Course Hero’s earns a 4.5-star rating from 1665 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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Locked account due to verification code
I have been a tutor on course hero for 3 years. This is the first time that I've experienced something like this. I simply wanted to withdraw my earnings on October 26, 2022, but I did not receive the verification code, so I changed my verification number, but the result was my account was locked. When I go to the dashboard, it says I can no longer answer a question. My rating is pretty decent and I haven't received any email that I violated any policies, of course hero.
Desired outcome: Unlock the account so I can withdraw my earnings
I’ve been trying to withdraw my earning but I cannot do it because my account is locked. It happened last October 26, it got locked due to a verification error. I haven't received an email from the coursehero. I already sent an email to your support but no response from them.
Good day, I’m having difficulty withdrawing my earnings because of the verification error. Also, I was not able to answer any more questions because my account got locked and I haven't received an email if I have a violation. This happened last October 26, and I've been trying to contact support but no response. Please I appreciate it if it gets resolved.
I simply want to withdraw my hard-earned money on October 26, 2022. I didn't receive a verification code so I change the verification number. But the account was locked. I haven't received an email that I have violated policies, and my rating is pretty decent. Coursehero is a big help to me. I've been a tutor for 3 years so I appreciated this platform.
Thank you! They unlocked my account and were able to start working again.
removal of my school work
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have uploaded school assign from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible
Desired outcome: remove all school assignments
This complaint has been resolved automatically due to user's inactivity.
Removal of uploaded content
I would like to remove the files I have uploaded due to some issues of plagiarism.
Hoping for a quick response in this matter.
Here are the links:
https://www.coursehero.com/u/file/147731639/Activity-16docx/?__chid=f3f5d5de-4720-4c3d-9bcf-ac6e764aa969
https://www.coursehero.com/u/file/147731716/Activity-22docx/
https://www.coursehero.com/u/file/147731674/Activity-21docx/
https://www.coursehero.com/u/file/147731615/Activity-20docx/?__chid=4c60a262-945c-450c-acc1-50bb16178c3d
https://www.coursehero.com/u/file/147730118/Activity-19docx/?__chid=077e8828-8107-40fb-aac5-0447c061b763
https://www.coursehero.com/u/file/147731023/Activity-18docx/
https://www.coursehero.com/u/file/147731130/Activity-17docx/?__chid=0a168b1f-8d0e-4a4c-9a9a-141f3cd752cd
https://www.coursehero.com/u/file/147730953/Activity-15docx/?__chid=eb7976d9-4810-44d7-8d0f-b5c89e5e3351
https://www.coursehero.com/u/file/147731192/Activity-13docx/
https://www.coursehero.com/u/file/147731166/Activity-14docx/
https://www.coursehero.com/u/file/140143185/Activity-12docx/
https://www.coursehero.com/u/file/140147211/Activity-11docx/?__chid=9829e1da-599d-4173-b861-98121b3f94ec
https://www.coursehero.com/u/file/140144937/Activity-10docx/
https://www.coursehero.com/u/file/140143354/Activity-9docx/?__chid=578392b3-082e-42cb-a940-486c661b1115
https://www.coursehero.com/u/file/140144785/Activity-7docx/
https://www.coursehero.com/u/file/140161254/Activity-6docx/?__chid=1c177b1a-f5f8-46e1-9183-ff535458f39b
https://www.coursehero.com/u/file/140144883/Activity-8docx/
https://www.coursehero.com/u/file/140147355/Activity-4docx/?__chid=edf5cce9-8d00-4d7c-9736-e0de15859e28
https://www.coursehero.com/u/file/140144802/Activity-5docx/?__chid=e21a154f-25fd-44a4-9ba2-a586f11bf5da
https://www.coursehero.com/u/file/140144819/Activity-3docx/?__chid=ced4c59b-b4a7-4ab0-97cf-81c05bc99add
