Checkers & Rally's’s earns a 1.1-star rating from 676 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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Checkers not being open on time.
The checkers in laurelton is supposed to open at 10:30, it's 10:53 am I've been waiting for 15 minutes, someone is in there but they are taking their time to open the restaurant
Desired outcome: Deal with who manages this place or who opens up shop
Not being able to use coupons that come in the mail
I am unable to use my coupons at the Cherry St store in Toledo Ohio. The cashier said that because you're offering the 2/$7 deal. Why bother to send coupons in the mail if the store is not going to honor them?
Desired outcome: Coupons that I can use at the Cherry St location
Employees
Trying to order and employees hat a radio on so laud that they could not hear me also they were dancing and there was someone else In there with sandals shorts and a tank top they got al the order wrong they also were very rude when we told them about are order they just looked at us and laughed and keeped on dancing and having fun. I work in restaurantes and i know about how a customer should be threaded not very good customer service
Drive thru order
We came thru for lunch couldn't here microphone good worker was rude yelled I said I'll be with you in a moment we ordered and got wrong order chilli cheese and onion to combos and a twisted strawberry cup. We got chilli dogs with ketchup no fries and half a cup of strawberry ice cream they were not getting along in store so I figured manager was not helping very busy my email [protected]@my. sullivan. edu
Read full review of Checkers & Rally'sCustomer Service
I was in checkers on 87th & Stony Island ready to order and was not able to because the employees were too busy ignoring the customers inside the restaurant. They were more interested in servicing the customers in the drive thru than the customers inside the restaurant. There should be more employees taking care of the customers inside and outside. Not just outside. I won't be back there.
Desired outcome: Improved customer service
My Order was incorrect
I did not receive a receipt so I don't think you will do anything about this. I ordered a #1 medium and a #6 medium tomato and onion only both with a coke total $17.13. Date September 8, 2021at around 9:00 pm. We went to the Checkers on Harper Ave. Saint Clair Shores MI because there was a long line at the Burger King next door. The # 6 had everything on it and the #1 was cold. Worst fast food ever!
Desired outcome: Refund would be nice
got wrong food
I ordered a big buford and recieved a plain chicken sandwich
Desired outcome: A free sandwich
wrong order
I ordered the 2 for 6 double checker burger with cheese, upgraded it too a meal and a #6 medium . And what did I get 5 single checker burgers with 3 fries and 3 drinks. Please hire more qualified people to work in your place of business. I was so upset by the fact that I took time too go over my order and they still got it wrong and charged me for my order. This is why I don't like too eat here I never get the right order.
Desired outcome: Give me what I ordered or refund my money
Unacceptable service
I realize the pandemic has teamed havoc on EVERYTHING, but if it's used as a first comeback to excuse unacceptable service, I believe that leads to destruction. That said, I hope "the top" takes my complaint seriously and makes it a priority in this chain to make improvements and therefore enhancing your bottom line. First, I love Rally's! In my opinion...
Read full review of Checkers & Rally'sFood quality
I went to checkers in Kissimmee Florida on 8 /29/2021 I placed an order for Fry combo two All American cheese burgers and a hot dog . The fries was cold un cooked .One of All American burgers look to have a bite mark and the top hamburger bun . The second All American Burger had lettuce stuck into the bottom bun . I took the food back to recieved a replacement of the whole order . They replaced the food with a missing burger went back again and they give me the other burger both of the All American burgers were cold and uncooked. After the third time of getting bad food I just left the place
Desired outcome: I was for my food to be correct and cook with quality
I was assaulted by your female employee.
My name is Mr. Mendez Sr, Today 8/29/2021 at 2:30pm my daughter and I went to the Checkers located on 232-50 West Lehigh Avenue to purchase food, we walked up to the building entrance but the door was locked. I peek threw the glass window and notice that there was an employee inside, so we walked to the drive through window and the young lady tried to open...
Read full review of Checkers & Rally'sDrive thru
Pulled in to the drive thru about 9:50. Seen that the line was long but decided to wait. After about 5 minutes moved forward 1 car. Another 5 minutes passed and I thought the car in from of me was gonna move forward but they didn't. Called my boyfriend to see if he still wanted them, he said yes so waited another 10 minutes. Got tired and let him know that...
