told him I did his response was "come through the drive thru" and hung up. So I go there. He gets to the window says what did you forget. I told him two small fries. He closed the window and got two small fries. Said absolutely nothing until I said thank his response "yep" he is the most disrespectful so called manager I've ever delt with. so you may want to give him some classes on how to be an actual manager or even better hire a different one. Thanks

Yesterday I thought i would spoil myself and buy a shwarma from your deli,
I have never in my life had such a terrible shwarma,
I can't believe I paid R60 for that, what a waste of money. I certainly will never buy a shwarma there again
The lamb was cut in thick chunks of fatty tough meat that was overcooked and dry .I couldn't even chew it I ended up throwing it away with disgust,
The lady who served me was not very friendly either needs to have training on customer service and should be taught how to slice the lamb thinly and not in thick chunks

I have been trying to call the checkers ben fleur store since friday but there seems to be a problem with the numbers or the phones
So finnally after 3 days of struggling i finally went through, I called in again today at @7h22am to be exact on this number - [protected]
Lord have mercy! A lady answered "hello"
and I replied "goodmorning, how are you"
She replied back "ya ya"
I am sorry but where is the profisionalism in there? How can I even continue to ask for assistance to such a rude person? Don't you think she's the type that will hang up a fine on you?
I mean its still early in the morning, imagine the her attitude as the day progresses, worse.
I personally love checkers and have been shopping here for as long as I can remember but with such cold people it gives you enough reason to go shop elsewhere.

The last few time my husband and I have been to the local rally's the service was less then acceptable.I myself work in fast food and this is becoming ridiculous. They usually get our order wrong and give us cold fried. They are usually rude when asked to correct or food and never charge us the right way. Example...my husband orders two spicy chickens only ketchup and they never get that right and charge us 2.19 a piece instead of two for three...same with mushroom and Swiss. Something needs to change or we will not bring going back.

I just went to rally's on lindell st in St Louis MO. The service was bad, with the young man having trouble figuring out how to use the debit card. Then we get our food ( dbl. Rally burger with cheese, deep sea dbl.)and it is cold! With no cheese! I suggest you might need to re train the entire staff. I have been a customer for years at the checker's In Dalton GA. The service there is 100x's better than in St Louis MO. I will be letting everyone I know not to go to the Rally's on Lindell st in MO.

I went through the drive through for my lunch break. The big burly man at store #0611 that took my order was too busy yelling back at the apparently new employee to greet me other than to grab my debit card. Not a word other than "here's your order" when he pushed my bag at me. Once I got back to work and opened my food, my parmesian sticks and fries had close to no parmesian, no garlic butter, and only two sticks in the box. The fish, that I ordered with extra tarter was severely overcooked and I couldn't even tell it had any tarter without taking it apart. The fry burger had three fries drenched in mustard and ketchup, with a stockpile of pickles.

I tried to go to Rallys in kokomo Indiana on sycamore and hours stated 10 am open time I went there at 1020 am and they had part of the drive thru blocked with the tray that had had food on them and when I pulled up to order was told it would be at least 30 minutes before any food would be done it's not the first time I had experienced this problem and could not wait you are losing a lot of business this way as we have people who work very early and have lunch earlier as well as the high school which is close to this location

What does it take to still have onion rings on the menu if you have fries? Put them back on the menu please. Chili dogs without onion rings is just plain stupid.

My rallys on pico in west los angeles is now a coffee bean. That sux. Please open a new rallys on this side of town in my area.

Your website will not let me send you feedback via your feeback form. That needs to be fixed.

I refuse to go to your hwy 80blocation with the atitudes you have there. Yhe young lady took my order i asked for a certain sandwich made special. And it was .made wrong i gave it back to her and she had them remake it and it was so rude how she gavebit back with eyes rolling Neck snapping and then shut the window on me .i then asked her for her name i apologize if i spelled it wrong. But im spelling it how it sound. Prashunta is her name so i will not go to that hwy 80 store in jackson ms again as lomg as she is there with that atitude.thank you .mary young

Yesterday I went to Norklem Park Checkers and shopped with my easy coupons. On the link on my phone, the items were marked at certain prices. However, when I got to the till, I punched my cellphone number in and the items were NOT rung up against the price on the link on my phone.
The manager showed me a"new price list" that is effective from Monday. According to him the prices on the link are incorrect.

I would like to know why there are different prices on the link and in-store.

The items I purchased were:

Ladismith butter (500g) R36.99 x 5
Eggs 30 per pack R39.99 x 1tray
Ladismith Mature Cheddar 300g R29.99 x 5
Monteverde Lasagne 250g R18.99 x 2
JacobsKronung 200g R89.99(This is still on at the same price) x 5 bottles

These are just some of the items that I went to purchase according to the specials on the link.

As I work on a very very strict budget, I had enough money only for the items that were AND ARE STILL on the link even today. My husband lost his job due to becoming incapacitated after suffering 3 strokes and we count every single cent we spend.

I was not able to take the items and had to have them returned to the shelves. I could only afford to take the items that were still on the same price.

This was very humiliating as there were queues of people in the shop waiting to purchase their shopping.

I would appeal to Checkers to please either UPDATE your link or else give the items to the shoppers at the prices advertised.

I do not think that I want to make use of this facility again if this is what happens and will shop at another store where what you see is what you pay and then get loyalty points immediately.

From a very disappointed shopper.

I used to be a loyal customer of pick n pay for years until a friend told me how great checkers is and i started doing my groceries at checkers but as it is im extremely disappointed and have a severe diarrhoea from the expired viennas i bought from checkers mall of africa.the sticker that shows the expiry is hidden and faint such tht one would never notice.i bought them yesterday 6 December and yet they expired on the 28th of November...This is unacceptable and very careless of the staff at checkers...

Simply put, there's no need to contact Checkers if you are unhappy with the nutrition of any of their foods. Neither phone calls nor emails are responded to. They have a "don't care" attitude.

This is evident if you do your homework and discover just how much salt, saturated fat, carbs or cholesterol in a menu item.

I realize this is not a "healthy eating" place... but where Wendy's seems to offer many healthy choices, they keep trying to reinvent the "heart attack to go".

Four for $3? No thanks. Not even four for free!

11/19/2016 11:20am. Pulls in drive thru. Was told that left side didn't work. So backed up went to right side. Ordered food. Pulled up to the window. Before I was cashed out I had forgot to order something so I tried to add on at window and manager told me I had to drive back around and order again. All it was were mozzarella sticks. So we got the order and didn't receive any straws for the drinks or ketchup so I had went to window and they watched me knock at window for 10mns before I can get ketchup and 2 straws. I felt like they were very rude. Will never attend that Rally's again. Store 0418

I was recently at your Checkers in Four ways Mall, and I was appalled at what I witnessed. Nr 1, there are never any managers to help in the front..and when one did come out to help (A short indian woman) she was extremely rude to her staff. I do not see a reason for this disgusting behavior and I hope she will be reprimanded for this

If this is not taken seriously, I will go up the food chain here

Mandie Cane