Comcast / Xfinity
Reviews and Complaints

I order two iphone 13 pro max on 3/18/22 an on 3/21/22 I only received one iphone. They are telling me I need to file a police report for a phone I never recieved, when they admitted that the phone was not in the box when it shipped. They will not refund me my money. I order another phone because the lady "annie" said I would recieve a refund and never did to be told that it takes 6weeks to go over the case.. When I first called to report the missing the phone they said someone would be with me within 24-72 hours. Now they are making me pay for 3 lines and tell me I would receive a refund when the case is over. How does any of this make sense? Im ready to get a lawyer, not they are stealing money

I changed my provider on 3/30/22 cn't get xfinity to switch my service.

Can't grt through the automated system. I shout it just repeats and repeats. Sends to the wrong place.

I was a told a 40 min hold deplorable.

On hat can

T get an agent. This why I went to another provider.

Xfinity mobil does not let you talk to an agent.

For months I could not get through the automated system, if I did agent disconnected me. Chat goes in circles same questions

My name is Danielle Cox, I was consumer for Xfinty and Every monthy I paid online for my own.

Last March 17th I paid 207.60. But they took 213.77 on March 21th Then back 213.77 to my account because it is not enough at my account.Then They took 213.77 again on March 28th. I already paid it last March 17th. I dont know why did they charge 213.77 for? I called them but they keep put me Robo Chat, Robo talk and didnt not solve problem then I looked at phone number finally called Bill Dept and they looked at my account and realized that they make mistake to take money out. so asked them to refund back and pay me NSF. The money suppose to go other bills. They said cant refund that Bill Dept area so they have to ticket it to other dept. They gave me the ticket. so I was waiting for that and got email that they cant refund it to me. Next month that I will not pay due because double money. But need refund and NSF. I called same phone number and gave my ticket number and they cant find my ticket. I am furious about this. They should refund it to me so They already got my paid last March 17th. Danielle

couldnt use my computer which as a nurse i use for work also and home The middle of day Sunday they computer asked me for my ID When i put the information in it was not taking it Called to Comcast got automated times 4 and no one helped as i finally spoke to a person after trying 5 rimes They were unable to reset my password and then they told me to call back tomorrow and see what they could do than they hung up !

On xfinity.com when watching TV shows there are waaay too many ads.

It's very irritating.

Please reduce the ads to one or two at a time.

Thank you.

Phyllis Guinn

[protected]@outlook.com

Plan changed without notification. Found out at 7am this morning when my card was charged almost double. Bill blocked from viewing. Still unable to view over 12 hours later. Contacted customer service. My question about why I was not notified were met with "yes you were". When I asked for proof, Agent was unable to locate email notifying me of increase. Further questions about this were answered "all available information provided". I asked who gave authorization for my card to be charged. My plan was month to month $45 flat prepaid. I only authorized Xfinity to charge $45. I was told I gave the authorization. I asked for proof. 14 agents were unable to provide proof. I spent 12 hours on the Customer Service chat, 3 of those were with an agent who did not respond at all after my first question. The chat was kept open till it timed out. Xfinity even turned my internet off for 15 min in a middle of another chat with a different agent to avoid answering. So we have two counts of fraud and harassment so far. The final Customer Service agent stated billing is not available for me. I was unable to access chat since then. They blocked access. A Billing Supervisor provided a "fix" supposedly switching me to a different plan close to my original. I requested an email with the offer. The email contained a fake link and the chat was closed. A blatant lie to get me off the chat. Attempted to double charge for equipment. Modem is property of landlord. They pay for them. Xfinty demanded that's not true. I provided the landlord bill for the complex. Suddenly the modem was off the bill. So we have fraud, harassment, misdirection, illegal double billing and fake offers. Thousands of complaints about similar issues. Xfinity is literally stealing from customers and hiding like weasels to avoid answering.

