Comcast / Xfinity review: Technician not showing up for appointment 2 days in a row/bad internet service

Hello,

Xfinity was installed at my residence a month ago, firs day appointment was between 2 pm and 5 pm, 4:45 I received a notification tech was on his way.

6:45 pm a tech showed up, he said, "I was given this order 15 minutes ago, sorry."

After installation wi fi was working, next morning when I tried to install other equipment on back port of rented modem, they wouldn't work, I noticed lights on ports were off all the time.

With Xfinity tech supports for 2 weeks back and forth, they kept saying everything was ok but ports wouldn't work, very frustrated I purchased my own Arris modem/router mesh system, another week back and forth between Arris and Xfinity, both blaming each other on issues; for a week I couldn't finish installation because lack of wi-fi and or cell service in the area. Arris claimed "bad modem", to return it and purchase a different one.

I went back to rental modem in the mean time, finally somebody on tech support said I had a partial modem installed?, did something on the system, reset modem and WOW modem was working - Wi Fi and ports in the back working as well.

I had invested $400.00 already purchasing another one, when it arrived, activated and all over again issues with wi-fi, an appointment with a tech was made, window between 3 and 5 pm, never showed up but claimed a call was made and couldn't access property (I was there with front door open from 2:05 pm until 7 pm), very frustrated called tech support again, another appointment again was set up for yesterday between 3 and 5 pm, I opened the front door of the property, placed a big sign on my gate with an arrow to open gate for them not to claimed property couldn't be accessed, and sat by the front door talking to Arris tech support for 2 hours, they suggested some changes on Xfinity side to upstream/downstream settings.

I called Xfinity again to tell them about it, lady told me it will have to be done by a technician, I told her I was waiting for a tech, he should be arriving before 5 pm and she said "I am sorry but tech called/went and he couldn't access property, next available appointment will be in 3 days".

Very frustrated with service/response, we have been without proper service for close to a month. Tech/contractors claiming to show up and not been able to access property looks to be a normal practice for them, GPS may show they were there but they may as well park in a corner of the property out of sight and wait for their required 15 minutes wait and then claim they were there and leave. No "missed calls" on our cell from tech as claimed.

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