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Comcast / Xfinity Complaints 985

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5:29 pm EDT
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Comcast / Xfinity Internet latency and speed

My Xfinity Wi-Fi TV box stops then comes back on. My Internet speed is 1.2Gig but all I get is 300 Meg max. I used to get at least 525. My computer is an I7 16gig Ram with AX1800 modem capable of 1201MPS. Arris modem is capable of 4GB speed.

Phone (Galaxy S22) drops calls when connected to WI-FI.

This all started after network was upgraded to Xfinity 10 service in our area. Numerous attempts to contact customer service failed. Modem reboots due to BOT signal but nothing changes. Text says due to a system error Xfinity agent is unable to call back. Same useless loop over and over and over.

Desired outcome: Get network up to 1200Gig speed I am paying for but not getting. Stop latency issues on your network so I can watch TV without frequent freezing up and restarting. Refund September Internet fees since I cannot get what I bought.

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3:37 pm EDT
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Comcast / Xfinity Hold on phone @billing, removed off acp, unauthorized in personal account.

Additional information case 6360489 I have tryed to responded to a call wasnt clear to understand every thing pieces and bits who calling and reason for call I heard the phone no not the ext. Number ending of ext after 305 not clear. Please contact me again with clear of message not that I not responding I took it as it were zack bfrom complaint serveral months ago wasnt properly addressed I contacted his no left messsage and case no to contact me back. This rease for this email to contact regarging my concerns of idenity theft and unauthorized charge out my account. And removed off acp program thanks. Emails phon calls.

Desired outcome: Negligence

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11:41 am EDT
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Comcast / Xfinity Customer Service

Xfinity/Comcast is the most difficult company to deal with. I guess this is why everyone is leaving them and using other providers. I have tried to speak with a Customer service agent manager to make a formal complaint and CAN'T even get pass the automated recording to talk with someone. The last agent I spoke with Karen #6015506 referred me to the main number of course so she knew that I couldn't get through to anyone.

They don't want to retain customers!

This is why everyone is changing to Netflix and others.

Desired outcome: Better plan and at least an effort to try and retain loyal customers. Agents who actually appreciate loyalty and not just read off a script!

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8:37 pm EDT
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I have been trying since Saturday 9/23/23 to get my equipment sent to me. I talked to a man on Saturday and he said that it would be to me by Monday 9/25/23. It was not here when I came home from work. I called and one hour later I had spoke to Ann in customer resolutions and she said I should have it by the next day according to my notes. I have been told...

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8:56 am EDT
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I was a customefor a fullr for 22 years with Comcast / Xfinity. I moved out of state on 9/1/2023. I returned all equipment, paid off both phones and all out standing charges that I was informed of. Two weeks later, I was billed a full month of mobile phone service, including the cost of the phone payment. I called and asked to have my credit card removed...

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9:20 pm EDT

Comcast / Xfinity Poor customer service no one with knowledge or the customer care you used to offer

Starting in august 2023 received notice that my equipment need ed to updated and we did... Have had nothing but problems since.. Cant ever reach a real person on a bot and a chat.. For the most part noone on the chats know what they are doing lost more than 6 hours in the past 2 days because they shut off one of my boxes.. And no service to the new equipment again... Had to stay home all day my only day off waiting for a technician for a mess up with comcast.

Desired outcome: credits for the equipment returned and the time i have wasted straigtening out the chat mess ups just wish you could speak to a live person that really knew what they were doing....

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10:06 am EDT
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I have been a customer since 1/2023. All of my payments have been on time, never late. On 8/2023, my service was disconnected for nonpayment. I was informed that I was refunded 4 payments on 8/21/2023. I then looked through my bank statement I saw those 4 payments of $96.60 was indeed refunded back to my account. These payments were taken for my account for...

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2:25 pm EDT
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Comcast / Xfinity Tech appointment to repair internet

on September 14, 2023 we had an appointment for service with Xfinity for a technician to appear at our home between 8-9am. At 9am we hadn't heard anything, so we contacted the. My internet had gone out 8 times in the morning and since has continued to be intermittent. The online tech said the appointment had been rescheduled for September 15 8-9am however no one contacted us to reschedule. We have been on the phone all morning trying to get this resolved since we can't meet with them tomorrow. We are losing money because I work from home periodically and can't because of the instability of the internet. We spend about $170 a month for unlimited internet usage. We are paying for a product that we can't use.