https://www.coursehero.com/u/file/140143339/Activity-1docx/?__chid=c74f13bd-2a31-4229-af68-03e3db665da7
https://www.coursehero.com/u/file/140143858/Activity-2docx/?__chid=27b86cb8-f956-4666-a763-7a6d01f3ff8b
https://www.coursehero.com/u/file/140145653/Module-8-Taskdocx/
https://www.coursehero.com/u/file/140143528/Module-7-Tasksdocx/?__chid=59231dfc-7e7e-439c-bf8a-f87f1270c1eb
https://www.coursehero.com/u/file/140145572/Module-5-Tasksdocx/?__chid=e0a28827-47c2-49b6-afa7-ec06f2d822c9
https://www.coursehero.com/u/file/140145615/Module-6-Tasksdocx/?__chid=6988649c-85d8-45bf-b5ea-a559fea84798
https://www.coursehero.com/u/file/140145566/Module-3-Tasksdocx/?__chid=4e56a18b-667f-41fd-a591-25e49d5a1457
https://www.coursehero.com/u/file/140145632/Module-4-Taskdocx/?__chid=4df6043b-3e54-4c9e-b097-5a32874a0aef
https://www.coursehero.com/u/file/140145318/Module-1-Tasksdocx/
Desired outcome: Removal of Uploaded Content
This complaint has been resolved automatically due to user's inactivity.
Course hero
Course hero tutor company fraud with their tutors they steal our earning by implementing harsh and fake policies to their Tutors.
They steal our earning on the basis of phone number verification process.
After completion of verification they will never give our earning which is a big amount for a poor tutor who work hard by providing their services to the company
Please help us
Desired outcome: Please refund our earning.
The complaint has been investigated and resolved to the customer's satisfaction.
Course Hero - Can't withdraw available earnings - locked account due to verification codes
I have been a tutor in coursehero for a now. Recently, just this month of October 2022, my account was locked due to verification errors wherein I haven't received any codes eventhough I inputted the correct number. I have clicked the resent codes and then I was notified later on that the account was locked. I am hoping that you would unlock it and let me withdraw the remaining balance. I am really thankful for this platform since it helped me in my daily needs especially to my family.
Hoping a moderator is here to help me. Been in contact with the support system but to no avail. it has been two weeks now. I just want to withdraw my hard-earned money. Thanks in advance.
Desired outcome: unlock account so i can withdraw available earnings
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you!
They are currently unlocking accounts. Will take 2 weeks for them. At least.
TY Coursehero
Course hero
I'm trying to log in to my course hero account using google and I'm getting a "Bad Request" message. And anytime I try to log in using my email and password it's saying they're incorrect even though they are not. I tried clicking the forget password button which takes me to a page to put in my email so I can receive a reset password link in my email, but the link never came.
The complaint has been investigated and resolved to the customer's satisfaction.
Can't withdraw available earnings - locked account due to verification codes
I have been a tutor in coursehero for a year now. Recently, just this mont of October 2022, my account was locked due to verification errors wherein I haven't received any codes eventhough I inputted the correct number. I have clicked the resent codes and then I was notified later on that the account was locked. I am hoping that you would unlock it and let me withdraw the remaining balance. I am really thankful for this platform since it helped me in my daily needs especially to my family.
Hoping a moderator is here to help me. Been in contact with the support system but to no avail. it has been two weeks now. I just want to withdraw my hard-earned money. Thanks in advance.
Desired outcome: unlock account so i can withdraw available earnings
Thank you! They are currently unlocking accounts. Will take 2 weeks for them. At least. TY Coursehero
Deleting all the file links
I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university.
