Comcast / Xfinity review: Payment issue

I have been a customer since 1/2023. All of my payments have been on time, never late. On 8/2023, my service was disconnected for nonpayment. I was informed that I was refunded 4 payments on 8/21/2023. I then looked through my bank statement I saw those 4 payments of $96.60 was indeed refunded back to my account. These payments were taken for my account for 4/2023, 5/2023, 6/2023, and 7/2023. There were funds in my account to cover all payments. Why would someone refund 4 months of payments and cause disruption to my service? I went into the local Xfinity because the phone customer service is a joke. They are not qualified to assist with anything. The young lady in the store spoke to someone in her customer service unit and was told that it was a mistake, but they were legit charges because the funds were reversed for NO reason. They said that they would NOT charge me because it was NOT my fault. On 9/18/2023 my account was overdrawn for the $389 that I was told I didn't have to pay. People have their funds set up accordingly. It is not fair that because of Xfinity's carelessness, I have to be charged an overdraft fee. I need to know WHY the funds were refunded, and who reversed the funds. It is unfair that WE the customers don't get any answers from the company. EVERYONE has a compliant about Xfinity. Can someon please advise as to why my life was disrupted when my payments are autopay?

Michelle Brooks

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