Menu
For Business Write a review File a complaint
Course Hero Customer Service Phone, Email, Contacts

Course Hero
Reviews and Complaints

www.coursehero.com

Learn how the rating is calculated

4.5 26 Reviews 723 Complaints
Claimed
Course Hero has claimed their business profile
Write a review File a complaint

Course Hero Complaints 723

ComplaintsBoard
D
12:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Document Removal

I have uploaded a document from my university which has been asked to remove it immediately by the lecturer. I have accidentally uploaded one document into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible. Please help me.

Desired outcome: I'd appreciate an immediate response. Thank you.

Read full review of Course Hero
View 0 more photos
Update by Daisy Arel
Sep 22, 2022 12:56 pm EDT

Please I just want to delete all documents in my course hero and I do hope for your help because I violated the rules of our school. I really need you to delete it immediately. I only have two days. Please help me. Thank you so much.

Please reach out to me.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Files that are uploaded without my permission

My classmates and I discovered that another user had leaked our files, so our university institution asked us to erase it. If possible, remove the files that user uploaded. Please be thoughtful as it is against our guidelines. Since our files are scattered around the internet, we are unable to identify the person. Although I requested that course hero delete it, nothing has been done as of yet. I must delete every document from my account as soon as possible.

here are the following files:

1. https://www.coursehero.com/file/116338136/GUERREROdocx/?__chid=53c444e8-230d-409f-bc61-17d04a2821bf

2. https://www.coursehero.com/file/116319704/GUERREROJANE-BEATRIZ-CE11S1docx/?__chid=951b8088-a593-4268-8946-81a1dcf8a0a2

3. https://www.coursehero.com/file/116320071/NEWS-AND-CLIMATE-CHANGEdocx/?__chid=d4e4bd79-e50e-4fb6-8df2-89a323ff8c7b

4. https://www.coursehero.com/file/116336016/NANOTECHNOLOGYdocx/?__chid=312cdd5f-547f-4e68-98e0-6cefdd8c17b2

5. https://www.coursehero.com/file/116319417/information-agedocx/?__chid=1834f9bf-b76e-4f1f-8007-bb13e640918c

6. https://www.coursehero.com/file/116335670/global-warmingdocx/?__chid=4b6e483a-936e-43f9-95c5-68912fadbc1d

7. https://www.coursehero.com/file/116336273/Guerrero-Jane-Beatriz-CE11S1doc/

8. https://www.coursehero.com/file/116335656/53docx/?__chid=219f07fb-49bc-49a9-9a59-6861fbbcf813

9. https://www.coursehero.com/file/116335824/biodiversitydocx/?__chid=48e57360-eb5c-4292-b014-bde6d4aa55cd

10. https://www.coursehero.com/file/116324977/Assignment-12-Atoms-and-Ionspdf/?__chid=48784614-15c2-4bac-92f8-ccb93f3f68f8

11. https://www.coursehero.com/file/116338517/FILM-REVIEW-GUERREROJANE-BEATRIZ-CE11S1doc/?__chid=808d336e-a114-4049-a3fa-e0996bbd02df

Desired outcome: Delete the account of (MegaWildcatPerson436) and the files that he/she uploaded. Thank you very much.

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
10:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Requesting to delete my uploaded file in course hero

I would like to request to delete all of my uploaded 9 files in my course hero account. That time that i uploaded the documents, i need some documents from course hero and I do not have the fund to buy it and decided to upload documents in return. My previous company who owns the policies i uploaded wanted to take down the files on your website.

Hope you could help me delete all the files in my account:

Account name: jruecasem

https://www.coursehero.com/profile/jruecasem/#/documents/course/4760372

Documents Uploaded

All Courses BSA Acctg16, Showing 1 - 9 out of 9

Desired outcome: please delete all my uploaded files in your website. Thank you very much.

Read full review of Course Hero
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
2:22 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Removing document files of a random user

My classmates and I discovered that another user had leaked our files, so our university institution asked us to erase it. If possible, remove the files that user uploaded. Please be thoughtful as it is against our guidelines. Since our files are scattered around the internet, we are unable to identify the person. Although I requested that course hero delete it, nothing has been done as of yet. I must delete every document from my account as soon as possible.

Desired outcome: Delete the account of (ConstableUniverse27190) and the files that he/she uploaded. Thank you very much.

Read full review of Course Hero
Update by Alien A
Sep 20, 2022 6:20 am EDT

The links that need to be removed are those that are stated below.

