Comcast / Xfinity’s earns a 1.9-star rating from 990 reviews, showing that the majority of subscribers are dissatisfied with service.
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Internet
Always have trouble with intermittent service. They replaced modem etc a month ago and it worked fine until Monday Sep 25th. Finally got an appointment for today 2-5. Confirmed via chat earlier today and was told I'm still on. Get email after 5:00 that my appointment for Monday 10/9/2023 is set...Really!?
Getting in touch with these folks is near impossible. You can their main IVR and get stuck in endless loops and forced to use their assistant even though it never helps. In the un-likely event you get a live person they dont understand the basics of trouble shooting unless its listed on a script. Same if you use chat or twitter. Its like they worry more about not helping than actually helping.
Desired outcome: Fix my service! Actually credit my account insted of saying they will and never doing it
Internet latency and speed
My Xfinity Wi-Fi TV box stops then comes back on. My Internet speed is 1.2Gig but all I get is 300 Meg max. I used to get at least 525. My computer is an I7 16gig Ram with AX1800 modem capable of 1201MPS. Arris modem is capable of 4GB speed.
Phone (Galaxy S22) drops calls when connected to WI-FI.
This all started after network was upgraded to Xfinity 10 service in our area. Numerous attempts to contact customer service failed. Modem reboots due to BOT signal but nothing changes. Text says due to a system error Xfinity agent is unable to call back. Same useless loop over and over and over.
Desired outcome: Get network up to 1200Gig speed I am paying for but not getting. Stop latency issues on your network so I can watch TV without frequent freezing up and restarting. Refund September Internet fees since I cannot get what I bought.
Hold on phone @billing, removed off acp, unauthorized in personal account.
Additional information case 6360489 I have tryed to responded to a call wasnt clear to understand every thing pieces and bits who calling and reason for call I heard the phone no not the ext. Number ending of ext after 305 not clear. Please contact me again with clear of message not that I not responding I took it as it were zack bfrom complaint serveral months ago wasnt properly addressed I contacted his no left messsage and case no to contact me back. This rease for this email to contact regarging my concerns of idenity theft and unauthorized charge out my account. And removed off acp program thanks. Emails phon calls.
Desired outcome: Negligence
Customer Service
Xfinity/Comcast is the most difficult company to deal with. I guess this is why everyone is leaving them and using other providers. I have tried to speak with a Customer service agent manager to make a formal complaint and CAN'T even get pass the automated recording to talk with someone. The last agent I spoke with Karen #6015506 referred me to the main number of course so she knew that I couldn't get through to anyone.
They don't want to retain customers!
This is why everyone is changing to Netflix and others.
Desired outcome: Better plan and at least an effort to try and retain loyal customers. Agents who actually appreciate loyalty and not just read off a script!
Xfinity flex box for peacock
I have been trying since Saturday 9/23/23 to get my equipment sent to me. I talked to a man on Saturday and he said that it would be to me by Monday 9/25/23. It was not here when I came home from work. I called and one hour later I had spoke to Ann in customer resolutions and she said I should have it by the next day according to my notes. I have been told...
Read full review of Comcast / XfinityAutomated and customer service
I was a customefor a fullr for 22 years with Comcast / Xfinity. I moved out of state on 9/1/2023. I returned all equipment, paid off both phones and all out standing charges that I was informed of. Two weeks later, I was billed a full month of mobile phone service, including the cost of the phone payment. I called and asked to have my credit card removed...
Read full review of Comcast / XfinityPoor customer service no one with knowledge or the customer care you used to offer
Starting in august 2023 received notice that my equipment need ed to updated and we did... Have had nothing but problems since.. Cant ever reach a real person on a bot and a chat.. For the most part noone on the chats know what they are doing lost more than 6 hours in the past 2 days because they shut off one of my boxes.. And no service to the new equipment again... Had to stay home all day my only day off waiting for a technician for a mess up with comcast.
Desired outcome: credits for the equipment returned and the time i have wasted straigtening out the chat mess ups just wish you could speak to a live person that really knew what they were doing....
Payment issue
I have been a customer since 1/2023. All of my payments have been on time, never late. On 8/2023, my service was disconnected for nonpayment. I was informed that I was refunded 4 payments on 8/21/2023. I then looked through my bank statement I saw those 4 payments of $96.60 was indeed refunded back to my account. These payments were taken for my account for...
Read full review of Comcast / XfinityTech appointment to repair internet
on September 14, 2023 we had an appointment for service with Xfinity for a technician to appear at our home between 8-9am. At 9am we hadn't heard anything, so we contacted the. My internet had gone out 8 times in the morning and since has continued to be intermittent. The online tech said the appointment had been rescheduled for September 15 8-9am however no one contacted us to reschedule. We have been on the phone all morning trying to get this resolved since we can't meet with them tomorrow. We are losing money because I work from home periodically and can't because of the instability of the internet. We spend about $170 a month for unlimited internet usage. We are paying for a product that we can't use.
Desired outcome: Repair and refund/credit towards bills
Xfinity mobile
I purchased through my Xfinity account a Samsung X Flip5 for my birthday on August 7th of this year and have had nothing but problems with it since I received it. While I was speaking with an agent who was leading me step by step in the activation process of the phone the bottom portion of the screen kept flickering off and on. I mentioned this to the agent...
Read full review of Comcast / XfinityBilling
I hope this email finds you well. I am writing to express my extreme dissatisfaction with the service I have received from Xfinity since I joined in June 2023. I am deeply frustrated with the continuous issues related to billing and unfulfilled promises made by your customer service agents. I became a customer of Xfinity in June 2023 with the understanding...
