Chipotle Mexican Grill
Reviews and Complaints

On 12/18/2017 I ordered two gift cards from Chipotle One Metro Center in NYC. I mailed them along with other items and gift cards to a family member in another state. The post office lost the box with gifts and gift cards inside. I went into Chipotle and was told I had to go into the Chipotle I purchased the gift cards from. I went there with the original receipts and was told that their corporate office stated that they can not tell me if they were used or not and would not issue me a refund. I informed them that other gift cards purchased from other stores tracked theirs to see if they were used, they were not, they offered me the option to cancel the card, a refund or another gift card. Chipotle offered me a 25 minute wait and then Ajee Atwell told me that there was nothing they would do and "your money is just lost. He offered me to call the corporate and ask them, but did not give the number he called and there is not one on online.

On 1/6/18 in the evening I visited the 1000 palisades center Drive, West Nyack Chipotle and had to stand in a line that was actually out the door.
Once I finally sat down to eat the steak bowl, I felt something in my mouth. I pulled out a long piece of hair. I was so upset. I show the assistant manager and he said he didn't know who's hair it was. He said he would make me another bowl. I had to stand in line all over again. I asked for a refund which I was given. However, I thought that it was very poor customer service. They should have at least offered another one for free or buy one get one free. I didn't get anything. It was like its the norm to have a steak bowl with hair. I am disappointed in the customer service.

On Saturday January 6th 2018 at approx 6:30 pm-7:30 pm my husband and I went to Chipotle located at 3565 Nicholasville Rd Lexington KY, 40503 to grab dinner. The line was very long due to them having 5 people working total and most of the meats had ran out. By the time my husband and I got to the front to order we wanted the Barbocoa meat which they had a spoonful left. I asked the lady if they were in the process of making more meat. She looked pissed off and shrugged her shoulders which was very unprofessional and terrible customer service. I then asked if I could ask the manager and she said that's her behind me, She then asked the manager " How long for more Barbocoa meat the customers would like to wait? The manager was rude and said 15 mins really loud and in a nasty way. Well needless to say 15 mins turned into 1 hour wait and the manager never once acknowledged we were standing waiting. She didn't even bother to walk over to us and say I'm sorry for the wait, but instead she didn't say a word to us she looked at us but said nothing. After 55 Mins of waiting my husband got really upset and said " Lets go some where else" The customer service was poor and the staff was very unprofessional. The manager who is suppose to set an example was the worse of them all.

I ordered from 31827 Pacific Hwy S Ste Federal Way WA 98003 on 1/6/18, order # 185/2 at 1:39PM. The salad I received did not come with the dressing, and multiple pieces of the lettuce were inedible as they were the very base of the lettuce. It was a disappointing meal. This is food that a co worker picked up for us, so I was unable to simply return to the counter and get the salad dressing.

We picked up 2 chicken burrito bowls and while waiting on line, the staff there did not have any chicken on the grill. They did not cook any fresh chicken. The grill was clean and I was wondering where was the chicken coming from. The many staff there were not doing anything but bull [censor] around and not tending to the customers needs like myself.

They were womanizing and looking at my daughter like she was a piece of meat. There was no supervision.

There was very little chicken, sour cream and guacamole in the burrito bowls which looked dried out which I was being charged extra for.

Very poor service when I was charged $24.17.

I was very disappointed when I was looking forward to your burrito bowls.

Is this how you do business? No professionalism. And sexual harassment in the work place.

