Comcast / Xfinity
Reviews and Complaints

There were no service changes! I am not legally obligated to read an email they send after the fact. That is why they have the recording. It was the old Bait and Switch so that the employee could receive a wage in commission. They pay their employees poorly while Brian Roberts – one of their presidents, vacation to Switzerland twice a year. Brian should be homeless. I was called and offered a specific rate. A two-year commitment was the price of that rate - it is plain and simple! I don't need cable to watch television. If I did, I'd rattle my congressman until he 'manned-up' or rally to remove him from office. Why on earth do Americans NEED cable television?

Funnily enough, after six useless calls to their office, never receiving a call back from a manager, and submitting my complaint to the FCC (and was in the process of submitting one to my elected officials), the fraudulent Comcast corrected their fraud without calling me back to inform me or even granting an apology. Thus, I am continuing my fight! How many other people did they scam that day? How many that week? How many scams that month? The recording the use to legalize your agreement doesn’t state the actual price that was promised. Thus, I had to SAY IT ON THE RECORDING AND STATE THAT I AM AGREEING TO THAT PRICE FOR TWO YEARS ONLY! So far, I have told and informed 542 people. They must beware of Comcast! People please unplug!

Were there any changes in services or service levels after your initial quote? You should have received a copy of the original quote with all the services that were discussed well before the installation. Company's usually do not want to expense an installation only to have a dissatisfied customer cancel because of misunderstood terms. A given customer has to actually stay with the service for several months before a cable company begins recouping the expense of getting your business and before the stockholders begin to realize a profit.

Often times, cable company's will quote based on the lowest service levels possible, one tv, assuming you purchase the modem, and without fees and taxes figured in.

I would need to know more about your particular situation.

You must continue to force the FCC to do their job. You should also file a complaint with the Department of Consumer Affairs in your state and contact your state and local representatives. You voted for them and they must work for you. Please get it together people, stop being bullied by comcast.

I went to Direct Tv because of Comcast's ever rising rates.Watiing to get DSL, then I will be free of Comcast for good!

I feel your pain. Similar story: same offer, slightly different nightmarish scenario...

As mentioned, over the last several months, Comcast has been running an offer: "Free Basic Cable for 12 months if you sign up as a new customer with internet OR phone." Since I signed up for internet in DECEMBER (at $30.95 for 12 months), with the promise from the saleswoman of Free basic cable deal mentioned, it would seem natural to receive a bill of roughly $40, after fees and taxes (and not including the installation/start up fees). Ok, I have been billed over $100 EACH month and January was $160 because I had received 2 bills for a period of less than 15 days. Neither bill had the same total, the same fees, anything.

I called many times and no one seems to even KNOW about this offer. I have copies of it, have read the fine print, seen the tv spots, the billboards, the whole she-bang... and no one in either billing, retentions, promotions... yes, even the supervisors... no one at Comcast is aware of this particular offer. ? To be honest, so far, only two of the 15 or 20 (lost count by now) people at Comcast are aware of this: 1. the woman who kindly signed me up for the service in December (of course she knew...); and 2. the woman who refused to admit the offer was applicable even as I read to her from their own ad, constantly hushed me as if she were searching for relevant information, and eventually put me on hold for 15 minutes then disconnected me... tonight (which is why I'm posting now and will be posting elsewhere). The later experience (aside from actually KNOWING about this offer) is familiar. I have been "disconnected" 6 or 7 times... usually after over an hour of explaining the siutuation and listening to them breath and and not speak, give answers that make no sense (during a billing explanation that wouldn't add up, one rep told me that I was being charged $15, then later $10, then $12, then $9 for the cable... in a matter of about 25 minutes!), they lie and evade. Hell, I feel like I've told this story a billion times!
Anyway, the point is I have reached the point where I am so completely fed up that I want to know if anyone else is getting this runaround. HOW CAN COMCAST CUSTOMER SERVICE NOT KNOW ABOUT THIS MAJOR NATIONAL OFFER BASED ON MAJOR FCC AND GOVERNMENT REGULATED MANDATES?!?!? For crap's sake, Obama was talking about digital transition a few weeks ago, and we all know that he's got his hands full. This is either false advertising or gross misconduct, but either way, 2 months and several hundred lost (and NOT cheap either) cell phone minutes later, I still have NO ANSWERS. Are there other people out there who have dealt with this? Are you tired of being pushed around by the brazen dishonesty of these over zealous organizations? Reply. Comment. Whatever. Our voices need to be heard.