Desired outcome: Repair and refund/credit towards bills

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8:24 pm EDT
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I purchased through my Xfinity account a Samsung X Flip5 for my birthday on August 7th of this year and have had nothing but problems with it since I received it. While I was speaking with an agent who was leading me step by step in the activation process of the phone the bottom portion of the screen kept flickering off and on. I mentioned this to the agent...

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12:21 pm EDT
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I hope this email finds you well. I am writing to express my extreme dissatisfaction with the service I have received from Xfinity since I joined in June 2023. I am deeply frustrated with the continuous issues related to billing and unfulfilled promises made by your customer service agents. I became a customer of Xfinity in June 2023 with the understanding...

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10:05 am EDT
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Comcast / Xfinity A tech that was here to bury a cable

Neighbor had a cable buried/we live in a gated community

Obviously the trailer hit our call box and comcast is failing to see that this even happened.

We have call logs showing that the tech didnt gain proper entrance into our community/and was the only one that gained access without permission

We are asking comcast to pay for the damage to our call box

Was 400.00

Thanks

Cant get any help from the local comcast

Desired outcome: to pay for the damage/had a black trailer and obviously hit the call box

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9:49 am EDT
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I have been with Xfinity for 8 years and have an old plan. I would like to watch Max on demand. I have confirmed with multiple Xfinity agents that it is included in my package. I have spent hours on the phone with Xifinity troubleshooting, speaking to different level agents and I still can not access Max on demand. After a week of phone calls the Xfinity...

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6:36 pm EDT
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I have hash my current services for 2 years. I called in to create a payment arrangement for 8/25/2023 but I was told that the system would only allow my payment to be made for 8/24/2023. I was told that if my payment was made after that date the balance of 343 dollars would have to be made. When I asked to speak to a supervisor my call was disconnected...

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10:18 am EDT
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Well it all started on July 25 the last day of Xfinity special when you trade in your Iphone 13 or 14 you will get $800 for the trade. I asked the salesmen if I would get $800 for my Iphone 14 trade in for a new Iphone14Pro, He told me yes thats what the promotion is, so I told him lets do it. I have spent many hours on the phone with customer service and...

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6:56 pm EDT
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My name is Regina Lawhorn. I am calling about my account with my husband ...Derek Lawhorn being the primary account holder but I am allowed to speak on the account meaning that I am the one who make sure you all get paid. I made an arrangement earlier in August to pay my bill balance of $169.03 which was not an autopay nor a scheduled payment in which...

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12:46 pm EDT
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On July 24th I went to the Xfinity store located in Battle Creek, MI (store # 55). I returned two Samsung Galaxy S22 Ultra. While the agent was doing the returns I received two emails that said that the refund was approved. My bill showed the remaining balance of the two devices and the agent said they'd ship the phones to the warehouse and then I'd have...

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11:08 pm EDT
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In April 2023, I placed an order for service with Xfinity for ph. and cable service. When they came to service, they were unable to provide the cable said I did not have a line. I cancelled the order when I canceled the order, they were to send me a return label for the ph, that never happened. Since May 2023 I have been charged $18.74 a month for this ph...

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12:05 am EDT
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Comcast / Xfinity Recorded Xfinity Mobile Sales Person LYING TO US TO SELL PHONE SERVICE

PHONE VIDEO RECORDED Xfinity sales person (Jaye/Nick at Weidler store in Portland, OR.) FLAT OUT LYING to us to get us out of the store and wait 3 months before realizing we had been lied to again so it would be too late to file a complaint.

Upon receiving my very first bill and realizing we had been lied to about the savings. I made a failed trip to the retail store that sold us the phone and 4 days of repeated calls to various departments all telling us the Even though the sales person lied to us they couldn't take a phone back after 14 days.. even though we never used it.

