Coles Supermarkets Australia
Reviews and Complaints

We travel Australia on a full time basis and always purchase the 500g Coles Spreadable buttery blend. We buy this product because it is the closest thing we have come across that tastes like butter. Normally we pay $3.25 for the item. I was shocked yesterday when I had to pay $4.50 for the same item. Surely Coles you cannot justify an increase of $1.25 on this item. PLEASE EXPLAIN.

I'm disgusted that every time I shop in close the male baker wants to stare and make horrible faces at me. I've seen this baker eat some of the product his made lick his fingers and proceed to go back to working with the baked goods without washing his hands. This baker wants to talk to Co workers and point at me as if to say his talking to them about me. I find this male baker rude and disgusting.

Friday 17/11/2017
customer Id [protected]
My order cost $250.29 but the delivery driver somehow charged me three times too much leaving me out of pocket to the value of $500.58
Because it was a friday customer care informed me i would be waiting until the following week to be refunded. How does a company justify taking hundreds off a person and offering a coupon as compensation.
Why was I unable to go to the nearest store and be refunded in cash this is serious and yet these people don't seem to care at all. I believe my order should have been free of charge after being subjected to this.

i recieved vouchers that i can use when shopping at coles for extra points on my flybuys card and when i scan them with my flybuy card it wont accept it so i cant recieve extra points. what is the use of sending them to me if when i scan them it wont give the points to me it seems like its just a scam. why send out vouchers if they dont work what is the use of getting them

I purchased Coles bread at Coles Express at 37 Daly st., Darwin, NT, Australia on Thursday 16/11/17.
When I opened the bread I realised there was a bug on the second slice in the sliced pan. It was buried in the bread.
I am disgusted to say the least as I do my online shop with Coles each week.
I hope to hear back as to how this matter is going to be dealt with.

Purchased a boned lamb roast from my local coles at airport west today - $17.50 a kilo - the worst piece of meat of have ever bought and barely edible - surely the butcher would have been able to see the large fat content in the centre of the rolled lamb - just not at all enjoyable - complaining is not something I would normally do but this was such a waste of money

Visited High Wycombe store this PM 16.11.2017 and among the items bought was a packet of Tip Top Sandwich thins -- use by date 19.11.2017. When opening the packet at home found the thins were severely mildewed so returned to store where counter staff shrugged it off and said "You need a refund" (Customer service ?)n Asked to see Manager who appeared to be conciliatory and somewhat off hand however said he would give me a refund. Said he would write about it however it is very obvious that the sandwich thins had been frozen, maybe many times, and defrosted ready for sale. This very poor supplier quality control, staff management in product checking has ensured this customer will be shopping at any other major store BUT definitely not Coles supermarkets.

I find the 3 ranges of grapes that Coles in Tasmania have been supplying for a long time now very substandard, all 3 variaties (red, green and black, all coming from USA)
They are often very marked on the skin, often are not ripe (hard and woody more like biting into an apple) and most of all they are never sweet.
I have given up buying them after many times thinking they may improve.
What annoys me more than ever is Coles used to supply beautiful juicy sweet green grapes (they were nearly yellow in colour and smaller than the present ones) I believe they were Australian grapes!

I dont mind paying more to get the former grapes back and i am sure most would agree with me.

At present I dont even look at them anymore and I am looking round to find another source that supplies better quality grapes, obviously I will buy all my fruit and groceries while I am there!

I have been a loyal customer for many decades.

The new coles supermarket kensington at bundaberg is a very good store and we support it regularly.
The new bakery is a popular section but there is a serious problem there with product provided. There is an imbalance of wholemeal vienna loaves.
This is a very popular loaf but the daily supply is only 5 loaves at any one time and sold out before 10a. M. Daily. Far too many white loaves are baked and far too few wholemeal loaves.
Can you please arrange for twice as many wholemeal vienna to be baked for the customers and thereby satisfy the actual demand.
All the staff say is that that is all we are provided with one would think they would have the initiative to report the actual need.

Why do Coles persist in packaging items in multiples? Today I needed to buy a salad onion (one) the best I could do was buy a bunch. Seems to me that this just creates waste (most likely I will discard the three or four left in the bunch) and cost (I was forced to buy more than I required. I also required to buy a baby Cos lettuce but again was forced to buy mare than required creating extra waste and cost. I would like to be able to deal directly with Coles rather than through a third party and obtain a registeration that I don't want!