As another man on the edge of reason once said, "I feel like I'm takin' crazy pills!"

Ther is no technical service I worked for sevral ISP providers and one in Particular here in Ireland where they
have a many layered filter system of blame that is in no way designed to be efficiant they are dragons from the early
internet scam days where you keep the custumer on the line for as long as you possibly can for obvious reasons
and anyone that needs to be told about Generating a call should just give up now, I was at the meeting where someone
mentioned there would be thousands of calls generated from a problem that had arose with Set Top Boxes, and their
faces lit up like Santy clause had just walked into the room they then changed the free call help line to a premium or local
call rate and in my estimates made more money from the calls generated by the problem with the Set Top Boxes than they did from the actual use of the fu__ing things.

Hello Tracy,

I'm sorry that you had a bad experience with Bridgevine. I work at Bridgevine and don't like to see unhappy customers. Please email me your confirmation code if you still have it and I'll personally look into this matter and report directly back to you.

Thanks
Mark Ballard
mark.ballard@bridgevine.com

It's obvious the guy was planning to hit your house later if you hadn't noticed he disabled your alarm. Good thing you figured it out before he came back and stole all your belongings. He probably didn't even work for Comcast and had a friend on the inside or was a former employee or any other number of reasons he had resources to do what he did. There's no way Comcast is going to answer you back about someone posing as an employee and is a potential burglar.

It sounds like you had an inexperienced contractor at your house. Comcast has many sub contractors throughout the United States. I happen to work for one here in Washington state with an excellent reputation. As an experienced phone technician, I know that we are instructed to NEVER open the alarm panel. What we need to do our job is not in that box! It seems outrageous to me that some guy would have the nerve to cut ANY alarm company wiring. That is illegal as all hell. We could face prosecution for doing anything like that just as if I had cut an incoming line outside to purposely interrupt service. The alarm company will install a separate phone wire in most cases to the outside phone box (known as the NID) where the landline comes in. It's just a simple matter of getting the dial tone that comes from the back of the Comcast modem to the wire in the Nid. The wire the alarm company installed is for "line seizure" which allows the alarm to dial out even if a phone is off the hook. Sometimes this involves installing our own phone jack in the area next to the modem and then running that line to the NID. Anyone who knows what they are doing is aware of all of this so that guy was out of his league. You have a valid claim against Comcast who will in turn, be sure the contractor is charged accordingly. We aren't all ###s out there in Comcast vehicles, it's just the ones that are that ruin it for us.

I was a loyal customer of the company that was in charge before Comcast bought them out. The prices that Patriot Media charged were more then reasonable and I was more then happy with the service. I was paying a good price for the 4 star package. When Comcast took over it seemed to be going well at first. Then within a few months my cable bill was jacked up to over 300.00 dollars. Granted I was past due at the time, but I had just made a payment when I received this bill.

When i called then to complain about the amount of my bill, they told me that I had agreed to that increase after a few months on a promotion price that was only temporary. I had never agreed to anything, nor would i have agreed to that increase. Not only that but Comcast customer service is beyond awful. Most of the reps I have talked to there have been rude and not very helpful.

At the present time I am still with Comcast because I don't have a choice at the present time. I also thought I could get some sort of deal on internet service with them due to the fact that I was paying so much for cable service, but no when i called they wanted to charge me a fortune, so I went with someone else.

If you can go with someone else I would try and do so, before this company empties your pockets.

I am a person with a severe disability. My disability leaves me without family and friends to speak of (or with). I sometimes don't hear my own voice for days. So, my TV is an absolute necessity to help maintain my sanity. Comcast has no regard for their low-income customers. And these customers probably make up a good portion of their customer base. I have Comcast's basic analog service at $56.95/month. I live on $650/month, and this cost of cable is a hardship, but again, a necessary one. Of course, I've had to consider limited basic and even antenna TV, but I could not live with the limited choice of channels. As it is, the number of channels worth watching on my basic cable service is shamefully few.

