Comcast / Xfinity
Reviews and Complaints

Typing in severe frustration after trying to get a payment back from my old cable company: Comcast. I had a cable/internet account with Comcast of New Jersey over two years ago. The service was decent enough, but we moved to California and had to change companies. I have been using Cox Cable with no problems.

One day while paying my cable bill online (to my new cable company: Cox) I accidentally sent the payment to Comcast. It was my mistake, I accidentally clicked the wrong cable company while not paying attention. This was March 25, 2008. The amount was $117.50. I have been since trying to get that money back and running into hassle the entire time.

I first called April 15, 2008 and spoke with someone. They said they would call back. They did not. I then spoke to Andre May 1, 2008 and he said it would take five business days to get the check back, and that he would make a note to expedite the process. Still nothing and I then talked with Erin on May 11, 2008 who said it would actually be six to eight weeks before I got my check, which was issued April 15, 2008. I spoke with a supervisor, Caroline who said the same thing. I next spoke with Doris June 5th, 2008 and was told she or someone would call me back. No call, and I called again, today June 6, 2008 to Manuel and was told that none of the previous conversations actually created a credit due to a glitch on my account about a cable box. I am now told it will be an ADDITIONAL six to eight weeks to get the refund, as it is only TODAY actually going through as a refund request.

After numerous other calls today trying to get to some kind of supervisor, I was disconnected twice, got transferred to the wrong department four times, my call went to voicemail twice, and then finally got through to someone who said there is no complaint department, and she would try and resolve the problem. She (like everyone else I had spoken to) said I needed to talk with accounting, and when she went to transfer me, I was disconnected. I called again to someone with screaming and laughing (most definitely NOT work related) in the background, and when I said I could barely hear her, she said in an irritated voice, "Sir this is a call centre, it's loud." Last straw.

Comcast bought out the local cable company, Insight a few months ago. The first thing they did was raise everybody's rates. The return for increased prices was less cable channels and music stations. Broadband internet service quality went down, too. None of our equipment at home was changed, but the quality of picture on our channels was depreciated and our broadband internet drops out daily, sometimes for hours. We have also experienced MUCH slower upload/download speeds along with websites with streaming video flat out timing out. We've called them to send technicians to figure it out. The result was us missing time at work in order to accomodate their 4 hour service window appointments and no better quality of either cable or internet. The technicians that come out on each appointment claim that it is the wiring in our house. However, nothing has changed since we had Insight Cable previously and we had more channels with perfect picture along with faster download/upload speeds and VERY rare times when the internet dropped. Insight charged nearly 20% less, too. On top of that, they try to charge us service call charges for coming out to tell us the same thing everytime. As if it's our fault the internet and cable connections/equipment are faulty? VERY poor business practice.

Bottomline: It's a monopoly. There are no other choices in the area for broadband internet and digital cable.

Plenty of other customers in the Champaign, IL area have complained of ALL of the exact same problems.

There seems to be no solution other than cancelling the subscription.

I cancelled my cable TV with Comcast on 4/24/08. They are still charging me for it, and when I contacted them to find out why, they said this is standard procedure. I'll be paying until June for cable TV that was turned off almost 2 weeks ago! That's if they aren't lying, again...

Why did I cancel it? I was told by customer service when I wanted to cancel the first time that they would extend the package pricing of TV and internet, then was later told after I got my bill at full price for each service that the representative had lied to me. They didn't even attempt to deny it!

Don't get an account with them unless you like throwing your money away and being constantly lied to!

I have been waiting to receive my 150.00 dollar rebate from Amazon since September 2007 and have gotten to the point where I have complained to Comcast that the ball had been dropped and if they don't correct the problem at their end I will refuse to pay my comcast bill and will cut my service with them. I found that at your end your service people will quote anything to get the contract with comcast even if they lie to the customers-I have been waiting patiently to close the deal I was promised It has come down to the principle and I expect results ! Thank-you Kathy Norton

Erroneous returned check fee:

I paid my bills I had been last two years via Comcast’s online service with electronic payment. Comcast ended up charging me $30 returned check fee. I have over-draft protection that would cover any funds request without returning. Moreover, my bank confirmed that there had not been any transaction from Comcast and no fund request was ever returned back to Comcast.

When asked Comcast to provide me a written proof of this transaction, Comcast refused the prove the return check and demanded that I provide them a bank statement indicating that the funds were available on that day.

Of course, I do not feel comfortable providing Comcast my personal financial information. But, they refuse to provide me a proof of return check for some reason.
My bank indicated that they have these types of issues with Comcast with other customers as well.
I filed BBB complaint recently, but not sure what else to do.
COMCAST is acting like a BANDIT. Consumers have no protections from these types of service providers.

