Citibank
Reviews and Complaints

The customer service over the phone sucks. The fraud department is a fraud. I spent 6 hours for them to unlock my online banking do to fraud activity. One of the reps acted like he didn't hear me, when I called back & asked for a supervisor he hung up on me. I had to go to a branch to get it taken care of.

I have been a Citibank customer for 32 years. For many years I was their Citigold customer. All of a sudden, I received a letter about closure of my accounts with no particular reason or explanation a part from it is up to their discretion to close whenever they like. I have Citi credit card closed as well without any notice. I am puzzled and very angry about the treatment I have received. It causes a major disruption to my life as I have many auto-payments and direct deposits link to my account. In one word, it is a unprofessional and Un-businesslike behavior from a trusted financial institution.

My name is Mitali basu. I have Citi credit card and got a mail offering $1500, if I open a checking account with $200,000.00. I called and a agent help me open my account. He told me I will get 1500 after 3 months and then money will go to my savings account. It's been 5+ months my money has 0 interest sitting on my checking account. After repeated calling every day I have different answer. Each time it takes hours to get anyone on line. So far I got your money will be in your account in 15 days, you do not have W9 with us, We have one but do not know why they do not entered it, OK fax it do not mail it will take longer. I faxed my W9 last Tuesday 28th February [protected]. Today they told me to send it to Citi group Inc, SD [protected]. I just send my W9 to SD. Someone else told me to send it to St. Louis PO Box 790059. I spend 7 hours on phone with Citi bank with no right answers to my problem. I wish you took my W9 through e-mail and fix my account. They are now telling me earliest it will be uploaded in 15 days. So my money will be sitting with you without interest for 6 months. It feel like I got defrauded. I have no choice to contact TV station and better business bureau if I do not have my money in 2 weeks. My account # is [protected]. I need your immediate attention in this matter.

I’m farley new with citi bank and it has been one of the worst banks I have ever had. I also bank with Bank of America and been with them for 4 years have never experienced the things I have with citi. I tried to deposit a check from a remembrance from my auto loan company they blocked my account cashed the check and said they where closing my account. How does that even make sense didn’t try and help me or at lease call to verify the check like I told them and didn’t cancel the check they already cashed so I couldn’t even take it to Bank of America to deposit in my account. I had to call the company explain to them what happened so they could cancel that check and Mail me another because of the unprofessional crap I had to go through with citi bank for no reason. I would never bank with them again nor would I recommend them to anyone.

I was going to venmo my sons school for his high school baseball trip to Santa Maria, CA. I looked at my Citibank account online before just to check it only to see it was blocked. I contacted them via chat on the app. They told me to contact the fraud department by phone. When I did, I verified all my information as asked, and was in hold for about 30 mins. They kept putting me on hold for “1-2 minutes” to check my account. When the representative came back in the phone he said, “your account is being closed and you will be mailed your remaining funds within 60 days in the form of a check and I will be releasing the call now.” I didn’t even get to speak. Called numerous more times within a 5 day period and it kept happening exactly the same way. The last guy I talked to, “Jim,” stated he could not transfer me to a supervisor when I asked him to. I asked him for his name because I told him I would file a complaint and he said, “please do so.” When I asked for a reference number for the phone call he said there wasn’t one. I went to the a branch who also were unable to help me, tell me what’s even happening with my account, or give Me my funds. Citibank is stealing from me. They are withholding my money, not telling me anything even after they state themselves I have verified my account and will send me a check in 2 months? Completely unacceptable.

A few days ago i received an income tax check through wells fargo bank, it was a direct deposit. Once the deposit cleared i zelled the money to my citibank account. That took place in the am. Later that night i went online to access my account and noticed i couldn't log in due to my account being blocked. When i called customer service they wouldn't tell me why my account was blocked nor would they tell me why my account was closing and i inquired about my money in the account and they stated i wouldn't receive my funds for 60 days then they proceeded to hang up on me and not give me any information. I called back and asked for the fraud department and the representative refused to transfer me and hung up on me. This incident is going to cost me financially.