Cable TV should not be a 'luxury' when the alternatives are often not satisfactory. I did begin the process of switching to DirecTV, but canceled the installation when I was charged $149 for equipment before the installers were even due to arrive at my apartment. They should not charge for equipment when it isn't yet determined if I could receive a good signal at my location. I've since read way too many horror stories online about the poor business practices of the two satellite dish companies to risk monetary loss, poor installation, or poor service.

No other options such as FiOS or XOHM seem to be available in my area, not that I could afford those services either. So, as a monopoly would happily have it, I am stuck with Comcast, and their inconceivable prices which they plan to increase yet again. Notice that if you take away the letters, 'c', 'o', and 't' from the word Comcast, what remains are the letters that make up the word 'scam'... Keep in mind that the definitions of 'scam' are: A fraudulent business scheme; a stratagem for gain; a swindle.

Comcast's business practices often fit that definition. Their 'scam' would seem to be cleverly disguised by adding three letters to their name.

Hurricane IKE, Comcast is valuing their Electronic Boxes that are required and provided by Comcast at over 400.00 each. These used boxes can not have a fair market value of what they are claiming. They are instructing their customers to claim these units at an inflated price on their Homeowners Insurance and paying the inflated claim to Comcast. This is insurance fraud. Every single person that has been told to do this should file a claim with the FCC. I hope someone flies a Class Action lawsuit against Comcast and puts these rip-off artist in Jail.

I have not been a Comcast customer for several years, however, some of my neighbors are. There is a Comcast cable box attached to the side of my townhouse. On Tuesday, 2/1/11, strong winds blew the lid off the box and the lid is dangling from the cable box with a cable wire holding it up, posing a danger to anyone passing by. It is also banging loudly against the side of the building. I have pictures.

On Saturday, 2/5/11, a Comcast technician was in the area. I asked him if he could put the lid back on and he just got in his truck and drove off. On Monday, 2/7/11, I called Comcast, explained the problem and requested they send someone out ASAP because of the possible danger. I was told a tech would be out on Wednesday. Late Wednesday afternoon I called Comcast to get a status of the technician. I was told a technician would not be out until 2/16/11. I asked to speak to a manager. After waiting on the phone for more than 20 minutes, I was told a manager would call me back. Today is Thursday, 2/10/11m 6:40 p.m. I have not received a call back.

This is a dangerous situation and someone from Comcast needs to take responsibility for their equipment asap.

Did you file a complaint with the FCC or the Department of Consumer Affairs in your state. If not, why allow the company to get away with their fraud and tactics. Please remember you do have the option of writing to your state and local representatives. You voted them in office for a reason; have them do their job! As for the economy, the CEO of Comcast - Brian L. Roberts, is making a ton of money off of the crappy service he's selling the lower class people. Wise up and take action! Do you really need cable? Spend better time with your family and stop allowing Comcast (Brian L. Roberts) tell you the type of entertainment you need. Take the company down and make Brian homeless.

we had called the cable company after having the service for one month. We asked that they turn the service off because we wasnt getting what they said that we would get in the package. They told us that we would have to return the cable box before they turn off the services. We told them that we had a disability that we couldnt bring the box in to them. We get a bill for a little over four hundred dollars. Called the cable company after they turned off the home phone and found out that they never turned off the services of the cable and that they cant find when we called in to cancle the services. They can only see when we called in on the 04/03/2009 about the billing and how they sent someone out the next day to get the box. After they turned off the phone we called them and told them how we was lied to about the services we would get and how if anything go wrong, cause we had to cancel the service before because we never got the 200 dollars rebate plus none of the channels, so we knew that this company can make mistake and thats when we asked the guy if the service dont be right with the cable we will cancle the cable but keep the phone cause we had the phone for almost a year.