Signed up for the Triple Play & never received my rebate check. I follow their instructions when sending the paper work for the rebate, however everytime I call them & get the run around. I had to pay for installations & got recycled boxes & don't always word as they shold. I placed a complaint with the better business burau today. I want to make sure that everyone having the same problem knows how easy is to place a complint with the Better Business Bureau. You can place the complaint @ http://welcome.bbb.org. I am going back to my old provided who I never had a problem with. I hope everyone who did not get their rebates complains so Comcast can learn a lesson.

I'm a travel rn with a home in pennsylvania and traveled to fresno, california. I subscribed to comcast and received the cable box as needed. When my assignment was over I called comcast to discontinue my service. The comcast representative confirmed my call and was told the d/c date and to leave the cable box for the technician to pick up as he was to be in that apartment complex, so I did. Now i'm told that I owe over $100. 00 for that damn cable box.

I have been harassed by numerous letters from Credit Protection Association, demanding that I pay Comcast $ 49.34, and threatening to report me to the credit bureaus in case I fail to pay. First of all I have no dues payable to Comcast. Secondly, Comcast needs to refund me the installation charges that I paid to them in June 2007 for the Digital Starter Package, which was never provided to me following which I closed my account. They apologized to me over the phone and had promised to refund me the money, but now I am getting letters from Credit Protection Association, on behalf of Comcast, demanding that I pay them $ 49.34. Credit Protection Association is also threatening to report me to the credit bureaus and jeopardize my credit rating, if I fail to pay.

Please advise smb how I can proceed in this matter.

I called Comcast at around 9:30 am EST on 1-26-08, they had me do a bunch of things (of which I had already done), but did them again: reboot cable modem, reboot router, reboot server. So then they said I needed to hook up a computer directly to the cable modem, and then I should have internet access (they were saying I had an internal network problem) so I hook up the 1st laptop, no go, of course the tech says my laptop has a problem with its internal card, sooo, I hook up the 2 nd laptop, guess what , same problem, no internet, says low connectivity, so I continue and hook up the modem directly to a desk top, same , same, no internet. Of course by this time it is 1pm. So the tech says that I will have to pay for service if someone comes out and its not the modem, I said not a problem because I was told if I hooked up a computer directly to this modem I would have internet and I don't. They told me to call back in 30 minutes if a local service person has not called you. I wait an hour, no phone call, so I call them back. They will expedite the call to top priority, several hours go by, no call, and so I call them back. The person on the phone guaranties that someone named Tonya will call me back within the hour to let me know when someone will be out, its 5pm, and no it won't be today, but I will guarantee that someone will be out tomorrow. I never hear back from them that night. I begin calling again on 1-27-08, Dayton answers the phone (he's always very polite) no sure we have expedited the call, someone will call you back. I get a call at 2:30pm (not a local service person) out of state person. They didn't troubleshoot enough with you yesterday, he asked a few questions, I tell him what we did yesterday, and he says we should let a local repair person look at it, they will call you. No calls its 5 pm, so I call, well your call was expedited, but we haven't been able to get a hold of any local person for your area, so no one will be out today, they will come out tomorrow. I loose it, I don't yell, but tell him what I think of their customer service, that I don't like being pacified, that I want a solution. I called back to place a formal complaint, yeah, that really got me somewhere, couldn't get past the person who answers the phone. We pay for a business class internet service. We have 2 other hospitals that log into our server, which has been inaccessible for almost 48 hours. I'm not sure what they mean by expedite, but this is the poorest customer service I have experienced.

I had satellite t.v. called comcast to get a quote for a package deal. I said I want HD, dvr, cable, phone and high speed internet. I had been paying $125 for all of these services separately without the HD. I was told that they had a package deal for $113 a month no commitment. I was told when the technician came out I would pay him $117 that day. So the man came out I payed him the $117 2 days later I got a bill from comcast for $129 it said it was for the cost of installation I was very angry my house was already wired for comcast service and they never told me there was an installation charge. I asked why they would tell me that I only owed $117 if I really owed $246 They said they like to break it up for people. That makes no sense to have someone pay a bill and 2 days later send them another bill to break it up. I was deceived! Then my first bill comes and it shows a monthly payment of $144.29 not the $113 I was told, so I call again and now they tell me the bundle that I got was $113 + ANOTHER $31 a month to get the services I wanted again I made it very clear what I wanted and they told me that it was $113 a month they never mentioned additional charges. When I called to complain they said "i'm sorry" well that doesnt do anything for me. Now Im out my installation money, I already returned my equipment to dish I don't even know how to turn my t.v. on because I wasnt given any directions, and the phone isn't working for some reason! And I am paying more than I was before This has been a big pain wish I never called comcast!

I reside in Nashville, Tennessee and Comcast cable service here is absolutely HORRIBLE! Many of my complaints stem from the most obvious and makes you wonder why you pay so much every month (even with the constant price increases and channel changes) for something that really, if you think about it, is not worth the money you paid for it.

