Comcast / Xfinity review: My wifi services

my bill was due in the amount of $250 (in which I have only Wi-Fi services) when I set my account up months ago, I was told my bill would be $130 per month. My bill has been about $200+ ever since. To speed things up, on Wednesday, 11/15/23, I paid $162.00 towards my bill. The next morning My services were interrupted, and they have indicated that there is still a past due amount, they operator suggested I apply for the low-income ACP government assistance program, as I did and to call back with the app ID number. I did so later that day. After I did that, my services were restored. the next day on 11/16/23 my services were interrupted again, so I called Xfinity and spoke with and agent in that regard. They agent told me, that my application for ACP was not approved, I was very upset and told them that the first agent already resolved this issue. The operator told me he will restore my service for a couple of day, until my approval is received from ACP. I got home afterwork, and my services was definitely restored. the next day on 11/17/23 was suspended again. I called and the operator told me my account suspended due to past due balance. I was more upset and asked him to refer to the notes because each operator is providing different details, he told me, I had to pay $97 past due, I requested to speak with a supervisor and file a complaint. the operator told me to hold while he speaks with his team, when he returned, he indicated they have granted me a 1-day extension and he will put me on an arrangement plan. He then put me on hold, and when he returned, he mentioned he can't restore my services and cannot complete the arrangement, and mentioned he has to transfer me to the technical department. When I was transferred to the technical dept, the operator asked me what I was calling about, I asked if she could read the notes. She indicated there weren't any notes, so then I explained to her the purpose of being transferred, she indicated the previous operator did not give me the correct information and my services cannot be restored. I asked her to transfer me back to the previous department, that operator had no idea of the nature of my call, so I had to explain to that operator all details of my correspondence with the previous operators, he told me I can't get an extension and I have a past due balance, I told him I was already aware and I would like to speak to a supervisor because none of the departments seem to be on the same page. That operator indicated that I will be provided a $30 credit for the run around, but it will not be added to my past due bill. I asked for a supervisor, and he indicated he does not know how long the wait will be. I mentioned that's fine, he confirmed that the credit payment of $30 has been added and he is transferring me to the supervisor. I was transferred to a line that just ranged for 5 minutes, then i was automatically transferred to a line with music and been on hold there for 20 minutes. I'm currently still on hold. I'm very upset about the quality of service from this business and needs to be addressed.