Incident = The nightmare started in March of this year 2010. I couldn't watch cable tv and here I am paying for it. I wasn't getting any picture except colored lines. In April a technician came out and we were told that there was no reception coming into the lines. Before the technician came out I had called comcast several times in March and they had me resetting my cable box, they reset it from their end. When they set an appointment they told me that there would be NO charge for the service and they were going to adjust my bill. This is actually when the nightmare started I recieved my bill and I was being charged with the technician service and my service had never been adjusted. I called comcast
and they quickly apologized and said that they would fix the bill and I would see it on the next statement. The next statement came and yes, the technicians service was credited but the service had not been adjusted, I called comcast again and again they apologized and said I would see the adjustments on the next bill NEVER HAPPENED. I went down to the Comcast payment center with my statement and I was told after about 1/2 hour that this is what they will do for me. The CSR put the dollar amount on the bottom which was I think 37. and I went to pay it that Friday. Never looking at the reciept because I thought this lady was really trying to help me and be honest. That night when I got home my wife was looking at the reciept and she blew her lid. This reciept reflected the bill that we had recieved when the technician came out. So, according to this bill we owed 329. Called comcast and the told oh, don't worry about it. If the statement is printed out before you make
a payment it won't show up on the statement. We have resorted to going directly to the payment center but sad to say not all the information is making it into the system. What they tell me in person doesn't even get noted in the computer. Last month I was told if I paid 63. on Friday I would be all caught up and would not owe anything until Sept. I get the bill and it states I owe over 200.
Damage Resulting = I believe that comcast never intended on adjusting my rate or not charging me for a technician coming out. I believe that they are adding on the fees as I pay my bill. If that makes any sense.

While I understand the need for a little help now and then (afterall I did just get off the phone with comcast where they were happy to make a payment arrangement with me) I do not agree that the company should go out of their way to keep you informed of your own failure to contact them or keep track of your billing. You should know when your bills are due already and if you don't get a bill you should call customer service right away, not just sit and wait like an idiot till they turn off your services. A myriad of things could have caused your bill to not reach your doorstep, but just because the bill didn't arrive doesn't mean you didn't continue to utilize the service knowing there would be a bill due. Companies like Comcast and other large service providers charge a fee to take payment over the phone because they want you to use the self service options they provide. Keeping thousands of agents on the phone just to take payments is expensive, whereas an automated phone system or a website takes a fraction of people as technicians and IT support personnel. Why would a company make a payment arrangement for someone who didn't call Before their service was disconnected, it makes no sense. Next time try calling when you know you are going to be late, don't wait till they've cut you off.

I work for a major wireless telephone company and we hear the same complaints everyday, but the bottom line is that YOU are the only one responsible for tracking your billing and payments. If you don't proactively help yourself, why do you expect someone you owe money too to fix the problem for you? Take responsibility for your own debts and deadlines.

somebody name Nestor Cabrisas with phone number [protected] is seling illegal cable instalations and maybe works for you

Comcast is horrible...! I asked to transfer my service at the end of january... They told me that it would be Feb the 8th 2011 from 8-11am they would be here at the apartment. They never came. I called them to see what happened and they (customer service) told me that they called and we didnt answer. Well come to find out they called the phone number that they were coming to install. ANGRY! But Im still chillen. So they gave me an appointment for the 10th. And that day came. The lazy man came and said that the box needed to be rewired and to call the apartment complex we needed a letter of permission to rewire the box. If they cant do anything then call Comcast back and he left. We talk to the manager and she said that the box belong to Comcast and they had to rewire it. I called them back and told them what they manager said and the rudest of rudest lady said that we needed a letter again. I repeated my self and told her what the manager. I told her that I wanted to speak with a supervisor and she told me they were only going to tell me the same thing that she said and I told her I still wanted to speak to one. She put me on hold for real time 10 minutes. I called back and spoke to a man. He then explained that we needed a letter from the apartment complex given permission to come into the apartment. It was now after 5pm and I still have no cable. He then told me that the earliest appointment would be Monday the 14th of Feb 8-11am. I said ok. Well, we waited and waited. I called them yesterday and they told me that my appointment was for the 21th. Now I still dont have cable. I called they 5 times yesterday and I was hung up on twice and lied to five times. I finaly spoke with someone who claimed to be a Supervisor and he did nothing also. His name was James. All he did was the same thing that everyone else said. Then he said that all he could do was give me an earlier appointment whick will be on the 18th on Feb. Still no cable and all those horrible coustomer service reps are still employed...

i think that people don't give the reps any kind of credit at all. you have also got to remember that if there is not sup at the time there will be one have them promise a call back or call back not all reps are rude. we just have to find the one that are and get rid of them. You will get a sup its not impossible. every company has there bad reps. go look at verizon complaints and you will see the same thing.