Read full review of Checkers & Rally'sFailure to give service
Checker on 2695 north west Miami street Miami street Florida failed to give service before closure. The business is supposed to close at 4:00 am and they failed to render service at 3:13 am. Poor customer service and false advertisement of closing time.
Classic mother cruncher
Went to Checkers in Tifton Ga. On August 25, 2021 traveled 20 miles round trip. Ordered 2 Classic Mother Crunches. Photos are attached to this complaint of how they looked. The breaded around the chicken which should have been fried and crispy was black and saggy and saggy the chicken inside have been sitting under the heat lamp for probably over 12 hour...
Read full review of Checkers & Rally'sIncomplete order
Incomplete order- We ordered three combos, received two burgers and five fries.
Desired outcome: Oh you should fire the manager of the store and give me some free food.
Their hot dogs and the slow service dirty place
They keep serving marinara sauce on their hot dogs they are not making traditional meat sauce I've asked them several time if they where using meat sauce they try to play it off like it's traditional meat sauce like pictured on your menu I've sent the pics of what they give me compared to the menu the place is dirty the walls and everything
henry
Desired outcome: Better service and the right meat sauce
My whole order was messed up
I got 4 6 peice mozzarella sticks and they only gave me 4 instead of 6 the guy didn't have a name tag on and was not nice I go there a lot and now I might never go back
Unethical behavior
Waited in lane several minutes to place order only to be directed to another lane that when drove up one car in lane. There were no cars in the lane I was in. Then directed to another lane, now there are two cars ahead of me. I asked the clerk for her name she said it was Kevin. After arriving at the window, I then asked to speak with the manager. I was informed that she was busy in the back and the person I was speaking with was a supervisor. Again, I asked to speak with the manager. The manager's name is Kimberly, she came over to explain there was a truck in the lane. I explained that there were no trucks in either lane until I drove around, now there is a vehicle and truck ahead of me. At the least the clerk should have told me that the lane was closed. A car drove up in the lane behind me and the order was accepted. I felt disrespected. Then another car pulled up and was taken care of.
I explained to the manager my concern and the clerk used inappropriate language, stating she was grown. I explained I hope her vocabulary is more extensive.
Desired outcome: I would expect appropriate customer service and not foul language
Team members being rude
Thursday August 5, 2021 around 6 or 6:30 pm I pulled in to get a drink. I was asked how I was paying and upon telling them they stated for me to pull out of drive thru and come to window. Why would I come to window when I pulled into the drive thru this defeats the purpose me going to drive anyway I wanted to state the team member in drive thru was extremely rude and disrespectful. I will never come to your store ever again. Thank you
Purchase on 8/8/2021
Since I moved to retire in Florida, in 2007, Checkers has been my go to for fast food. On an average I visit your drive thru at least once a week. Rarely will I go anywhere but here and when driving out of state, Checkers has been my welcome home gift. Quality/quantity, price, and service ruled every time.
Sunday, 8/8/2021, now was the FIRST and ONLY time I was let down with soggy fries, over cooked fish, and poor service.
Not a Happy Camper here.
Desired outcome: Please don't loose what you have built.
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Checkers & Rally's Contacts
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Checkers & Rally's phone numbers+1 (800) 800-8072+1 (800) 800-8072Click up if you have successfully reached Checkers & Rally's by calling +1 (800) 800-8072 phone number 0 0 users reported that they have successfully reached Checkers & Rally's by calling +1 (800) 800-8072 phone number Click down if you have unsuccessfully reached Checkers & Rally's by calling +1 (800) 800-8072 phone number 0 0 users reported that they have UNsuccessfully reached Checkers & Rally's by calling +1 (800) 800-8072 phone numberCustomer Service
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Checkers & Rally's emailsmobilecsr@checkers.com100%Confidence score: 100%Supportlegal@checkers.com98%Confidence score: 98%legal
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Checkers & Rally's address4300 West Cypress St., Suite 600, Tampa, Florida, 33607, United States
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Checkers & Rally's social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 22, 2024
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