CB Banks Citibank Citi miles ahead savings account

Citibank review: Citi miles ahead savings account 5

Mark Traub of US

Mar 19, 2022 10:33 am EDT

Review updated: Nov 01, 2023

Featured review

I received several promotions offers thru mail to open a Citi Miles Ahead Savings Account for AAdvantage cardmembers to earn bonus miles. Each time I tried to open an account by following the directions and web address provided. Each time there was no way to start the account. I then called customer service several times and opened an account over the phone. each time saying, I would receive info and debit card thru mail. Never received any.. A few days ago went onto my citi bank login and there was a new opened saving account. I called customer service and said I never received the welcome pack with the debit card. they said it was sent out on March 17 2022, I told them I never received it and verified all my info again. The agent said I will receive a new card in a few days! I told her I have to deposit the money within the 30 day limit or the offer is no good. I asked for a note be added on that i never received my card. She said there is nothing she can do . Today I tried to go into my Citi Bank online login and I am blocked out of my credit card account and saving account. I spent over a hour on the phone and said that i can not use my online account till i receive the new debit card, including my credit card account... CRAZY STAY AWAY FROM CITI BANK! Its a SCAM!

Desired outcome: The BANK BE FINED FOR ITS SCAM PRACTICES

5 comments

Add a comment

Darlene Marie

1 comments

Darlene Marie of US

Jun 11, 2022 10:10 am EDT

I had the same issue with trying to open an account recently.

Ed Enzmann

1 comments

Ed Enzmann of US

Dec 08, 2022 2:27 pm EST

I had a very similar experience trying to open the Miles Ahead Savings Account after receiving many post cards from Citi touting this offer. The customer service experience with the rep on the phone when I opened the account was one of the worst banking experiences I've ever had but I powered through because I wanted to earn the American Airlines points. I finally did get the account opened but never got a debit card so it took me several calls to address this so I could link it with my Citi credit card. I was supposed to earn 40K "AAvantage bonus miles" after keeping the account open for 90 days. I'm at 120 days open and I never received the points. I had to call and was informed a promotion code was needed. The rep on the phone was able to get that code and add it to my account. Why the code was not already part of my account is a mystery but I was told I SHOULD have the miles deposited within a week. What an unorganized mess this promotion is/was.

challenger1234

DFW, US

2 comments

challenger1234 of DFW, US

Jun 30, 2023 10:21 pm EDT

Verified customer

This 'promotion' seems like a fraud, or at least a bait and switch, because I never got the miles that was promised in the promotion. I waited 16 months and still not a single mile credited to my AAdvantage account

challenger1234

DFW, US

2 comments

challenger1234 of DFW, US

Jun 30, 2023 10:23 pm EDT

Verified customer

The Citi Miles ahead savings account promotion is a fraud. After 14 months of having the required balance, I still don't have a single AA mile from this damn thing. The robotic human customer service was no help.

Jonathan Deutsch

1 comments

Jonathan Deutsch of US

Nov 01, 2023 6:47 am EDT

Verified customer

It took many months and customer service calls to eventually get my miles.

Citibank - incorrect reporting to credit bureaus 12

Citibank - citibank 87

Citibank - Closed my account 94

Resolved

Citibank - enquiry 63

Citibank - dishonest business practises 32

Resolved

Citibank - Unacceptable behavior and business practice

Citibank - Approved loan, cash not received 1

Citibank - Best buy credit card account

Citibank - Credit card 1

Citibank - scam artists 1

Resolved

View all Citibank reviews and complaints

Citibank Contacts

Citibank phone numbers

+1 (800) 285-3000
+1 (800) 285-3000

Click up if you have successfully reached Citibank by calling +1 (800) 285-3000 phone number 12 12 users reported that they have successfully reached Citibank by calling +1 (800) 285-3000 phone number Click down if you have unsuccessfully reached Citibank by calling +1 (800) 285-3000 phone number 11 11 users reported that they have UNsuccessfully reached Citibank by calling +1 (800) 285-3000 phone number

4%
Confidence score

USA

+52 55 2262 3911
+52 55 2262 3911

Click up if you have successfully reached Citibank by calling +52 55 2262 3911 phone number 5 5 users reported that they have successfully reached Citibank by calling +52 55 2262 3911 phone number Click down if you have unsuccessfully reached Citibank by calling +52 55 2262 3911 phone number 4 4 users reported that they have UNsuccessfully reached Citibank by calling +52 55 2262 3911 phone number