I too have had bad experiences with Comcast customer service. A rep named Mary was very rude to me also told me there was no supervisor there and then left me on hold for 10 minutes and ultimately hug up on me. Forget about reaching a supervisor or someone is power who can help resolve a problem. My service has been poor since I have gotten triple play a few months ago and getting progressively worse and no one there seems to be able to resolve it nor do they seem to care once they have your monies. Their 24 hour service claims are more like 4 to 5 days earliest and usually lead to no resolution anyway.
I will probaly cancel service and go back to Verizon. I guess they will lose all their customers and they at least will know why. if they care to check..

Comcast was charging us for two missing DVR's that their tech's swapped out and even signed the work order. They told me they were not returned and they do not accept anything their techs write on the paperwork and we have to prove we dont have them. waht BS.. Thsi went on for almost two years and they kept wanting to charge us, so we went to Dish TV.

now they are saying we owe them for two cable modems. We never purchased, borrowed or even rented internet modems from them and now i owe them for two? I asked them to provide proof that we reveived this and they cant, but refuse to remove these from my account. The tech mentioned that if you do not specify when you call in to activate your modem that you bought it, they just assume you picked it up at comcast. What a bunch of crooks!

COMCAST should be named CON-CAST they're doing the same to me. They're charging me $40 for the modem that was returned. If you are new customer trying to get cable/internet service, DO NOT GET COMCAST! Or CON-CAST rather!

There's a solution for that. www.Gr8rTechnology.com, click on "providers", then click on "Comcast".

I am having absolutely same problem! From the day I switched to triple play bundle, all of a sudden, I have started getting hundreds of dollars bill for Pay per view. I have been calling and calling them, but the stupid customer cares just keep on talking like a bird and say that the order can be placed only through the box and they never had this issue! So basically saying I am lying. I asked them to put code, then asked them to replace the box, nothing stopped, and the worst thing is now, I closed the cable and they took the box out, but I am still getting Bill of PPV and they still don't realize something is going terribly wrong! I am fade up with them and want to switch and cannot even do that because they won't close my account unless I pay the due, which is in two months almost $700.
Which door should I Knock!

THE BIGGEST THING COMING TO PHILADELPHIA, SINCE THE DECLARATION OF INDEPENDENCE ! FASTER AND CHEAPER THAN COMCAST ! HERE IT IS CLEAR(TM) 4G WiMAX, Philadelphia, Pa, and all surrounding suburbs and regions. Clear is the best, fastest, cheapest, wireless, internet, for home, work, and mobile that has ever been released to date in the 2009 – 2010 market. www.clear.com

When I get all the products, and the network goes up Oct. 1st, 2009, I will be able to set up a time and date to personally demonstrate to you, and prove how well these clear products really are. I will still be able to explain any questions and pricing information immediately. So don’t hesitate to ask.

Read and check out all of the information I provided and listed below

1. Clearwire Communications, LLC, CLEAR(TM) 4G Wi-MAX is a publicly traded company (NASDAQ:CLWR).
2. We are a subsidiary and in partnership with Intel Capital, Comcast, Sprint, Google, Time Warner Cable, and Bright House Networks. (This means they are not competitors but owners).
3. Clear has already proven itself to be extremely successful in Portland, Oregon, Las Vegas, Nevada, and Atlanta, Georgia. Philadelphia, Pa, and New York, New York are currently launching as we speak.
4. Wi-Max is Wi-Fi on steroids, so to speak. Wi-Fi is slow, and you need to be within, yards and feet of you wireless router to get service. Wi-Max has blanket coverage for miles, and miles. No drops, blazing fast 4G broadband downloading, and streaming speeds.
5. Major advertising and marketing campaigns start Nov. 1st, Billboards, Septa buses, Tv commercials, Radio etc

GET IN NOW ! CHEAP LIMITED TIME OFFERS !

JOSEPH ROSSI
Sales Representative
Philadelphia, Pa
Jfrossi01@gmail.com

I am having problems with unauthorized ppv x-rated movie charges to my bill which has been going on for months. Round and round we go. They tell me I am charging them 4, 5, 6 at a time. I can guarantee you that there is no one in my house charging them. I am the only one with the pin code. They insist it is me and that there is no possible way anyone can get into the box and use it without my permission (hacking in) and they tell me that I am the only one with the code number but yet they and every employee at Comcast can access my account see the code and change things and turn the box on and off remotely.

I have gotten my best results from the office of the President at Comcast. Their information is:

Comcast Communications
1500 Market Street
Philadelphia, PA [protected]
[protected]

Good Luck!