I applied for xfinity phone but I did not want the phone. The sales people were in the Philippines who did not understand what I want to do or say. So I went ahead and agreed. But during that time I found out I was eligible for A government plan through xfinity. So I returned the phone and trying to cancel the phone and told them I do not have a job. They replied that I need to pay Tha past due balance of 87 dollars before they can cancel my line. I told them I have not use the phone. It was not even taken out of the box. I just don't want my bill to be sent to collection. I also did not activate my account xfinity automatically activated it for me. For not returning the phone. But I talk to so many people that it is okay for me to return the phone. Even if it is not the allotted time to return it.

1. Basic charge increased approx 50.00

2. Billed 13.99 erroneously for program I did not watch.

[protected] March 21, 2021 sstatement

I will be 83 yrs old - tough to accept extra charges.

i have had a singal issue since i started with Xfinity Mobil. only answer i get is to escalate it some where else.

i have to dail a number to report every dropped call. the suppport system stinks. customers have to put in a 7 digit ex. to get to the person.

xfiniy mobil is a poor system connected to version.

You can't get a customer serice rep. if ou can get through the maze, you are transferred or disconnected!

Why does xfinity claim to have mobil seice, when their little signal!?

Xfinity has been stealing $ from me for more than 8 years! I signed a contract that says I pay only $41.23 each month. I don't have any TV Box or any extra except ver basic Internet! I've never had any Mobile Phone with Xfinity! On Feb. 2/2022 I was making my Bill pay for Costco at night. All of a sudden I saw a check going to Xfinity with the same amount of $ 79.27. I was extremely choked since I couldn't delete it or change it. Xfinity has my Debit Card and they take it automatically from my account $ every month!. Last Dec. 2021 and Jan. 2022 Xfinity stole $79,99 from my account. My contract was $41.23 monthly! I had to go and asked why I was charged $79.99 for the last two months Dec. 2021 and Jan. 2022. The woman who was helping me, told me a lie that NO, they have not charged me $79.99 for the last two months! She went and changed it to $50.00 for Dec.2021 and $50.00 for Jan. 2022! I asked her to print me a copy of the changes she made. I have the copy with me now! I also told her I'm canceling my Contract with Xfinity. Yet, all of a sudden when I was making my Bill pay over the internet at night from my house. I found out that Xfinity had made a payment for themself from my account $79,27. The same amount I was making it to Costco! I was stunned and shocked! The next day I went to Banner Bank to ask them about the Bill pay check to Xfinity that I've never done myself! Banner Bank told me they are going to debate it with them! Yet another crime by Banner Bank! They didn't do it! I kept going back and forth. Then, they told me to go and talk to Xfinity. I went to talk with one of the managers there! He was very deceivable and acted very criminally. Finally he told me He's NOT going to pay me back any $79.27 since I broke my contract with them. I've NEVER HAD a written contract for the Year of 2222. Since I found out they have cheated me and stole $79.99 for Dec. 2021 and Jan. 2022! I've told the woman, I'm going to file with DOJ about this charges! I also informed her I'm NO longer going to be with Xfinity!

In addition after waiting more than a month and half I was checking every day, my bank account, to see if Xfinity returned the $79.27 to my Bank account

All of a sudden, I found out Xfinity had again changed the $ amount for two months in 2021. It was $41.23 for October and $41.23 for Nov. 2021. Xfinity had changed the amount to $50.00 for Oct. 2021 and $50.00 for Nov. 2021!

Xfinity had stolen another $20.00 from my account again. to make up for paying me the @29.23.

Xfinity MUST be held accountable and go out of business Right away!

i have to contact xfinity mobil for days, can't speak to a rep. automated systwm goes in circles. end up at wrong place. disconnected.

i went to the xfinity store tey daild customer sevice, disconnected!

no one help with my weak signal. i have a new phone, new box,

xfinity store first trip blamed the towers didn't chek anything.

Mar 10-14 th no resolve. just transfrer or disconnect me,

i was on chat for 1/2 hr. 3/14/22. sent 4 code non worked, i had to ay for text.

