Comcast / Xfinity
Reviews and Complaints

The sales person that sold me the business contract for internet, phone and TV for my small business did not cover the financial consequences of an early termination. On their work order, despite a lot of room to do so, they choose not to put their outrageous early termination charges on the actual work order you sign. Instead, they hide it in contract language on the web, hoping you won't notice it. Then they demand 75% of the remaining term of your contract to cancel. In my case, they are demanding over $2, 000 to cancel! Beware. It's one thing for them to be on solid legal ground to make these charges, but it is another to be an ethical company with good business practices.

Comcast was carrying the WETA program, "Eastenders" on Channel 99, here in Culpeper, Virginia. Without any warning the program went away. WETA insists Comcast carries the program on Channel 265, but it doesn't. The program is not in Comcast lineup on any channel, on any day, at any time, despite the adverts to the contrary. Comcast reps "Blow me off" and insist programming is out of Comcast hands, completely. The program "Eastenders" is broadcast on WETA UK. Comcast doesn't carry WETA UK, but claims it does. I'm frustrated with the "run around" from Comcast and will definitely be cancelling at the end of my two year contract.

OMG - Comcast is a total nightmare! I have been a Comcast customer for over 30 years, where is the love?

The nightmare began when I moved. I signed up to have my services transferred and was amazed at how easy it was to accomplish. Then I learned the difference between signing up and actually getting the services transferred to my new address.

I scheduled the service for the weekend I moved. The tech was suppose to come out, turn the service on outside and I would try to hook up my services myself inside to avoid a $75 installation fee. Simple right? He shows up on the wrong day which is no big deal. He turns the service on outside and leaves, or so I thought. The next day, we attempt to get the service hooked up and the TV, etc running inside the house, no luck. So we end up having to have a tech out to install, turns out, the 1st tech never turned the service on outside. So we should not be charged the $75 install fee.

The month we move, we receive 3 bills. One for the place we move from, the other for the place we move to and a 3rd for the next month. I send them $100, the next month I send them $200. 2 weeks after I sen them the $200, they suspend my service for nonpayment. I call and call and call and explain the situation to numerous different agents a request, on 3 separate occasions to speak with a supervisor to get the problem straighten out. I also explain that I am disabled on SSDI and only get paid once a month on the 3rd. Therefore I can only make one payment each month on the 3rd.

The first month I post date a check to the 3rd. Comcast then charges me for post dating the check, for late fees and for shutting off the service, and for turning on the service. They charge me 6 times, once for each action, for all three services (I have the triple play). All totaled, they charged me an additional $60+ dollars on top of the precious $75 installation fee and a late fee of (not exactly sure which fee is the late fee). So I explain all this numerous times to all the different billing agents and explain that if we just move my sue date from the 27th of the month to the 3rd of the month (6 days), all this could be avoided. Oh no she says, but we will be glad to accept a post dated check each and every month. I'll bet they would.

Over 30 years as a loyal customer, now disabled, and this is how I am treated. Unbelievable.

I was seated in row K seat 9 section 3. Thoughtout the like Bryan concert (7/24/17) I was discriminated against by a security agent whose number was 5134. Toward the end of the concert this hostile individual put his hand on the back of my left arm and physically "removed" me from the aisle. I was completely in shock and asked to speak with s supervisor right away. He refusef to find me a supervisor, I found another security guard to find me the supervisor and I ended up speaking with "Michael Cexton" whom I was told was head of security at cfonity center Boston. I now have what looks like the forming of a bruise on the back of my arm and I would like to formally press charges against live nation and that security guard. I can be reached at [protected]. My name is dianna lesage.

Poor Customer speaking technique and customer service. The best is use Chat service with print out/ or paper write it down.

And their passion about their job is questionable.

I don't like it.

They provide nothing for children, and nothing really good product for family.

May be it is just only for adult sex and violent program. These days is worst, I moved out of that place now even.

But who will improve and give that place a fair offer.

