Clear Rate Communications
Reviews and Complaints

Last week, I switched over from CenturyLink to Clear Rate because I wanted to pay less for my telephone service( $29.99 per month for a year) while keeping my CenturyLink high-speed internet access. However, when Clear Rate took over my phone line last Thursday, my CenturyLink internet access---in which I'm still a customer---was bumped out and I have not had internet access at home since. I feel like an absolute dolt. If I switch back to CenturyLink, I may have to pay a penalty for breaking my Clear Rate contract.

This is the complaint I sent directly to clear rate communications: I recently received a telephone call from your company, clear rate communications, regarding a wonderful rate on telephone service. I asked the second representative who took over the call if it would affect the bundle with my current carrier; he stated that it would not affect my bundle. He said phone companies don't bundle the phone with other services and everything else would remain the same. His responses to my questions were complete lies. I was also told that I would be billed after a month of service, not pre-billed. Well, I received a bill shortly after this service took over and to my surprise, the bill was as much as my previous carrier. I cannot believe I am being charged $57.16 and have only had the service for a short period of time. Not only did my bundle get messed up, but i'm not saving any money. I'm paying for poor customer service and representatives that are misleading and untruthful.

When calling the company with my issues on august 14th, the phone conversation regarding the bundling service was apparently not recorded. The third party verification was recorded, but it was completely automated and I was agreeing to the conditions based on the information received by the representative calling my home. When I received a callback, I didn't have any problems to report because I had not yet received a bill and didn't know that my bundle was affected. Unfortunately, I wasn't successful in getting my situation resolved, and discovered that the customer service is terrible. When I asked to speak to a supervisor, there wasn't one available, but I could receive a call back "tomorrow".

Unfortunately, I did some research on the company after realizing the offer they coaxed me into was not going to save me any money after writing checks to 3 different companies. I only wish I had known other customers were as dissatisfied as I am. Some of the complaints I found included terms like "tricked", "very poor management", and they only want their money even though and to keep you as a customer even though you're dissatisfied with their service.

Because of the misinformation I received, I want this contract voided without cost. I am very disappointed with this company and their processes. I took the representative's word regarding my bundled services and he apparently had no clue when responding; I feel he gave me the best answer to try and convince me to switch services. Well, he was successful and now I have a higher bill to pay, a messed up bundle with my previous provider and horrible customer service.

My step-mother who is hearing impaired and uses a walker had lightning hit her home on Feb. 29th 2012. The outside phone box wihich is attached to the house was blown to bits. She has had no phone service since the 29th this is the 5th of March. She lives alone and has no phone. Clear rate wants 100.00 to run a new lines in her home. I can run a new line but they refuse to replace the blown apart box. These people have no conscious at all. DO NOT USE THEM OR SWITCH TO THEM. You will regret it!

This company called my wife and told her they had a lot better phone service package than our present carrier (verizon), she said she would talk it over with her husband (Me) and get back to them. We talked it over and we decided to just stay with verizon. A couple days later people were calling us on our cell phone cause they could not reach us on our home phone, I called verizon and asked if there was a problem in our area cause we have no phone service, they informed me that they are no longer the carrier for our service and that they cannot help me, you need to call your new carrier, clear rate. I proceeded to call clear rate and they informed me that my wife gave them permission to change our service, (which she did not do). Come to find out, they dis-connected my phone service to verizon on the same day they talked to my wife, without her permission, and when I told them I have no phone service now at all, their reply was that they have a lot of customers changing carriers to clear rate, and my service should be back on within 72 hours! And, at this point it had already been off for 3 days.
From the time they turned off my service and I switched back to verizon, we had no service for 9 days! Now, I am getting a bill for $282.98 for services they provided to us. Lets see here where those charges came from... If you have no phone service.
A) cannot make or receive calls. (which means no charges there for calls made or received).
B) no internet (so cannot use that, so no charge for internet).
C) no products ordered or delivered, no charge there).

How can you have a bill for services, when they did not supply you any?

This company is a "joke" and you need to avoid them completely!

I have sent them several letters explaining that I do not owe this bill, to date I have had no reply except for this new bill, in which I am not gonna pay, and I am forewarding this matter to my attorney for further action.

This company calls up customer, tells them that ‘they are’ your local phone company and bamboozles you into their service, with a one yr contract too boot. Good service or not, they rip people off every day! I called them once and the lady on the other end of the line was very sweet when she answered the phone, I simply asked (inquired) do you guys have contracts? She got very stern and asked “who is this”? No joke! That right there told me all I needed to know about this so called company. They should be taken down! They are classic crooks in the 21st century and shouldn't be supported in any way.

My 80 year old mother-in-law was contacted by Clear Rate and convinced her to switch to their service in December 2009. She was without phone service for a 2 week period. When family tried to contact Clear Rate, they were told that we could not be talked to since we were not on the account. They suggested that this 80 year old woman (who doesn't drive) walk to a pay phone to contact them. We found another provider. Unfortunately, Clear Rate is threatening to report my mother-in-law to a collection agency for phone service she never had. This company has no customer service and is a complete fraud.

The sales person who sold the phone service promised a $15.00 a month savings to my phone bill. I spoke to them about having a bundled service with Comcast that include phone, internet and TV...they said I would save $15.00 a month and they would take care of every thing else. I was committed to a one year contract by agreeing to their service. It has been a disaster ever since. First my phone was dead, second the technitian told me to go out side and see if there was power(unsrew a box at the front of my house and plug my phone into it and see if there was power). I would not agree to this and asked for a technician to provide this service. If Clear Rate agreed to take care of everything why did my phone not work and why was I going out in below zero temp. to trouoble shoot an issue. They said if a technician came out they were going to have to charge me. I said my phone worked until you came into the picture. They backed down and sent out a technician...there was a problem outside.
I complained when I received my first bill, it was not $15.00 less. With tax it was more than my previous bill. I call and complained and said I was concerned. I had not yet received my Comcast bill and was concerned that that bundled product would be effected. They noted my complaint and said I could call back when I received my Comcast bill. Yesterday, I received my Comcast bill, it went up $23.00 for unbundled product. Now, because of mirespresentation of the Clear Rate sales force, I am not saving $15.00, I am paying $80.00 a month more because I switched to Clear Rate. I called yesterday and complained, I was promised a call back from Shannon and I asked to talk to a supervisor and non of this occured. I want out of the contract without penalty. Clear Rate misrepresented the savings and their service.I want immediate attention to this issue

On The third call they finally told my mother to answer yes to all their questions. They seized her phone number on December 16, 2009. We were not able to get verizion back until December 28, 2009. All of the 12 days my mother had no phone service incoming or outgoing then they have the nerve to send a monthly charge bill of 61.96 includes tax. HOW CAN THIS BE WHEN YOU RECEIVE NO SERVICE? Now we receive a bill for 118.30 a one time charge is added to the amount $99.00 . THis is ridiculous I have filed a complaint with the BBB of Detroit and Eastern MIchigan. Contacted local tv station for help and am going to file a complaint with the Attorney Generals office as this should not happen to anyone else. I think they only have one employee and his name is Nicholas in the office. He gets louder when you ask to speak to supervisor.