I tried placing an order online and it said something was wrong with my order. So I ordered it again on my computer and I checked my account and it
Charged my account twice. I can't find a number to reach anyone and I need help. Please contact me my email is [protected]@gmail.com I would really like the extra money that was taken out refunded. Thank you!

chrtstian the evening manager was rude and aggressive regarding the steak portions. I am repeat customer and visit this location a minimal of 4 times in a month. Why embarrasse me for a half spoon of steak. Address of location 1774 Sheridan st. Hollywood Fl. Your manager embarrassed me and changed my perception of this location and his lack of professionalism is wrong

My wife went to chipotle restaurant located in Stuyvesant Plaza in Albany New York tonight 1/1/18 at around 7:25 pm eastern time. She ordered a chicken burrito along with a beef bowl. I dont know the name of employee he was an African American young male with blond hair. Every item she asked for was shorted on. We are both avid Chipotle customers and have always had good experiences at every location with the portions being large given the cost. We don't mind paying usually given the portion sizes. The burrito ended up Tiny and not hardly a meal. She didn't even eat it because there were barely any ingredients on either dish. She did not want me to complain but given the fact we are good customers I feel this was a horrible experience and she just felt totally ripped off by the amount of food she was given.

I am rikki graniel, former employee at chiptole. In June, 2014 I left my job and was on unemployment for unaccomendated needs. Since the day I started the job until I left and even until this day I have suffered massive amounts of anxiety and uncomfortable in any work place. It was brought to my attention that what happen to me during my time at c hiptole was discrimination. My team manager multiple times was very degrading. Zenxa was my manager at closing shift she would make me clean floor panels while customers were eating and ordering as well to my face told me " the staff don't like you because your white ". I had no idea at the time how much it would effect me and how bad she disrespected me and made me feel degraded. I am filing this complaint before to BBE. I filed for social security the moment i left my job for anxiety and severe depression I am still fighting for my life now . Can't find a job because I feel so bad and never going to be good enough. These words repeat in my brain " we don't like you because your white".

-rikki

I walked into your Chico store, there was a German shepherd run it around the store. An went behind the counter where food was being made an served. I went to the cashier an asked if that was allowed an she went to ask an one employee stated if it is an service dog then they are allowed. The dog was clearly NOT a service animals, once it was my turn to order I asked again if there is hair in my food do I get a refund an the employee stated he doesn't know, an that they can not do anything about it.

So this so called manager JOANNA doesn't have any ability to be a manager she responded with a teenage attitude about firing someone and if I'm not correct a manager should approach a person and not gossip around chipotle saying "they fired" when really the person never filed to say they quit so for that being said that "manager" you guys have on 86st shouldnt be there if she's not professional about her job! Even the location itself is filthy and nasty not organized what's so ever and everything is unorganized need more attention in the store and the manangers need to be more professional and not act like that part of the crew they need to be their boss not friends

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Chipotle Headquarters
1401 Wynkoop St. Ste. 500
Denver CO 80202

December 14, 2017

Dear Sir or Madame,
In the recent months, I was repeatedly discriminated in your following branches.

1. Chipotle Mexican Grill
21029 Center Ridge Rd, Fairview Park, OH 44126

2. Chipotle Mexican Grill
14881 Detroit Ave, Lakewood, OH 44107

Instead of an appropriate address of welcome, two African American/Black employees of yours reduced me to my German accent. In Lakewood, a young black woman reduced me to my foreign origins, which was absolutely unnecessary. In Rocky River, another young black woman started to call me "accent." I don't know what you teach your employees how to treat customers, but it is not only disrespectful but offensive to call a customer nicknames like "accent." Her next sentence was "are you still in America?".
I am an international honors student. My wife is American, born and raised in Ohio, and it is embarrassing that I am called names like "accent" in your branches. I have been in many countries all over the world, I lived in California for half a year, and nowhere was I trodden so disrespectfully like in your restaurants in Rocky River and Lakewood. I will not tolerate this any longer.
Besides my studies, I am a shareholder of a company in Germany, and I hereby assure you, you will hear from my lawyer if there will be no apology and a decent form of reimbursement. I furthermore assure you that I will sue, and I will press charges against your company, which is apparently not able to teach their employees how to treat customers respectfully. I'm living in the United States now for over two years, and I am an English Honors student. I have never experienced any kind of equally disrespectful behavior in any other restaurant in the United States.
My wife and I went to your restaurants several times a week, but your employees made me by now feel too uncomfortable to eat at Chipotle again.