1. https://www.coursehero.com/file/164708742/Discussion-51-Vector-Operationdocx/

2. https://www.coursehero.com/file/164700976/Module4-Assgn41Functiondocx/

3. https://www.coursehero.com/search/results/1262855947/69cb23079e60d9f812/

4. https://www.coursehero.com/file/164699518/Module3-Assign32-While-Dowhile-fordocx/

5. https://www.coursehero.com/file/164699512/Module3-Assign31While-Dowhile-for-v2docx/

6. https://www.coursehero.com/file/164699452/Module2-Assign22-NestedSwitchdocx/

7. https://www.coursehero.com/file/164699302/Module2-Assign21-NestedIfdocx/

8. https://www.coursehero.com/file/164699903/Module5-Assgn51-MultipleArraydocx/

9. https://www.coursehero.com/file/164708741/Discussion-51-Vector-Operationpdf/

Resolved

All of the websites I listed have been taken down by course hero support. I appreciate it.

Hide full review
ComplaintsBoard
D
9:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Deletion of my documents in their website

I have been having a hard time finding solutions to the problems that I have encountered in college and I tried using course hero. Using their services required fees and I couldn't afford them, so I uploaded my files, school files that weren't meant to be uploaded due to copyright of the school and as well as private information about me as well as my groupmates which I didn't have the consent to post our work. I have been informed that I had 2 days to remove the documents in my account and I wouldn't be able to comply, I wouldn't be able to graduate, my professors are also affected as they may lose their jobs. I hope that you could help me with this issue as soon as possible. (Attached below is my account on Course Hero's website) Thank you.

Desired outcome: I would like all my documents in my account as well as my account removed/deleted completely as soon as possible.

Read full review of Course Hero
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
G
9:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero delete some of my uploaded document with my name

I posted notes from my institution and was instructed by the instructor to delete them immediately. I accidentally posted documents with my full name and it invades my privacy as some people are messaging me at my private account which makes me feel uncomfortable. I unintentionally posted a few notes from my university into course hero, which I now need to erase before the university's senior administration takes action. I need to get rid of all of the papers in my account as soon as feasible or at least the ones with name.

Desired outcome: i would like to delete some of my uploaded documents

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
7:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Files

I have uploaded lectures course from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

https://www.coursehero.com/u/file/147929384/9AEC7A51-AB47-41C3-B002-F8CE458DC129pdf/#question

https://www.coursehero.com/u/file/136249249/Calegan-Harold-Bryan-C-Reflectiondocx/#question

https://www.coursehero.com/u/file/136270535/Discussion-1docx/#question

https://www.coursehero.com/u/file/136264735/259925929-238009971766472-5622372460949981631-njpg/#question

https://www.coursehero.com/u/file/136270535/Discussion-1docx/#question

https://www.coursehero.com/u/file/136271577/ASSIGNMENT-61-MODULE-6docx/#question

https://www.coursehero.com/u/file/136249671/ASSIGNMENT-41-MODULE-4docx/#question

https://www.coursehero.com/u/file/136249567/ASSIGNMENT-31-MODULE-3docx/#question

https://www.coursehero.com/u/file/130024763/QUIZ-22docx/#question

https://www.coursehero.com/u/file/130020492/Projectdocx/#question

https://www.coursehero.com/u/file/130020548/GroupNo-Module4-FinalProjectPart1Submission-1docx/#question

https://www.coursehero.com/u/file/164367280/INTRO-COMPUTINGdoc/#question

https://www.coursehero.com/file/130020565/Project-6docx/

https://www.coursehero.com/file/130020385/51-S-ARRAYdocx/

https://www.coursehero.com/file/130020717/Group4-FinalProjectSubmission-1-1docx/

https://www.coursehero.com/file/130020557/ASSIGNMENT-41doc/

https://www.coursehero.com/file/130020434/Project-7docx/

https://www.coursehero.com/file/130023763/Assignment-21pdf/

https://www.coursehero.com/file/130024766/Assignment-41-Normal-Distributionpdf/

https://www.coursehero.com/file/130023856/HOMEWORK-4docx/

https://www.coursehero.com/file/130023823/HOMEWORK-2docx/

https://www.coursehero.com/file/130023490/ASSIGNMENT-1docx/

https://www.coursehero.com/file/130023127/HOMEWORK-5docx/

https://www.coursehero.com/file/130023535/HOMEWORK-6docx/

https://www.coursehero.com/file/130023467/HOMEWORK-7docx/

https://www.coursehero.com/file/130023541/HOMEWORK-8docx/

https://www.coursehero.com/file/136270491/Assignment-1-Radicalsdocx/

https://www.coursehero.com/file/136270758/Assignment-31-Trigonometric-identitiesdocx/