11%
Confidence score

Mexico

+1 (416) 947-5500
+1 (416) 947-5500

Click up if you have successfully reached Citibank by calling +1 (416) 947-5500 phone number 0 0 users reported that they have successfully reached Citibank by calling +1 (416) 947-5500 phone number Click down if you have unsuccessfully reached Citibank by calling +1 (416) 947-5500 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +1 (416) 947-5500 phone number

Canada

+54 11 4329 1772
+54 11 4329 1772

Click up if you have successfully reached Citibank by calling +54 11 4329 1772 phone number 1 1 users reported that they have successfully reached Citibank by calling +54 11 4329 1772 phone number Click down if you have unsuccessfully reached Citibank by calling +54 11 4329 1772 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +54 11 4329 1772 phone number

100%
Confidence score

Argentina

+55 11 4009 3818
+55 11 4009 3818

Click up if you have successfully reached Citibank by calling +55 11 4009 3818 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 4009 3818 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 4009 3818 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 4009 3818 phone number

100%
Confidence score

Brazil

+55 11 2109 2484
+55 11 2109 2484

Click up if you have successfully reached Citibank by calling +55 11 2109 2484 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 2109 2484 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 2109 2484 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 2109 2484 phone number

100%
Confidence score

Brazil

+55 11 4009 3000
+55 11 4009 3000

Click up if you have successfully reached Citibank by calling +55 11 4009 3000 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 4009 3000 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 4009 3000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 4009 3000 phone number

100%
Confidence score

Brazil

+57 1485 4000
+57 1485 4000

Click up if you have successfully reached Citibank by calling +57 1485 4000 phone number 1 1 users reported that they have successfully reached Citibank by calling +57 1485 4000 phone number Click down if you have unsuccessfully reached Citibank by calling +57 1485 4000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +57 1485 4000 phone number

100%
Confidence score

Colombia

+593 2393 9043
+593 2393 9043

Click up if you have successfully reached Citibank by calling +593 2393 9043 phone number 1 1 users reported that they have successfully reached Citibank by calling +593 2393 9043 phone number Click down if you have unsuccessfully reached Citibank by calling +593 2393 9043 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +593 2393 9043 phone number

100%
Confidence score

Ecuador

+595 216 202 400
+595 216 202 400

Click up if you have successfully reached Citibank by calling +595 216 202 400 phone number 1 1 users reported that they have successfully reached Citibank by calling +595 216 202 400 phone number Click down if you have unsuccessfully reached Citibank by calling +595 216 202 400 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +595 216 202 400 phone number

100%
Confidence score

Paraguay

+51 1221 7000
+51 1221 7000

Click up if you have successfully reached Citibank by calling +51 1221 7000 phone number 1 1 users reported that they have successfully reached Citibank by calling +51 1221 7000 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1221 7000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1221 7000 phone number

100%
Confidence score

Peru

+51 1215 2080
+51 1215 2080

Click up if you have successfully reached Citibank by calling +51 1215 2080 phone number 1 1 users reported that they have successfully reached Citibank by calling +51 1215 2080 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1215 2080 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1215 2080 phone number

100%
Confidence score

Peru

+51 1215 2216
+51 1215 2216

Click up if you have successfully reached Citibank by calling +51 1215 2216 phone number 2 2 users reported that they have successfully reached Citibank by calling +51 1215 2216 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1215 2216 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1215 2216 phone number

100%
Confidence score

Peru

+598 2198 7113
+598 2198 7113

Click up if you have successfully reached Citibank by calling +598 2198 7113 phone number 1 1 users reported that they have successfully reached Citibank by calling +598 2198 7113 phone number Click down if you have unsuccessfully reached Citibank by calling +598 2198 7113 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +598 2198 7113 phone number

100%
Confidence score

Urugay

+58 212 705 2039
+58 212 705 2039

Click up if you have successfully reached Citibank by calling +58 212 705 2039 phone number 1 1 users reported that they have successfully reached Citibank by calling +58 212 705 2039 phone number Click down if you have unsuccessfully reached Citibank by calling +58 212 705 2039 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +58 212 705 2039 phone number

100%
Confidence score

Venezuela

+58 212 705 2614
+58 212 705 2614

Click up if you have successfully reached Citibank by calling +58 212 705 2614 phone number 1 1 users reported that they have successfully reached Citibank by calling +58 212 705 2614 phone number Click down if you have unsuccessfully reached Citibank by calling +58 212 705 2614 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +58 212 705 2614 phone number

100%
Confidence score

Venezuela

More phone numbers

Citibank emails

info@citi.com

100%
Confidence score: 100%

Support

Citibank address

Citi, 388 Greenwich Street, New York, 10013, United States

Citibank social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024