Comcast / Xfinity review: Internet

Back in August of 2023 I was looking for a new provider to take over my internet servicer. I was able to talk to Rochelle the sales rep. We spoke and she sent me some documents to e-sign. I waited and it never came so I called the very next day, and I was told she had to leave on an emergency.

I asked to see if I could be taken care of by a different agent they said no! So, I waited.

Two weeks later I had to call them, and Rochelle happened to be there. So, we talked, and she told me what happened, and she was still sad about what she had to deal with, so she wanted to make it to me. She went and got permission to get the gift card that was worth $800.00 sent to me within 6 weeks not the 9 weeks that it takes.

So, I was able to e-sign the contract and within days they were at my office to hook up the Internet. you would think it would be an easy install, yet it wasn't. That was back in September of 2023 and to this day we still haven't received any kind of gift card, and they keep on telling me to call a different company to ask for that gift card.

I called and their answer to that situation is to cancel it and issue a new card and not take care or even try to resolve that situation which means another 6to 9 weeks more. Well Monday of 23 of 2023 no card no resolution to the problem at hand. I called today around 10:am to see what we can do to resolve that issue and again they directed me to that outside agency and again they want to cancel that second card and reissue another one which means another 6to 9 weeks more on waiting on something they promised me they would send me if I singed the e-sign documents to become a Xfinty/Comcast Customer.

Today I told them if I don't hear from them today, I will be looking for a different provider to take over my internet. right off the back they sent me to Loyalty department to cut it off.

Now listen here folks I didn't get to where I am today by doing stupid things. I will have a other company to take over my internet before I shut this one down, yet if I do shut it down it would be because of their lack of keeping our contract intact.

See I paid my bill on time every time, so I haven't broken my promised. They have by not done anything and didn't want to work or doing something to stay keep working with them.

See folks no one plays that kind of game with a person like me and get away with it! We signed a binding contract and as it sits right now, they are the ones that are in the rears of that contract. I have tried to work with them, and this is how they have taken care of their problems.

See they will love it if I turn it off that way, they can say that I bridge that contract. That will put me in the rears of that contract and that is where they are mistaken who and what I stand for. 45 years in business and I have always survived many lawsuits that I have filed against those who think they can take advantage of a small company owned by a Hispanic Businessman!

I never take no for an answer, and I make mountains come to me not me go to that mountain!

I would like to know if there are anyone out there that has had any kind of conflict with Xfinity/Comcast with them not honoring their commitments to their customers anywhere in America.

If so, please hit me up at [protected]@sbcglobal.net. I would like to test that shoreline to see how deep that I can put them in. A contract it a binding contract if two parties agree to promise each other in writing for a service or an object or of some amount of funds to be part of the party that is offering an object to have that party to become a customer or client.