THIS LINKS BELOW:
https://www.coursehero.com/u/file/71452881/FAICOL-NICHOLExlsx/
https://www.coursehero.com/file/71450836/quiz-2nd-chancexlsx/
https://www.coursehero.com/file/104816715/Problems-with-soultionsdocx/
https://www.coursehero.com/file/95050246/Assignment-31-P2-Treasury-Sharesxlsx/
https://www.coursehero.com/file/64986143/HOMEWORK-FINALS-NO-7xlsx/
https://www.coursehero.com/file/118940308/Acctg-002b-Module-3-MG2xlsx/
https://www.coursehero.com/file/121559514/Assignment-21-Shareholders-Equity-MG3xlsx/
https://www.coursehero.com/file/83263476/LESSON15docx/
Desired outcome: I'D APPRECIATE A RESPONSE.
not yet responding
https://www.coursehero.com/file/123114313/illustration-for-different-class-of-stock-1xlsx/
https://www.coursehero.com/file/130420868/Berido-Shainie-Bien-C-BA21S3-Assignment-31xlsx/
https://www.coursehero.com/sitemap/schools/30-Harvard-University/courses/1440034-ACCT556/
https://www.coursehero.com/u/file/71452881/FAICOL-NICHOLExlsx/
https://www.coursehero.com/file/71450836/quiz-2nd-chancexlsx/
https://www.coursehero.com/file/123114313/illustration-for-different-class-of-stock-1xlsx/
https://www.coursehero.com/file/104816715/Problems-with-soultionsdocx/
https://www.coursehero.com/file/95050246/Assignment-31-P2-Treasury-Sharesxlsx/
https://www.coursehero.com/file/64986143/HOMEWORK-FINALS-NO-7xlsx/
https://www.coursehero.com/file/118940308/Acctg-002b-Module-3-MG2xlsx/
https://www.coursehero.com/file/121559514/Assignment-21-Shareholders-Equity-MG3xlsx/
https://www.coursehero.com/file/83263476/LESSON15docx/
this is against my school and delete it those links thank you and I appreciated
delete those previous uploads
Tutor payout not made.
I have been a tutor for the website and recently I have been removed due to one student who banned me for unlocking a question I thought he was asking for. He reported me twice for the same question that triggered 2 warnings and caused me to be removed and course hero immediately banned me for that. I have almost 300$ but only gave me 20$. Still have more 300$ pending but couldn't withdraw even the available 20 isn't withdrawable.
Desired outcome: Give the pending money at least since I worked for that
The complaint has been investigated and resolved to the customer's satisfaction.
Pending and Available Earnings Withdrawal
I've been trying to withdraw my available funds since yesterday, I have funds above 20 dollars but I am not receiving any verification code on my cellphone number. I am sure that my number is correct, I am afraid of clicking send code too many times since I've seen some of you here got your accounts locked because of too many times of trying to verify the code. Kindly resolve please, I know you guys might have technical issues or something since my friend is trying to register and he does not receive any codes either. Its just that no one explains and responds to my emails on your tutor customer service . Thank you.
Desired outcome: Receive verification codes to be able to withdraw my funds.
The complaint has been investigated and resolved to the customer's satisfaction.
Hi, did you solve your problem since then?
Account disabled without notification
My account was disabled without notifying me about the reason. I have worked really hard towards my profile on coursehero. I have uploaded a huge number of documents. When i contacted coursehero through email they said i violated copyright. If i did why did you not tell me what document exactly? Kindly make my account work again. As I have contributed a lot towards course hero community by my hardwork
Desired outcome: Enable my account.
The complaint has been investigated and resolved to the customer's satisfaction.
They have forfeighted my 350 dollars just for enteromh wrong otp
The platforms is designed to asked otp at each withdrawal and i enter a wrong otp by mistake and they have blocked me also forfeighted my hard earn money. I have asked multiple times to sort my problem but they denied by attached document. Its a scam and moderator are not helpful, i am tired of mailing them
Email id
vikas.[protected]@gmail.com
Desired outcome: I want my tutor account and my hard earn money..becouse it's a human mistake there must be a process.
At least pay my hard earn money ...?