https://www.coursehero.com/file/136270509/Assignment-41docx/

https://www.coursehero.com/file/136253169/Assignment-42pdf/

https://www.coursehero.com/file/136271567/Practice-Exercise-11docx/

https://www.coursehero.com/file/164367280/INTRO-COMPUTINGdoc/

Read full review of Course Hero
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
C
7:43 pm EDT

Course Hero Remove documents in your site

I have uploaded notes from my university which have been asked to remove immediately by my Professors. All the notes I got from my university actually need to ask for consent from the owner since they are made for only university students. I accidentally uploaded a few notes from my university into the course hero and now I really need to remove them before there is action from the top-level management of the university. I need to remove all the documents from my account as soon as possible.

Desired outcome: Desired outcome: I'd appreciate your urgent response regarding this issue. thank you.

Read full review of Course Hero
Update by ch0123
Sep 19, 2022 1:00 am EDT

Hi, Can you delete all the documents uploaded in you site in contain name and the courses needed to take down and it name the one who upload it DukeResolve8425

Update by ch0123
Sep 19, 2022 7:57 pm EDT

Here the link needed to take it down

https://www.coursehero.com/file/162833848/cpe0011-2nd-pdf/ https://www.coursehero.com/file/163861950/Lab-12pdf/

https://www.coursehero.com/file/163861779/LAb-15docx/ https://www.coursehero.com/file/162833909/cpe0011-1-convertedpdf/ https://www.coursehero.com/file/162833679/cpe011-2nd-pdf/ https://www.coursehero.com/file/163861817/-db-midterm-skills-examdocx/ https://www.coursehero.com/file/163869613/cpe011-finalskillsexam21920-docx/ https://www.coursehero.com/file/162835353/cpe011-2nd-1docx/ https://www.coursehero.com/file/163861885/Lab-11docx/ https://www.coursehero.com/file/162833824/cpe0011-2nd-12docx/ https://www.coursehero.com/file/162833868/cpe0011-2nd-1920docx/ https://www.coursehero.com/file/163861875/Lab-13docx/ https://www.coursehero.com/file/162833689/cpe011-2nddocx/ https://www.coursehero.com/file/162833978/cpe011-2nd-docx/ https://www.coursehero.com/file/162833933/cpe011docx/ https://www.coursehero.com/file/163861946/Lab-14docx/ https://www.coursehero.com/file/162833907/cpe011pdf/

https://www.coursehero.com/file/162835340/CPE-014-Activity1pdf/

Update by ch0123
Sep 19, 2022 7:50 pm EDT

I already done it reporting at Report copyright infringement on Course Hero please help me to remove the documents that uploaded need to take it down cause our university ask us to remove it from sites thanks

Hide full review
ComplaintsBoard
M
1:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Remove documents in my course hero account

I have uploaded notes from my university which have been asked to remove immediately by my Professors. All the notes I got from my university actually need to ask for consent from the owner since they are made for only university students. I accidentally uploaded a few notes from my university into the course hero and now I really need to remove them before there is action from the top-level management of the university. I need to remove all the documents from my account as soon as possible.

Desired outcome: I'd appreciate your urgent response regarding this issue. thank you.

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
11:53 pm EDT

Course Hero Please help me takedown all my uploaded files.

I have requested multiple takedown requests for my files as my lecturer has asked me to take them all down as I was not aware they were not allowed to be uploaded please help me takedown all my files.

Desired outcome: Takedown all my files in my Profile named

Read full review of Course Hero
View 0 more photos
Hide full review
ComplaintsBoard
N
11:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Course Hero has left an official reply on this complaint.

Course Hero Tutor Earnings

I have been a Course Hero tutor since 2016. My primary responsibility was to provide academic support to students so that they could learn effectively. I was an expert in a variety of academic fields, including computer science, database management, computer networking, philosophy, and MySQL. My tutoring work was going well until August 24th, 2022, when I received an email from the tutor support team stating that my tutor account had been permanently disabled. The account was disabled due to a violation of Course Hero's Terms of Service. I was surprised because, according to the report of the tutor support team's monthly review from January to June 2022, I had no violations. Furthermore, a warning is required before receiving a violation. This year, I have not received a single warning. I've attached the documents from the tutor support team that show the monthly review from January to June 2022. The documents attest to and validate my sincerity.

