Well it all started on July 25 the last day of Xfinity special when you trade in your Iphone 13 or 14 you will get $800 for the trade. I asked the salesmen if I would get $800 for my Iphone 14 trade in for a new Iphone14Pro, He told me yes thats what the promotion is, so I told him lets do it. I have spent many hours on the phone with customer service and asked them when will my bill be credited for $33.33 each month for 24 months for the phone and my bill will go up $12.50 for 24 months. My bill has gone up $45.83 the full amount of the phone. Call customer service on Sept 5 asking them when the bill will change, she told me that I only get $400 for the trade in. I have 3 copies of chats I have had with customer service and they all tell me I will get $800 for my trade in $33.33 credit for 24 months and my bill will only go up $12.50 per month for 24 months. Now who do I believe, if that was the case I would only get $400 for the trade in I would never have done this deal. Again 3 agents tell me I am correct but other agents tell me no. Either way I have been lied to many times just to sell a phone. Help me get what the 3 agent told me. I have copys of the conversation from the 3 agents if I need them. Thanks for reading this Bill Fallat
Desired outcome: Do the right thing give me the $800for the trade, $33.33 credit each month for 24 months, my bill goes up $12.50 per month. Thats what I agreed to.