Deleting all my document uploaded in course hero
I just wanna request for deleting all the documents I uploaded in course hero. Once it deleted all my files I will also delete the account. Please do it asap because if my professors know about this I will suspend from school. I hope you understand but please remove ALL my files and I will delete my account and never use it again. Thank you
By the way I would like to first remove this file
https://www.coursehero.com/file/139593274/Pitchingpdf/
Title folder: CPE 32 32 - Polytechnic University of the Philippines
https://www.coursehero.com/sitemap/schools/72611-Polytechnic-University-of-the-Philippines/courses/16833943-CPE32/
Title folder: CPE 021 021 - Polytechnic University of the Philippines
https://www.coursehero.com/sitemap/schools/72611-Polytechnic-University-of-the-Philippines/courses/25253669-CPE021/
The complaint has been investigated and resolved to the customer's satisfaction.
Copyright and Intellectual Property
Hello,
I am an instructor. Unfortunately, neither some of the students nor this website respects copyright and intellectual property of the actual owners of these documents.
I want these files and any file related to me to be removed ASAP and in the future none of my course content should be allowed on this website.
Desired outcome: I want these files and any file related to me to be removed ASAP and in the future none of my course content should be accepted on this website.
The complaint has been investigated and resolved to the customer's satisfaction.
Account ban and payment not received
I was selected as a Coursehero tutor in may 2022. I served here with full zeal and energy. I got many helpful ratings, therefore my helpful rating was 90%. On 26 September(2022), there was a pop-up message on my laptop screen showing, "your access has changed and you can no longer questions on Coursehero" and I was unable to withdraw my hard-earned earnings when tried to do so. I was distressed because I was unable to withdraw my 150$ balance. I emailed Coursehero tutor support team and they replied me with the following system generated email:
"Our records show that the account referenced has reached the maximum number of phone number verification attempts. As a result, the account has been automatically locked for security reasons. This decision is final and we won’t be able to re-open the account. Please also note that no further payments are obligated at this time."
It's happened only once that I put wrong code while withdrawal and for only this reason, they closed my account. When I searched about this incident on Google an Social media, I realized that Coursehero closed many accounts without any reason and prior notifications.
I think Coursehero is a scam. It is losing its fame day by day. I will not recommend Coursehero to anyone. Now, I am applying for other platforms for tutoring, and I am assure that there will be better platforms than Coursehero.
Desired outcome: They should reactivate my account and should give my hard-earned earnings.
Coursehero has worst tutor support team. Their replied emails are system generated and same to everyone. They are banning accounts for security reasons, what a spam by this company. They are even unable to return our hard-earned earnings. I will complaint against them on every forum.
The complaint has been investigated and resolved to the customer's satisfaction.
My account is also closed without a specific reason, I was working with their platform for nearly 1 year, and I have $190+ in my account pending, yet I'm not able to withdraw it because they locked my account which prevents me from logging in to their platform, I have lots of loans to pay and now I'm depressed. They say that you will be able to withdraw your remaining earnings but it's a lie. Their reason for closing the accounts is generic.
I'm complaining about my account
Who can help me to retrieve my account? I accidently entered one digit wrong of my phone number for verification which needs to be done before every withdrawl. Before that also I have withdrawn some amount using same number.
But after entering wrong number, I tried again using correct number, It showed that my number cannot be verified and contact tutor support.It was locked immediately, how's my earnings 😭
Moreover they have also snatched my answering rights.😭 What kind of policy is this that due to security reasons they cannot give me my earnings. 😭
If you have any suggestion for what can I do, where can I appeal please let me know. 😭😭
Desired outcome: Please give back my account. Its only by accidentally mistake 😭
The complaint has been investigated and resolved to the customer's satisfaction.
Same happens with me😭
Remove all the documents I uploaded
good day mam/sir,
i am humbly requesting you to please remove my uploaded files in your site as soon as possible. especially our research paper mentioned below. it may cause problem to me personally especially in my school.