My coles at picton does not stock this item and I have been buying it as a single item which is more expensive then buying by the box - as im on a low income and ever cent counts - so I drive for 30 minutes to go to campbelltown mall branch search for it the shelf us empty I ask a worker if there is any more she goes to go out the back and look and instead says they would have to open a box and it would take 2 - 3 hours to do this was on saturday at 4.30pm... I couldn't believe what she said I would have to wait till at least 7pm before I could get some I told her where I was from that only came in for this item and wouldnt be back for weeks but still didnt care... I think this service is disgusting and maybe all stores should stock all not just some of the brands... I have 3 cats and the seafood purr is the only ones they will eat and I sick of buying it individually when they c9me in boxes of 12... Something needs to be done when workers cant be bother looking for the customer. Kenzi... [protected]@hotmail.com

So sad that after the recommended amount of time to cook the Slow Cooked lamb the end result is a piece of meat that weighs under 180 grams after a starting weight of 550 grams, a mere 32% of its starting weight. I was then told by customer service that the amount of water containing in the product complies to Australian regulations. Perhaps there could be a serving suggestions if you have a family of 4 and would like more than 44 grams each then perhaps you should purchase 2 Australian Slow Cooked Lamb that compiled to Australian Regulations.
Buyers please be aware.

I am really annoyed, today (12/11/2017) at about midday I was shopping at my local Coles Burnside store and I witnessed the manager take a customer into the back of the store and bring out a trolley full of boxes of baby formula. He then took the customer to a register and sold at least if not more than 30 cans of the baby formula to that ONE customer! How can this be allowed that one customer can purchase all the stock when there is none on the shelf and on the shelf it says you can only buy 2 cans per customer! I can't even buy 2 cans because every time I go into that Coles store they are always sold out and now I can see why! This is so unfair and something needs to be done about this! People need this product for their babies and it's not right that this is the reason it is not in stock.

Coles have sold Pana Di Casa roles 4 pack for $2.50.
Sometimes they sold out due to popularity.
Coles response? remove one of the roles, now a 3 pack and leave the price unchanged. So a 25% reduction in the product and a 33 1/3% increase in Coles margin.
In my recent experience this is typical of Coles taking advantage their customer with rip offs.
If it was Coles' idea to slow down demand, well they have sure done that.
I for one won't buy these rolls in future.
I'm a retiree in the Armidale district and I speak to a lot of people in my community.
Aldi are respectful of customers and suppliers unlike Coles.
Sincerely
Mark Kearney

I receive emails on what I can save by shopping at Coles Waterford West Logan City Queensland every week and when I do shop on a Friday mid afternoon some of the specials are never stocked on the shelves (feel very disappointed and don't believe I should have to change my shopping times) I have often tempted myself to ask for the store manager however over the past few years I have found this particular stores staff very unmotivated so have shopped and left disappointed, I have always continued to support Coles and other Wesfarmers businesses as a shareholder in Wesfarmers. I truly believe the Waterford West Store is badly managed.
If you would accept further feedback I am only willing to assist..

Today I found a large dead fly amongst the cheeses at Coles, Kalamunda, WA 6076
I walked the full length of the store, with the carton of cheese together with the fly before I found a member of staff. I showed what I had found and she looked at me, took the offending carton of cheese and fly and walked away with no comment whatsoever.
Conclusion - I will in future shop at Aldi (opening 22nd November) and Woolworths until some serious staff development is carried out at Coles.
Coles - you need to seriously up your game with regard to health and safety also

We have been long time customers of Coles Northgate at Glenorchy Tasmania and often shop on a Sunday. Last Sunday 5th November we arrived early and found the shelves nearly empty. After shopping we were trying to get out and pay for our groceries but there were one limited item checkout open, when we asked the girl to please open one we were told to wait until she was finished doing some job behind the counter, quite rudely and told the self checkouts were not open yet. We were very disappointed and are considering changing back to Woolies.

Hi I'm a regular customer of coles at maroubra (pacific square) recently I've seen a bit different for people working at night time and so uncomfortable seeing the things in every isle because the package messed up on the ground and one day I've been searching for something and coles member said "excuse me" many time. It was so annoying and thought being kicked up from that area.
And for customer bring trolley hard for them to put a side while a lot of groceries package on the floor.

I went through a checkout with this young lady named Zara she was quite rude towards me and my daughter she doesn't like my daughter for various reasons unbeknownst to me and because the other registers were full we had to go through her register which was fine but as soon as she was rude towards me and had no manners whatsoever, she needs to have some manners even if it someone they don't like it is not workplace etiquette, when she sees my daughter in the supermarket she sniggers to the person working behind her which in my opinion is quite rude she needs to be taught some manners, she glares at my youngest daughter since she knows that my youngest has special needs (autism) and makes fun of her for no reason... if this person is not reprimanded properly then I will take it to the head boss and not her mother but I will take it to the head boss and the media will be notified because of how you have rude employees that are quite rude to customers I have noticed her do this to other people on more then one occasion

My husband works with Coles and has recently received his mycoles card. We have been told that he cannot use his mycoles card using Click and Collect. This is how we have done our grocery shopping for over a year now and certainly find it the best way for us; a busy working family to get our shopping done without too much stress. How come we cannot use it? Is there a way this can be rectified?