1. You can ask three customer service reps the same question and receive three different answers. Does this company even train their employees regarding cable services provided by Comcast?

2. Comcast has a message service that advertises worthless tidbits of information. How about posting when you are changing channels and rate changes? Many of us dont know of these changes until we receive the bill or flip through channels to notice that a channel you once had is no longer in the lineup.

3. Comcast had two rate increases last year (early spring and in the winter). Why so many and so often? Why has service not improved?

4. Why is there no other cable provider? Is Comcast the only conglomerate that, because it's the only "spoiled child", is willing to take more money from its customers since there is no other competition? What of Charter?

I wish someone with the FCC or some other commission would come in and investigate the practices of Comcast. Many, MANY people are dissatisfied and feel they have no other choice but to select them. Our only choice is Dish Services and DirectTV but they offer sattelite services. Pity. They could make a killing with a lot of unhappy Comcast cable customers.

I laugh when I see the commercial that states "... Comcast is the nation's leading cable provider..." It's the leading provider because for some of us, it's the ONLY worthless provider! Terrible customer service, increasing rates, constant changes, lousy service and stupid decision makers whose only concern is to line their pockets and not benefit the customer is what makes Comcast number 1.

Comcast Triple Play (Cable/Phone/Internet Bundle) is named correctly, its out (of service) more than its on (base).

So far we have been a customer for two months and the phone and internet service have been out of service more than 50% of the time.

We have had six separate service calls in the two months and the technicians get it running and it breaks down soon after the technician leaves.

Comcast phone service was so bad we had our Embarq phone service reinstalled at a significant cost to us. I can't wait until Embarq also has high speed internet on our street.

We bought Comcast Triple Play for the current deal! Boy was that false economics!

In October I switched to Comcast business high speed internet, and also changed my telephone from QWest to Comcast, bundled with cable television service. I had paid three months ahead so as not to have to bother with details during my busy retail season. Nevertheless, I got two letters (to my residential address rather than my billing address - I still haven't received any physical bills re the new service!)claiming I owed Comcast money. On both occasions I telephoned Comcast to clear up the misunderstanding, and was told not to worry about it as I had a credit balance. They said they had issued me a new account number with the change in service, but had forgotten to switch over the money that I had on credit, which they would now do. I also verified on the Internet that there was a credit on my account. This morning I woke up with no Internet. It took three hours of my time and three hours of my technical adviser's time on the phone with several departments of Comcast to try to get the matter resolved. Basically, they have allocated my telephone and cable television services to their residential section, and the high speed internet to their business section, but have been continuing to bill me for residential internet on the old account number. None of their departments cooperates with the other departments. They refuse to consolidate my services on to one bill, which was one of the reasons for dealing with one provider for all three services. Even though Comcast had notified QWest of the change in phone numbers, Comcast still had my old QWest phone number listed in its records; its website refused to change it. If I phone Comcast to check what is owing, I now have to give the new telephone number for the old residential account and the old (defunct) residential telephone number for the new business account. I have to log into Comcast under two different user names to check my bills, and have to erase old cookies every time to make this work. Comcast claimed it would credit me for the two months of residential internet it should not have charged me for; according to their math a pre-existing $62 credit from my payment ahead plus a $60 or so credit for two months of residential internet that I had cancelled equals $2. Go figure. And I'm supposed to "trust" them? The "customer service" people claim I didn't tell them to disconnect the residential internet service, even though they charged me for connecting the new service. I do not have the energy to tackle getting my online bill payment service to handle two different customer numbers from the same provider. That'll likely take another four hours. Overall, the two bills together will be higher than I was told the "bundle" of three services would be. I haven't even had the heart to tackle Comcast on the question of the phones not working when it rains, which is pretty often here in Eugene. I wonder if the confusion in billing in deliberate. They give a 30-day guarantee, but you can't even find out what you owe within the thirty days. Perhaps there's a special part of Hatlo's Inferno reserved for Comcast executives.

For over 7 years I have been trying to get TV service and Internet to my address, When Adelphia was around I had some guys come out and hook me up with service, it was not available to my address.

So time went on and about just over a year ago, Comcast bought out Adelphia, I thought wow, maybe now I can get something done.

I got a call from Comcast, they told me in so many words that they noticed I was not a customer of there and wanted me to sign up with them, I explained that I had no cable to my address and the "rep" told me that was ok, we would run the line, I asked if I could also get broadband, she looked the info up and said YES you can.

I spoke with my wife and we both agreed to having the service, I got an installation date and was asked to be at home from 12.00pm to 5.00pm (I believe that was the time frame), So we got home and 2 Comcast vans was coming up my road, they pulled into my driveway and told me the service was not available to my address and the nearest point of connection was 300 feet away!