Read full review of Comcast / Xfinity and 1 commentA tech that was here to bury a cable
Neighbor had a cable buried/we live in a gated community
Obviously the trailer hit our call box and comcast is failing to see that this even happened.
We have call logs showing that the tech didnt gain proper entrance into our community/and was the only one that gained access without permission
We are asking comcast to pay for the damage to our call box
Was 400.00
Thanks
Cant get any help from the local comcast
Desired outcome: to pay for the damage/had a black trailer and obviously hit the call box
Can not access on demand that is included in my package
I have been with Xfinity for 8 years and have an old plan. I would like to watch Max on demand. I have confirmed with multiple Xfinity agents that it is included in my package. I have spent hours on the phone with Xifinity troubleshooting, speaking to different level agents and I still can not access Max on demand. After a week of phone calls the Xfinity...
Read full review of Comcast / XfinityUnauthorized payment arrangements made
I have hash my current services for 2 years. I called in to create a payment arrangement for 8/25/2023 but I was told that the system would only allow my payment to be made for 8/24/2023. I was told that if my payment was made after that date the balance of 343 dollars would have to be made. When I asked to speak to a supervisor my call was disconnected...
Read full review of Comcast / XfinityCustomer service overseas on xfinity mobile phone service
Well it all started on July 25 the last day of Xfinity special when you trade in your Iphone 13 or 14 you will get $800 for the trade. I asked the salesmen if I would get $800 for my Iphone 14 trade in for a new Iphone14Pro, He told me yes thats what the promotion is, so I told him lets do it. I have spent many hours on the phone with customer service and...
Read full review of Comcast / XfinityDuplicate billing
My name is Regina Lawhorn. I am calling about my account with my husband ...Derek Lawhorn being the primary account holder but I am allowed to speak on the account meaning that I am the one who make sure you all get paid. I made an arrangement earlier in August to pay my bill balance of $169.03 which was not an autopay nor a scheduled payment in which...
Xfinity lost the devices I returned and now they are charging them to me
On July 24th I went to the Xfinity store located in Battle Creek, MI (store # 55). I returned two Samsung Galaxy S22 Ultra. While the agent was doing the returns I received two emails that said that the refund was approved. My bill showed the remaining balance of the two devices and the agent said they'd ship the phones to the warehouse and then I'd have...
Xfinity Mobile
In April 2023, I placed an order for service with Xfinity for ph. and cable service. When they came to service, they were unable to provide the cable said I did not have a line. I cancelled the order when I canceled the order, they were to send me a return label for the ph, that never happened. Since May 2023 I have been charged $18.74 a month for this ph...
Read full review of Comcast / XfinityRecorded Xfinity Mobile Sales Person LYING TO US TO SELL PHONE SERVICE
PHONE VIDEO RECORDED Xfinity sales person (Jaye/Nick at Weidler store in Portland, OR.) FLAT OUT LYING to us to get us out of the store and wait 3 months before realizing we had been lied to again so it would be too late to file a complaint.
Upon receiving my very first bill and realizing we had been lied to about the savings. I made a failed trip to the retail store that sold us the phone and 4 days of repeated calls to various departments all telling us the Even though the sales person lied to us they couldn't take a phone back after 14 days.. even though we never used it.
This video has Jaye (assistant MGR) at the Weidler Store in Portland OR Lying through her teeth to get us to just go away. Her lies are so ridiculous it makes me cringe. I couldn't upload the whole video but I asked her for everything in writing and she states that she Can't... she can only write it down on a piece of paper...
WATCH AND ENJOY
Desired outcome: Stop sales people from lying to the customers to make a sale.
Part 1 of sales person video Lying
Forgot to mention that a really nice person in Corporate took our phone back, cancelled the service , and scheduled a refund... Not all people at xfinity are bad... Just a few bad apple sales people.
FIRST HALF OF SALES PERSON VIDEO ATTACHED to this message
Quoted cost of IPhone 14 Pro
I have been a Comcast customer for years. I ordered a IPhone 14 Pro last October, 2022, and received the wrong IPhone. I called customer service. Agent said no problem and requested I receive a return box with prepaid address label. He said I was qualified for a $400.00 credit on my IPhone purchase. He then transferred me to another agent to order a...
Read full review of Comcast / XfinityComcast / Xfinity Reviews 0
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Overview of Comcast / Xfinity complaint handling
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Comcast / Xfinity Contacts
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Comcast / Xfinity phone numbers+1 (800) 934-6489+1 (800) 934-6489Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone numberSupport+1 (877) 231-8749+1 (877) 231-8749Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone numberHospitality - Questions & Ordering+1 (800) 741-4141+1 (800) 741-4141Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone numberEthernet - Customer Support & Care+1 (866) 429-2321+1 (866) 429-2321Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone numberBusiness VoiceEdge - Questions & Ordering+1 (877) 761-7401+1 (877) 761-7401Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone numberBusiness VoiceEdge - Customer Support+1 (877) 543-3961+1 (877) 543-3961Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone numberPRI Trunks - Customer Support+1 (877) 229-5999+1 (877) 229-5999Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone numberHospitality - Customer Support+1 (855) 867-5010+1 (855) 867-5010Click up if you have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone numberUpware Marketplace - Questions & Ordering+1 (866) 950-3789+1 (866) 950-3789Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone numberUpware Marketplace - Customer Support
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Comcast / Xfinity emailscomcast_privacy@comcast.com100%Confidence score: 100%Support
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Comcast / Xfinity address1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
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Comcast / Xfinity social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
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