I have been a Citibank Platinum AAdvantage card holder for 15 years and recently received a text that there was potential fraud on my card. I hadnt used my card for weeks prior so I called the 800 number given. The agent was clearly overseas and was very rude and ask for the security question what is my checking account number. REALLY! I have been asked last 4 digits of SS number and other questions but checking account number .. NO WAY. I refused and ask to be transferred to USA rep and was put on hold and the agent never came back. 2nd call and again India or Philippines and agent took the info and said the account was compromised so it was closed that was on Feb 11th. I received a letter on Feb 13 to call Citibank with reference number and when I did again India and was told the account was closed, Today I called to pay off my monthly balance and the agent said on Feb 21 someone did a bank transfer on my account of 1,500,00 even though it was suppose to be closed. The rep said Dont worry your not responsible and I said YES we are all responsible with higher interest rates. How can a huge bank like Citibank allow fraud to continue on my account when it should had been closed. So Long Citibank

This bank closed my checking account without my knowledge and is refusing to refund my money that is in there to me right away. There are no CitiBank Branches anywhere. They even let me open a new checking account and the the closed it without my knowledge.

Someone hacked my checking and Zelle accounts. Instead of them maybe holding funds equivalent to the fraud, they hold everything which is over $3000 in my accounts. They are saying it will be 39-79 days before I can get my money. This is money people hav e to live with and pay their bills.

Beware of citibank. They have lied to me, and refused to contact paypal. Their actions assured that I would be cheated by a counterfeiter!

Use another bank that will provide service, and will not cheat you!

In december I purchased a coin from singapore. It was described as choice uncirculated. The coin was not only counterfeit, but also bent. I complained to both paypal and citibank.

Paypal asked me to provide to them proof of the coin being returned, as well as a copy of the postal receipt. They said they would reimburse me up to $100 for my cost to return the coin. I did so. They initially said I was refunded the $594.09 for the coin and $67.30 for the return postage. Then they informed me that since I complained to citi, my complaint would be addressed by them. I asked what I should do. They said to cancel my complaint with citi. I did so. I waited a few days and called them. They told me that since citi had never informed them about any cancellation, paypal was prohibited from addressing my complaint. I again called citi. Citi told me that someone would contact paypal. Citibank lied.

I waited another week and called paypal. They said I should make another complaint with citi. I did so. Initially citi provided a refund of $594.09. I was told that my refund is listed as a permanent refund. Once again I was lied to by citi. Permanent is supposed to be forever, not two weeks. Two weeks later, I received an email stating that since I canceled my complaint there is no longer any refund. I once again called paypal. They told me that since this issue began they have never had any contact from citi, and my issues are with citi.

I use a credit card for protection and convenience. This experience has not been convenient, and citi has refused to protect me from fraud and counterfeiting.

I am a victim of fraud and counterfeiting. Hopefully my complaints and reviews will ensure that other consumers will choose a bank and credit card that will actually represent their client's interests, and not assist in fraud and theft.

Tony raymond

973 circle drive

Baltimore, md 21227

On Feb. 23, 2022 I went to citibank in Cortlandt Manor, NY to get a few documents notarized. I was told to take a seat and somebody will be with me shortly. I waited for a half hour until somebody came and told me the manager was busy with a fraud case, her english wasn't very good and she told me it will be another 10-15 minutes. I told her I'll wait. Another half hour goes by and still no help. I waited over an hour to finally get three document notarized that took less than a minute to do. I am very upset with this branch as they were not providing service to their customers. The service at this branch is horrible.

Had credit card account for 30 years with Citi. Was not using as primary card. Account closed due to inactivity with NO NOTICE. Called customer service (2/20/22) to activate as I had done once before. Rep says no reactivation after 90 days (mine was apparently closed 180 days ago). Since I did not know my card was closed 6+ months ago, what are we supposed to do? I would have used it if informed there was an inactivity time limit. This is how Citibank treats long time customers with lengthy history and excellent credit? I want my existing card activated - period!

In December we purchased a stove from Best Buy for around $800. We charged it with Citibank (that was our first mistake!). In January we made a $100 payment before receiving first bill. Now we go to make another payment and were told Citibank assessed a late charge for January? When we called (had to make around 5-6 calls), one Agent was in the Phillippines!, we were told that if we had made the $100 payment 2 days later it wouldn't have been a problem. The $100 payment we were told was applied to our purchase of the stove in December. If that were the case, we would have made the $100 payment when we bought the stove! I was told this could affect my credit rating which is stellar! My Husband and I are furious. We had to make several more calls to cancel the credit card, and the worst part had to take money from our bill account and we paid off the Stove over $600, to not deal with you people! Now we are short with our monthly bills. Here we pay you $100 for what would have been a $29 payment and you apply to the purchase. Spoke with the Manager at Best Buy and he agreed this should not have gone down this way. We are ripping up our card. Thank you so much for all the trouble this has cost us. We will be telling other's and posting on-line all about this experience.!