I signed a contract for cable service in the amount of $105 month. Since my installation my bill has been much higher then my signed contract. I'm an disabled elderly on fix income and I'm homebound. I believe they are defrauding me because I'm not mobile. So I'm looking for help into why my bill is always so high. I depend on cable TV because of my grand children here that loves cartoon network

I have had service for 10yrs while I maintained permanant residence at my home in pittsburgh. Now that I am only using that home for business I attempted today 6/12/2017 to strickly maintain only internet service. Although I still have full service at my new home and at mt business, ect. Service at my pittsburgh location needs to be minimized. But the social security # (last 4 digits) dont match what I have on file suddenly! hhhmm I added service serveral yrs ago and I had the same social security # — no issue then most likely the wrong # were entered incorrectly... And they are forcing me to maintain the full service because they "changed their policy a little while ago" the agent informs me her supervisor will tell me the same thing and they wont be able to assist me... So now I am responsible for someone clearly entering my last 4 digits incorrectly and being stuck with a full service. Either an error at data entry for entering my #'s wrong or a way to force service on consumers who want to change service levels... I hoping I get to reduce service before I get unpacked and locate my social security card. Once I find my ss card I will completely cancel all services at all locations.

I signed up for a free/trial month of internet with comcast. I already had att, but comcast had a higher speed for a similar rate . So I thought no harm in trying, if I like the service I was considering switching. I was assured multiple times that the month was free, and that I can stop the service anytime during the month. Long story short I cancelled the service before the month was over, and then the nightmare started. The following month I received a bill, I called them and I was told that everything is settled. The following month I received another bill, with accruing payment from previous month. I called them again and I was told that everything was resolved. The next month I received another bill, by this point the bill was up to $400 for a service I didn't use. I've never been so angry with a company in my entire life. I've spent hours upon hours on the phone dealing with them. I called again I complained and I was assured that this time everything was resolved. I was skeptical, but in the fourth month, to my surprise there was no comcast bill in the mail. I thought I put this unpleasant business behind me. My naivete was short lived. This month, six months from the "free" trial, I received a collection notice for $400 from some company called afni on behalf of comcast. I'm an engineer with excellent credit score, and I always pay all my bills on time. But I'd rather let my credit score shatter to a million pieces than pay a single cent on this phony bill. Stay away from comcast, they are the worst company ever.

This is a compliment, not a complaint. I couldn't find the compliment page. Yesterday I complained that my recommended list was changed and that I had to use the search option each day to watch what I liked. A pain to say the least!

Today back to normal and I so I say: youtube you deserve a big compliment for such a fast response to your customers!

Thanks,
Rich hastings
Greeley, colorado

I received a collection notice on 5-22-17 stating that I had been placed with their agency to resolve a past due Comcast account for $462.17 but if I would settle with them $300.41 then could resolve this past due account.
1) I have never had an account with Comcast so have never owed them money.
2) in Jan 2012 I received a collection notice for a Comcast Bill that was fradulent. It was proved to be fradulent as someone had gotten my ss # and set up an account with Comcast. I contacted my local police and filled out a complaint with the resolution dept. this was resolved in Nov 2012 when I received a notice from Comcast that it had been resolved.
I contacted Afni and was told that Comcast contacted them with this collecton. I find that hard to believe since this has been closed for over 4 yrs.
I will file another police and a complaint with the Federal Trade Comission along with the Public Service Commission.
I am not going to pay this notice.
bbeer

I was with Xfinity/Comcast for over 10 years and I must say that I'm very disappointed with them and with their service. They have very poor customer service, I had many problems with my TV connection and I have no idea what did I even pay for. Over last year price has increased and Comcast became too expensive for me. I have contacted them so many times and asked what was going on with prices, because every month I received a new bill and every month price was bigger! I have enough of this and I will cancel my contract and find another company. I don't want to pay for this garbage!

I have called 2 times and got disconnected after being assisted by someone with a language barrier. They were not able to give me any information or confirm if a new card will be sent to me. I have prescriptions and doctor co pays I need to pay and I am unable to because I have not been sent my 2017 wage works card and can access my funds on my account. I am highly upset! Fix it!