Please help me.
https://www.coursehero.com/u/file/168957430/BUSN732-WritingAssign1Fall2022Sept13docx/
https://www.coursehero.com/u/file/168957767/Common-conjunctions-subordinators-and-complex-sentencespdf
https://www.coursehero.com/u/file/168958858/INTL711-Introduction-Week-1-Entrepreneurship-Innovation-and-Economic-Development-Fall-2022pdf/
The complaint has been investigated and resolved to the customer's satisfaction.
Remove the file I uploaded
good day mam/sir,
I am humbly requesting you to please remove my uploaded files in your site as soon as possible. especially our research paper mentioned below. it may cause problem to me personally especially in my school.
https://www.coursehero.com/u/file/168957430/BUSN732-WritingAssign1Fall2022Sept13docx/
https://www.coursehero.com/u/file/168957767/Common-conjunctions-subordinators-and-complex-sentencespdf
https://www.coursehero.com/u/file/168958858/INTL711-Introduction-Week-1-Entrepreneurship-Innovation-and-Economic-Development-Fall-2022pdf/
please help me
The complaint has been investigated and resolved to the customer's satisfaction.
Unfair labor practice
The platform permanently removed me from my tutor account with all my hard earned money left non-withdrawable because I attempted twice to enter my registered mobile number. They dont even have proper security protocols for number of attempts before locking their tutors out on their account and earnings.
Their support team’s respond is very disappointing as they said it is unappealable. I saw a lot of complaints on their social media accounts but they are being oblivious about these
Desired outcome: Release our earned balances
Coursehero willfully steals money from their tutors by not releasing their salaries and disguising it as a security protocol. They are banning and removing complaints about this issue on their Facebook Group. When you comment something about this issue on one of the Admin's post, they'll hide the comments so that everyone would think that there's no issues at all. Their tutor support email is AUTOMATED!the replies are scripted!
STOP RUNNING AWAY
The platform permanently removed me from my tutor account with all my hard earned money left non-withdrawable because I attempted twice to enter my registered mobile number. They dont even have proper security protocols for number of attempts before locking their tutors out on their account and earnings.
Their support team’s respond is very disappointing as they said it is unappealable. I saw a lot of complaints on their social media accounts but they are being oblivious about these
The complaint has been investigated and resolved to the customer's satisfaction.
Course Hero - Verification Error when Cashing Out. They want to steal my hard earned money
When I tried to cash out my payment, this error happened. When I copy pasted my phone number, I lately noticed that I did not include the last digit of my number why I got this error. I know I'm being lazy to type the phone number here, but freezing the account and not being able to cash out the fund is outrageous. They are making a profit by stealing money from tutors!
Now, Course Hero closed my account and the pending $100+ cannot be cashed out anymore. Then the support team said the decision is final. This company has don't have any form of compassion.
Update: They already unlocked my account and received the pending payment.
#HumanityRestored
I already contacted tutor-support@coursehero.com. The tutor support said it was final and unappealable. Is this how you make money?
Mine was permanently disabled as well. I have been trying to reach out to them to give me the specific reason of the said violation but no response still. I just want to withdraw the money I earned. I ask their assistance caused the number I entered cannot be verified and I need to ask the support and after an hour a response said I have made a violation which they could not specify but give me a list that potential cause of the said violation.
I am one of their victims too. They change their policies and impose stringent regulations, but without proper internal control. They are stealing our money intentionally. They knew about this but they're turning a blind-eye because we're not technically their 'employees' . How can they deprive us of our own hard-earned money with such a petty reason? Their social media accounts are bombarded with the same complaints but they're removing and ignoring it. STOP RUNNING AWAY FROM US
I think they are unlocking the tutor accounts now.
Hi, I have the same problem they locked my account when I'm trying to cash out. Is your problem already resolved?
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero Contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Course Hero social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
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