Checkers & Rally's
Reviews and Complaints

I waited in drive thru line for a 16 min with 8 cars in front of me, only the be told the computers were down. All 8 vehicles held up, with 4 behind me leaving. I was late for work.

They could of at least put a sign out😩

Beverly

College road, Ocala, florida

The Indian girl who wears eyeglasses is rude and miss the necessary qualifications and skills in dealing with customers. Also there are two Indian guys there that are so rude. I went there to get the T-mobile free Buford burger and they refused to give it to me. However i called T-mobile and told them about the branch and they told me this branch accept the Coupon. Also, one of the guys who work there scanned the coupon and it went through but the Indian girl said " No burgers for you." And when i asked what is the reason, she said " Because i said so." Which means she is so racist and i hate the minority.

Pulled in to Rally's drive-thru Sat night/Sun morning at 1:21 a.m. for 2 strawberry swirl ice cream cones. There were 4 cars in line on the right side and only 1 on the left, so business was slow compared to every other Sat night. We pulled into the left lane and directly up to the speaker where we sat for several minutes without being greeted. Finally, a young man spoke to us, telling us he would be with us in just a moment. For the next 30 minutes we sat at the speaker and watched car after car on the right pull up, place an order, grab their food and be on their way. When the 15 minute mark came and we still had not ordered, we decided to forget ice cream and just go home. Unfortunately, we were now blocked in with a car in front and 3 cars behind. At 1:45 the young man finally came back to the speaker and tried to take our order; however, he kept cutting us off during to ask if that was all and ended up missing half of the order (sad considering we only ordered a cone, a cup, and a water!). We pulled to the window and he immediately passed us 1 ice cream. I began to tell him that we ordered another when he held up a finger telling me to hang on, and began taking another person's order. We waited several more minutes before he came back and fixed our order. When I asked for my receipt (which was not given to me but put into the trash), rather than reprinting, he again held up a finger and then in plain sight began to rifle through the trash looking for my receipt. He eventually did manage to extract it from the garbage and this copy was the one he placed in my hand. He wished us a good night and before pulling away, we could see him making french fry bags, IN THE SAME GLOVES! I was disgusted and so was my husband (those same gloves had just touched our food!). On our way out of the parking lot (it is now 1:56 a.m.), we stopped and threw our ice cream away, making the entire 36 minute ordeal a complete waste of time. If possible, we would like to receive a refund for our purchases this evening.
Thank you,
Melissa & John Campbell

Hi. I've been to this same Checkers location with something wrong with my order and/or staff is unprofessional in behavior and communication. Complaining seeking satisfaction is pointless.
The pictures included with this grievance is one more time my order is not only wrong, this time I was given a checker burger with a bite taken. The spicy chicken I ordered with no mayonnaise. It had mayonnaise (again). I did what I normally do, eat just the chicken with the bottom side of the bun since it doesn't have mayonnaise. The burger is absolutely inexcusable.
It's sad to say but I'm speaking towards my level of patience when I tell you the location on the corner of Memorial Drive and Hairston in Stone Mountain, Georgia always get my order wrong; no matter the shift nor day. Something about my order is wrong or missing.
I don't live in the area. I'm there because I'm either picking up or dropping off a good friend that lives near by. I'm passing by for an on the road home(Stockbridge, Georgia)snack.
I'm looking to be acknowledged and that location and it's staff are informed of this particular complaint. Then let me know what actions, if any, were taken. Put it in writing and forward it to me, please.
This complaint is about that one incident. I've settled for having bad service but this night, service was egregious.

Every time I go to the new Thibodaux, LA location they tell me my capital one debit card is being declined when it's something with their machine not reading my chip. My card works everywhere else I go. I have spoken to the manager every time and they cannot make it work either. I can't be the only customer that is having this problem. I leave from there and go to a different fast food restaurant and it works every time.

I'm a Door Dash deliverer. I had an $8.00 delivery pick up at the Rally's store in Eastlake, Ohio on 1/10/21. I received the order at 12:50am and arrived at the restaurant for the pick up at 12:55am. I was told that the order couldn't be made because they had already thrown away all of the food for the night. This is totally unacceptable to me. It made me drive about 7 miles out of the way, and lose the $8.00 delivery fee, while missing orders in the meantime, and getting a negative review. Please respond. Thanks. Jim Shelby.

I've called rally's today because I had some questions about things and the voicemail was no professional like and very rude ! I recorded the voicemail on my phone . It's not very hard to have a simple voicemail or at least answered the phone when someone's calling . I've literally called them TWICE! So I decided to record the voicemail a third time we have them that call .

Last night 12/22/2020 I went to Checkers store # ( I do not know because its not on the receipt) and I ordered 2 #1's and both orders were wrong. The first one was supposed to be no onion and the other was no onion or cheese. The burgers were cold and the only thing that was hot was the fries. Needless to say both were incorrect. Normally I would let this go but paying $17.13 for two burgers that we not correct and the cashier assumed that I wanted a Large. I did not want to make a fuss about this at the window because Sabrina already had the personality of a door knob! I was polite and courteous and she simply did not say anything at all just blank stare. I have been in customer service for 14 years and this kind of behavior is just unacceptable. I understand its QSR but if you're that unhappy with your job, you should probably consider getting a new one. Thank you for hearing me out.

Bought a 800 g block of cheddar cheese and it was full of black mould. Very inconvenienced as I had people over for dinner and had to go out and buy more cheese. Very disappointed. Have always been very satisfied with clover products so was quite shocked