My complaint is in regards to the internet service. When I signed up for internet little did I know that I literally had to be in front of the box or 3 feet away to get internet. I borrowed my laptop to my grandson for school purposes and bought myself a desktop. I put the computer in my bedroom which is about 20 feet from the internet box, and to my surprise I couldn't connect ( wifi connect) to the internet, I called Comcast and I was told that they didn't know why I couldn't. I decided to put the computer in the living room close to the box and I connected. They say that they have fiber internet whatever that means. I pay a good amount of money for the package, and the internet is not worth it. I had AT&T before, I know their internet service is a lot better. Only thing I didn't like was the dish, when we have bad weather no picture.

My name is Cari Frost, business owner. We acquired another business location and needed to transfer the business phone numbers (account [protected]). Instead we were given a new account number (account [protected]) I have been trying since Nov 11th to get this and many more issues resolved. I have had problems with the roll over of phone numbers, fax number. I have been on the phone with several loyalty retention agents and with one whom told me that I would not have to pay for the first account and would receive a $150.00 discount on the transferred account. (Because of all the trouble I have had). I have received many disconnect notices from the account number ending in 682 so I called again in fear that I would be disconnected. I was told three times on different calls that I would not be disconnected. Yesterday Dec 23rd our business phone was disconnected and we had to pay $389.58 to get it connected again. I have been on the phone again and again repeating myself, being transferred, then being told to call back on Monday. I could go on some more but I hope whoever gets this is able to research the notes, even listen to the phone calls. I really need some resolution on this!

The History Channel shows too many reruns. It shows the same shows over and over again. Comcast suggested I submit my complaint to you since you are contracted with them. I am sure that other complaints has been filed. We are not paying an extremely high bill each month to watch reruns! We would like to see if something can be done about this problem. Please respond asap. Thank you.

I was approached by 2 Xfinity reps at Frys Electronics in Concord, CA, offering a free 30 day trial of Xfinity TV and Internet which would be $79.99/month if I kept the service after the 30 days. I agreed, but during the signing disclosures I found that there was an additional $10/month for the hardware (not including a modem). I pointed out that it was impossible for anyone to actually get the service for the $79.99 which was printed on their literature and they tried to convince me that the $79.99 was for the SERVICE only. The fact that the service was not available without the hardware was at least misleading.

A few days later I received a box from Xfinity with the necessary hardware. For some reason my existing cable is not compatible with the Xfinity equipment and I am awaiting a tech to come out and correct that. In the mean time I received a bill charging me from the time that I signed the contract. When I called the billing department they explained that it is not a 30 day FREE trial, it is a 30 day period when I can return the equipment and not be charged for the service. If I keep the service I will need to pay for the 30 day period. In addition, they assured me that although the bill is due in less than 2 weeks, If I pay and don't keep the service that they will refund my money. In addition, since they bill in advance they expect me to pay now, even thought I still do not have the service and they will prorate the charge to the date I actually start receiving the service, giving them at least a 30 day float on my money.

I am sure that Xfinity knows about these issues but I am not sure whether Frys Electronics knows about how they are allowing Xfinity into their stores to fraudulently sell products to their customers.

I have an ADT Security System that is run through our phone line for direct communication and protection of our home. We came home from being away for several days and our ADT Alarm System was flashing with the letters "CF"(Failure to Communicate). So I called the security company, they ran some tests, and said we should call Comcast first to save a service call from them to see if it was related to a cable problem. So I did, and the guy I talked with said "no, no problems with anything in your area." Then he strangely quickly tried to talk me into selling the Comcast Security System for improved sense of satisfaction. I just said, "no, I have ADYT and they said to call you first, but then would have to come out if a problem with their system. So, the technician came out, could not figure out what was wrong, until he suddenly noticed that the phone number lines were switched where they plug into the Exfinity Modem box. He switched them, and everything worked fine. Alarm Sytem communicating just fine like it was before we left on vacation. After we paid the $169 service fee because it was not an ADT failure, he left and we just could not figure for the life of us how those lines got switched. Then just the other day we learned that some other people had the same problem. In their cases they were told by the security company that the cable companies will automatically switch your lines (WHICH THEY CAN DO REMOTELY) to make your Security System not function properly. Then when you call Comcast they are trying to sell people their security system. THAT IS EXACTLY WHAT HAPPENED TO US! Comcast had to have automatically switched those two lines from electronic means. Dam it! There is no other way! And if this is becoming a trend, look out. This is a corrupt move that could not only be falsely trying to get sales business, but it allowed my home to be unsafe for a certain time period, and cost me $169 to have it checked out by ADT. I will not stand for this. This will end our relationship with Comcast Cable for good, and our triple play account that is way over priced already anyway if we find this was definitely intentional. I plan to report this to the FCC and who ever else I find. These are obvious crooked rotten dealings that have happened to others and now to us from a company and industry that is already overcharging for its services. We will find something else to support our ADT Security System, phone, TV, and internet services. Been thinking about switching to something less expensive anyway. This incident just about put me over the edge to plan to totally get away from Comcast Cable.