My account was permanently disabled, despite the fact that it had substantial available earnings. The account had $6,001 in earnings at the time it was closed. I have attempted to email the tutor support team in the hopes that they will allow me to withdraw the available earnings in my account, but they continue to refuse. I also sent them emails requesting that my account be reviewed, but my request was denied. My request to Course Hero is that I be allowed to withdraw the available earnings.

Desired outcome: Please allow me to withdraw the available earnings in my account.

Read full review of Course Hero
View 0 more photos
Update by Nyamweya
Sep 21, 2022 7:44 am EDT

I had not violated Course Hero's Terms of Use. The documents attached attest to and validate my sincerity. I had no violations during the review of my account, which was conducted on a monthly basis from January to June. I do not know what kind of infringement the tutor support team is insisting on. There is something that we are unaware of that is going on behind the scenes, particularly among the moderator team. You see, I am not the only person complaining. Many affected tutors are complaining about this issue. Why are they closing the account when a substantial amount of money has matured in it? We have provided all the required academic assistance to the students. We were ensuring that the students got unstuck in their assignments. However, you closed the tutor account on the basis of a violation of Course Hero's Terms of Use, which I find to be inaccurate and untrue. Something needs to be done in order for the affected tutors to get their money back. This is unfair and unprofessional.

Hide full review
ComplaintsBoard
J
5:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero I am complaining about Termination of my account without proper warning.

As I open my account it says I can no longer answer questions. I email support and the only reply was I violate something. I ask what did I violate but the only response was not direct if which was it.

There first email was that I can't answer in some area. But not all subjects

My rating were high. About 83%

No proper explanation. Just sudden termination.

Desired outcome: Reconsider my account.

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
4:59 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero I can't no longer log in to my account. I try Google login but it says bad request.

Today September 16, 2022. I was trying to solve problems today, when my account suddenly closed. So I try to re login. It should be easy since I saved my password. But it says, wrong password. So I try Google login but it says bad request. I also try to log in using my laptop but I really cannot login.

The support teams response was the system generated to wait for 2-3 days

Desired outcome: I'd appreciate a response if it's just a system error.

Read full review of Course Hero
View 0 more photos
Update by Joan Aurelio
Sep 16, 2022 9:43 am EDT

I can't open my account. I've been answering when suddenly it did closed. I try to reopen but it says bad request.

So I email support team.

But they said that my account will be permanently closed without any warning. I haven't received any violation for the last month.

Also, they should have let me withdraw my remaining balance in my account.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
1:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Removing my uploaded file

Hi course hero. I just wanted request if you can remove all the file I uploaded because my university professor asked me to remove it because it's against the rules and it can affect her work. It was our activity and i shouldn't uploaded it because it's not our own work.So please hear this out and please remove it all as fast as you can. Please remove the documents I uploaded thank you.

Desired outcome: I would like to remove the file I uploaded within this day or week.

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
2:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Course Hero has left an official reply on this complaint.

Course Hero Removal of Documents

I accidentally uploaded a document with my private information on it. I am requesting to have it removed, but have had trouble reaching support. I just want to upload my correct document. I feel the policy on uploads is extremely rigid. Sure you have the rights to my uploaded works, but an honest mistake should be something easy to fix. I shouldn't have to go through every chain of communication to resolve it.

Desired outcome: I want the document removed.

Read full review of Course Hero
Update by jollyjune
Sep 06, 2022 11:59 pm EDT

They still have yet to reach out. I’ve sent multiple emails.

Hide full review
ComplaintsBoard
A
6:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Need documents deleted

Hi,

My name is Alexa. I made a course hero account and accidentally uploaded documents publicly that will need to be deleted. I need help. I did not read or look at the website properly. I do apologize and need my deleted account to have all the documents I uploaded to be deleted as well. I called course hero and they told me to fill out a delete request form which I did. I am waiting for them to contact me to have those items deleted.

The links please ALL DELETE

https://www.coursehero.com/file/146114946/Gisin-Alexa-Breif-Career-Reportdocx/

https://www.coursehero.com/file/146114149/Psyc-692-Article-Critiquedocx/

https://www.coursehero.com/file/146113719/Background-and-Rationale-docx/

Please help me have all the documents uploaded from that email and account deleted. I am so sorry!