On 3/14/2022 at 3:06 am my credit card was charged $668.65. I do not have cable with comcast. I called to get my money back and the comcast/xfinity financing department told me that I would not get my money back and the only way to get a refund was the person with this comcast account must pay the bill in this amount first. My name is not on this account and it's not my address. I did not give comcast permission to charge my credit card. Even the comcast rep said it was a disgrace that they financing company wouldn't put in to give me a refund. They can clearly see this was not my account. I even said I would send a copy of my ID and my credit card that was charge so they would see this was not my account. I want my money back and I will sue comcast if my money is not returned to me within 15 days. A supervisor wouldn't even give the Comcast rep a answer to my questions and what do I need to do next to recover my money. Can you please help? I have the account holders information and the comcast account number, given to me by the comcast rep that felt bad for me and she could help but when against comcast rules and gave me the person account information.

Xfinity has made it almost impossible to unsubscribe from HBO and if they do allow it, the charge for doing that is over $100.00. This is victimizing an Xfinity customer.

I am unhappy with HOB/HBOMax. I tried to unsubscribe online and after one hour, today March 12, 2022 I was unable to do it. I then called Xfinity and as soon as I said cancel HBO the robot switched me to someone out of the country. I was totally unable to understand her and it sounded like she was trying to sell me another product. I finally insisted on a confirmation by text of email that HBO was cancelled and she switched me to someone else, that spoke English and sounded like a robot. In order to give my approval to cancel HBO I would have a charge of over $100.00. How is this possible? Does Xfinity own HBO?

How is this charge justified.?

Xfinity has been trying to collect a debt for a router that was never ordered by me or received. I have sent them the information they have requested 7x. This has been going on since May last year. This must stop

On February 20, 2022 I bought a motorola g power cellphone from Xfinity in Venice FL. It did not work properly. The Xfinity technicians could not fix it after two weeks of trying. I asked for my money back. Xfinity gave me complicated instructions on what I had to do to get a refund. Xfinity thinks they make the rules. I beg to differ! I will be outside the Venice store until I get my money. You won't like what I'll be telling the people coming to the store. How do you stay in business?

During the installation of a security system that they lied about. The installer knocked my (wall) grandfather clock off the wall that fall and broke the angel that my deceased mother gave me before she passed away. I called and reported the issue the next day. I received a call and had a date for someone to come out to look at the items. After about a week I called back because no one came and was told that my case stated that it was settle. I informed them no one had came out to my house. Due to heavy trash day i kept a piece of the clock and throw the rest away. They then sent someone out. The rep took pictures. During this whole process i was belittle and felt as if my family could not afford nice items. My grandparents gave me the clock when i got my first house. I explain to the insurance rep that my grandparents gave me that clock and my mom gave me the angel. I informed her that all my aunt and uncles that have homes have one and she replied oh so your grandparents go around giving out grandfather clocks and did i keep the wings to the angel to glue it back on. well i received a offer for 200 dollars that i refuse. i have been trying to call and reach out to them. one of the managers at the store gave me his card and told me to reach back out to him but he is not answering the calls. i already lost my mother and now they broke the angel she gave me and feel that it worth [censored] and not to replace it. i did inform them that i would take 300 for the angel but they feel that a clock worth over 1000 and a angel that has no price is trash to them. i ask for corporate number and i get nothing just a hold on and they never come back to the phone.

This is a report of reckless driving by the Xfinity van with the numbers 6061 in the rear window. This took place on Friday March 4th at a few minutes after 4pm

I was in a line of several cars in the left hand lane on Circle Blvd just past 11th Street in Corvallis Oregon. THe line of cars were traveling at the speed limit when the Xfinity van was in the right hand lane at high speed as it tried to pass all the cars. Unfortunately the right lane was ending and the van had to panic into the lane i was in. I had to hit the brakes and swerve into the on coming lane to avoid the van hitting me. It was just luck there was no oncoming traffic.