This video has Jaye (assistant MGR) at the Weidler Store in Portland OR Lying through her teeth to get us to just go away. Her lies are so ridiculous it makes me cringe. I couldn't upload the whole video but I asked her for everything in writing and she states that she Can't... she can only write it down on a piece of paper...

WATCH AND ENJOY

Desired outcome: Stop sales people from lying to the customers to make a sale.

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Update by Ripped off 123455
Aug 26, 2023 12:55 am EDT

Part 1 of sales person video Lying

Update by Ripped off 123455
Aug 26, 2023 12:53 am EDT

Forgot to mention that a really nice person in Corporate took our phone back, cancelled the service , and scheduled a refund... Not all people at xfinity are bad... Just a few bad apple sales people.

FIRST HALF OF SALES PERSON VIDEO ATTACHED to this message

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6:21 pm EDT
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I have been a Comcast customer for years. I ordered a IPhone 14 Pro last October, 2022, and received the wrong IPhone. I called customer service. Agent said no problem and requested I receive a return box with prepaid address label. He said I was qualified for a $400.00 credit on my IPhone purchase. He then transferred me to another agent to order a...

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2:01 pm EDT
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Comcast / Xfinity Internet - technical services

We have been experiencing an issue with our internet for approximately one month. We are paying for the highest residential speed offered by your company which is 1200 Mbps. We are only receiving 50 – 300 MBPS on our laptops no matter what distance we are to the modem. First tech came August 7th with no resolution. We had an appointment scheduled on Saturday 8/12/23 in which no one came or called. Two techs showed up on Monday 8/14 (after we called) with no resolution. He told us his supervisor would call us with go forward plans in which the supervisor did not call. He also left the cover off the green box with the wiring in our backyard which is now exposed to weather.

There has been remote testing run from 3 or 4 different analyst and 3 technicians has since come to our residence and cannot resolve our issue. We have since received empty promises that someone will contact us which never happens unless we pursue and then more empty promises.

Bottom line is we have not been getting the internet service that we are paying for nearly a month now. The service that we are receiving from the technicians are below standard. During calls with analysts each time we have asked to speak with a supervisor or manager. We are always told they are in a meeting and will call us back which never occurs. Apparently, no one is notating our issue during the calls because we are asked to repeat the same story over and over again. We have spent countless hours on the phone and are literally drained.

We are platinum members and are tied getting the run arounds therefore are contacting you in hopes you will assist us in getting this resolved so we can finally receive the service we are paying for. Please advise us your go forward plans. In the meantime, we do believe that our account should be discounted for the entire period that we have been experiencing this issue.

Thanking you in advance for your assistance,

Richard & Yvette Berard

3807 Caleb Lane

Missouri City, Tx 77459

Account number: [protected]

[protected]

[protected]

Desired outcome: Resolve our issue so we can get what we are paying for

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

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Overview of Comcast / Xfinity complaint handling

Comcast / Xfinity reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Peacock subscription was posted on Sep 2, 2024. The latest complaint Getting help communicating problem with comcast xfinity was resolved on Jul 25, 2023. Comcast / Xfinity has an average consumer rating of 2 stars from 989 reviews. Comcast / Xfinity has resolved 229 complaints.
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  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
    +1 (800) 934-6489
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    +1 (877) 231-8749
    +1 (877) 231-8749
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    Hospitality - Questions & Ordering
    +1 (800) 741-4141
    +1 (800) 741-4141
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    +1 (866) 429-2321
    +1 (866) 429-2321
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    +1 (877) 761-7401
    +1 (877) 761-7401
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    +1 (877) 543-3961
    +1 (877) 543-3961
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    PRI Trunks - Customer Support
    +1 (877) 229-5999
    +1 (877) 229-5999
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    +1 (855) 867-5010
    +1 (855) 867-5010
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    Upware Marketplace - Questions & Ordering
    +1 (866) 950-3789
    +1 (866) 950-3789
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  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
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    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 23, 2024
Comcast / Xfinity Category
Comcast / Xfinity is ranked 54 among 61 companies in the Satellite and Cable TV category

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