The email was [protected]@gmail.com and my phone number is [protected].

Desired outcome: delete all documents as soon as possible

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
3:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Log in problems (BAD REQUEST)

For some reason whenever I wanted to log in, it always shows "bad request". I need help with some homework and this is really bothering me. This has never happened ever before in my life until yesterday. I don't know what I should do, I tired to reset my password and log in with a new password but it doesn't allow me. I paid more than 100 dollars for this and I would want this to be resolved.

Desired outcome: Better get that fixed, please

Read full review of Course Hero
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
7:39 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Refunds and unathorized charges

On or about March 03, 2022, I was seeking tutor servicing for a Humanities class. I came across Course Hero and the site stated free 24/7 class room services and text book solutions, but if you wanted instant access it would be $9.95 per month. I believe I had signed up for a month. After the first month I tried a second and cancelled. After around August 07, 2022 I started receiving declines notices from my bank Wells Fargo, this started on August 07, 2022 and at least every Monday and Saturday I would receive decline notices (NSF) from Wells Fargo, all of the notices were from Course Hero for a charge of $59.85. I never gave them my new debit card number, do to the “fact” I had to change accounts with Wells Fargo and be issued a new debit card and bank account.

On Saturday August 27, 2022, I had noticed a charge of $59.85, had appeared on my banking account from Course Hero. Wells Fargo wanted to charge me $31.00 to block all transactions in this amount from Course Hero, not guarantying they could change the amount and still be charged.

On August 15, 2022, I went back into the site to make sure the account was truly cancelled and cancelled again and it stated the account was to be closed by August 22, 2022, at which time once again I clicked to close the account and received a notice n the screen the account was closed and no further payments were to debited.

August 18, 2022I had brought this to the attention of a customer representative at Course Hero by the name of Anna Sun. She wanted all my personal information, including PayPal and debit card numbers in which I sent her a copy of the decline from my bank showing Course Hero.

August 22, 2022, a representative, Nikki Sanchez, from Course Hero had contacted me via email and to clarify the closure and activity on the account. She stated that there would be no further recurring subscription charges.

This returns me back to August 27, 2022, where I am now receiving unauthorized debits from Course Hero. This also brings me to the point back in or around April when I was charged a $39.85 fee for nothing and the representative I had spoken to guaranteed me a refund, after a short conversation, I stated I would seek to retain counsel if possible and take this to the State Legal authorities for prosecution for Wire Fraud, at which time the representative wanted to remind me that course was too big of a company that they have many lawyers and cannot be prosecuted for anything.

All and all this is consumer fraud and theft at its best and being able to track my banking information from me is even harder to accept.

Desired outcome: Refund of all costs from bank assessment fees and charges from Course Hero in the amount of $500.00

Read full review of Course Hero
Update by David vs Goliath
Aug 30, 2022 10:11 pm EDT

bluemesallcaz@gmail.com

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
5:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero 'Bad request' message when try to log into my account

Hello, I am able to access my course hero account and it has a lot of unlocks that i intend to you. Kindly help me access my account.

My email: [protected]@gmail.com

Thanks in advance

Desired outcome: kindly activate my account

Read full review of Course Hero
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
5:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Removal of documents posted

Good day! I would like to seek help in removing this document on my coursehero account: https://www.coursehero.com/file/109219048/ASSIGNMENT-2-NAVARROdocx/. I have mistakenly posted it on my profile and I need it to be taken down immediately for it is now an university owned material. I hope you could take action as soon as possible for I am a graduating student and I do not want this to be my cause of delay. Hoping for a fast and positive response. Thank you!

Desired outcome: Removal of documents

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Course Hero Reviews 0

Looks like Course Hero has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About Course Hero

Screenshot Course Hero
Course Hero is an online platform that provides students with access to a vast collection of study materials, including course notes, study guides, practice exams, and more. The platform is designed to help students improve their academic performance by providing them with the resources they need to succeed in their courses.

One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.

In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.

Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.

Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero complaint handling

Course Hero reviews first appeared on Complaints Board on Jan 20, 2012. The latest review My account was posted on Oct 31, 2024. The latest complaint Applying for a Job as a Course Hero Tutor was resolved on Sep 25, 2024. Course Hero has an average consumer rating of 4 stars from 1665 reviews. Course Hero has resolved 502 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
2068 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
    Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number
    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
    Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number
    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
Course Hero Category
Course Hero is ranked 10 among 257 companies in the Online Learning Platforms category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.