Comcast / Xfinity review: Internet service

28 October 2023, I moved to a new location.

I contacted customer service to arrange my move a week in advance. Instead of being able to speak to a human being, I was FORCED to utilize the automated AI system to make the move appointment. This took close to an hour to complete, while the other utility services I moved took less than 10 minutes of my time. I requested a technician for the move and scheduled an appointment.

2 days before the move I checked to ensure everything would go as planned only to learn YOUR AI system did not properly complete the move reservation or schedule the technician appointment.

It took 2.5 hours & 6 transfers to schedule the move because your people were not only incompetent but they insisted I didn’t need a technician at the new location and I disagreed.

The day before the move WIFI was cut off at the original location early. It took 4 hours to get it turned back on, forcing me to lose 5 hours work.

The day after the move it was discovered that there was no internet hook up at the new location and a technician had to be scheduled the following Monday causing me to miss work Monday morning.

Monday the technician couldn’t access a neighbor’s property to access the pole needed to connect my home so he rescheduled for Tuesday. As a result, I missed work Tuesday.

Despite having an internet speed of 117% of the 22 devices in my home, only 3 could connect to the internet and 2 of them had weak signals, one of those was my work device.

I was offered a booster for $119 to make my equipment work properly and told I could pay for it for under $4 a month for 36 months but after it was paid for I would receive my money back.

Your customer service is incompetent and inept and Xfinity is playing games with people. I lost 18 hours of work (roughly $600) due to the ineptitude of Xfinity personnel.

If you can’t get foreigners competent enough to do their jobs, hire United States citizens who can do the job. If you’re gonna give me something for free, give it to me for free. Stop playing games with people. Making me pay for something upfront and then telling me you’re gonna give me the money back three years later is the dumbest most ridiculous thing I’ve ever heard of, it’s not only unfair it’s ridiculous games corporations play with their customers.

A great deal of people work from home right now. Hire United States citizens if your foreigners are incapable of providing necessary service so that people can do their job. Get rid of the incompetent people who speak English without understanding what they’re talking about and hire someone who can actually do the job because the people you have can’t. They are the most incompetent, Dumbest people I have ever encountered in my life.