I am Brazilian and I currently live in Brazil.

I am a Citibank client(Citibank - US) since Jan/2013 and in the last year my account was declared "Priority"(without me ever asking for this change to happen), the bank that I spent about seven years complimenting for it's services has turned that experience into a nightmare.

When I opened the account, I had a basic checking account and as long as I had over $ 1,500.00 in it, I would never have any account fees. Last year, I began being charged $ 30.00 monthly. I contacted a representative over the chat service and he told me that the issue was that my account was "upgraded" to "Priority" and that demands a higher minimum balance in order to have no account fees. He then said he would make my account a basic checking again and that he could only give me back one of the charges so far(there had been two), the other I would have to call in and ask for it. I did that and the other fee was reimbursed.

After a few months, I noticed that the charges did not stop, so I called again and then I was told that my account was still a 'Priority" account and that the only way it could be turned back to a basic checking account and only be charged if the balance went below $ 1,500.00 would be to do this in person in a Citi US Branch (again, despite the fact that I was told differently previously and mainly despite the fact that I never asked or authorized this so called "upgrade" on my account).

I told the person who said that that this was completely absurd since I never asked for that change and to demand that I travel to the US to undo something that the bank did to my account without my authorization, specially during this "pandemic times" was even more absurd.

Nevertheless, the representative told me that the only way to stop being charged, if I couldn't go to a US Branch, would be to keep the balance higher.

I did exactly that. My account balance has been above the minimum I was told was required since then, but the charges still did not stop.

I cannot tell you how disappointed I am with the bank's service. Months of misinformation and lies from the customer service, tons of time wasted, not to mention the absurdity of demanding that I travel to the US to undo something that the bank did to my account without my authorization.

I don't use that account often since I don't live in the US.

My father passed away in November. Basically I haven't been able to get a hold of anyone to just record his passing. The number on his account statement has not been answered since I've started. I've been routed around to different numbers without success. I've been to a branch. The advice they gave me was to mail a copy of the death certificate with a statement of my intentions. That was two weeks ago. I tried calling a new number that I received from the branch and got a person that didn't want to hear my problem at all, gave me a little grief and transferred me to someone that couldn't help me but gave me the number to you guessed it, the number on the statement. Does anyone know how to get through?

My account ([protected]) had been hacked and over drafted. All of these events took place on November 18 and 19, 2021. When Hackers got into my account and paid $2.500.00 on November 18, 2021, to somebody named Hanna Harris using my account and Zelle.

This payment was made for paying rent. Other payments were made the same day on November 19, 2021, the same way to pay Mykeela Downer in the amounts of $250.00 and $1400.00. These hackers all in Atlanta, GA went to a local Walmart and try to use my debit card again but got declined. Then $400.00 was transferred from my savings account.

Citibank granted access to these hackers to my accounts. It was suspicious activity and did not stop the activities timely. Since, Citibank has given me the runaround. Every time I call, the call is received somewhere in India where there is no access to my records and the people there have no idea what I am talking about.

Only once I been given the opportunity to speak with two people on the Spanish line that helped me. It is very upsetting that there was no record on this fraud after I notified Citibank immediately on November 20th.

This is the end of January and to this day; no letters from Citibank no phone calls no nothing.

If I call, I be on hold for ever and perhaps someone from India may answer me. There goes the vicious cycle again.

For tax reasons I need access to the account Citibank closed for me. I owe Citibank some money for the Checking Plus Line of Credit account. I wish to pay but can’t because the account is closed. NOBODY HELPS!

My available credit on a Citibank account was decreased by $2999. We are unaware of which card suffered by the decrease . All accounts have been paid on time and we received no notice or explanation for this. I'm sure it's a mistake. Please help clear this up ?

I have a Citi CostCo Credit Card.

I made a payment of $1000 one week ago (bank draft).