Respectfully,
[removed]

I tried to order food online at the chilpote in north Brunswick NJ and it said 3 times that the order can not be processed... Frustrated I said forget and ordered from wing stop. Well that day I checked and I had a pending transaction for $12.80 in my account. I called the store spoke to some rude manager which would not even give me their name. And said basically if I don't have a receipt I can't get a refund. How can I have a receipt if you're website would not allow me to process my food order. I have been a customer at this Chipotle for since opened and I am extremely disgusted and shocked how a was treated. Please look into this matter

I was highly disappointed with the taste of this food it was overly seasoned and the textures felt like discussing this in my life the employees were very rude and did not look like I want to be there their counters were extremely dirty and used a very disgusting rag to wipe it off whatever was in there tomatoes made my food 10 times worse let alone let alone they didn't have anyone out there cleaning the tables never dirty trays on the tables the only thing I enjoy that was the Coca-Cola butter cups could've been recyclable also the only thing I really enjoyed was the napkins only because it got the oil off my nose I highly recommend they need to take some tips from salsa Fresca's Or Mc Donald's

I recently placed an order about 15 minutes ago I just received it everything is wrong they didn't give me chicken when I asked for chicken and steak double and they only gave me regular amount of meat. And on top of that they put the spicy green salsa on my bowl which I do not like spicy food so for that reason I had to throw it all away they messed up my whole order. I'm completely disappointed especially after paying almost $15

Yesterday I went to a Chipotle location and got food for my staff. This location is approximately 30 minutes away from the office and it is the closest location to it. When I got back with the order every bag of chips that we got was stale. I called the location in Lakeland Florida and let them know what happened. The manager, Raffy, told me that the only way they could refund my money was if I physically went to back to his location. I told him that it was too far, and the next time I could get out there would be in a few months, and he said that he could not help me. I am very disappointed with the quality of food at this location. The last time I went there, there was a fly in my taco. They re-made it and I didn't complain to anyone else. I would like my money refunded. I can go to a location closer to my home (winter haven) or you can send my a check at my home address. I will never return to the North Lakeland location. Horrible management. Please call me to resolve this issue, my cell number is [removed]

Ill keep this brief. Both today and the last time i visited the chipotle located on Henderson mill rd in Atlanta, the black beans were so undercooked i had to pick them all out of the bowl to make it enjoyable. Made a game out of it with my gf. Generally speaking, this location is usually on point, just not recently. Apparently, 350 characters is the minimum.

On Saturday night, Dec. 12, 2017, I went to Chipotle at 254-65 Horace Harding Express, near my home to order a take out - Chicken with Brown Rice. I was not enjoy it because the brown rice was too hard, it was not completely cook. I just ate the chicken, black beans and lettuce and through the rice away. This is not just the first time. The management needs to pay close attention.

Absolutely am completely dumbfounded that such an amazing piece of very basic products, far superior in the industry of your specific food quality spectrum, Chipotle Mexican grill would decide to PULL CORN tortillas from service. Hands down the most flavourful out there, and I live in and travel Texas for decades.. aka Tejas, the Kingdom of Tacos. I trust you will find the error of your ways, taper as needed to control costs and establish rightful place to the line. I may well have jumped the gun here but FTW manager said that it was company wide. Why not Sofritos? They are delicious but not as much so without corn tortillas!

The tortillas are always stale and hard lately at this location: Chipotle Mexican Grill, 405 6th Ave, New York, NY 10012

I don't know if they're not storing them properly or the tortillas are coming in that way or what. It's very disappointing to bite into a burrito that doesn't taste fresh when you watched the person make it right in front of you. I hope they fix this problem. I suppose it doesn't matter for people that like bowls. But I wouldn't recommend anything with the big tortilla until they solve this issue.