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Comcast / Xfinity

Comcast / Xfinity review: Automated and customer service

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8:56 am EDT
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I was a customefor a fullr for 22 years with Comcast / Xfinity. I moved out of state on 9/1/2023. I returned all equipment, paid off both phones and all out standing charges that I was informed of.

Two weeks later, I was billed a full month of mobile phone service, including the cost of the phone payment. I called and asked to have my credit card removed from auto pay. I was told I still owed a charge of $ 17 for a partial month of service. I paid that figuring it would be easier just to be down with the whole thing.

I then started calling back daily. Each day I fought with automated service, taking close to an hour, speaking with reps who assured me the problem was rectified. Every time i went back on website, credit card was still listed. I was shuffled between cable and mobile phone departments, now being told I still had service. One rep told me I had service open in Philidelphia I have never lived in Philidelphia.

I am writing this while on hold during my 7th call trying to get this fixed. I just looked at my phone and I have been on phone for 43 minutes and still do not have resolution.

Desired outcome: Remove credit card information from auto pay accounts I do not have nor will I ever have in the future because I will never ever ever ever use Xfinity for anything again.

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  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
    +1 (800) 934-6489
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    Support
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    +1 (877) 231-8749
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    Hospitality - Questions & Ordering
    +1 (800) 741-4141
    +1 (800) 741-4141
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    Ethernet - Customer Support & Care
    +1 (866) 429-2321
    +1 (866) 429-2321
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    Business VoiceEdge - Questions & Ordering
    +1 (877) 761-7401
    +1 (877) 761-7401
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    +1 (877) 543-3961
    +1 (877) 543-3961
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    PRI Trunks - Customer Support
    +1 (877) 229-5999
    +1 (877) 229-5999
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    Hospitality - Customer Support
    +1 (855) 867-5010
    +1 (855) 867-5010
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    Upware Marketplace - Questions & Ordering
    +1 (866) 950-3789
    +1 (866) 950-3789
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    Upware Marketplace - Customer Support
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  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Comcast / Xfinity Category
Comcast / Xfinity is ranked 54 among 61 companies in the Satellite and Cable TV category