I told them to run it, they told me they could not do that, but the would book an engineer to come out and evaluate the situation, which happened about a week later.

I got a letter in the mail telling me that they could indeed get me service for a small fee, at this time I am willing to pay the fee until I turn the page for the estimated work, they want me to pay $6000.00 to get cable, $6000.00!

Obviously I refused to pay the fee and contacted the BBB on this matter, but I guess Comcast can get away with this.

I continued to get calls from Comcast asking me to sign up, got there flyer's in the mail, now they are just playing with me, it got irritating after a while and was forced to call them and tell them to quit, if they will not supply me with service I don't want them contacting me, which did nothing.

I would like to know the laws, regulations or somewhere I can lookup to find more information about how I can get them to service my address, please bear in mind, that service is on my road, 300 Ft in one directions and about 1500 Ft in the other direction, I am not the only one that wants this service on my road either.

Please help me.

Here is a link to track this John McCormick down. The John and Shirley McCormick from Texas Telemarketing Inc aka: TTI aka: COMCAST aka: Time Warner.

The harassing telemarketing turd that uses computer generated calls even to one's cell phone on a daily basis that WORKS FOR COMCAST.

He was born in 1958 and is 49 years old.

The tables can easily be turned on this telemarketing ### and he can be the victim of his own harassment!

http://tinyurl.com/2f7uno

JOHN J MCCORMICK Born Apr 1958
3222 SPENCER HWY Recorded: 10/14/2003
PASADENA, TX 77504

SHIRLEY A MCCORMICK Born Dec 1960
6838 CEDAR POINT DR Map It Recorded: 10/14/2003
PASADENA, TX 77505

Evidently the Spencer Highway address is either their current (or was) spamming/telemarketing office location.
And the Cedar Point address is their residential.

Turn-a-bout is fair play!

Info on their house:

http://houston.housealmanac.com/home-748805.htm

http://tinyurl.com/2a9nk5

Caller ID: [protected]
Caller: Comcast
Caller Type: Telemarketer

I called to order the triple play package it was to include cable with 2 premium channels, internet, and the new phone service I was told it would run about 139.95 a month I was fine with that.. and then they said it would take about 1 week to come install everything and I was alright with that I waited they showed when the tech. showed he installe everything and was very nice I said alright so all 3 are working then don't you do a test call or anything.. he looked at me truely baffled and said what do you mean all 3?

I explained what I ordered... and he laughed he truly laughed.. I was told that the phone service is not yet available in this area because they are waiting on the Gov. approval that was supposed to come through Oct. 1 but has not as of Nov 1 when they came to install everything.

I said wow why did they tell me I could have it and sign me up why did they even mention it to me if it was not available he said they are selling it but it can not be installed in this area till the okay comes from the Gov. I said oh well how much is my bill gonna run then?

My answer Ohhh I don't know they should adjust it accordingly it does say on my slip you are being billed for all 3 services... WTF?

How can you sell me something tell me it's coming then not give it then tell me I am still being charged for it?

I like comcast for the most part I just want to make it clear that there people signing everyone up for service need to take a closer look at what is and is not available to the calling customer and don't have someone sitting around waiting on a service that can not nor will not be provided.

I could have had a phone hooked up by now and working if I had not have been waiting for this triple play.

Now I am not saying they are charging me for this service because I am now waiting on my bill to see what it looks like and what is happening there... I am simply saying this was bad biz.

Thanks.
Red

When I signed up for high speed internet via internet, I was told I would be directed to a $79.95 modem rebate site after giving my information to have modem professionally installed. While I was giving my address to the "chat" I asked about the rebate and the Comcast rep said he didn't have any info about that and then the screen closed. When I phoned Comcast I was told the installer would have the form. He didn't and did not know anything about it. He contacted Comcast without results. I have contacted Comcast via phone, via internet, the installer called them and no one can give us any information. I have printed out a modem rebate OFFER from the Comcast/broadband/offers.com website. This cost me $99 and no rebate in sight.

If Comcast was to be rated 1-10 with 10 being the highest, they have earned a 0. That's right, Comcast gets a Big... zero. Comcast was scheduled originally to set up my Triple Play July 17, 2007. On the third attempt (August 23, 2007) all thiree services (cable TV, Internet and digital voice) were set up - with the exception of digital voice. Digital voice was connected but the service was waiting to transfer from AT&T.

After speaking to an AT&T representative (September 20, 2007) I was informed that our phone service with AT&T was disconnected on August 21,2007. This is only important to point out the deception by Comcast.

In short, the $99 per month triple play service jumped to $312.98 due to some very mysterious charges. After speaking to Comcast, the charges were lowered to $104.75.

Comcast's billing is very confusing, their customer service is still a BIG 0.