REF COMCAST Account #: [protected].
Since my father passed away in August 2015, COMCAST has refused to provide an $80.25 refund in my mother's name. They repeatedly state their "Corporate Policy" as the basis for not providing a refund in a surviving spouses name. They instead make out refund checks to "The Estate Of (XXX)", knowing that it takes several hundred dollars to establish an estate account. This allows COMCAST to keep refunds they would have otherwise had to pay to surviving spouses or relatives. I find it reprehensible and criminal to hide behind a highly flawed company 'policy' to keep money that is owed to clients. This reflects COMCAST's corporate greed and dishonest policies to maximize their profits at the customer's cost.
Since COMCAST just spent several tens-of-thousands of dollars to run cable in my subdivision, I will now take it upon myself to notify all 300 residents of COMCAST's greed, ineptitude, and poor service. I will go door-to-door to dissuade the 300 residents from signing up for COMCAST service.

My daughter purchased me a HDTv for Christmas, we added HD to 1 tv, I had trouble with it from 2014 thru 2015, for self repairs, keep sending boxes to exchange, remotes to exchange, because no one would ever come out, I spent hours in line at there office, my bill went up and up and even with the new parts it wasn't working, I am a 84 YO veteran, I do not use a computer my daughter has to help, I got my BP in such a mess I put her on account to help get amount the same for any period of time, only got to maybe 3 months the same, after we where promised bill 57, $$ we had to call almost every other month, they always claimed the bill dropped incorrectly, or amount was not taken off yet, then it was your 20$ discount was only for 6 months we where promised by Anana the 57.89 would be good til sept 2016, they offered to extend that once since we had a problem, then today they badgered my daughter saying there was a pattern of calling asking for discounts, we where only asking for what we where promised for our troubles, then 2015 we had audio trouble, they have poor customer service so after 20 something years I am forced to cancel my account due to ongoing problems.

I completed a 1 year agreement with Comcast/Xfinity at the end of last year. The contracty specifically stated that a "performance upgrade" would cost $5/month for the 1 year term of the agreement.
My second bill they charged me $10 instead of $5. I called to correct this and they apologized and said they would have it corrected in 3 business days. The next month (third bill), they still charged me $10 instead of $5.
I called to get this corrected again and after a few minutes listening to recordings in response to some other major customer issue that they had, I was finally connected to a billing representative. This person was not very helpful and kept on summarizing my concern incorrectly. Finally after a 5 minute conversation this person understood my issue (though gave me the wrong reason for the issue) and then transferred me to a loyalty team member.
That person also tried to tell me that my $5 charge was a promotional item only that had expired. I asked him how that was possible when my contract and first bill identified the charge as $5 for the length of the contract. He said that he didn't see that reflected in my account or in my bills. I had to tell him the exact bill to refer to and then he believed me. After that, he put me on hold and then came back to tell me that this was the overcharge was a billing issue that had been occurring for a few months and that I was not the only customer to experience this billing issue.
He then told me that only a supervisor would have the authority to approve the correction and that could not be possible.
1) Why is it that the supervisor may not be able to make the correction to my account billing to prevent the overcharges when my contract shows the correct amounts I am to be charged?
2) If this is an issue occurring for the past few months and they've been overbilling numerous customers- why hasn't this been a priority for them to fix?
3) Why did I have to tell them the actual bill that had the correct charges for reference? Why didn't they just look at my contract before telling me that I was wrong and giving me erroneous reasons for the incorrect charges?