CB Banks Citibank Very disappointed with CitiBank

Citibank review: Very disappointed with CitiBank

CitiBank Now Good of US

Jun 29, 2024 4:28 pm EDT

Verified customer

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Nearly 2 years after a dispute that showed resolved by Citibank from a 3rd party company - I am now seeing the charge back on my card. As a customer of CitiBank, I am extremely disappointed with the level of service I've experienced the last several months as relates to this dispute and general inquires since.

I've had my calls repeated hung up on and requested to speak with managers multiple times with long wait times and calls repeated dropped on their end. I don't know if this is on purpose or they simply don't value me as a customer.

With a 800+ credit score and being a customer of theirs for multiple years, and multiple credit cards paid off now, it seems to me they don't care for me as a customer and don't value my time.

I feel it's been a very poor experience from their side and in my opinion good customer service feels and looks very different to me. There are many companies to choose from and having many credit cards with plenty of available credit lines, I am definitely going to be looking elsewhere when making future purchases. This is very disappointing.

Too bad Citibank, you had me for years but seems now you don't care for me as a customer.

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Citibank Contacts

Citibank phone numbers

+1 (800) 285-3000
+1 (800) 285-3000

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4%
Confidence score

USA

+52 55 2262 3911
+52 55 2262 3911

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11%
Confidence score

Mexico

+1 (416) 947-5500
+1 (416) 947-5500

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Canada

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100%
Confidence score

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100%
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100%
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Brazil

+55 11 4009 3000
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100%
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Brazil

+57 1485 4000
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100%
Confidence score

Colombia

+593 2393 9043
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100%
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+595 216 202 400

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+51 1221 7000
+51 1221 7000

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100%
Confidence score

Peru

+51 1215 2080
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100%
Confidence score

Peru

+51 1215 2216
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Confidence score

Peru

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100%
Confidence score

Urugay

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100%
Confidence score

Venezuela

+58 212 705 2614
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100%
Confidence score

Venezuela

More phone numbers

Citibank emails

info@citi.com

100%
Confidence score: 100%

Support

Citibank address

Citi, 388 Greenwich Street, New York, 10013, United States

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Nov 20, 2024