I called a few days later because the payment did not reflect in my available balance. The agent told me it was on hold since I am a new customer, but that I could call back once it cleared my bank and a higher level associate would drop the hold.

I called back today, a week later, after seeing that the $1000 cleared my bank 4 days ago.

The first agent passed me on to a higher level associate as I expected. This supervisor/manager said she could not help me because my payment was 'ineligible'. I pressed on an exception and said I was told this process was going to work and that I've been relying on it for my own planning. I asked for a higher level or for someone who could make an exception. She did not give me to anyone higher despite me being as polite as I could (not blaming the messenger, resorting to name calling, or getting aggressive) in this ridiculous, contradictory situation.

So Citi says: do this, it will work.

You do it and call back and Citi says: No you can't do that.

"Sorry" doesn't cut it here, Citi. This is worse than poor customer service, and I don't believe this manager when she says there is no possible way or no one to talk to who could help me.

She offered a debit card payment over the phone, but why should I tie up another $1000 cash when I've already given it to them? It would also be worse for my credit to do another payment rather than have one credit the one I MADE A WEEK AGO!

I was a Bank Manager for 3 years (and no, not in 1980... I just left the position). We had new customer hold policies too, but exceptions were always possible--ESPECIALLY if it was bank error/misinformation.

If I had been told from the start that there were no options to drop the hold I'd understand. But I was misinformed and planned accordingly. That's on Citi--not me.

Awful performance, Citi. I wish I had never opened the card. CostCo should do business with another bank.

Dear Sir,

This is regarding a complaint raised by me almost a month ago. My credit card ending in 0952 was hacked on 16th Dec 2021 for Rs. 20, 319.84 21 at RAZ*Transerv Limited. I immediately called Citibank on 17th Dec told them to block it. Since there was no response or call back from your end, I called up again on Monday 20th Dec. This time I was told that in order to proceed further, I have to do a police complaint. It is surprising and absolutely unprofessional that I was not told about this on 17th Dec when I first made the complaint call. Eventually I went I visited the police station and made the complaint. I then emailed you the report as well. Upon that, I was told that nothing can be done. When I

Is this the kind of treatment that can be expected from a global bank like Citibank? I am an old customer of Citibank since almost 20 years now. I had formed this relationship with Citibank based on trust and the global reputation of the bank. This kind of unprofessional treatment is definitely unacceptable.

I then visited the Citibank Mumbai Fort office. They said that they cannot do anything here, and asked me to call the credit card department.

This is the most disgusting customer service. Instead of providing customer support, you have only been troubling the customer.

Then I got a call from Citibank on 24th December asking me to give them 15 days more to resolve the issue. I called back on 11th Jan 2022. They said you give us a call on Sat 15th Jan or Monday 17th Jan. Why do they expect me to keep calling up and following up? Is it your duty to call back on a timely basis and resolve the matter?

Please consider this as an ultimate warning from my end that if my wrongly billed amount is not reversed within the next 48 hours, then I shall take up the matter strongly all over my social media circles and spread the awareness among the public about the disgusting customer dis-service given by a "so-called global" Citibank.

please email me [protected]@gmail.com and call [protected]

On January 19, 2022, I tried to order an item first online and then by phone from a company in Minnesota using my Citibank Mastercard. The $129 charge was denied by Citibank each time. I called the customer service number on the card at about 9:00am MST. The agent had a heavy accent and spoke quickly and softly such that I could not understand most of what she was saying. I asked to speak to someone in the US and she said she was in the US. I explained that my ear was not tuned to her accent and may I speak to someone else. She then sounded angry and said she did not have an accent and there was no problem on her end and that I must be hard of hearing. When I tried to respond she kept talking over me, interrupting. I asked her name and she said something like "Dennis Bracker." I hung up and called the customer service number again.
The person who answered sounded like the first one. When I asked if she was the same person I talked with a few minutes ago, she said no. She then slowed down and spoke more clearly so I could ask about the charge card denial. She said she would remove the denial, but did not give any explanation for the original denial. I then asked to talk with someone to complain about the first representative I had talked with. She said she would file the compliant for me. I explained what had happen during the first call and she said she filed my complaint, saying "no problem."
Given her response, I question whether she was really someone different from the first representative, and whether she actually filed a complaint for me.
John T Bauman
Citibank Mastercard ending in 3291
[protected]@gmail.com