Shortly we caught up to the van as it was waiting at a stoplight at Kings Blvd. Then the van rushed off and speed at high speed thru at school zone.

My internet goes down every day for about 8 hours. every single day it happens during the day and at night, anytime. i pay full price to only be able to use the internet half the time. in fact i actually pay about twice what my plan is because i use more data sometimes. i had new lines put in and new modem. the problem is not with the equipment it is with the company and the service that they only provide part of the time. im super mad and if comcast wasnt the only internet provider in my area i would use any other company i could find.

Constantly getting throttling at my location! We've had intermittent service outages as well off and on for the last 2 years! Every time a technician comes out to check it, nothings wrong according to them! Yet our internet service constantly drops out or gets throttled. I've repeatedly reset my modem AND router (both power and connection) numerous times and the Ookla speed tests have show serious drops in speed constantly! I've changed my DNS as well as other attempted methods to resolve this and it NEVER gets fixed.

I sincerely hope that Google makes it into our area eventually and puts Comcast out of business once and for all.

Your customer service has always been a joke even after you were caught illegally throttling bandwidth!

We are Canadians, and have a home in Port Charlotte, Florida. We were still in Canada in November, 2020, and during the thick of the Covid outbreak, the U.S. had closed its land borders to us. At that time, our account was on vacation mode (fall of 2020), and we called to extend it but they said we could not and would have to pay full monthly fees. Due to this, we had our Florida neighbour return all of our Comcast equipment to the nearest UPS location with a letter of direction stating we wanted our account closed, as per the instructions of a Comcast agent on the phone. We did this, because we had no idea when the land border would be open to us again, therefore, there was no point in keeping our account open or keeping our equipment.

In December, 2020, we noticed that Comcast continued taking money out of our account. We assumed this was just an adjustment amount from the vacation mode we had had it on and then closing our account. In the beginning of January, we decided to go on line to confirm that our account was closed. It was not. We then once again closed it, on line this time, and received an email stating that we had closed our account. After this, they continued debiting our bank account. In total, they owe us close to $500.00.

My husband phoned numerous times, spoke to agents who told him the cheque would be sent out to us. This went on throughout the year. I am not exaggerating when I say that he probably spent at least 20 hours talking to multiple agents and also, when we came back down to Florida, waiting numerous hours at a Comcast store to talk to someone in person.

The U.S. land border finally opened to us on November 8, 2021, and we arrived in Florida on November 9, 2021. We then began the process of calling Comcast again to rectify this situation.

We talked to an agent called Jared, who took all of our information and seemed very diligent. He stated to us that Comcast continued taking money out of our account, because it showed that in the spring of 2021, we had made international calls on our phone from our Florida home. We said, how could we make international calls when phone service goes through the modem, and you have proof there that we returned all of our equipment, including the modem, in November, 2020? Also, we stated that we could prove from U.S. border records that we were not even in the U.S. at that time.

Jared phoned us a few times to get more information, seemed to be typing all of the salient facts into a file. We even suggested to Jared that he go back through all the taped conversations to prove that we were not lying. We had nothing to hide.

The last time we spoke to him he said he would forward all of our information to his supervisor and would let us know the status of our complaint. We had asked to speak to a supervisor numerous times and were told we could not. We had also offered to scan and email all relevant documentation that Comcast had sent us showing that we had canceled our account, but Jared said no, he didn’t need it, that he has that information. We have not heard from Jared or his supervisor in a few months now.

If Comcast has all this information, why are they holding onto our money? As far as we are concerned, they are outright thieves. We have heard and seen more stories of people getting ripped off by them, but unfortunately, Comcast has the monopoly in the area.

We pity people who are just getting by, or elderly people who cannot stand up for themselves, that are getting ripped off by this unscrupulous company! They are probably making billions, but yet choose to outright steal money from regular people who used their services and paid their bills in good faith.

It is appalling to us that a company can continue to do business in this way, and the FCC has not done anything to stop their thievery!